BB Bold :: Unable To Unlock Protect?
May 24, 2012
I have exceeded the number of attempts to verify my password for blackberry protect .... n now I'm unable to login to my app world n blackberry protect ... also I am unable to edit my blackberry ID due to the login problem .... I have tried rebooting it yet no changes .... currently my wifi is on .... each time I try to edit my Blackberry ID (under the option>device>blackberry ID) , it says i have exceeded the number of attempts to verify my password , try again in 15 minutes, when the security lock out time ends .... even after 15 minutes it still says im unable u to unlock it ... n the same message appears ... and also under the blackberry protect it shows:Blackberry ID :
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Aug 1, 2012
I am unable to log into the blackberry protect. Every time I click on blackberry protect, it prompts me to click open blackberry protect. It will ask for my I'd and password. I have tried putting in the password several times but I am unable to login. Initially I thought I had forgotten my password or putting the wrong password .....then I changed my password but I am still unable to login I am not sure of the problem.....
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Jun 6, 2012
I am not been able to connect to BB Protect. Its saying BB protect is not active. My login id is also getting failed.
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Sep 25, 2011
However, when I uninstalled it, I couldn't find how to re-install it again as the "reinstall" button doesn't appeaar anymore whereas I can easily reinstall other apps that I have uninstalled...
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Aug 20, 2011
My BB ID works on the Blackberry website, but I can't use the BB ID on my new Bold 9900 (it says 'unable to log into your Blackberry ID account'). Vodafone suggested I cleaned the memory (options, security, advanced security, memory cleaning), and then tried to delete my old BBID (the one that worked on my old Bold 9700) and set up a new BBID, but that didn't work either. After looking online others have tried security wipes but many say they haven't worked. I'm unable to access Blackberry protect and 'my world' in Blackberry App World, or do anything that involves using my BB ID on my phone
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Jul 16, 2012
My Bold seems to have got stuck, and despite using the correct password it is not moving from the 'enter password 'stage?
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Aug 1, 2011
T-mobile provided me the unlock code to use which did not work; I have 0 tries left.Is there anyway. how I should go about fixing my hard-lock blackberry.
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Dec 7, 2012
I recently upgraded my BB to 6.0 bundle 2949 and since then I haven't been able to: 1. Unlock my keypad. I can lock the keypad using the A button or the button on the top left of the phone, but the only way I can unlock the keypad is by restarting the phone. 2. Install application. I use the Blackberry Desktop Software to see what applications I have and the upgrade seems to have uninstalled most applications. But now it won't let me re-install them, which also means that I can't get any applications from App world.
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Dec 12, 2011
I had Blackberry Protect for some reason I decided to uninstall. How can I re-install. When I go to"app world" it says it has been uninstalled. It is not listed in my downloads either.
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Jun 16, 2012
Am not able to download blackberry protect.when I try to download it says 'download failed' .am using 9300 curve and my carrier is idea cellular
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Aug 12, 2012
Im unable to connect to bb protect.it says connecting blackberry protect service but it's not connecting.
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Mar 22, 2012
I am unable to download Blackberry Protect. Getting the error mentioned below when the download fails-907 Invalid CODHTTP Error 404: Not Found
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Sep 13, 2010
I'm currently unable to unlock my BB 9700. I get the password prompt but upon entering the password it just goes back to the locked screen with the padlock.Using Alt + Back button I can scroll through a number of open apps but can not open or close them it, then freezes and displays a white screen until I pull the battery.
Numerous battery pulls later and still no joy.The only change on my device yesterday was a number of failed attempts to download Docs to Go ver 2.0 from the App World yesterday. My BB does a scheduled battery pull each night at 2am and the phone has been like that since the last scheduled pull (forget the name of the app).
Edit to highlight - I know the password is working as it re-prompts if I type it in incorrectly on purpose and after 2 attempts asks me to type in Blackberry.
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Sep 20, 2012
My battery was going on my phone so I went and got the charger and on my return my phone had died. I plugged this in and gave it the 5 mins to charge up a bit. However when this had loaded and turned on - my screen was locked. I clicked the side button to unlock this which asked me to type my password in! It wont allow me to typeit in .... its like my phone doesnt pick up the buttons I am pressing. After turning this on and off several times whilst also taking the sim card out etc etc it still wont allow me to do get in my phone.
