BB Torch 9800 Smartphone :: Keys Not Working Properly On The Touchscreen Keyboard
Aug 16, 2010
I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 5, 2010
I have been keeping recommending iPhone 4 to my girlfriend, who is going to get her Master degree from Columbia Univ and step into business world. And she said, "wow, it looks wonderful but too naive/childish for me".
And then I bought her the iPod Touch, just for casual use. (I would make Torch a great surprise since she always wants a Blackberry. Samsung sucks btw, we have had 3 Samsung phones and they are all crap - hardware-wise).
I love iPhone, but I could not live without a keyboard phone. Sorry Droid and iPhone fanboys, touchscreen just sucks for business users/ users mainly do texing and little cell-photo-taking.
If you are not a college boy, and you are a real businessman, I bet you would be as busy as me so 40% of your time is for emails/texting/notepad/calendar, 30% for phone calls, 20% or less for web browsing, and 10% for enjoying music when driving (or on subways while reading newspapers) and other multimedia functions.
And seriously, I only use my phone to take pictures of notes on whiteboard or product labels when I don't have a camera at hand. And if you really like taking photos, DSLR would do you good.
Do you really need a 800x600 display for texting?phone calls?. And how much do you rely on web browsing by cell phone? It's just for checking some information when you are outside.
Let's see what Torch does best from all kinds of reviews: Gizmo, Engadget, BGR, Crackberry....
1). Top notch keyboard - good for 40% of time texting/emails/notepad/calendar
2). Great call quality - good for another 30% of time, and no drop calls/death grips
3). WebKit Browser - enough for 20% of time web browsing - after all we all own laptops (you don't have one?)
4). Improved media experience - I am ok with just listening to music. I seldom watch videos on handheld devices - only nerds do it often.
Hence, the bottom line: is there any other good keyboard phone out there? (with a touch screen and not as ugly/huge as Droid)?
=) CPU is fine, Screen resolution is fine (I am really ok with texting and managing my business life with Bold's screen resolution).
After all, do you really spend 80% of your time on cell phone while you have friends and can do all the things on a computer?
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Sep 7, 2010
I started having problems with my BBM yesterday. My online browser is working fine, but when I try to send a message thru BBM I get the little red clock icon that shows. I've tried the battery pull and that still does not resolve the issue. Any suggestions?
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Aug 28, 2010
I was running a few tests to see check speed of my browser on my home network over ATT. When I disable the Mobile Network and enable wifi to my home network, I get an error in my browser "You are not currently in an area that can handle data communication".
I connected successfully to my home network as shown by status on top of home screen. Is there another setting I need to select to 'force" use of my home network? I used to have this in my BOLD settings under browser options, but from what I read the connection switch is supposed to happen automatically on the Torch browser.
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Aug 14, 2010
My convenience key was working fine but then it stopped opening any application...Anyone else have this happen. I changed it in the setup and in the options screens but nothing.
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Aug 16, 2010
I'm on my second Torch in 3 days. My touch screen stops working. my second phone is now having the same issue after 8hrs of having it. I have tried removing my protective privacy screen and still no dice. Is anyone else having this issue. I love the phone, but am thinking of switching to the Bold or iPhone since I have not had a reliable phone yet.
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Sep 1, 2010
so I was using the torch and all of a sudden the pinch zoom function stopped working (in or out)I figured maybe I hit a series of keys to shut the setting off? I can zoom in/out via a double tap on the screen, or by using the mouse
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Sep 27, 2012
this morning I discovered that every single physical key has stopped working. I've tried restarting via battery pull. How do I fix this?
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Sep 25, 2011
I have had my BB Torch 9800 for about 6 months now and I really like it. It seemed to be working fine and all of a sudden about a month ago the keys would stop working. I have taken the battery out for a reset and that works for a little while, but they stop working again. The phone has not water or physical damage to it so I have no idea why it has started doing this. I called AT&T several different times and all they could tell me was to troubleshoot the software. I have done that and did all of the necessary updates.
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Oct 12, 2012
My torch 9800 slider is not working properly. Whenever I go to unlike my phone the screen does not get displayed. Another thing is that my blackberry was girt so I don't have a bill so how do I get my warranty?
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Jan 23, 2011
I am having Torch 9800 and have recently upgraded my OS to Bundle 3049. Now when I am using my camera to click pictures , at times some of the pictures have vertical black lines evenly spaced through the pic , thats what i can see on the display.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Dec 1, 2011
Recently my 9800 torch keyboard has stopped working it hasnt been exposed to water or anything. The touch screen is fine no problems at all i presumed that it had broken and that was that...then one morning my screen flashed black l(like it had been locked) and the keyboard started working then after 5 mins it stopped. This has happened for the past 3 mornings now so i thought it could poss be a software issue. I have rebooted my phone (bat pull) done a full wipe of everything and still no joy
My device version is v6.0.0.246 bundle 695 it says it is the latest software
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Apr 23, 2011
I got a new BB Torch 9800 a few days ago and the physical keyboard won;t work (and has never worked) when I slide it out. Does anyone know if there is a setting somewhere I need to activate, or is this likely to be a device fault? (By the way, I downloaded the latest software update and rebooted and took out the battery etc...) Everything else seems to work fine.
