BB Torch :: 9800 Trackpad + Button Failure?
Oct 12, 2011
A month ago I bought a blackberry torch 9800. At that moment I was very happy with it, because my other blackberry (curve 8520) had to be repared. ut now my bb 9800 has a failure. At this moment the trackpad works on 1 part of te screen. So you have to activate the part of the screen by touchscreen. For example: you can scroll through the menu but not scroll to the sound profiles. Therefore you have to touch the icon on the screen. And sometimes the keyboard doesn't work either. The buttons: dial, menu, return and on/off aren't working either.I have tried many things. Hard boot, master boot and a complete new installation of the OS.
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May 21, 2010
why is there a trackpad if its a touchscreen?
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May 19, 2012
why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version.
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Feb 16, 2012
All of a sudden my trackpad on my 9800 just stopped working and I don't know why iv tried to change the sensitivity but nothing happened.
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Feb 28, 2012
Trying to fix my trackpad issue for bb torch 9800..just had it since a month and trackpad not working at all.can anyone help please? do you think it has a link with my bundle which is now still 6.0 - 2475 one.
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Mar 24, 2012
My trackpad on a Torch 9800 is not responding what should l do
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Nov 28, 2011
My torch is 3 months old. As of Sunday morning the track pad and touchscreen has become unresponsive. It also crashing every once in a while for no appearent reason. It has not been dropped or exposed to water. So far I've tried battery pulls and a restore through the desktop manager. Which has obviously not fixed anything.
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Nov 14, 2011
Is my phone screwed? I didn't drop it or get it wet or anything like that, it just stopped working. I tried battery resets, I also tried removing battery and pressing the button 5 times as I heard this may fix it. None of that works. Is there any fix for the trackpad button not working or should I just buy a iphone, i'm getting tired of blackberry issues.
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Feb 27, 2011
I have had my BB for about a month now and it was working fine. The trackpad is very responsive and when the unit is closed the track pad works great but about a week ago the trackpad stopped working when the keyboard slider was open, after a few swipes it would come back to life however now the problem is worsened to the point where the trackpad is unresponsive when the kb is opened but as soon as I slide the kb back the track pad comes to life, this is the second unit that I have had problems with in 30 days. I have tried all the standard stuff like pulling the battery for a few hrs and such.
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Aug 19, 2010
If I dont hit the trackpad really quick it will bring up a menu in the middle of the screen that says things like "switch application" or "full menu" is there a way to disable that or not make it come up unless I hold the track pad down for an extra couple seconds?
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Jun 13, 2012
The main buttons under the touch screen and on left and right of track pad dont work how do I fix this with out sending it in or buying a complete new phone?
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Nov 10, 2011
I had a JVM 545 error come up last week. I finally fixed it after reinstalling the OS a couple times but now I've noticed the 'clicking' function of the trackpad is not working. When I press it down nothing happens. I can still scroll no problem but pressing it down does nothing.I've reinstalled the OS a couple times again and the problem still persists. Any ideas on how to fix it? I was working fine prior to the JVM error...
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Oct 27, 2011
I bought a Blackberry Torch 9800 in March this year and am vary disappointed that the button strip has come off.This seems to be a common problem, having read some forum posts eg: I purchased a torch through Letstalk.com and was please to find the torch fit in the same holster I used for my curve. Unfortunately after 2 days I noticed the button panel peeled off. I tried sticking it back, but it kept coming off. I returned the phone through letstalk.com and got a new one. This time I did not use my holster at all. Now, after 2 weeks, the button panel on the new phone is coming off. This is definitely a design flaw, the edges of the panel are visably higher then the rest of the phone and easily catch when handled.
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Oct 11, 2011
The go back key and the red hanging up (both on the right of the trackpad) one don't work when the phone is slid shut. When i try click the go back it doesn't work, or when i'm on calling someone and want to hang up it doesn't work.
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Aug 13, 2010
I read in other forums for different devices that the volume button also advances songs. On my Torch this happens and it seems far too sensitive. Anytime I up the volume or lower I have to wait to see if it works as intended or advances the songs. Anyone seeing this also? Am I doing something wrong?
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Jun 12, 2012
I have a Torch and the home and back button aren't working. They work sometimes but have fully given up working and have to take the battery out. I have restored it and no luck so is there any shortcuts to go back.
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Aug 15, 2010
When I try to increase the volume of the music by pressing the volume button it changes my song selection. When I insert the BB Torch into my belt holder and then try to increase the music volume it actually works. I tried calling customer support at AT&T and was told that I need to take my phone to the nearest AT&T store and have the BB software upgraded. Is there a fix for this issue? I am becoming frustrated with my purchase to the newest,"best" blackberry that RIM has ever sold. My opinion is that the device has fallen short of everyone's expectations and the lack of technical support leaves me feeling that RIM does not feel that they need to be held accountable for taking people's money for a product that fails to perform as they advertised. The product that I purchased fails to do all the things that I was believed it would do when I purchased it.
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Apr 29, 2012
I can't take any pictures with my bb torch 9800. Everything about the camera is ok; the problem is when I try to press on the button for taking a picture: nothing happens; it's like I don't press even if the flash goes on. In short; my bb torch refuses to take pictures.
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Aug 13, 2010
Is there a way by touching something on the screen?