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Nov 9, 2012
unable to unlock to use USB when connected to PC. Need to know default password.
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Aug 1, 2012
My bb don't recognize anymore the save screen password and instead to write this (*) it show letters and now i can't use it anymore because I did already 9 attempts and on the 10th it will erase all the info inside the mobile. I really don't know what to do!
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Nov 3, 2012
I failed to download blackberry protect means it showing download failed & also showing error
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Jul 13, 2011
I used Protect on my old 8220 and backed up all my contacts.I lost my 8220 but checking Protect website, my data is there. Problem is, I can't run Prtoect on the new Bold 9780 I bought, which makes the whole Protect idea kind of useless.I was on the phone with a Rogers Tech Support person, but there was nothing we could do to get Protect to run on my Bold.
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Nov 18, 2012
when i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
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Aug 6, 2012
my device gave up all functionability on Friday (BB Bold 9900). Its database is restored at BB Protect. Vodafone needs 3 days, to send me a new device. The last backup at BB Protect is dated with 08/01/12 I would like to save the whole backup on my iMac in my office which works with MAC OS X 10.7.4What can I do to save these Informations from BB Protect on my Mac and am I able to work with them?
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Sep 14, 2011
I cannot download blackberry protect on my phone
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Aug 25, 2011
I recently installed BlackBerry Protect on my phone. I think it's a great app, with tons of potential to be useful. The only thing I'm a little unsure about is that in order for it to work properly on my Bold 9900 I had to disable encryption. The question I have, which I hope someone out there can answer: is that a big deal/ is it a smart tradeoff? I don't know that much about encryption, but it sounds like something I would like to have (Can you ever have to much security in a handheld?)
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Oct 8, 2011
My BlackBerry Protect system has gone into overdrive it wont allow me to access any app updates, update various settings etc because i cant sign in to it. i know i have the right password but even tried changing it and it must be right as my 'remaining attempts' isnt increasing. i just keep getting the error message "unable to log in to your account" can this be fixed? i really dont want to have to restore factory settings to try to fix it, its taken ages to program it all?
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Jun 3, 2012
Is there an app to protect my BB from viruses ? Or is it already in my device?
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May 5, 2011
I cannot install BlackBerry Protect on my BB Bold 9700.Message comes up saying it cannot be installed on a device using Enterprise Server software.Where can I find this info on my device and can I remove the Enterprise Server software?
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Jun 8, 2012
I have intalled BB Protect Application on my BlackBerry Gold 9700 5v and saved last data in its Backup which is available in BB Protect Website. Due to some reason I wiped all my Data from my Device and I reinstalled BB Protect Application when I open it for setup I couldnt find restore option. Although it said "select the BB Data to Backup" but I want to restore my pervious data which is shown in BB Protect Website.how can I restore it from BB Protect Websit?
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Jan 5, 2012
I've recently bought new Bold 9900 phone and it is great. But now I have little problem with Blackberry Protect service.When I setup phone first, I have setup Blackberry Protect service as well and it worked fine. But then there comes update of Blackberry Protect to version 1.1.1.50. Since this update was installed, I can't connect to Protect service anymore.Bold wants to do a new setup of Protect service when I launch the App. This looks good, but after "Blackberry ID" screen it freezes at "Connecting to Blackberry Protect" and this status holds there for couple of hours and nothing happens (on 3G and on WIfi also). I have tried to uninstall BB Protect and then reinstall it.
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Jan 15, 2010
i already have my 9700 password protected and everytimes i plug my 9700 it will ask me for my password. but my question is, if i remove my sd card and plug it into my pc, it doesn't prompt me for any password. wtf? where is the security, rim? i though one of ur selling point was blackberry is a secure device?
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May 4, 2011
After make the download and installation of Blackberry Protect on my Bold 9000 i received the follow messege:Smartphones that uses Enterprise Server doesn't have compatibility with Blackberry Protect.
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Nov 15, 2012
I cannot validate my blackberry (bb) id credentials when i want to open bb protect. i have already received email regarding changing the password considering my password is wrong. then i make the new password. then i try again to open bb protect. the result is the same. i cannot validate my bb id credentials.
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Aug 8, 2011
This morning I retrieved all my information from protect except my bbm contacts now I've lost my phone contacts? How can I retrieve this information again
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