BB Bold :: Protect Doesn't Allow Encryption?
Aug 25, 2011
I recently installed BlackBerry Protect on my phone. I think it's a great app, with tons of potential to be useful. The only thing I'm a little unsure about is that in order for it to work properly on my Bold 9900 I had to disable encryption. The question I have, which I hope someone out there can answer: is that a big deal/ is it a smart tradeoff? I don't know that much about encryption, but it sounds like something I would like to have (Can you ever have to much security in a handheld?)
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May 4, 2011
After make the download and installation of Blackberry Protect on my Bold 9000 i received the follow messege:Smartphones that uses Enterprise Server doesn't have compatibility with Blackberry Protect.
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Oct 19, 2012
I can' add my device to the BB Protect Portal. But I can access the backup from my BB. It's Bold 9900 from Rogers.
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Jul 28, 2012
Afternoon, my blackberry was stolen last night so i have gone onto the blackberry protect site to wipe up my data, etc. but the site shows 'add device'. my device is not showing? i know it was definitely installed on my phone because it always used to tell me that my backup was successful after backing up and also, it is on my blackberry app world.
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Jun 23, 2011
How can I correct the setting for Incorrect Encryption Key on a bold 9780, some of my sms are not coming through.
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Jul 19, 2011
The pictures I am taking with my BB 9780 Bold, are encypt. I am looking for a way to cancel the encryption operation on new pictures.
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Apr 8, 2012
Dears
I am getting this popup on my BB "uncaught expectation: a browser content provider for video/3gpp MIME Type has already been registered with the browser." I am unable to play any video online.
Error occurs : the returned page type had no content type, and therefore can not be processed.
please help me in sorting it as i have tried with the wipe too. It worked for few hours but later again the same issue.
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Apr 4, 2012
can not read ringtones that reside on my SD.can't disable encryption? there is a padlock icon on next to the checkbox? phone is activated on a BlackBerry Enterprise Server?
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Jul 13, 2011
I used Protect on my old 8220 and backed up all my contacts.I lost my 8220 but checking Protect website, my data is there. Problem is, I can't run Prtoect on the new Bold 9780 I bought, which makes the whole Protect idea kind of useless.I was on the phone with a Rogers Tech Support person, but there was nothing we could do to get Protect to run on my Bold.
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Jul 10, 2011
I bought a Blackberry Bold 9780 and took the BIS service. When I checked the encryption type as below copied from blackberry homepage, I can't find the "General Settings" and can't find the encryption type.Why and what is the encryption type in use with BIS? Can I configure it on my smartphone? Checking the encryption type on a BlackBerry smartphone. BlackBerry smartphone users can perform the following steps to verify the type of encryption used to protect the data in transit between their BlackBerry smartphones and the BlackBerry Enterprise Server: On the BlackBerry smartphone Home screen, click Options.Click Security or Security Options. Click General Settings.Scroll to the bottom of the screen. Under Services, the BlackBerry service specifies the type of encryption used (such as AES or 3DES).
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Nov 18, 2012
when i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
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Aug 6, 2012
my device gave up all functionability on Friday (BB Bold 9900). Its database is restored at BB Protect. Vodafone needs 3 days, to send me a new device. The last backup at BB Protect is dated with 08/01/12 I would like to save the whole backup on my iMac in my office which works with MAC OS X 10.7.4What can I do to save these Informations from BB Protect on my Mac and am I able to work with them?
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Aug 1, 2012
I am unable to log into the blackberry protect. Every time I click on blackberry protect, it prompts me to click open blackberry protect. It will ask for my I'd and password. I have tried putting in the password several times but I am unable to login. Initially I thought I had forgotten my password or putting the wrong password .....then I changed my password but I am still unable to login I am not sure of the problem.....
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Apr 10, 2012
I woke up this morning and had an "Enterprise Activation" icon on my screen. I didn't download it, so I have no idea how it got there (it was a rectangle or folder with a green arrow on it). When I clicked on it it went to a white screen and said "Encryption Regeneration" but didn't seem to do anything else. I looked for a delete option for the icon, but there was none on the list. I went to the Blackberry App World and couldn't find anything that suggested I had downloaded it, but when I browsed online I found an article that said you can download this whatever-it-is from Blackberry. I also had some upgrades that needed doing, so I upgraded Twitter, Yahoo, Google and MSN apps and rebooted. After reboot the new icon has disappeared. Could this have happened spontaneously for some reason? Or have I been hacked?
