My BlackBerry Torch 9810's trackpad stopped working.
It has been an ongoing problem for about two weeks. Sometimes it works other times it doesnt.
I tried battery pulls and they never seemed to work instanteously although sometimes after the 3rd or 4th battery pull and 20 minutes of the phone being back 'on' it would work.
Now it's been about 3 hours since it last worked. I've installed the latest update for BB. I'm removing every program that is on it to try to get it to work.
I don't think it's a hardware problem because sometimes the trackpad works, and others it doesnt. If it was a hardware problem I dont think it would be on and off.
Note: the click function of the trackpad button works just fine. However I cant use it to go N, S, E, & W.
I bought a used 9810 for a decent price, it was listed as *mint* and the cosmetic condition I'd say would be at best very very good (it had a lot of gunk under the case they had on it, I had to clean it for them).
So anyways I got it all set up I tranferred all my info from my older Torch 9800, then I pulled the 9810 out of my pocket and it was flipping through "All" "Favourites" "Downloads" "Frequents" and all of those. So I was obviously confused.
After using the phone a lot I realized that it's just the "cursor" or the pointer that is moving quickly to the top-left of the screen. If I'm on the internet I see the little pointer icon moving to the top-left corner. If I'm on anything like the main screen or blackberry app world there is a flick to the left.
To see exactly what I'm describing look at the video --> Here <-- please.
I think this is the track-pad, some other people on crackberry thought it was the screen, so I would just like to know which it is. Because this is a used phone, I do not know any of the real backround of it. I was told it was well taken care of.
Is there a simple way to fix this? (Factory Reset) or would this trackpad or screen need to be replaced?
The cursor on my Torch 9810 has disappeared. No matter how much I try to rub the 'trackball/trackpad' the cursor just won't reappear.I removed the battery, waited about 2 mins, reinserted it, but the problem persists!Please help! What shud I do? A lot of aplications depend on the trackpad and cursor.
I'm having some issues with the Torch trackpad. It is EXTREMELY slow to scroll up or down in the browser. More slow up than down. Sometimes it's responsive, sometimes it's not. Also somtimes when I'm scrolling, it will just stop randomly. Annyone else having issues using their Torch trackpad scrolling vertically? Any tips to make it better?
Is my phone screwed? I didn't drop it or get it wet or anything like that, it just stopped working. I tried battery resets, I also tried removing battery and pressing the button 5 times as I heard this may fix it. None of that works. Is there any fix for the trackpad button not working or should I just buy a iphone, i'm getting tired of blackberry issues.
My Torch 9800 has lost the ability to zoom, either by the trackpad or using the touchscreen. It is also running very slow and freezes sometimes.I am running the most up to date software.
Trying to fix my trackpad issue for bb torch 9800..just had it since a month and trackpad not working at all.can anyone help please? do you think it has a link with my bundle which is now still 6.0 - 2475 one.
The trackpad on my 9800 works fine when the slider is closed but stops working when the slider is open to reveal the keyboard. With the slider open or closed, the touch screen still works and the buttons and keys still operate properly.
I have done a complete device security wipe and re-install from scratch. The problem persists. I have OS 6.0 bundle 2949 (v6.0.0.668, Platform 6.6.0.236)
Whether it is a software or hardware problem, where is the diagnostic code or message to tell me?
I have had my Torch for 2 years so it is long out of warranty. I have had 4 RIM devices since 2004 and I used to be a big RIM fan but my allegiance is waning fast.
What were you guys doing in Waterloo whilst Samsung and Apple were creating prodcuts that functioned properly and support services that worked?
I have had my BB for about a month now and it was working fine. The trackpad is very responsive and when the unit is closed the track pad works great but about a week ago the trackpad stopped working when the keyboard slider was open, after a few swipes it would come back to life however now the problem is worsened to the point where the trackpad is unresponsive when the kb is opened but as soon as I slide the kb back the track pad comes to life, this is the second unit that I have had problems with in 30 days. I have tried all the standard stuff like pulling the battery for a few hrs and such.
I had a JVM 545 error come up last week. I finally fixed it after reinstalling the OS a couple times but now I've noticed the 'clicking' function of the trackpad is not working. When I press it down nothing happens. I can still scroll no problem but pressing it down does nothing.I've reinstalled the OS a couple times again and the problem still persists. Any ideas on how to fix it? I was working fine prior to the JVM error...
I bought my TORCH 9810 3 months ago, it worked well, but lately I've been experiencing problems with it, the screen doesn touch, when it works, it works very slow, I can tap six times and it won't work, what is the problem and how can I fix this! Everything works very fine, except for the screen, why?!
I love the camera on my phone, and constantly use the focus function with the trackpad. It suddenly stopped working - and I cant figure out why. Went through all the options, did a reboot, removed the battery etc - same result. The trackpad works on the bottom menu items, but it used to be that I could use it to focus in and out (up and down).
I have a problem after updating to v. 7.1.0.342.After the update everything was fine. Now about a week later the auto rotate does not work any longer.I have removed the battery for a restart but i am still having the same problem .When i pay a game like Angry Pigs (That rotate the screen) it stays that way untill I slide open the phone.
Phone fell into snow last week (when I did). Got the red dot indicating liquid damage. All seems to be working except the touch screen. I can no longer do anything with it.
Since last night, my Blackberry Protect app is "unable to login to your BlackBerry ID account", I did the usual, went to my BB account and reset a new password, didn't work, did twice, still hasn't worked. I jave a BB Torch 9810,
Recently the touch screen keyboard if my blackberry torch has stopped working when I close the my phone (slide close) and also the rotation that Blackberry torch does when you change the position of it isn't also work, I thought it was software problem but it's not.
I have updated my device (Torch 9810) a few months ago and from that moment on the touch screen is not operating properly. Sometimes it works but most of the times it does not. Also the track pad does not always work properly after the upgrade. Yesterday nothing worked and I had to soft reset the device before considering throwing it to the swimming poolThe unfortunate thing is that I do not remember what type of upgrade I made but it took 2-3 hours to complete.Last but not least after this upgrade my battery dies in less than half a day. I bought a new one and the same thing happens.
My 9810 is acting up. None of the keys are working, even the 5 below the screen. Sometimes the track pad works but not when it is pressed, and when the back botton works it puts me into sreach mode and looks for the letter "H" only. The touch screen is fine. This was before upgrading to OS7.1. I have done multiple hard resets and it does nothing at all. This has been going on for three days now. It hasn't be dropped or anything.
Last night I upgraded to OS 7.1 now my back ground does not rotate properly with how the phone is being held it does rotate, When you hold it upright it thinks its on it's side and vise versa.
My screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
opying contacts from a Bold 9810 to another 9810.Using the BB Desktop Software I did a full backup of the device (which contained 400+ contacts), then did a full restore on a new 9810, but only 200 contacts were copied over.Next I tried to do a selective restore, but although the 400+ contacts were in the file, it was grayed out and could not be selected. How can I get all the contacts into the new 9810. (Side note: I was able to restore the 400+ contacts to a BB Bold).
for the trackpad, 2 functions: cursor & as press button. right now the cursor function is not working, no reaction at all. but the press function is still here. can i certify the trackpad is dead already? Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
So i got my blackberry back at the End of july, and ever since blackberry went down in September i believe my track pad has not been functioning correctly. 3 weeks ago my track pad decided to stop working all together and i havn't gotten it to work since.
i've tried to type my password to get into my phone but i had to use the enter button to get onto it. then when i tried to scroll along it wasn't working. it also won't let me click on anything by pressing on the trackpad
