BB Bold :: 9900 Update To Bundle 1672 Erased All Apps?
Jun 16, 2010
I just updated my 9900 to bundle 1672 from 14xx which came factory installed using the desktop manager. This resulted in the loss of ALL third party apps and some BB apps! Of course, as recommended I did a backup before the update and the desktop manager restored from the backup. Despite this, none of my apps followed.
Lost App World and the compass app. The compass app I can't find again. App World was an easy fix through BB's website. Once I got App World I could download all the apps I have bought from My World. However, some of them require registration (haven't heard back from these companies yet) and I lost all my entries and settings in these apps!
I lost all third party apps that came pre-installed that I haven't downloaded from App World, like Wikitude, Facebook, Google Talk, MSN, and so on.Has this happened to anyone else? Why did this happen? Shouldn't backups also back up all the apps? What went wrong??
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Jul 8, 2012
Dear Gurus I have very big problem with my BB 9900 current version 7.0 Bundle 2395 (v7.0.0.579, Platform 5.0.0.735) UAE Du/Etisalat Carrier, i canot update to )S 7.1 there is no available update in desktop manager also downloaded firmware from carrier install manually used jl comander , crackutil, load tru aploader remove vendor all hidden files same issue. why there is no available 7.1update for my BB..
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Sep 12, 2012
I get following error message whenever I try to update software of my device the application "help" cannot be loaded, because it requires following applications that are not available:net.rim.java.browser?
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Feb 6, 2012
I recently updated to 7.0 bundle 2395 but the battery life seems worsen it droped like 40% in just 3 or 4 hours but it just in the standby mode and I did't use it at all so is there a problem with my battery?
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Jun 8, 2011
I recently updated my Bold 9700 (on T-Mobile) to OS 6.0 via a manual download beacuse when ever i try updating with my desktop software or device software they get to module 394 of 501 and it stops downloading. now i have deleted all loader cache and history and tried again and got the same result. i am using a dongle to download the update on my laptop and wondered if that could cause a problem. i downloaded 6.0 manually off another website but i was bundle 1879 and still requires an update to bundle 2534.
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Nov 20, 2012
I have update software bold 9780 to 6.0.0.863 and now I can't opened excel,words,ppt,how can I back to previous os 6.0 bundle 2115?or what can I do to opened excel,etc again?
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Nov 25, 2013
Using a 3rd party software I accidentally erased some factory-installed apps, like the calculator, flashlight among others. I know there other similar apps in the market....
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Apr 29, 2012
After updating to 2647, I can't find the password keeper, doc , PDF and spread sheet in the applications folder. Those applications are really important to me and I don't know what is the problem, is it the new software doesn't have those applications or some kind of an error during the installation of the software.I really need those apps ,degrade to the previous version or reinstall the same version again.But I don't know how to do the both. step by step instruction from where to download the so and how to install it to the phone.
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Jul 6, 2012
I got a BB Bold 9900 last night and can't download apps on it. I have tried everything, including uninstall/reinstall several times but I'm still getting the terms and conditions when I press 'download', when I accept these, nothing happens - it just goes back to the download page and the same happens again.
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Oct 17, 2011
BB says we can download apps for the interruption but.... with the bold 9900 for example the Shazam app does not even exist...Linked in.... does not exist either. When will bb ENABLE these apps. You can easily say hey we are going to offer free apps.. that are not downloadable!
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Nov 18, 2011
3rd party apps are to transfer to my 9900.
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Dec 18, 2011
I have downloaded the bundle 2406. The Result is that almost all apps are not suitable anymore for my torch 9810. With the old software there was no problem at all!
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Jan 4, 2012
I am on my 3rd Blackberry, currently on the new Bold 9900. It developed this camera fault that seems to be an issue throughout the Blackberry series. Yep the "camera not working because there are to many apps running" problem......except there are no apps running, this is clearly a hardware issue.
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Jun 8, 2011
I recently updated my torch 9800. The Bb desktop successfully dowloaded all the modules. Bet when it automatically rebooted, it hangs halfway and received an error that the PC cannot communicate with the BB because of the obvious reason.
I had no choice but to disconnect the BB from the PC and remove the battery and back so it can boot properly.
It seems to be working properly with the previous software (not the 2475) I hope the download did not do anything to make it work improperly.
for sure blackberry tested this update before giving it to consumers but I am just wondering why this issue happened.
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Feb 16, 2012
I just updated my bb to the newest bundle. However all my languages have changed, I have korean thai, and bahasa indonesia. The update deleted english, french, and spanish. How can I add them back into the language section?
