Torch :: Blackberry Protect Is Failing To Back Up

Jan 2, 2012

Blackberry Protect on my Torch is failing to back up it has tried 35 times today without success!

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Torch :: Blackberry Protect Lost Back Up

May 16, 2012

i tried to download the new software for my Blackberry which resulted in my phone crashing and having to re-install everything. When i logged onto Blackberry protect to retrieve my contacts there was only backups from the new installation. Surely this defeats the object of having the protect application?

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BB Torch :: Getting Back Contacts From Protect?

Aug 17, 2012

so my Blackberry has broken and im getting rid of it but all my contacts are saved on the BB.they are backed up on Blackberry Protect online but how do i get the contacts from BB protect to my SIM card???

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BlackBerry :: 9860 Device Is Not Shown On Protect.blackberry.com?

Jul 26, 2010

I have a Torch 9860, and just completed another backup using BlackBerry Protect.This is not my first backup, FYI.And the strange this is every time I login to protect.blackberry.com, my device is not shown.

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BB Torch :: Using Protect Phone Is Staying On The "connecting To Protect Service"

Nov 18, 2012

when i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?

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BlackBerry :: Restoring Contacts From Protect?

Apr 30, 2012

I have a new BB Torch 9810 and I'm trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't. I tried a resolution posted about unticking not restoring contacts which are e-mail synchronized but the only option under "Synchronisation Options" on my Torch is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files?

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Storm :: Remove Blackberry Protect From It?

May 13, 2011

I didn't see that you can't use BB Protect when using Enterprise Server. I need to uninstall this program as it seems to be blocking my BB from getting emails from the Enterprise Server.

I don't have the option to delete the app when I click on the BB button. I also don't see it listed in Options > Advanced > Service Book to delete it there.

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Curve :: Can't Restore My Data From Blackberry Protect

Oct 15, 2012

I mada a backup from all my data on blackberry protect website, and then I wiped my device, after this tried to restore the data again it wont le me do this and it says my wireless service plan doesnot include blackberry protect or it says my data service plan does not include blackberry protect i checked with my service provider and everything is ok from their side, and I tried deferen t sim carrds and it says the same, I checked the online support it says Navigate to Options > Device > Advanced System Settings > Host Routing TablePress the Menu button and select Register Now.but nothing was done and it still gived me same message

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BB Curve :: Unable To Download Blackberry Protect App

Nov 3, 2012

I failed to download blackberry protect means it showing download failed & also showing error

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BlackBerry :: Protect Backup Passwords Also With Other Data?

Apr 7, 2011

Passwords in my password keeper are also backed up? When I back up my data with BlackBerry Protect. It says it will back up my contacts, and memo, but nothing about my passwords.

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Bold :: Unable To Re-install Blackberry Protect On It

Sep 25, 2011

However, when I uninstalled it, I couldn't find how to re-install it again as the "reinstall" button doesn't appeaar anymore whereas I can easily reinstall other apps that I have uninstalled...

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Bold :: Blackberry Protect Accidentally Erased

Dec 8, 2010

I have a new Bold 9930 on Sprint and I actually erased Blackberry Protect. It is not in My World in App World. I looked no App World and cannot find it. Is there anyway to reload, download or restore it again?

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BlackBerry :: Protect: Send A Message After Wipe Device?

Sep 27, 2011

My wife just lost her BlackBerry 9750 Curve... It had the BB Protect app. I could track his location for a couple of hours and send a display message for return call.... but not answer... so I wiped it.Now, I'm not sure if the device is off, or the wipe procedure has already delete the Protect App...

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BB Torch :: Downloads Keep On Failing?

Sep 25, 2011

I have had my BlackBerry Torch for about four months now. For the first two weeks I couldn't download a single thing, yet on my curve 8520 the downloads would never fail! One day out of the blue my torch started working, I was downloading at inbetween 100 and 200 mbps... And no download was failing! No matter what the size! I think my biggest to date was close on 1 gig! I was told by my carrier that I had to do an OS update to solve another minor issue I had, which I did! After that update, no matter what I try download it fails!So, my question is... What exactly do they take off or put on the phone in order for it to all of a sudden do this?

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BB Torch :: 9800 Sync Keeps Failing?

Oct 5, 2010

Trying to synch Torch 9800 running 6.0 Bundle 2949 with Outlook 2010 on a new Windows 7.0 desktop.

Desktop is newly loaded Version 7.1.0.32.

When I connect the back-up works ok. Synching then starts but fails at different stages :one time I see where there are differences, click one and then everything hangsEarlier, it read the records and was about to start the synch then froze.One time it froze during the reading of records.On my old desktop running Office 200 and Widows 7.0 at least it synched, although I did suffer from duplications in the calendar.

Seriously think of giving up on BB and going to Windows phone when my contract comes up, as this is a key requirement for me.

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BB Torch :: Touch Screen Of It Is Failing?

Jul 7, 2011

The touch screen of my Torch is failing. Sometimes it work but most of the time it's dead, sometimes I can just like on an item but not move the page. I rebooted, reloaded, redid everything I could but still to no result.

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BB Torch :: Failing To Detect Or Connect To Wifi?

