BB Torch :: Convenience Key Is Not Working?
Feb 17, 2012
I recently got a BB Torch 9860 phone. However the convenience key is not working. No matter to what option I set it to, it doesn't work. The default Camera also doesn't work. I have enabled the keytones on my phone. I hear the keytone whenever I press the convenience key. But nothing happens. My phone's running BB OS 7.0 bundle 2395.
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Aug 14, 2010
My convenience key was working fine but then it stopped opening any application...Anyone else have this happen. I changed it in the setup and in the options screens but nothing.
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Jul 15, 2011
My camera icon disappeared and the convenience key for the camera does not work anymore. The only way I can get the camera to come on is to go thru my media icon, click on pictures and then click on the camera. How do I get the camera icon back on the list at the home page and the convenience key to work again?
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Aug 13, 2010
so i set my right convenience key as a shortcut to the camera which used to work before but it stopped working. i brought it to t-mobile and they said i should upgrade my software to the latest one which i did but now it still won't work. the left convenience key is fine and works as a password lock shortchut. what should i do? should i get a manufacturer's warranty or is there anyone else having this problem?
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Nov 3, 2011
I set my convenience key to the clock setting, and it's been working fine until today. Now the clock keeps randomly popping up even when I don't click the side key. I plugged in my phone to my laptop earlier today--could that have affected it somehow? I've tried a hard reset, and I've messed around with the convenience key settings. Nothing has worked--I'm just locking my phone and setting it off to the side for now.
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Oct 17, 2011
Just noticed my left side convenience key has stopped working, i have ensured it is still assingned to a shortcut (calculator) i have also taken the phone cover off and checked the button is working normally
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Aug 15, 2010
Welp got the torch and love it, was using a captivate and an aria for about 3 weeks, neat toys but sucked as phones so back to bb I went.My convience key will let me program it for any other function other than the camera, it will work the first time after resetting it to the camera option, but won't work the shutter. After closing it out and pressing the button again from the home screen or any other I get nothing?
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Oct 1, 2012
When I lock my BB Curve 9300, I can't unlock it. All 3 convenience keys (right, left and mute) won't work. I have to take the battery out to get it to unlock
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May 31, 2010
So my wife and I just picked up two new 9700s in white and black from T-Mobile with their buy-1-get-1 offer We're both already blackberry users. I was upgrading from a Pearl 8120, and she had a Curve 8320.After letting them charge for a while I finally fired them up to start playing with them.My first goal is to set them up as similar to our old phones as possible.
I checked the OS'es that shipped with each one and my black 9700 had 5.0.0.330 and hers had 5.0.0.586. So, I went to upgrade mine.But, while playing with some of the settings before upgrading I noticed that I was able to set my left convenience key to lock the keyboard on my 9700 but not on hers.In fact, the white 9700 that shipped with 5.0.0.586 didn't even have the lock keyboard icon in any of the menu screens at all.
I upgraded my OS to 5.0.0.586 and then went to check the left convenience key nothing.Went into settings and where it was previously set to Lock Keyboard, was now set to "Nothing".Is there no Lock Keyboard feature in OS 5.0.0.586? or am I seriously missing something?
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Jul 2, 2010
My mute key has gone insane. Not only does it not always work when I push it, it often goes into spasms of randomly triggering without being pushed. This is a major problem, since in most applications it triggers a standby mode which can only be exited by... pushing the mute key.
Does anyone know a fix for this? Ideally, I'd like to make one of the convenience buttons a second Mute so I could use that to exit standby. That's not one of the native assignments; is there a program that could allow it? I'd also settle for killing the mute function entirely.
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May 13, 2012
My BB (9300/Curve3G) is running versions:Applications: 6.0.0.570Software Platform: 6.6.0.212(most up-to-date for my region), and i cannot change the default of the left convenience key.I have tried the update method, and te pull-the-battery-out method, to no avail.
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Jun 17, 2010
I'm a newbie at Crackberry, but reading and learning since i got my BB, but got my account today because i really need help. Since a few days i have some strange problems with my BB Curve 8900;
- E Key is broken
- Alt Key is only functioning when using it in single use (so not possible anymore to hold the ALT key and type the symbols at the same time).
- Right Convenience key is not starting the camera anymore. I don't think its broken, because when my BB is asleep, and when i start pushing the right convenience key the screen does light up.
