BlackBerry :: Restoring Contacts From Protect?
Apr 30, 2012
I have a new BB Torch 9810 and I'm trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't. I tried a resolution posted about unticking not restoring contacts which are e-mail synchronized but the only option under "Synchronisation Options" on my Torch is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files?
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Aug 29, 2012
I recently upgraded my OS for my 9700 and did a handheld wipe.I do weekly backups on blackberry protect but it doesn't seem to be restoring my BBM contacts.
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Jul 26, 2010
I have a Torch 9860, and just completed another backup using BlackBerry Protect.This is not my first backup, FYI.And the strange this is every time I login to protect.blackberry.com, my device is not shown.
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May 13, 2011
I didn't see that you can't use BB Protect when using Enterprise Server. I need to uninstall this program as it seems to be blocking my BB from getting emails from the Enterprise Server.
I don't have the option to delete the app when I click on the BB button. I also don't see it listed in Options > Advanced > Service Book to delete it there.
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Oct 15, 2012
I mada a backup from all my data on blackberry protect website, and then I wiped my device, after this tried to restore the data again it wont le me do this and it says my wireless service plan doesnot include blackberry protect or it says my data service plan does not include blackberry protect i checked with my service provider and everything is ok from their side, and I tried deferen t sim carrds and it says the same, I checked the online support it says Navigate to Options > Device > Advanced System Settings > Host Routing TablePress the Menu button and select Register Now.but nothing was done and it still gived me same message
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Nov 3, 2012
I failed to download blackberry protect means it showing download failed & also showing error
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Jan 2, 2012
Blackberry Protect on my Torch is failing to back up it has tried 35 times today without success!
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Apr 7, 2011
Passwords in my password keeper are also backed up? When I back up my data with BlackBerry Protect. It says it will back up my contacts, and memo, but nothing about my passwords.
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May 16, 2012
i tried to download the new software for my Blackberry which resulted in my phone crashing and having to re-install everything. When i logged onto Blackberry protect to retrieve my contacts there was only backups from the new installation. Surely this defeats the object of having the protect application?
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Sep 25, 2011
However, when I uninstalled it, I couldn't find how to re-install it again as the "reinstall" button doesn't appeaar anymore whereas I can easily reinstall other apps that I have uninstalled...
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Dec 8, 2010
I have a new Bold 9930 on Sprint and I actually erased Blackberry Protect. It is not in My World in App World. I looked no App World and cannot find it. Is there anyway to reload, download or restore it again?
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Sep 27, 2011
My wife just lost her BlackBerry 9750 Curve... It had the BB Protect app. I could track his location for a couple of hours and send a display message for return call.... but not answer... so I wiped it.Now, I'm not sure if the device is off, or the wipe procedure has already delete the Protect App...
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Jul 29, 2011
I am getting my phone sent away because they need to fix it but I was told to back everything up so I have. Will my BBM pin stay the same after it has been restored???
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Aug 17, 2012
so my Blackberry has broken and im getting rid of it but all my contacts are saved on the BB.they are backed up on Blackberry Protect online but how do i get the contacts from BB protect to my SIM card???
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Mar 29, 2012
I'm trying to reactivate my old BB 7100 as a second phone. I need to erase huge amounts of current info contained on it - how do I restore to factory settings on this model?
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Aug 8, 2011
This morning I retrieved all my information from protect except my bbm contacts now I've lost my phone contacts? How can I retrieve this information again
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Oct 19, 2012
I'm using a Blackberry Curve 9300, it seems to freeze a lot lately, sometimes for hours at a time. Like this morning it froze from 12midnight until 5:30am. When it freezes I get a black squared clock at the centre of my screen. I then decided to whip out everything on my phone thinking if I did that everything will be back to normal. After whipping out all my stuff now not only do I still experience the same problem of freezing, I now lost all my BB Messenger contacts that I can't restore. I now don't know what to do. how do I stop my phone from freezing all the the time and how do I restore all my contacts!
