BB Torch :: 9800 - Trackpad Not Working When Keyboard Opened
Feb 27, 2011
I have had my BB for about a month now and it was working fine. The trackpad is very responsive and when the unit is closed the track pad works great but about a week ago the trackpad stopped working when the keyboard slider was open, after a few swipes it would come back to life however now the problem is worsened to the point where the trackpad is unresponsive when the kb is opened but as soon as I slide the kb back the track pad comes to life, this is the second unit that I have had problems with in 30 days. I have tried all the standard stuff like pulling the battery for a few hrs and such.
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Feb 16, 2012
All of a sudden my trackpad on my 9800 just stopped working and I don't know why iv tried to change the sensitivity but nothing happened.
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Feb 28, 2012
Trying to fix my trackpad issue for bb torch 9800..just had it since a month and trackpad not working at all.can anyone help please? do you think it has a link with my bundle which is now still 6.0 - 2475 one.
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Dec 1, 2011
Recently my 9800 torch keyboard has stopped working it hasnt been exposed to water or anything. The touch screen is fine no problems at all i presumed that it had broken and that was that...then one morning my screen flashed black l(like it had been locked) and the keyboard started working then after 5 mins it stopped. This has happened for the past 3 mornings now so i thought it could poss be a software issue. I have rebooted my phone (bat pull) done a full wipe of everything and still no joy
My device version is v6.0.0.246 bundle 695 it says it is the latest software
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Apr 23, 2011
I got a new BB Torch 9800 a few days ago and the physical keyboard won;t work (and has never worked) when I slide it out. Does anyone know if there is a setting somewhere I need to activate, or is this likely to be a device fault? (By the way, I downloaded the latest software update and rebooted and took out the battery etc...) Everything else seems to work fine.
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Mar 20, 2012
I have a huge problem with my blackberry torch 9800 : My keyboard just randomly stop working! it had no choc, the central touch still moving but I cannot select anything! except this one, no other touch is working...what can I do?
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Aug 16, 2010
I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Mar 8, 2011
As if they are not connected, i can move the trackpad left to right and up to the volume icon, but can't click, and the keyboard and side keys do nothing I pulled the battery, that didn't work, the bb site says to delete data, well tried to and 3/4 thru desktop software says the phone is disconnected, so i can't delete all the data i clicked restore, still no keys work and no water, the liquid detector is white?
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Jun 21, 2012
i have a curve 9360 running os 7.1 having problems with both my track pad and some of my keyboard isnt working
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May 30, 2012
I have a Curve 8520, I've had it almost a year ago. Yesterday an APP ERROR 523 appeared on my screen and I found out that an application crashed. So I tried to upgrade my OS from 4 to 5. It was successful but I wasn't able to scroll down to press the OK button. After a couple of hours trying to scroll down, I pressed the OK button. But my trackpad and keyboard is not functioning well because when I pressed the home button my BB is not showing the home screen, instead it shows me my phonebook.
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May 21, 2010
why is there a trackpad if its a touchscreen?
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May 19, 2012
why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version.
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Mar 24, 2012
My trackpad on a Torch 9800 is not responding what should l do
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Aug 21, 2010
Just got my torch last night! yayyy! I did read in one of the threads there is a way to bring the virtual keyboard down by swiping up and down (I think). But when I do that, I always open the manage connections option. Can someone explain how to get it to show wo opening the physical keyboard?
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Mar 22, 2012
My atrix works with the hd dock and saitek backlit usb keyboard fine. I also have a gigabyte bluetooth mouse thats works with the ocassional dropout. The problem is I just got a motorola bluetooth keyboard with trackpad and it doesn't work in webtop mode. The mouse portion of the keyboard works sometimes and then drops out, but I can't type anything. The caps lock light will not even come on. When I undock the phone the keyboard will work and then disconnects randomly. I was wondering if anyone else has experienced this problem. Hopefully this will be fixed with a software update.
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Nov 28, 2011
My torch is 3 months old. As of Sunday morning the track pad and touchscreen has become unresponsive. It also crashing every once in a while for no appearent reason. It has not been dropped or exposed to water. So far I've tried battery pulls and a restore through the desktop manager. Which has obviously not fixed anything.
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Oct 12, 2011
A month ago I bought a blackberry torch 9800. At that moment I was very happy with it, because my other blackberry (curve 8520) had to be repared. ut now my bb 9800 has a failure. At this moment the trackpad works on 1 part of te screen. So you have to activate the part of the screen by touchscreen. For example: you can scroll through the menu but not scroll to the sound profiles. Therefore you have to touch the icon on the screen. And sometimes the keyboard doesn't work either. The buttons: dial, menu, return and on/off aren't working either.I have tried many things. Hard boot, master boot and a complete new installation of the OS.
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Aug 19, 2010
If I dont hit the trackpad really quick it will bring up a menu in the middle of the screen that says things like "switch application" or "full menu" is there a way to disable that or not make it come up unless I hold the track pad down for an extra couple seconds?
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Oct 22, 2010
I'm having some issues with the Torch trackpad. It is EXTREMELY slow to scroll up or down in the browser. More slow up than down. Sometimes it's responsive, sometimes it's not. Also somtimes when I'm scrolling, it will just stop randomly. Annyone else having issues using their Torch trackpad scrolling vertically? Any tips to make it better?