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Feb 27, 2011
I have had my BB for about a month now and it was working fine. The trackpad is very responsive and when the unit is closed the track pad works great but about a week ago the trackpad stopped working when the keyboard slider was open, after a few swipes it would come back to life however now the problem is worsened to the point where the trackpad is unresponsive when the kb is opened but as soon as I slide the kb back the track pad comes to life, this is the second unit that I have had problems with in 30 days. I have tried all the standard stuff like pulling the battery for a few hrs and such.
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Mar 20, 2012
I have a huge problem with my blackberry torch 9800 : My keyboard just randomly stop working! it had no choc, the central touch still moving but I cannot select anything! except this one, no other touch is working...what can I do?
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Dec 26, 2015
I have a problem with my Touch screen ... When i scroll quickly from top to bottom my screen swipe to left on the application list and vice versa.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Apr 26, 2010
As you already know, the ring volume on the Torch 9800 is extremely low. So I tried to email custom mp3 ringtones to my phone to use instead. In attempting to do so, I received a message saying "More request cannot be completed. Service book information not found." I also received this message when trying to email a photo to my blackberry. This never use to happen in past blackberries I have owned.
How do I fix this "service book information not found" issue ?
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Aug 25, 2010
I have bought a Torch, but cannot get it to set up in the Organizer configuration to sync with my Calendar in MS Office XP- Outlook. My computer runs Windows XP. The contacts and memo will configure (although) they are posting to an archive folder and when I try to change that I get Error 0x80043bea), but the Calendar and Tasks will go through the set-up process, but when you finish it, the checkmark on those 2 Outlook folder disappears before you can even select the advance settings.I have re-set the configuration on the Desktop software a couple of times, to no avail, and uninstalled the Desktop 6.0 software and reinstalled it. None of these measures have changed the problem.Any suggestions?
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May 10, 2011
not sure if there is a way of 'cleaning' the key pad on my 9900??When texting it is increasingly becoming a pain, especially the c and b buttons...they just don't seem to work everytime?
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Aug 16, 2010
Q) How can you power the phone down?
When the phone is off, it seems that a simple tap of the Red power button turns the phone on again. This seems like a design flaw. All other non BB devices that I know off require you to hold the power button for a couple of seconds to turn it back on.This prevents the phone from accidently being turned on.
Let me explain a use case. When you are flying you have to turn your phones off.So the normal procedure is to hold the red hang up key and the phone will power down. This is as expected.Assume you then put the BlackBerry device in the seat pocket in front of you.Midway through the flight you hit your knee against the seat pocket.The red power button it tapped during this process.The phone now powers on.You are about to land and your phone rings.The flight attendant and the passengers all give you unpleasant looks through no real fault of your own.This type of issue has occurred a few times.
I realize you can go in and manually turn off phone connections but this is an extra step.Turning the phone off should take care of this and there should stay off until the user wants to turn it on.
I see this behaviour on my 8310 and 8900 and 9800.I hope there is something simple I'm missing??
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Aug 26, 2010
On my blackberry torch home screen, there is status icon on top which consists of a red circle with a white "w" in the middle of it. Just to the right is the number "1". Does anyone know what this means?
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Aug 18, 2010
I just bought a Blackberry Torch. I found that I cannot read Chinese character on torch, let alone input Chinese. It just display some black bulks instead of Chinese.
Somebody told me I have to wait for new OS versions which might includes languages like Chinese.
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Sep 5, 2010
I feel that The Torch would be the best thing for Verizon! We are not iPhone people over here. We need a newer OS and the option of having our quarty keyboards that slides from a touch screen. It will blow the Storm out of the water and it will not have iPhony competition or even Android for that matter! Plus the Torch gives us a nice size for travel not like the Droid phones.
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Apr 26, 2010
On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World."After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."
Is there a fix for this? This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.
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Jul 17, 2010
I have Nokia 6303 Classic and it was working fine but suddenly today phone is behaving weird, now when i press 1 the phone types it 12,when i press call attend button phone opens the camera.When i press option key phone opens new sms window, and almost all the keypad keys are behaving the same odd way.So I can't do anything on my phone,I have already reset phone to factory setting and also updated to latest software version but problem is still there.
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Aug 16, 2010
Since I got my Torch, I have had problems with Appworld:
1. The app itself cannot be download for OS6. It states "Sorry, your device does not meet the system requirements that are needed to support Blackberry App World."When will this be available?
2. Downloading apps via the web page results in an email that gets sent that redirects me to the page to get the email sent to me again... so, I can't download the app this way, either.
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Aug 18, 2010
I just bought a Blackberry Torch but have been unable to set up my corporate email using Enterprise Activation. I have the password from my IT group and have also reset the device. I keep getting an error that the Blackberry is unable to connect the server.
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Aug 18, 2010
I just got torch today, activated and it don't connect to home wifi.It shows my ssid and says connected but when I try to browse says not connected.I can connect to data plan and surf, but I wanna connect to my home wifi.Tech support said try another wifi connection.So I went to AT&T store and sales guy connected to their internet wifi.I also went to mcd s and connect to wifi hot spots.But won't connect at home.I tried everything, And I had two boles 9000 before I tested last few days and same thing?Is it something to do with wifi router?I had security on and I changed settings in router and made my wifi home conn OPEN BUT STILL won't connect!
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