BB Torch 9800 Smartphone :: Convenience Key Stopped Working

Aug 14, 2010

My convenience key was working fine but then it stopped opening any application...Anyone else have this happen. I changed it in the setup and in the options screens but nothing.

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BB Torch 9800 Smartphone :: Pinch Zoom Stopped Working All Of Sudden

Sep 1, 2010

so I was using the torch and all of a sudden the pinch zoom function stopped working (in or out)I figured maybe I hit a series of keys to shut the setting off? I can zoom in/out via a double tap on the screen, or by using the mouse

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BB Torch 9800 Smartphone :: BBM Not Working / Tried Battery Pull

Sep 7, 2010

I started having problems with my BBM yesterday. My online browser is working fine, but when I try to send a message thru BBM I get the little red clock icon that shows. I've tried the battery pull and that still does not resolve the issue. Any suggestions?

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BB Torch 9800 Smartphone :: Browser Over WiFi Not Working

Aug 28, 2010

I was running a few tests to see check speed of my browser on my home network over ATT. When I disable the Mobile Network and enable wifi to my home network, I get an error in my browser "You are not currently in an area that can handle data communication".

I connected successfully to my home network as shown by status on top of home screen. Is there another setting I need to select to 'force" use of my home network? I used to have this in my BOLD settings under browser options, but from what I read the connection switch is supposed to happen automatically on the Torch browser.

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BB Torch 9800 Smartphone :: Keys Not Working Properly On The Touchscreen Keyboard

Aug 16, 2010

I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.

I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.

If I do a battery pull things work well for a bit and then it starts acting up again.

I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.

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BB Torch 9800 Smartphone :: Torch 9800 Security Lock - Slide Keyboard Each Time?

Aug 25, 2010

As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.

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BB Bold :: Left Side Convenience Key Stopped Working

Oct 17, 2011

Just noticed my left side convenience key has stopped working, i have ensured it is still assingned to a shortcut (calculator) i have also taken the phone cover off and checked the button is working normally

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BB Torch 9800 :: Convenience Key Won't Work For Camera Function Properly

Aug 15, 2010

Welp got the torch and love it, was using a captivate and an aria for about 3 weeks, neat toys but sucked as phones so back to bb I went.My convience key will let me program it for any other function other than the camera, it will work the first time after resetting it to the camera option, but won't work the shutter. After closing it out and pressing the button again from the home screen or any other I get nothing?

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BB Torch 9800 Smartphone :: Tourch 9800 App World Error

Aug 20, 2010

When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.

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BB Torch :: 9800 Keyboard Has Stopped Working?

Dec 1, 2011

Recently my 9800 torch keyboard has stopped working it hasnt been exposed to water or anything. The touch screen is fine no problems at all i presumed that it had broken and that was that...then one morning my screen flashed black l(like it had been locked) and the keyboard started working then after 5 mins it stopped. This has happened for the past 3 mornings now so i thought it could poss be a software issue. I have rebooted my phone (bat pull) done a full wipe of everything and still no joy

My device version is v6.0.0.246 bundle 695 it says it is the latest software

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BB Torch :: All Physical Keys On 9800 Have Stopped Working?

Sep 27, 2012

this morning I discovered that every single physical key has stopped working. I've tried restarting via battery pull. How do I fix this?

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BB Torch :: 9800 Keys Stopped Working Suddenly

Sep 25, 2011

I have had my BB Torch 9800 for about 6 months now and I really like it. It seemed to be working fine and all of a sudden about a month ago the keys would stop working. I have taken the battery out for a reset and that works for a little while, but they stop working again. The phone has not water or physical damage to it so I have no idea why it has started doing this. I called AT&T several different times and all they could tell me was to troubleshoot the software. I have done that and did all of the necessary updates.

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BB Torch :: Convenience Key Is Not Working?

Feb 17, 2012

I recently got a BB Torch 9860 phone. However the convenience key is not working. No matter to what option I set it to, it doesn't work. The default Camera also doesn't work. I have enabled the keytones on my phone. I hear the keytone whenever I press the convenience key. But nothing happens. My phone's running BB OS 7.0 bundle 2395.

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BB Torch 9800 Smartphone :: Linking Torch To School Email (G-apps)

Aug 18, 2010

I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with '' as your mail serverSelect NextSelect Save

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BB Torch 9800 Smartphone :: Error Downloading Attachments On BB Torch

Apr 26, 2010

As you already know, the ring volume on the Torch 9800 is extremely low. So I tried to email custom mp3 ringtones to my phone to use instead. In attempting to do so, I received a message saying "More request cannot be completed. Service book information not found." I also received this message when trying to email a photo to my blackberry. This never use to happen in past blackberries I have owned.

How do I fix this "service book information not found" issue ?

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BB Torch 9800 Smartphone :: Torch Not Syncing With Outlook Calendar

Aug 25, 2010

I have bought a Torch, but cannot get it to set up in the Organizer configuration to sync with my Calendar in MS Office XP- Outlook. My computer runs Windows XP. The contacts and memo will configure (although) they are posting to an archive folder and when I try to change that I get Error 0x80043bea), but the Calendar and Tasks will go through the set-up process, but when you finish it, the checkmark on those 2 Outlook folder disappears before you can even select the advance settings.I have re-set the configuration on the Desktop software a couple of times, to no avail, and uninstalled the Desktop 6.0 software and reinstalled it. None of these measures have changed the problem.Any suggestions?

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BB Torch :: Camera Convenience Key Not Working - Icon Disappeared

Jul 15, 2011

My camera icon disappeared and the convenience key for the camera does not work anymore. The only way I can get the camera to come on is to go thru my media icon, click on pictures and then click on the camera. How do I get the camera icon back on the list at the home page and the convenience key to work again?

