Since last night, my Blackberry Protect app is "unable to login to your BlackBerry ID account", I did the usual, went to my BB account and reset a new password, didn't work, did twice, still hasn't worked. I jave a BB Torch 9810,
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My 9810 is acting up. None of the keys are working, even the 5 below the screen. Sometimes the track pad works but not when it is pressed, and when the back botton works it puts me into sreach mode and looks for the letter "H" only. The touch screen is fine. This was before upgrading to OS7.1. I have done multiple hard resets and it does nothing at all. This has been going on for three days now. It hasn't be dropped or anything.
Last night I upgraded to OS 7.1 now my back ground does not rotate properly with how the phone is being held it does rotate, When you hold it upright it thinks its on it's side and vise versa.
my 9810 doesnt boot up completely and doesnt connect to my desktopmanager either...it opens up a screen where i see 'blackberry Platform 5.0.0.469'.....and i am using a blackberry 9810 with an os7..
View 5 Replies View Relatedi had a torch 9810 previously and it was stolen so i bought a new torch 2 but this time it was having some american company's symbol on it. I upgraded it to the next firmware and downloaded blackberry protect but the problem is my phone isn't being displayed on the blackberry protect website even after 10 backups.
View 7 Replies View RelatedMy Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists.
View 1 Replies View RelatedI am using Torch 9810 and I am facing problem during backing up my data through BB Desktop Software.Backup start smoothly but in the process it stops automatically and its gives Error saying "Cable is not connected Properly or make sure device is switched on".Same cable works fine while charging or transfering data from phone to pc or pc to phone.Everything works fine except the backup.
View 2 Replies View RelatedI have connected my tourch to Blackberry enterprise server and i have remove from BES server. still i can not run Blackberry protect, its still identify my BB is connected with enterprise server.I have done complete wipe and also removed the blackberry IT policy as per the instractuioin from below linkhttp://btsc.webapps.blackberry.com/btsc/search.do?d=displayKC&docType=kc&externalId=KB14202does anyone has any other solution.
View 2 Replies View RelatedI entered my email on the BlackBerry Protect password retrieval webpage in order to reset my password, but I have not yet received an email and it's been over 12 hours now!!!
My BB has been playing up for the last 4 months (i've only had it for 10 months!!), and in the last week I noticed that whenever I use email, messenger, and texts all my letter 'i's are missing the dots above them. This is preventing me from sending emails as the letter is not recognised. So I figured I would backup and restore my BB to 2 weeks prior.
I can't backup to an earlier date without signing in, but as I said earlier I don't remember my password, and still no email with my password has been emailed to me!
I've got a new 9810, uploaded V 7.1.0.267 the GPS is not working.Location On Location Aiding Enabled
It will update however shows Number of Satellites:0 Maps location is intermittent BlackBerry Traffic shows aGPS
Went to Device/Device and Status/typed "test" Performed GPS test,result: timed out
Does this mean it's a hardware issue?BB is on an enterprise server on Telus network
I bought my TORCH 9810 3 months ago, it worked well, but lately I've been experiencing problems with it, the screen doesn touch, when it works, it works very slow, I can tap six times and it won't work, what is the problem and how can I fix this! Everything works very fine, except for the screen, why?!
View 1 Replies View RelatedMy BlackBerry Torch 9810's trackpad stopped working.
It has been an ongoing problem for about two weeks. Sometimes it works other times it doesnt.
I tried battery pulls and they never seemed to work instanteously although sometimes after the 3rd or 4th battery pull and 20 minutes of the phone being back 'on' it would work.
Now it's been about 3 hours since it last worked. I've installed the latest update for BB. I'm removing every program that is on it to try to get it to work.
I don't think it's a hardware problem because sometimes the trackpad works, and others it doesnt. If it was a hardware problem I dont think it would be on and off.
Note: the click function of the trackpad button works just fine. However I cant use it to go N, S, E, & W.
