Bold :: Blackberry Protect Accidentally Erased
Dec 8, 2010
I have a new Bold 9930 on Sprint and I actually erased Blackberry Protect. It is not in My World in App World. I looked no App World and cannot find it. Is there anyway to reload, download or restore it again?
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Sep 25, 2011
However, when I uninstalled it, I couldn't find how to re-install it again as the "reinstall" button doesn't appeaar anymore whereas I can easily reinstall other apps that I have uninstalled...
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Mar 10, 2010
Ok I went to delete an app I had saved in my download folder but accidentally erased the actual folder. All of my apps were still there but not in a folder. I created a new folder but would like to have the original folder with the download icon on it. Does anyone know how do I get that or even what I am going through?
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Apr 17, 2012
How can I recover text messages that got accidentally erased from my iphone 4?
Info:
iPhone 4
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Jan 8, 2012
Does anyone PLEASE have a solution to UNDO an "erase all entries" on my E71X Calendar? I have lost all my info for my business. I have not exited from the Calendar or shut the phone off.
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Jul 26, 2010
I have a Torch 9860, and just completed another backup using BlackBerry Protect.This is not my first backup, FYI.And the strange this is every time I login to protect.blackberry.com, my device is not shown.
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Aug 22, 2011
I erased some text messages and want to know if I have a chance to find them somehow.
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Apr 30, 2012
I have a new BB Torch 9810 and I'm trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't. I tried a resolution posted about unticking not restoring contacts which are e-mail synchronized but the only option under "Synchronisation Options" on my Torch is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files?
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May 13, 2011
I didn't see that you can't use BB Protect when using Enterprise Server. I need to uninstall this program as it seems to be blocking my BB from getting emails from the Enterprise Server.
I don't have the option to delete the app when I click on the BB button. I also don't see it listed in Options > Advanced > Service Book to delete it there.
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Oct 15, 2012
I mada a backup from all my data on blackberry protect website, and then I wiped my device, after this tried to restore the data again it wont le me do this and it says my wireless service plan doesnot include blackberry protect or it says my data service plan does not include blackberry protect i checked with my service provider and everything is ok from their side, and I tried deferen t sim carrds and it says the same, I checked the online support it says Navigate to Options > Device > Advanced System Settings > Host Routing TablePress the Menu button and select Register Now.but nothing was done and it still gived me same message
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Nov 3, 2012
I failed to download blackberry protect means it showing download failed & also showing error
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Jan 2, 2012
Blackberry Protect on my Torch is failing to back up it has tried 35 times today without success!
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Apr 7, 2011
Passwords in my password keeper are also backed up? When I back up my data with BlackBerry Protect. It says it will back up my contacts, and memo, but nothing about my passwords.
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May 16, 2012
i tried to download the new software for my Blackberry which resulted in my phone crashing and having to re-install everything. When i logged onto Blackberry protect to retrieve my contacts there was only backups from the new installation. Surely this defeats the object of having the protect application?
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Aug 26, 2010
one day, my friend formatted his blackberry smartphone device,but after finished format, the important files in the media card accidentally encrypted to .rem.The main problem that the device had been formated, so the solutions did not give any effect.how to restore the encrypted .rem files to their original files, if the device had already got format?
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Sep 27, 2011
My wife just lost her BlackBerry 9750 Curve... It had the BB Protect app. I could track his location for a couple of hours and send a display message for return call.... but not answer... so I wiped it.Now, I'm not sure if the device is off, or the wipe procedure has already delete the Protect App...
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Jul 13, 2011
I used Protect on my old 8220 and backed up all my contacts.I lost my 8220 but checking Protect website, my data is there. Problem is, I can't run Prtoect on the new Bold 9780 I bought, which makes the whole Protect idea kind of useless.I was on the phone with a Rogers Tech Support person, but there was nothing we could do to get Protect to run on my Bold.
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Jan 1, 2010
I appear to have erased my entire contact list on a Bold 9700 running OS v5.0.0330. Is there a way to recover that list of contacts?