I tried a battery pull, but it doesn't solved my problems. I don't have any warranty anymore. So anyone with solutions, does a upgrade of the OS maybe works?
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Apr 30, 2010
I used to use the left convenience key to lock the device, but after upgrading to 5.0, that function has disappeared. The only way I can lock my device now is by pressing the top lock button, which only locks the keyboard. Am I missing something?
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Apr 5, 2010
It may sound trivial to some but one of my favorite BB functions was lost during the recent update and I can't seem to find how to restore it. I used to have the keyboard lock function assigned to the left side convenience key. This was really essential for me to have and now it is not available for me to assign when I try to assign something for the left side convenience key. I know the Tour has the option on the top of the phone to lock it but even when this is pushed, it will still unlock in my bag. How can I restore this option?
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Jun 22, 2010
I had the curve 8330 before this phone and i could set the phone lock to both right and left side convenience keys. there is no option on the tour. is there any way i can lock the phone from the convenience keys? thanks.
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Mar 4, 2010
On my old Blackberry Curve 8320 I had it set to SMS text and I could just send one out, but I forgot now I have it on Compose but all it wants to do is make calls instead of making a text message. Any suggestions?
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May 27, 2010
Just updated my BB desk top manager with the update version 5.0..1. Now I am not able to use the left side convenience key button to lock the keyboard. Just curious to see if anyone else has had the problem and if so, how did you fix it.
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Oct 19, 2011
i bought a new torch 9860 with OS7. when i try to open any flash video from facebook, it doesn;t open and says my phone doesnot support this. on adobe site, there is no flash player available for blackberry os7.
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May 16, 2012
My touch screen stopped working only when the Torch is slid open. The track pad still works and can use the menu to navigate but what a pain. This started three days ago. Phone is 17 months old. Is this a setting?
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Jul 19, 2011
I think my title says it all, I've tried battery pulls and nothing helped. Is this just a hardware problem? Do I just need to return is or is there anything else I could try?
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Apr 22, 2012
I have been using my blackberry torch for a couple of months now and suddenly today I have stopped getting emails and I keep getting a message saying blackberry user authentication required. When I enter my password I get message unable to log in. I have verified my password on the lap top, taken out the battery and the sim and reset and still same message. Internet working ok.
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Aug 22, 2011
I use OS 6.0.0 but my BBM 6.0.0.129 is not working on it. I've tried battery pull, deleted and reinstalled it but still not working.
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Jun 1, 2011
My red LED message light is not working at all. How doi turn it on? Please be specific about where the icon or other path can be found
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Oct 26, 2011
I have a Torch 6.0 Bundle 695 (v6.0.0.246 Platform 6.4.0.105). I've noticed for the past 2 months whenever I'm connected to 3G and wifi things are working well, bbms, ineternet, etc. When I leave the wifi area and am just on 3G nothing works. Internet gives me an error message about unable to connect and bbms will not send. The only fix I've found to this was to turn the 3G off and then back on and problem solved. This is happening all the time almost like 3G is not kicking in after I leave a wifi area. I've called my provider and they said pull the battery and if that doesn't work it's the phone . However, everyone in my department has the same model of torch and we're all having this issue at work and home switching between wifi and 3G without issue. It used to work fine.
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Jan 10, 2012
i can't seem to use 3G on my 9860.. it has bands 1, 4, 8.
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Apr 27, 2011
I just arrived in Germany for a vacation. When I arrived in my room, I connected my Torch to the wifi and was able to use all my data functions. At this time, I had turned off the mobile network, and was strictly using wifi.
This afternoon I picked up a German SIM card and activated it on my phone.Now I cannot use my bbm or facebook, even if I turn mobile network on, or my original SIM card.
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Apr 23, 2012
Lately I´ve been having a problem with BBM but only with one of my friends. She sends me messages that I don't receive and I send her messages that she doesn't receive.My messages appears like if they have been delivered, but not read. However, she doesn't receive them.It work fine with all my other contacts.What should I do?
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Sep 12, 2012
When i try to use my camera i get the message (Could not start the camera. Close other applications and try operning the camera again). I stopped all applications and it still does not work, I also deleted all downloaded apps and it still does not work. I am running 7.1 Bundle 1737 (v7.1.0.580, Platform 5.1.0.429). I upgraded the OS same time back and the camera was working fine so I don't think that its the OS.
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Jul 10, 2012
my screen is not working what can I do?
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Jan 15, 2012
My touch pad works in some screens but not others.
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