Nov 15, 2012

Since lately my BB Torch is failing to detect or connect to my home wifi system, I even notice that it can't connet to external open networks. I use to connect so seamlessly before but now my Torch don't want to do wifi no more. I get a message saying "fail to obtain IP address" or cannot connect for some other reason I have never had before. This is very distressing to my wife and I who can't connect our individual Torch to our home wifi anymore.<br><br>

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BB Torch :: Protect Is Not Running?

Jun 20, 2012

if BIS outage is somewhere having problems? while the mobile data connection of my torch is normally working for almost all the apps and also it can navigate on internet, the app named "blackberry protect" is not connecting. I noticed that also another application, whatsapp, is timing out while connecting.

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BB :: Torch Cannot Download Protect

Aug 3, 2011

My phone was once a corporate phone and I recently bought it from a friend. I have been trying to install blackberry protect but it tells me that it cannot be supported by enterprise server. How do i correct this because it is now a personal device.

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BB Torch :: Add A Device On Protect?

May 31, 2011

how to add a device on black berry protect

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BB Torch :: Protect Does Not Work For 9860

Dec 23, 2011

I have a BB Torch 9860 and I've been trying to connect it to the bb protect (I installed the app in my BB, but it doesn't connect to the BB protect website, it shows "connecting" and stays like that for days!). I don't have a BES.

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BB Torch :: Protect Status Is Initializing?

Oct 16, 2011

I have a new torch 9850 activated on a GSM network yesterday.My blackberryprotect status is stuck at initializingonmy device and nothing is happening. Anyone who knows the possible cause of this issue and how to fix it?

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BB Torch :: Downloaded Update Now Protect Won't

Jul 10, 2011

I'm on ATT network. Got home and placed cell on holder and popup with new update appeared. Said it would take the usual hour so I began doing some work while it upgraded. 2hours passed and the bar froze on the main checkup screen 90% of the way yet the phone came on and went through the general functions it always does. couldn't wait another hour---removed cell and began to attempt to get setting back to normal. Everything works except BB Protect. Keeps saying service temp unavailable. Did anyone else have this problem today? Is it really a temp service update or am I gonna have to wipe this thing (again).

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BB Torch :: Add New Device On Its Protect Online?

Nov 10, 2011

I had a BB Torch 9860 when it came out and sent back to Vodafone UK for replacement for exact same model, when i go online on blackberry protect i can still see old device there i have manage to remove it and i need to add this new one into it however i can not seem to find where the heck is the option to do that

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BB Torch :: Protect Is Not Working On 9800?

Jul 16, 2011

I have connected my tourch to Blackberry enterprise server and i have remove from BES server. still i can not run Blackberry protect, its still identify my BB is connected with enterprise server.I have done complete wipe and also removed the blackberry IT policy as per the instractuioin from below linkhttp://btsc.webapps.blackberry.com/btsc/search.do?d=displayKC&docType=kc&externalId=KB14202does anyone has any other solution.

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BB Torch :: Protect Password Retrieval Not Working?

Jan 9, 2012

I entered my email on the BlackBerry Protect password retrieval webpage in order to reset my password, but I have not yet received an email and it's been over 12 hours now!!!

My BB has been playing up for the last 4 months (i've only had it for 10 months!!), and in the last week I noticed that whenever I use email, messenger, and texts all my letter 'i's are missing the dots above them. This is preventing me from sending emails as the letter is not recognised. So I figured I would backup and restore my BB to 2 weeks prior.

I can't backup to an earlier date without signing in, but as I said earlier I don't remember my password, and still no email with my password has been emailed to me!

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BB Torch :: Can't Download Protect 404 Error Not Found

Feb 21, 2012

I updated my Torch to the new OS ( 6.0.0.723) as usual all the apps were deleted after updating the OS. I installed my old apps, the app world was installed also However When i try to download Blackberry protect i get an error " Error 907 invalid COD, 404 error not found" this is the first time something like this happens,

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BB Torch :: Protect App Is Not Working Properly In 9810?

Sep 9, 2011

Since last night, my Blackberry Protect app is "unable to login to your BlackBerry ID account", I did the usual, went to my BB account and reset a new password, didn't work, did twice, still hasn't worked. I jave a BB Torch 9810,

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BB Torch :: Sometimes If Press The Back Button It Won't Go Back While Browsing On The Browser?

May 19, 2011

sometimes if i press the back button it wont go back while browsing on the browser.. mostly happens at Internet, what should i do?

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BB Torch :: 9810 Phone Isn't Being Displayed On Phone Protect Website Even After 10 Backups

Mar 11, 2012

i had a torch 9810 previously and it was stolen so i bought a new torch 2 but this time it was having some american company's symbol on it. I upgraded it to the next firmware and downloaded blackberry protect but the problem is my phone isn't being displayed on the blackberry protect website even after 10 backups.

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BB Torch :: "Protect Service Is Temporarily Unavailable"

Aug 13, 2011

I've changed my mobile network carrier. Since then my BBM will not work. I've done a Security Wipe. Still nothing. I cant even access Blackberry Protect from my mobile. The status always reads "The Blackberry Protect service is temporarily unavailable".

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