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Jan 15, 2012
Only after the action did i remember that i had my bank details on their in the blackberry app store. i went round to delete the info and it wasnt simple. after reading the forums and seeing how to erase the info i am concerned about the message underneath the erase option which states you will not be able to email etc. from this device again.Does this mean until she creates a new blackberry ID for herself ?
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Nov 18, 2012
when i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
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Aug 6, 2012
my device gave up all functionability on Friday (BB Bold 9900). Its database is restored at BB Protect. Vodafone needs 3 days, to send me a new device. The last backup at BB Protect is dated with 08/01/12 I would like to save the whole backup on my iMac in my office which works with MAC OS X 10.7.4What can I do to save these Informations from BB Protect on my Mac and am I able to work with them?
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Aug 1, 2012
I am unable to log into the blackberry protect. Every time I click on blackberry protect, it prompts me to click open blackberry protect. It will ask for my I'd and password. I have tried putting in the password several times but I am unable to login. Initially I thought I had forgotten my password or putting the wrong password .....then I changed my password but I am still unable to login I am not sure of the problem.....
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Jun 16, 2010
I just updated my 9900 to bundle 1672 from 14xx which came factory installed using the desktop manager. This resulted in the loss of ALL third party apps and some BB apps! Of course, as recommended I did a backup before the update and the desktop manager restored from the backup. Despite this, none of my apps followed.
Lost App World and the compass app. The compass app I can't find again. App World was an easy fix through BB's website. Once I got App World I could download all the apps I have bought from My World. However, some of them require registration (haven't heard back from these companies yet) and I lost all my entries and settings in these apps!
I lost all third party apps that came pre-installed that I haven't downloaded from App World, like Wikitude, Facebook, Google Talk, MSN, and so on.Has this happened to anyone else? Why did this happen? Shouldn't backups also back up all the apps? What went wrong??
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Sep 14, 2011
I cannot download blackberry protect on my phone
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Aug 25, 2011
I recently installed BlackBerry Protect on my phone. I think it's a great app, with tons of potential to be useful. The only thing I'm a little unsure about is that in order for it to work properly on my Bold 9900 I had to disable encryption. The question I have, which I hope someone out there can answer: is that a big deal/ is it a smart tradeoff? I don't know that much about encryption, but it sounds like something I would like to have (Can you ever have to much security in a handheld?)
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Oct 8, 2011
My BlackBerry Protect system has gone into overdrive it wont allow me to access any app updates, update various settings etc because i cant sign in to it. i know i have the right password but even tried changing it and it must be right as my 'remaining attempts' isnt increasing. i just keep getting the error message "unable to log in to your account" can this be fixed? i really dont want to have to restore factory settings to try to fix it, its taken ages to program it all?
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Jun 3, 2012
Is there an app to protect my BB from viruses ? Or is it already in my device?
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Jun 6, 2012
I am not been able to connect to BB Protect. Its saying BB protect is not active. My login id is also getting failed.
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May 24, 2012
I have exceeded the number of attempts to verify my password for blackberry protect .... n now I'm unable to login to my app world n blackberry protect ... also I am unable to edit my blackberry ID due to the login problem .... I have tried rebooting it yet no changes .... currently my wifi is on .... each time I try to edit my Blackberry ID (under the option>device>blackberry ID) , it says i have exceeded the number of attempts to verify my password , try again in 15 minutes, when the security lock out time ends .... even after 15 minutes it still says im unable u to unlock it ... n the same message appears ... and also under the blackberry protect it shows:Blackberry ID :
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May 5, 2011
I cannot install BlackBerry Protect on my BB Bold 9700.Message comes up saying it cannot be installed on a device using Enterprise Server software.Where can I find this info on my device and can I remove the Enterprise Server software?
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Jun 8, 2012
I have intalled BB Protect Application on my BlackBerry Gold 9700 5v and saved last data in its Backup which is available in BB Protect Website. Due to some reason I wiped all my Data from my Device and I reinstalled BB Protect Application when I open it for setup I couldnt find restore option. Although it said "select the BB Data to Backup" but I want to restore my pervious data which is shown in BB Protect Website.how can I restore it from BB Protect Websit?
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