I have a problem after updating to v. 7.1.0.342.After the update everything was fine. Now about a week later the auto rotate does not work any longer.I have removed the battery for a restart but i am still having the same problem .When i pay a game like Angry Pigs (That rotate the screen) it stays that way untill I slide open the phone.
View 1 Replies View RelatedRinger and vibrator of my blackberry torch 9810 suddenly stops working. If i would be getting call or message, the ringer or vibrator doesn't work.
View 9 Replies View RelatedPhone fell into snow last week (when I did). Got the red dot indicating liquid damage. All seems to be working except the touch screen. I can no longer do anything with it.
View 2 Replies View RelatedI've pulled the battery so often, I feel like I'm playing checkers with it.
View 1 Replies View Relatedwhen i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
View 3 Replies View RelatedAll of my hard buttons have stopped working on torch 9810
View 1 Replies View RelatedRecently the touch screen keyboard if my blackberry torch has stopped working when I close the my phone (slide close) and also the rotation that Blackberry torch does when you change the position of it isn't also work, I thought it was software problem but it's not.
View 7 Replies View RelatedI have updated my device (Torch 9810) a few months ago and from that moment on the touch screen is not operating properly. Sometimes it works but most of the times it does not. Also the track pad does not always work properly after the upgrade. Yesterday nothing worked and I had to soft reset the device before considering throwing it to the swimming poolThe unfortunate thing is that I do not remember what type of upgrade I made but it took 2-3 hours to complete.Last but not least after this upgrade my battery dies in less than half a day. I bought a new one and the same thing happens.
View 2 Replies View RelatedWiFi connected but internet not connecting in BB torch 9810.
View 1 Replies View RelatedMy screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
View 1 Replies View RelatedMy software is not working properly, my berry button works sometimes, and when the battery gets low the camera has a mind of its own.
View 2 Replies View RelatedMy torch 9800 slider is not working properly. Whenever I go to unlike my phone the screen does not get displayed. Another thing is that my blackberry was girt so I don't have a bill so how do I get my warranty?
View 2 Replies View RelatedI have a Blackberry Torch and I've only had it a few weeks and all of a sudden when I write a text, bbm or email, instead of underlinging the misspelt words it's just randomly underlinging any words, ones that I know are spelt correct like you, but, and etc. and it's stopped automatically adding apostrophes or captalising words. I know it's not a huge issue but it's really annyoing.
View 9 Replies View RelatedMy momīs Blackberry Torch 9800 (Carrier is Claro Brasil and the OS is updated to 6.0 Bundle 2647) isnīt working properly. Sometimes the touch screen doesnīt work and sometimes is works but not in a perfect way. When I try to type some numbers to dial using the virtual keyboard some keys doesnīt work out like the back button. When I type the back button the number 3 appears in the screen. I tried to downgrade and then upgrade the software using the desktop manager but this didnīt fix the problem and even after pulling the battery several times the problem remains.
View 4 Replies View RelatedI am having Torch 9800 and have recently upgraded my OS to Bundle 3049. Now when I am using my camera to click pictures , at times some of the pictures have vertical black lines evenly spaced through the pic , thats what i can see on the display.
View 1 Replies View Relatedopying contacts from a Bold 9810 to another 9810.Using the BB Desktop Software I did a full backup of the device (which contained 400+ contacts), then did a full restore on a new 9810, but only 200 contacts were copied over.Next I tried to do a selective restore, but although the 400+ contacts were in the file, it was grayed out and could not be selected. How can I get all the contacts into the new 9810. (Side note: I was able to restore the 400+ contacts to a BB Bold).
View 1 Replies View RelatedI am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
if BIS outage is somewhere having problems? while the mobile data connection of my torch is normally working for almost all the apps and also it can navigate on internet, the app named "blackberry protect" is not connecting. I noticed that also another application, whatsapp, is timing out while connecting.
View 1 Replies View RelatedMy phone was once a corporate phone and I recently bought it from a friend. I have been trying to install blackberry protect but it tells me that it cannot be supported by enterprise server. How do i correct this because it is now a personal device.
View 1 Replies View Relatedhow to add a device on black berry protect
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