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Dec 12, 2011
My BlackBerry Torch 9810's trackpad stopped working.
It has been an ongoing problem for about two weeks. Sometimes it works other times it doesnt.
I tried battery pulls and they never seemed to work instanteously although sometimes after the 3rd or 4th battery pull and 20 minutes of the phone being back 'on' it would work.
Now it's been about 3 hours since it last worked. I've installed the latest update for BB. I'm removing every program that is on it to try to get it to work.
I don't think it's a hardware problem because sometimes the trackpad works, and others it doesnt. If it was a hardware problem I dont think it would be on and off.
Note: the click function of the trackpad button works just fine. However I cant use it to go N, S, E, & W.
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Nov 14, 2011
Is my phone screwed? I didn't drop it or get it wet or anything like that, it just stopped working. I tried battery resets, I also tried removing battery and pressing the button 5 times as I heard this may fix it. None of that works. Is there any fix for the trackpad button not working or should I just buy a iphone, i'm getting tired of blackberry issues.
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Aug 22, 2010
My Torch 9800 has lost the ability to zoom, either by the trackpad or using the touchscreen. It is also running very slow and freezes sometimes.I am running the most up to date software.
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Jan 9, 2012
The letter 'i' appears without a dot each time I type it in email, messenger and text messaging. As a result, I cannot send emails as the recipient address is not recognised.
I have rebooted several times and restored to an earlier date when I didn't have this problem, but to no avail.
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Nov 11, 2011
it's essentially dead. The touch screen and everything else worksfine, but the phyisical keyboard won't work.
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Apr 29, 2012
I have a bb torch 9800 .my keyboard doesn't work anymore.that means I can't answer any call,I can't login or logout any application.I have alwas to take off my batterie to log out and when I swicth on my phone;it takes my even one day to unlock my pin(because the keyboard doesn't work).But my sceen works and the problem is I can't use the main keys on the middle(the mouse).
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Aug 9, 2012
The trackpad on my 9800 works fine when the slider is closed but stops working when the slider is open to reveal the keyboard. With the slider open or closed, the touch screen still works and the buttons and keys still operate properly.
I have done a complete device security wipe and re-install from scratch. The problem persists. I have OS 6.0 bundle 2949 (v6.0.0.668, Platform 6.6.0.236)
Whether it is a software or hardware problem, where is the diagnostic code or message to tell me?
I have had my Torch for 2 years so it is long out of warranty. I have had 4 RIM devices since 2004 and I used to be a big RIM fan but my allegiance is waning fast.
What were you guys doing in Waterloo whilst Samsung and Apple were creating prodcuts that functioned properly and support services that worked?
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Nov 30, 2012
When I slide up the blackberry torch the trackpad stops working. If I slide down it continues working normal, Is this a kind of bug in the software?
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Aug 5, 2010
I have been keeping recommending iPhone 4 to my girlfriend, who is going to get her Master degree from Columbia Univ and step into business world. And she said, "wow, it looks wonderful but too naive/childish for me".
And then I bought her the iPod Touch, just for casual use. (I would make Torch a great surprise since she always wants a Blackberry. Samsung sucks btw, we have had 3 Samsung phones and they are all crap - hardware-wise).
I love iPhone, but I could not live without a keyboard phone. Sorry Droid and iPhone fanboys, touchscreen just sucks for business users/ users mainly do texing and little cell-photo-taking.
If you are not a college boy, and you are a real businessman, I bet you would be as busy as me so 40% of your time is for emails/texting/notepad/calendar, 30% for phone calls, 20% or less for web browsing, and 10% for enjoying music when driving (or on subways while reading newspapers) and other multimedia functions.
And seriously, I only use my phone to take pictures of notes on whiteboard or product labels when I don't have a camera at hand. And if you really like taking photos, DSLR would do you good.
Do you really need a 800x600 display for texting?phone calls?. And how much do you rely on web browsing by cell phone? It's just for checking some information when you are outside.
Let's see what Torch does best from all kinds of reviews: Gizmo, Engadget, BGR, Crackberry....
1). Top notch keyboard - good for 40% of time texting/emails/notepad/calendar
2). Great call quality - good for another 30% of time, and no drop calls/death grips
3). WebKit Browser - enough for 20% of time web browsing - after all we all own laptops (you don't have one?)
4). Improved media experience - I am ok with just listening to music. I seldom watch videos on handheld devices - only nerds do it often.
Hence, the bottom line: is there any other good keyboard phone out there? (with a touch screen and not as ugly/huge as Droid)?
=) CPU is fine, Screen resolution is fine (I am really ok with texting and managing my business life with Bold's screen resolution).
After all, do you really spend 80% of your time on cell phone while you have friends and can do all the things on a computer?
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Sep 1, 2010
I was using the full on screen keyboard and actually getting use to it, lot's of mistakes made but I was still going with the flow. I read a post yesterday that suggested switching to the Reduced Keyboard.
It made all the difference, I type a million times faster!!!! No need for the slider keyboard.I recommend to everyone out there, at least give it a shot and see the difference if you aren't already doing it.
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Dec 28, 2011
my torch doesn't show it's virtual keyboard. i've already tried rebooting it but no use.
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