BB Tour 9630 :: Lost Convenience Key Function After Upgrading
Apr 30, 2010
I used to use the left convenience key to lock the device, but after upgrading to 5.0, that function has disappeared. The only way I can lock my device now is by pressing the top lock button, which only locks the keyboard. Am I missing something?
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Jun 22, 2010
I had the curve 8330 before this phone and i could set the phone lock to both right and left side convenience keys. there is no option on the tour. is there any way i can lock the phone from the convenience keys? thanks.
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May 11, 2010
Several members mentioned downgrading back to a previous OS level after upgrading to OS level 5 and experiencing problems. How do I save my current OS level 4.7.1 when I upgrade to v5 using Desktop Manager?
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Feb 3, 2010
I am on Telus. I upgraded through my Mac to 5.0.0.419. It ran fine and completed.however, while the phone works. I have no email and no internet connection.All my icons are there but will not connect to send. In the setup wizard it will not connect for email set up so I can not even send service books.
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Jan 17, 2010
Well I have had my blackberry tour for almost a week and i put the OS5.0 .419 tonight. so far so good, but i have my regular message folder, but there is no email folder and i went and setup my email ont he phone but there is no foler that i can find to actually read them in. its not evn getting any of my email cuz i sent one to the registered address. its not abig deal as it did drive me nuts getting all my emails on it, when i only check email when im away from home on my phone. i can always log on line to do it thru the phone, its just buggin me. i had the htc touch pro before this, and the blackberry so far is a love hate thing.
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Mar 31, 2010
I have been trying to figure out how to get the phone icon back after upgrading to OS 5.0. I know I can do the same thing by pushing the green answer button but is it possible to get the icon back?
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Jun 15, 2010
After receiving a replacement Tour, I performed the device switch wizard, and all came through fine except...I no longer have the notepad icon, looked everywhere..."show all", options - > Applications -> All and I can't find it.I also can't find a setting for my phone, or desktop software that will allow me to accept meeting requests.
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Jul 2, 2010
My mute key has gone insane. Not only does it not always work when I push it, it often goes into spasms of randomly triggering without being pushed. This is a major problem, since in most applications it triggers a standby mode which can only be exited by... pushing the mute key.
Does anyone know a fix for this? Ideally, I'd like to make one of the convenience buttons a second Mute so I could use that to exit standby. That's not one of the native assignments; is there a program that could allow it? I'd also settle for killing the mute function entirely.
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Aug 15, 2010
Welp got the torch and love it, was using a captivate and an aria for about 3 weeks, neat toys but sucked as phones so back to bb I went.My convience key will let me program it for any other function other than the camera, it will work the first time after resetting it to the camera option, but won't work the shutter. After closing it out and pressing the button again from the home screen or any other I get nothing?
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Apr 5, 2010
It may sound trivial to some but one of my favorite BB functions was lost during the recent update and I can't seem to find how to restore it. I used to have the keyboard lock function assigned to the left side convenience key. This was really essential for me to have and now it is not available for me to assign when I try to assign something for the left side convenience key. I know the Tour has the option on the top of the phone to lock it but even when this is pushed, it will still unlock in my bag. How can I restore this option?
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Mar 3, 2010
Hopefully you crackberry addicts can help me out! I go to look at a text message and it no longer says from a contact, instead, a phone number. I look at my contacts and they're all gone. No updates were going on, nothing. I'm running os 5.0.0.419. I tried a battery pull and it did nothing.
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Aug 30, 2010
I have a BlackBerry Tour on a local CDMA carrier.They recently posted the download that allowed me to upgrade from OS 4.7 to 5.0.0.624. The upgrade appeared to go smoothly and I am back in business with OS 5. The only (BIG) issue is that I have lost the ability to tether. I used to be able to tether via bluetooth with Windows DUN using #777. Now when I attempt to connect I get:Error 678: The remove computer did not respond
I am able to connect to the phone via bluetooth and Sync via BB DM. I can also query the bluetooth modem via control panel.Any suggestions? Has my ISP finally cut off tethering? Is it an OS issue?The only option that I can see is to downgrade back to OS 4.7 unless anyone has any suggestions.
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Mar 19, 2010
I previously owned an 8830 World Edition and recently bought the 9630 Tour. I had the the guy at Sprint transfer everything from the 8830 to the 9630. I gave my wife the 8830 and she had her old phone transferred to the 8830. I realized the I did not have my passwords in my password keeper on the new 9630 so I connected the 9630 to the laptop with the old desktop manager. I recovered my passwords but now I have my wife's contacts in my phone and I can't recover my contacts. If anyone could provide a solution.
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Apr 11, 2010
Scrolling through the topics looks like I too am a victim of the latest update! Can't stand what it did to all my icons, moved stuff around, etc. I cannot find my icon for the screen/keyboard lock. I don't know what other buttons I can press that would lock my screen so that it doesnt press buttons when its in my purse. help me lock my screen/keyboard!
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Mar 31, 2010
Where did all my contacts go from my BB Tour? I upgraded to new and now I can sync by wire. It ask to turn off wireless sync but I can not figure out how to do it. This is a major problem that BB should fix now!