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BB Torch 9800 Smartphone :: How To Really Power Off?

Aug 16, 2010

Q) How can you power the phone down?

When the phone is off, it seems that a simple tap of the Red power button turns the phone on again. This seems like a design flaw. All other non BB devices that I know off require you to hold the power button for a couple of seconds to turn it back on.This prevents the phone from accidently being turned on.

Let me explain a use case. When you are flying you have to turn your phones off.So the normal procedure is to hold the red hang up key and the phone will power down. This is as expected.Assume you then put the BlackBerry device in the seat pocket in front of you.Midway through the flight you hit your knee against the seat pocket.The red power button it tapped during this process.The phone now powers on.You are about to land and your phone rings.The flight attendant and the passengers all give you unpleasant looks through no real fault of your own.This type of issue has occurred a few times.

I realize you can go in and manually turn off phone connections but this is an extra step.Turning the phone off should take care of this and there should stay off until the user wants to turn it on.
I see this behaviour on my 8310 and 8900 and 9800.I hope there is something simple I'm missing??

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BB Torch 9800 Smartphone :: Torch Status Icon

Aug 26, 2010

On my blackberry torch home screen, there is status icon on top which consists of a red circle with a white "w" in the middle of it. Just to the right is the number "1". Does anyone know what this means?

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BB Torch 9800 Smartphone :: How To Display Chinese On Torch?

Aug 18, 2010

I just bought a Blackberry Torch. I found that I cannot read Chinese character on torch, let alone input Chinese. It just display some black bulks instead of Chinese.

Somebody told me I have to wait for new OS versions which might includes languages like Chinese.

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BB Torch 9800 Smartphone :: RIM Please Bring The Torch To Verizon

Sep 5, 2010

I feel that The Torch would be the best thing for Verizon! We are not iPhone people over here. We need a newer OS and the option of having our quarty keyboards that slides from a touch screen. It will blow the Storm out of the water and it will not have iPhony competition or even Android for that matter! Plus the Torch gives us a nice size for travel not like the Droid phones.

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BB Torch 9800 Smartphone :: Screen Locking Up On BB Torch

Apr 26, 2010

On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World."After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."

Is there a fix for this? This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.

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BB Torch 9800 Smartphone :: Appworld Cannot Be Download For OS6?

Aug 16, 2010

Since I got my Torch, I have had problems with Appworld:

1. The app itself cannot be download for OS6. It states "Sorry, your device does not meet the system requirements that are needed to support Blackberry App World."When will this be available?

2. Downloading apps via the web page results in an email that gets sent that redirects me to the page to get the email sent to me again... so, I can't download the app this way, either.

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BB Torch 9800 Smartphone :: Enterprise Activation

Aug 18, 2010

I just bought a Blackberry Torch but have been unable to set up my corporate email using Enterprise Activation. I have the password from my IT group and have also reset the device. I keep getting an error that the Blackberry is unable to connect the server.

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BB Torch 9800 Smartphone :: Don't Connect To Home Wi-Fi

Aug 18, 2010

I just got torch today, activated and it don't connect to home wifi.It shows my ssid and says connected but when I try to browse says not connected.I can connect to data plan and surf, but I wanna connect to my home wifi.Tech support said try another wifi connection.So I went to AT&T store and sales guy connected to their internet wifi.I also went to mcd s and connect to wifi hot spots.But won't connect at home.I tried everything, And I had two boles 9000 before I tested last few days and same thing?Is it something to do with wifi router?I had security on and I changed settings in router and made my wifi home conn OPEN BUT STILL won't connect!

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BB Torch 9800 Smartphone :: How To Unlock Phone?

Aug 23, 2010

I recenlty was in NY and i bought a BlackBerry torch 9800, now i'm in spain and i want to unlock it in order to use with spain sim card, anyone can suggest a guide or a website to unlock my torch?By the way my BlackBerry torch was bought from at&t .

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BB Torch 9800 Smartphone :: Mail Icon Won't Go Away

Sep 1, 2010

I have my email going to my torch, and when a message comes in, a yellow envelope shows up. The problem is that the yellow envelope wont go away. I tried clicking the envelope, tried going into the mail folder, and I even deleted all the messages in the folder. Still there!

I powered off and on, nothing

took the battery out, nothing

took the cards out, nothing

any thoughts? my next try will be re-establishing my email accounts

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BB Torch 9800 Smartphone :: Media Services Are Not Available

Sep 13, 2010

I am unable to sync files between my Torch and Windows XP SP3. I have BBDesktop 6 installed, the phone is connected via USB directly to the laptop, and all of the Media Sync options say:"You need to turn on mass storage mode from the connected BlackBerry device to use this feature."

I see no such configuration option on the phone.Also, in Windows file manager, the SD and USB drives appear as removable drives E: and F:, but they are unaccessible: "Please insert disk in drive.."

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BB Torch 9800 Smartphone :: Where Is Enterprise Activation?

Aug 14, 2010

How do you get to the place in the phone where you do the Enterprise Activiation?

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BB Torch 9800 Smartphone :: Documents To Go On The Torch?

Aug 17, 2010

Is anyone using the pro version of Documents to Go on a Torch. If so, is there a version for the Torch (cant find one on their website and no way to contact DataViz) or does the version for another phone (Bold 9000, 9700) work on the Torch?

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BB Torch 9800 Smartphone :: New Torch Locking Up

Aug 12, 2010

I purchased my Blackberry Torch 7 hrs ago from a local ATT store and since I have activated it, it has locked up on me eight times. I have read some of the reviews where people have stated that this can be an issue. Is there a fix because I really like this BB but I need it to be dependable.

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