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Jan 28, 2012
After numerous problems with BB I've cut my losses and got an iPhone. All my contacts are backed up on BB Protect as problems with my BB meant I couldn't back up to BB desktop software. However now I can't access them.My provider (vodaffone) transfered my SIM to a MicroSIM to use with my new iphone so the original normal sized SIM I have is no longer functioning meaning I cannot use the BB handset to download the contacts from BB Protect. We tried to do this in the Vodafone shop with no success as BB protect wouldn't recognise the new device and wanted the old one which I no longer have (I've had 5 in 7 months).All I want to do is get a list of the 300 contacts locked away in BB protect in any form. I don't even care if i have to sit and type them all in again..
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Nov 18, 2012
when i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
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Nov 30, 2011
The contacts in my C7 are lost. Fortunately i can see the last update in ovi.com.However, there is NO way by which I am able to restore them. When I try the 'Manage..' -> restore option, I get the following "Your device is partially configured. Please complete the configuration by synchronizing the device or remove it to add another." No clue about what and where is this 'partial configuration'.There is no waythat I can find to export these contacts so that I can try to import it into ovi suite on my laptop (I did not have a backup on my laptop till now!)
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Apr 26, 2010
I've removed some BBM contacts but wish to add them back however when I go to "Restore using email" I get this message:"You have configured Remote Backup. Your contact list changes are being automatically backed up and you do not need to use the Remote Restore Using Email"How do I bring my old contact list back using the email restore feature?
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Apr 4, 2012
My wife has recently upgraded to the 4s. I synced her 3gs to her iTunes account and then synced her new 4s to the old 3gs info. Now her contacts have vanished completely from BOTH phones. Cannot find them on either phone nor on her laptop?? Help!!!!
Info:
iPhone 4S, iOS 5.1
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Aug 16, 2011
I have had 2 8520's stolen this year. The first time as I put my new Sim card in the phone it asked me if I wanted to verify my device. I said yes, and immediately ALLl my contacts (not BBM contacts - normal contacts) were restored to my device. I inserted my Sim in the new phone today and it did not ask me this question. Is there anyway I can get my contact list from Blackberry for my 8520?
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Mar 17, 2012
I am having issues with iPhone and want to restore it. Will i loose my contacts
Info:
iPhone 4, iOS 4.3
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Jun 28, 2012
restoring deleted contacts ?
Info:
iPhone 3GS, iOS 5.1.1
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Jul 2, 2012
I just lost my bb so bought new one and tried to restore all my numbers like before, but was having probs as network wasn't set up properly. Now it seems I've lost all backed up contacts. How I can get them. Its backed up my email addresses which I didn't want?
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May 28, 2010
I was messing around with my phone, and accidently deleted the Ovi Files and Ovi Contacts icons/apps from the phone. But now I have no idea how to get them back.I can't find any answers or support on this anywhere.I tried a reset, but that just did the settings.would a hard reset restore the phone back to it's original state? (programs/apps and all) if so, then how?
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Jan 9, 2010
I backed up my contacts by ssh'ing into my phone and backing up the files in this directory: /private/var/mobile/Library/AddressBook.When I restored and re-added the files my contacts show up but I can't add or modify them...
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Jun 24, 2010
The backup of my iPhone 3G has a plethora of partitions filled with errors from jailbreaking and I don't want that on my iPhone 4.In addition to contacts, I need my calendar and mail and photos, if possible.
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Apr 15, 2010
I recently backed up my Nokia 5130 XpressMusic to the memory card and now I am trying to restore it keeps telling me no space on the phone. I have lost my contacts & messages. Prior to restoring I had over 600 messages in my Inbox alone now my phone is not accommodating more than 30 messages total. I really need to retrieve my data and would love any help I can get.
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Jul 9, 2010
I've been a 9530 user since day one. Several days ago my 4th unit quit working and i decided to go with a Motorola Droid.I have all my contacts backed up with the blackberry desktop manager. I want to use this backup file to restore the contacts to my Droid.Can anyone help me?
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