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Oct 17, 2011
I have a new BB 9900 Bold Touch and am slowly getting my way around it. I have all my pictures on in my picture library. I visited App World yesterday to download a few games, came out and thought I'd change my wallpaper picture on my phone. Went into 'picture library' and found just under 500 images that I never saved to my phone! Scrolling through them I recognised a few from the games I viewed and downloaded from App World. I deleted them all (took me near on an hour) went on there again today and a few are back again! It seems my phone is automatically saving images. How do I stop this happening? Is it some kind of setting I have to change?
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Aug 12, 2011
I just got the new BB9900...the apps are stored in 512 MB phone device space...how can i store in my 8 GB internal space memory????
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May 15, 2012
My son received message this morning on his phone saying it needed updating, he started the update. It is only on 13% now, saying it is backing up his data. Has said this now for 11 hrs. We can't do anything with the phone, it wont go off this screen. We've tried taking battery out an restarting phone but when it comes back on the same screen comes on again.
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May 21, 2011
I saw that there is an update to the software for my new Torch, and I tried updating the other day and did the same as a few other people I've seen on the forums, namely freezing after the phone reboots and the desktop software telling me that it can't connect to the phone.
1. Is it worth trying to make the update work? What has been changed and/or optimized between the 2 bundles?
2. Would anyone be able to give me some advice on updating the software (if it's worth it), so it doesn't end up freezing halfway through again.
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Jun 11, 2012
Given that problems are routinely experienced doing any BlackBerry device or desktop manager updates, has anyone installed this update and if so, has it created problems? And if there are problems, what are they?
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May 28, 2012
I just received a new BB 9900 phone with 32GB uSD card. Since Saturday, I have been getting a lots of apps error 603 (KB23951) and the phone also frozen with several apps.I have generated a eventlog file. How can I send this file to the BB tech?
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Mar 31, 2012
My Blackberry Bold 9900 is running OS 7.0 and i've tried updating it through the blackberry site and the blackberry desktop manager and both say I'm running the most up-to-date version. Is there anything I can do to update to OS7.1?
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Nov 19, 2011
I have updated in the past and all was fine but 2 days ago i tried to back up and update using the BlackBerry desktop software and it gets about halfway through (to backing up sms messages) then it stops.
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Jan 9, 2012
I have checked the topic for the OS for my Bold 9900, but unfortunately, my provider is not listed there (klarmobil in Germany). The current OS on it is 7.0.0.100 from Mail 2011. How can I get it updated?
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May 29, 2012
I have a message asking me to Install the Version 7.1.0 Bundle 1133 software update. Priority: Critical. 95.4MB. It says it will take 2 hours with no phone use. That's fine, so I've clicked it to do it's thing, and nothing really happens, apart from it "Verifying update..." and occasionally the little clock face pops up on top of it. Then my phone just goes dark and restarts. On restartating it displays the following message "Uncaught exception: no application instance".My mobile is not plugged into my laptop during this process.I have deleted applications like facebook and whatsapp from my phone to give it more MBs of space. Why won't it work?
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Jan 10, 2011
I tried to update my BB torch 9860 using OTA from 7.1 bundle 1149 up to 7.1 bundle 2016. After update was successfully finished, I noticed that the screen on BB has changed. All icons became very small or missing. The phone is working, I can accept calls, but cannot dial because cannot access the dial pad. I've tried to downgrade to the previous version, and after successful downgrade, at least that what's was written, the problem persist. If I try to access some applications the screen shows: uncaught exception: Bitmap invalid (null). I cannot access Application management. The phone constantly get stuck on one screen for a long time....
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Jun 21, 2011
I'm getting a General Service Error after the OS 6 updation 2949. Do i need to re-install my Device Software ?
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Jul 3, 2010
when you upgrade to Android 5.0.2 98% of my sd card is erased and I want to know why I can do to recover my files I lost 26GB of information ....
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Jun 16, 2010
My device got bricked from updating. Got stuck at "Connecting to boot ROM". Device died, does not respond to anything, device manager says to change settings in computer control panel, followed the steps. Connecting and reconnecting device doesnt do anything, battery pull doesnt do anything, device manager can wake up the phone.
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Mar 16, 2012
How often does the email update on the Bold 9900? I have a pop account and a Hotmail account.
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Jul 18, 2012
While I've seen the release of the software online, my software update shows the message: "your blackberry is up to date" while my software version is 7.0.0 bundle 1346. I have sent the device to the dealer, tried online solutions and couldn't do it. The bizarre thing is that others having the same device are able to update to 7.1 while I can't.
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