BB Torch :: 9810 Touch Screen Not Working After Update?
Mar 28, 2012
I have updated my device (Torch 9810) a few months ago and from that moment on the touch screen is not operating properly. Sometimes it works but most of the times it does not. Also the track pad does not always work properly after the upgrade. Yesterday nothing worked and I had to soft reset the device before considering throwing it to the swimming poolThe unfortunate thing is that I do not remember what type of upgrade I made but it took 2-3 hours to complete.Last but not least after this upgrade my battery dies in less than half a day. I bought a new one and the same thing happens.
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Feb 16, 2012
Phone fell into snow last week (when I did). Got the red dot indicating liquid damage. All seems to be working except the touch screen. I can no longer do anything with it.
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Feb 12, 2012
I've pulled the battery so often, I feel like I'm playing checkers with it.
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Aug 26, 2012
Recently the touch screen keyboard if my blackberry torch has stopped working when I close the my phone (slide close) and also the rotation that Blackberry torch does when you change the position of it isn't also work, I thought it was software problem but it's not.
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Apr 27, 2012
was working perfectly fine until i downloaded an app that you can now get for free from RIM until some date in may. anyways, i wiped my phone and it was working fine for a few days, then it stopped working out of no where. then for some reason when i upgraded bbm and had to reset my phone, the touch worked perfectly but then randomly stopped working again. It basically does not work at all, except for sometimes when my phone is plugged in. idk how to fix this, would re-installing the software get it to work again or should i just take my phone in?
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Dec 26, 2011
My Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists.
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Mar 29, 2012
I bought my TORCH 9810 3 months ago, it worked well, but lately I've been experiencing problems with it, the screen doesn touch, when it works, it works very slow, I can tap six times and it won't work, what is the problem and how can I fix this! Everything works very fine, except for the screen, why?!
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Jun 3, 2012
My 9810 is acting up. None of the keys are working, even the 5 below the screen. Sometimes the track pad works but not when it is pressed, and when the back botton works it puts me into sreach mode and looks for the letter "H" only. The touch screen is fine. This was before upgrading to OS7.1. I have done multiple hard resets and it does nothing at all. This has been going on for three days now. It hasn't be dropped or anything.
Last night I upgraded to OS 7.1 now my back ground does not rotate properly with how the phone is being held it does rotate, When you hold it upright it thinks its on it's side and vise versa.
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Mar 15, 2012
My screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
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May 16, 2012
My touch screen stopped working only when the Torch is slid open. The track pad still works and can use the menu to navigate but what a pain. This started three days ago. Phone is 17 months old. Is this a setting?
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Jan 4, 2012
I have used my torch for a long time now and it used to work perfectly, now the touch screen doesn't work at all, I have to use the track pad for everything. The pulling out battery doesn't work; and its not an option to take to my carrier since it is an Att device and my provider is Tmobile.
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May 24, 2012
I have the new Blackberry Torch 9810 and whenever I put a case on the phone, the touchscreen keyboard disappears. Whenever I take the case off though, the keyboard re-appears. I work in a job where I NEED a phone, and I'd like to have my OtterBox on my phone in case it drops and could potentially break.
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Jul 14, 2012
The keys have stopped working and also my my touchscreen is not working. Yesterday I done a reset and I was able to do a text message but five minutes later the keys stopped working again.
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Oct 6, 2011
torch 9800 keypad and touchscreen will not work and the phone is stuck in safe mode.
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Oct 5, 2012
My momīs Blackberry Torch 9800 (Carrier is Claro Brasil and the OS is updated to 6.0 Bundle 2647) isnīt working properly. Sometimes the touch screen doesnīt work and sometimes is works but not in a perfect way. When I try to type some numbers to dial using the virtual keyboard some keys doesnīt work out like the back button. When I type the back button the number 3 appears in the screen. I tried to downgrade and then upgrade the software using the desktop manager but this didnīt fix the problem and even after pulling the battery several times the problem remains.
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Apr 21, 2012
My touch screen keyboard does not come up when I want to use it and so I can only use my keyboard once I slide the screen up. I must have hit a button but for life of me cannot find which one I need to turn it back on again. It use to come up automatically when I touched in a typing area for texts, web etc - now nothing.
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Oct 3, 2011
I just replaced the digitizer and the lcd screen with brand new parts but now the touch screen doesn't work.