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Sep 14, 2011
I cannot download blackberry protect on my phone
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Oct 8, 2011
My BlackBerry Protect system has gone into overdrive it wont allow me to access any app updates, update various settings etc because i cant sign in to it. i know i have the right password but even tried changing it and it must be right as my 'remaining attempts' isnt increasing. i just keep getting the error message "unable to log in to your account" can this be fixed? i really dont want to have to restore factory settings to try to fix it, its taken ages to program it all?
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Jun 3, 2012
Is there an app to protect my BB from viruses ? Or is it already in my device?
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Jun 6, 2012
I am not been able to connect to BB Protect. Its saying BB protect is not active. My login id is also getting failed.
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May 24, 2012
I have exceeded the number of attempts to verify my password for blackberry protect .... n now I'm unable to login to my app world n blackberry protect ... also I am unable to edit my blackberry ID due to the login problem .... I have tried rebooting it yet no changes .... currently my wifi is on .... each time I try to edit my Blackberry ID (under the option>device>blackberry ID) , it says i have exceeded the number of attempts to verify my password , try again in 15 minutes, when the security lock out time ends .... even after 15 minutes it still says im unable u to unlock it ... n the same message appears ... and also under the blackberry protect it shows:Blackberry ID :
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May 5, 2011
I cannot install BlackBerry Protect on my BB Bold 9700.Message comes up saying it cannot be installed on a device using Enterprise Server software.Where can I find this info on my device and can I remove the Enterprise Server software?
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Jun 8, 2012
I have intalled BB Protect Application on my BlackBerry Gold 9700 5v and saved last data in its Backup which is available in BB Protect Website. Due to some reason I wiped all my Data from my Device and I reinstalled BB Protect Application when I open it for setup I couldnt find restore option. Although it said "select the BB Data to Backup" but I want to restore my pervious data which is shown in BB Protect Website.how can I restore it from BB Protect Websit?
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Jan 5, 2012
I've recently bought new Bold 9900 phone and it is great. But now I have little problem with Blackberry Protect service.When I setup phone first, I have setup Blackberry Protect service as well and it worked fine. But then there comes update of Blackberry Protect to version 1.1.1.50. Since this update was installed, I can't connect to Protect service anymore.Bold wants to do a new setup of Protect service when I launch the App. This looks good, but after "Blackberry ID" screen it freezes at "Connecting to Blackberry Protect" and this status holds there for couple of hours and nothing happens (on 3G and on WIfi also). I have tried to uninstall BB Protect and then reinstall it.
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Jan 15, 2010
i already have my 9700 password protected and everytimes i plug my 9700 it will ask me for my password. but my question is, if i remove my sd card and plug it into my pc, it doesn't prompt me for any password. wtf? where is the security, rim? i though one of ur selling point was blackberry is a secure device?
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Nov 15, 2012
I cannot validate my blackberry (bb) id credentials when i want to open bb protect. i have already received email regarding changing the password considering my password is wrong. then i make the new password. then i try again to open bb protect. the result is the same. i cannot validate my bb id credentials.
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Aug 8, 2011
This morning I retrieved all my information from protect except my bbm contacts now I've lost my phone contacts? How can I retrieve this information again
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May 16, 2011
I don't want buy a bb (for now). Can I get all my data from address book from a backup, made it from BlackBerry Protect?
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Sep 25, 2011
However, when I uninstalled it, I couldn't find how to re-install it again as the "reinstall" button doesn't appeaar anymore whereas I can easily reinstall other apps that I have uninstalled...
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Dec 8, 2010
I have a new Bold 9930 on Sprint and I actually erased Blackberry Protect. It is not in My World in App World. I looked no App World and cannot find it. Is there anyway to reload, download or restore it again?
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Jun 14, 2010
I read about the Alt+Enter to lock the phone and have the password instantly activate. But is there ANY way to have the Lock button on top of the 9700 to lock it and password protect it instantly? I know that with my 8900, the standby button does it instantly but there is no standby on the 9700.It just doesn't make sense to me why locking it from the home screen and the alt+enter would password protect it right away, but the lock button at the corner makes you wait.
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Jan 28, 2012
After numerous problems with BB I've cut my losses and got an iPhone. All my contacts are backed up on BB Protect as problems with my BB meant I couldn't back up to BB desktop software. However now I can't access them.My provider (vodaffone) transfered my SIM to a MicroSIM to use with my new iphone so the original normal sized SIM I have is no longer functioning meaning I cannot use the BB handset to download the contacts from BB Protect. We tried to do this in the Vodafone shop with no success as BB protect wouldn't recognise the new device and wanted the old one which I no longer have (I've had 5 in 7 months).All I want to do is get a list of the 300 contacts locked away in BB protect in any form. I don't even care if i have to sit and type them all in again..
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Jul 17, 2011
Just wondering whether If you can password protect media file folders? i.e pictures I have a BB Bold!
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