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Aug 13, 2010
I just found that it's not just OS6.It's better on BOLD because pressing "end" button while in Standby mode will just wake the device.Is there Standby mode in OS6? on Torch? When you are composing email/txt msg, once you touch the "send" icon on touchscreen the msg will just be sent immediately. I hate this because I might hit it randomly. Is there any way to add a confirmation window there?
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Oct 11, 2011
I have a Torch 9800 and the volume buttons on the right side of my phone don't seem to be working with any music program (Pandora, Slacker Radio, etc.) other than the normal Music program that comes with the phone. Is there something I need to do to configure the buttons for third-party music programs? It used to work just fine with these programs but no more!
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Apr 6, 2012
I was trying to sync the unit with my PC the other day to back -up my contacts and SMS messages when it prompted me to enter a password. I initially keyed-in the password that I inputted to the device when I got surprised that it prompted an error message (I remember my password really well and normally do not have problems with this.). Thinking that since I am syncing my phone device to my PC, it might be prompting for my PC password (as opposed to my phone password), so I also tried my PC password, again an "Incorrect Password" message. Thinking it might be some default password, I also tried 1234 and 12345 and still both failed! Now, I am down to my last try (4/5 tries already), or else "All information will be erased".Is the password being prompted my ORIGINAL phone password? Does syncing the phone with the PC "change" the password of my device to that of my PC? Also, since my password includes numerals, I am now suspecting that I may not have pressed the Alt Key hard enough to properly register the numerals? Although in the past, I didn't really encounter a similar problem keying-in my password that's why all this is a surprise for me.I am tempted to use the touch screen qwerty for my last try to ensure that I am typing in the right password, inclusive of the numerals. I just need a reassurance that the phone password is the same, and that syncing the devise did not change it.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Jan 8, 2012
so my trackpad stopped working while is programs... i.e. BBM, or a text it wont move, but will move on the homescreen. O button not working either. Both came on suddenly, I've pulled the battery and sd card a number of times.
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Feb 1, 2010
I'm running .428 and my storm and I know there are lots of threads on the button issue. Mine all stopped working Friday after a dip in the ocean. Next day the bottom 4 started working again but the power/lock still does not work. It clicks but nothing else. And the keyboard is so soft. Oh and about 5 auto shut offs. I have to battery pull just to start it again.
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Jun 23, 2012
i did a bit of research before getting a motoactv to serve as my primary training data tool. i read dc rainmaker's report, watched his Internet video of the thing in the shower, and read all the stories of people having water caused failures and motorola invalidating the warranties. i loved the looks and the features, and i wrote off the water complaints as the voice of a loud internet minority, most of whom probably didn't do something right. i was worried about the warranty not being honored, so i made my purchase at rei, who essentially grant lifetime return of anything that they sell.all my workouts are sweaty. encouraged by dc rainmaker's video, which he said was conducted on motorola's terms, i wore the motoactv into the shower after a run. the headset grommet and usb port cover were firmly in place. there were no signs of trouble during the shower (as there weren't in the video), but about 40 minutes later, i caught a glimpse of some small white text on a black screen, then the watch went dark. i powered it back on, which went normally, but once fully booted up, the up volume was constantly activated, with the overlay message showing the speaker icon and the horizontal volume bar showing full volume.
i could sometimes get the indicated volume to go down with the down volume button, only to see the volume quickly ramp all the way back up. i played with this for a while, then powered the thing down to save the battery, as the up volume input was keeping the screen on. suspecting water damage, i checked the usb port and it was dry. a day later, all was back to normal. that was a month ago. i accidently wore it into the shower for all of 10 seconds yesterday, only long enough for it to take a few splashes, and not even long enough to wet the entire case. the phantom volume ramp returned within 10 minutes, but i was able to eventually make it go away by actuating the up volume and music buttons. again, the usb port looked dry. this morning the watch was dead dead dead, with only a brief bootloader message when i tried turning it on. hooking it up to the usb on the computer was enough to get the juice flowing again and start to fill the battery. i was able to power up after about 15 minutes. the phantom volume has returned and won't go away.
i will be exchaning the unit for another at rei today. given the backup of rei's return policy, i will be sticking with the motoactv as my training data device for now. i'm writing all of this to inform people about what they might expect, and to encourage motorola to get their act together on making these things work for their intended purpose. from now on, i'll be cleaning sweat off with a moist paper towel. if it rains, the motoactv will be coming out with me like it or not, and i'll just make another trip to rei if the thing conks out. if rei sees a pattern, i'm sure they will do a better job of encouraging motorola to make the necessary changes than i could.
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May 9, 2011
I was using my wireless headset for several months without any issues. I was wearing them today at the gym, made a phone call on them after the gym, and was listening to Howard Stern at work when the batteries started dying. No problems - was using them continuously for over 3.5 hours. I plugged them in, charged them for 4 hours, and now they won't turn back on. When I plug them in, the charging light comes on, then the blue "charge complete" light comes on after a couple of minutes, but when I try to turn them on, I get nothing. I purchased these because they were advertised as "sweat proof", but I'm beginning to think not. So my question is this, Motorola, am I doing something wrong, or, as I've found mentioned in several places in these forums, is there a design issue with your product?
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Mar 6, 2010
I did an OS update from my computer and when that didn't work pushed a complete wipe and reinstall with JL_Cmder. That sorted out the WSOD issues however the trackpad will now only work as a push button and not to scroll. I sent it off to be looked at by my carrier and they said water damage but I'm 100% certain it's not having looked at the parts myself as well as having been ridiculously careful with it: basically just think they are trying to avoid a replace on warranty!
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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