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Jun 4, 2012
am having a problem with my 9800 torch that the screen touch sensitivity is not working at all. i tried formating the apps from it but still nothing happenedalso it reboots many times automaticaly and thats makes it difficult to do anything to fix the screen problem
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Dec 29, 2011
I just updated my 9810 to OS 7.1, and now the touch feels not be not as responsive as it was before , there is no app world, as i have downloaded and installed it again, its not there. There is no hotspot feature in the version?
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Feb 15, 2012
I dropped my 9810 in cup of soda and have had it in a container of uncooked rice for 4 days.It's has completely dried out. I turn it back on for the first time, and all my new notifications appear, but unfortunately I cannot access them because my touchscreen function is not working nor is the select button working.I was hoping I would just turn my device back on and everything would be working as normal, but I guess that was wishful thinking.
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Aug 18, 2012
Dear Sony Ericsson Support,Today i've updated mine Xperia Mini Pro to the latest ICS version of Android and the touch suddently stopped workingI'm sure that is Software fault and not Hardware fault, cause with 2.3.5 it was working.Any ideas how to repair my phone?I need to send it to a Service Centre?
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Jul 20, 2011
Checking my phone, it told me there was an update available. I used the PC connect software to instal the update, following all instructions exactly. The update was applied and the phone shut off. I restarted the phone as instructed, and after a few minutes the update appeared to be successful. However, when I tried to use the phone I discovered that I could not unlock the screen! My first thought was to restart the phone, but without the touch screen, I can't even turn it off! It seems like my only option at this point would be to remove the battery to kill the power, replace the battery, and try restarting the phone.
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Jan 26, 2011
I recently updated my Torch 9800 to 6.0 etc. However, now I when I try to place a call by touching on a recent call on the screen, nothing happens. I have already done a soft reset, a hard reset, a factory reset, reinstalled, worked with AT&T, and have not been able to get this function back.
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Apr 26, 2012
I've got a new 9810, uploaded V 7.1.0.267 the GPS is not working.Location On Location Aiding Enabled
It will update however shows Number of Satellites:0 Maps location is intermittent BlackBerry Traffic shows aGPS
Went to Device/Device and Status/typed "test" Performed GPS test,result: timed out
Does this mean it's a hardware issue?BB is on an enterprise server on Telus network
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Dec 5, 2011
how can i update my Torch 9810's OS to OS 7.1?
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Dec 12, 2011
My BlackBerry Torch 9810's trackpad stopped working.
It has been an ongoing problem for about two weeks. Sometimes it works other times it doesnt.
I tried battery pulls and they never seemed to work instanteously although sometimes after the 3rd or 4th battery pull and 20 minutes of the phone being back 'on' it would work.
Now it's been about 3 hours since it last worked. I've installed the latest update for BB. I'm removing every program that is on it to try to get it to work.
I don't think it's a hardware problem because sometimes the trackpad works, and others it doesnt. If it was a hardware problem I dont think it would be on and off.
Note: the click function of the trackpad button works just fine. However I cant use it to go N, S, E, & W.
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Dec 24, 2011
I just bought the Torch 9810.And I'm new to Blackberry too, facing some problems on my torch 9810.In the beginning I try to download some apps from Blackberry world am able to do so, the same goes for update.I did clear history and cookies once I exit from the web don't know did I delete some app wrongly on my phone?During these few days I try to download apps from Blackberry app world can't do so.
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Nov 26, 2012
My blackberry froze during the backup process in the software update.It's been stuck on 19% for the last 2.5 hours.
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Aug 1, 2012
i have bought my torch 9810 from employee referal program from RIM directly ,so i am not associated to any carrier.currently i m in india and have OS v7.0.0.353 .my vendor id is 612.i want to update the new OS 7.1 , but whenever i try to update from my phone or desktop manager, it says your phone is up to date.
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Jul 1, 2012
my blackberry torch 9810 started updating to the new software this morning, however has been frozen for the last few hours. I have removed the battery and then turned it back on, and its still frozen, ive also plugged it into the computer onto the blackberry desktop manager but it still does not work!
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Jun 8, 2012
I have a problem after updating to v. 7.1.0.342.After the update everything was fine. Now about a week later the auto rotate does not work any longer.I have removed the battery for a restart but i am still having the same problem .When i pay a game like Angry Pigs (That rotate the screen) it stays that way untill I slide open the phone.
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