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Jul 21, 2010
I used to have the Call Forwarding Menu in options in Phone, but after a couple updates of the OS, I've noticed it's gone. All I have is:
General Options
Voice Mail
Call Loggin
Smart Dialing
Speed Dial Numbers
TTY
Enhanced Audio
Sounds
Any clue how to get the Call Forwarding menu back?
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jul 4, 2010
Which would you all prefer?
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Feb 8, 2010
Can you replace a tour trackball with a curve one? I heard somewhere that it was possible. I changed the housing in my Tour to make it white but the trackball doesn't sit right and i have a problem scrolling down. I can't seem to get the trackball to sit properely in this housing its just not centered. If i can put a curve trackball in, which model curve do i use?
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Apr 26, 2015
Before upgrade to lollipop, my stamina mode work normally with the function to stop WiFi n data when the screen is off. But after upgrading, my stamina mode doesn't work like it should be and the notification keeps breaching even when the screen is off
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Feb 12, 2010
I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.
Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).
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Jan 30, 2010
Is this possible if so how?
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May 30, 2010
I've researched my problem on other posts, and still not completely sure if my problem is unique or not.I have an unlocked Sprint 9630 I grabbed from our IT department before a trip to Turkey. It was supposedly deactivated - turns out it is still active on a Sprint number.
I've replaced the Sprint SIM with an Avea Turkish prepaid SIM that has data and Blackberry capability. It works fine for phone and text, but no ability to register the email with Avea Blackberry. Tech support there unable to determine the problem (unable to connect to server is the error message, both with phone and online).If I can deactive the Sprint number will that help? Or am I just out of luck.
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Jan 25, 2010
I have an issue with my BB Tour.When I woke up this mourning and took my bb off the charger.I notice there were HLhlhlhlhlhlhlhlhhlhl type on my bb so I tried to press the esc button and the end button and it didn't work. So I did a Battery pull and let it load up...and that when i found out that my trackball wasn't working.then all a sudden it started to type the HLlhlhlhlhlhlhhlhlh again.So I did a another battery pull and it did it again.So I wiped the phone decided to install 5.0 on my phone and I get the same thing.The only thing I did before my phone went hay wire was a couple days prior.I downloaded a couple free themes and screen saver from BB App World.I thought by doing the battery pull and wipe I would fix it but didn't. I know I didn't get my phone wet or anything can anybody explain this?
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Aug 2, 2010
This is my third Tour (I just got this one a week ago) and with it sitting in my pocket where I have service, not running ANY applications, it is running hot and draining battery very quickly. Did a battery pull, double checked memory leaks, and nothing is taking care of it. It's draining at about 15% per hour. Any thoughts (other than Tours suck.)
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Aug 20, 2010
has any one tried swapping out a trackpad in place of the trackball. i know the keyboard would need replaced also.i have found the replacement parts and i have someone who can help me take it apart but was curious if anyones done it ?
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Jul 14, 2010
I just updated the software on my Blackberry Tour and now my calendar is behaving as it did two software generics ago! Specifically, when I change and appointment to a future date and then save that appointment, the calendar moves to that future date! This is terrible if you are moving several items out to future dates! Previously, the changed entry would just disappear from the screen (moved to the new, future date) and I would remain on the day I was working on.Secondly, when I open a future day in calendar, the “All Day Events” do not show first (as they used to). Instead you have to scroll up to see if there are any of these type events.Does anyone know of a way to change these settings/defaults.
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Mar 12, 2010
Just went from a storm 1 to a tour and I am loving it. I can't believe how much more app. memory I have!
However, I cannot get my tour device to show up in windows explorer. It connects and I can browse my media card. There is no drive in windows explorer for the device itself. I can connect to desktop manager and back-up my device memory so I know the computer can read my blackberry device. I upgraded the os with no problems.
I am running vista home premium with blackberry os 5.0 from sprint. I am on verizon. I do have mass storage mode enabled and all of those memory settings set to yes (auto connect, etc.). BBSAK and Blackberry Master Control Program see the device as well. I do not use roxio media manager and it is not installed with my desktop manager. It was too slow and clunky when I had my storm so I never bothered with it.
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Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Jun 9, 2010
I dropped my Tour and scratched up the bezel, and made the dumb decision to replace it. Long story short, I messed up switching over the buttons, and I stripped the screw putting it back in, so there's no going back to fix it. Now, when I press the keyboard lock button, it doesn't work. I figured out that I can hold down "A" on the homescreen to lock it, but now how do I unlock it?!
And PS: DON'T CHANGE YOUR HOUSING/BEZEL! I would much rather have a dinged up bezel than the situation I'm in now. Looks like I'm stuck with this Tour 'till December. I hope that people listen to my housing advice, and not be naive and ignore others like I did!
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Apr 26, 2010
My Tour is 3 months old. Suddenly calls are dropping in the house and the battery charger is taking 10 hours to charge the spare OEM battery. Running the 5.0.419 and it's been fine. Verizon came out with theirs and it's so bad I went back to 419. Now I have an email from RIM saying new software for the phone is available but it doesn't say what version it is so I'm afraid to load it. Any one else have same issue? Phone was fine after going to the first 5.0 for 2 months but now after having changed from Verizon's 5.0. (been a month or so) the issues started about a week ago.
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