BB Tour 9630 :: Missing Feature / Edit Folder On Tour Desktop
Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Apr 14, 2010
Updated my Blackberry software to v5.0 on my Tour 9630 and now I'm missing my AOL email folder. Now receiving my emails in my messages folder. Does anyone have a solution to getting my AOL email folder back and getting my emails sent there as well. I've tried a couple things with no luck!
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Feb 6, 2010
I upgraded Messenger and now there is no icon on my desktop or anywhere in my list of icons. The program is functional. I can receive IMs. I just can't initiate any because I have no icon.
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Jun 20, 2010
I have a Tour & did an OS upgrade through Wireless Update. I had 3 folders in Contacts(top of each contact had three different sync references). Looks like there is 2 of the folders and missing one. How can I set up Blackberry Desktop to sync with one of the missing folders and just get the contacts that that folder or "sync" description?I guess I need to know where and how to find the one folder as well.I do not know if folder is right term. On my contacts the top says "Synchronize Using: Unknown" or Synchronize Using: Desktop". I know there was a third and can not remember the heading.I just need those contacts in that sync.Hopefully I am communicating this correctly.
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Mar 30, 2010
Ok, I have searched everywhere and I can not find it so figured I would ask. Sorry if this has been asked before. The Tour from Verizon has the same two themes that the Curve 2 has with one MAJOR difference. I can not find the "Today" option on the Tour. On the curve it is as simple as going to the layout option, but I can not find this option on the Tour. What am I missing? Is there a trick, or did they really not add a Today feature to the defaults for the Tour?
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Feb 14, 2010
I tried usin Excel & did not like it. Is there any other way that is easy? I do not run Outlok on my computer so that is not an option.
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Oct 31, 2010
I open up my contacts, go to any of my existing contacts on my phone, menu key, press edit and nothing happens. It just started behaving this way. The last app I installed before I noticed this issue was "contacts to excel" from the app world.
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Jan 14, 2010
Why doesn't any of my autotext words work? I can't even type it to get my pin for my bbm?
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Jan 14, 2010
I've had my tour for about 5 months now and i havent had any major problems with it....until today. it was running a little slow so i decided ill delete some old text messages. while i was deleting them my BB froze so i turned it off and once i turned it on an error message came up, i dont remember what it said exactly and then i looked at my sms and email folders and it doesnt show me anything in them and i know there is stuff in them. but when i look at my individual sms inbox i can see everything and all my new texts. so how do i get all that stuff to show up normally again?
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Mar 27, 2010
I've used various Palm pilots for many years and recently replaced the Palm with a BB Tour. I'd hoped there was desktop software similar to the Palm Desktop where you can view & modify calendar & contact info directly instead of having to use the BB for all data entry, but I don't see this feature in Desktop Manager. Am I missing something? It's a pity if this isn't available, it makes the BB a much less attractive option for me.
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Jan 30, 2010
Is this possible if so how?
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Jan 8, 2010
i have a question that's probably very obvious to most of you. i just got the tour and it's my first blackberry. i was wondering if there is a way to get the sms messages icon on my home screen (i think that's what it's called). i'm sorry if this has been answered 100000 times, i did try and search!
i have another question, i thought that there was a Internet application for the tour or something. if there is how can i get it?
also when you are typing a message is there any way to type in all caps? on my old phone i used to just push shift twice but it wasn't a blackberry. again probably really obvious but i couldn't find it in the manual.
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Jul 27, 2010
I am wondering what is the advantage or necessity of having the Message folder when it appears that it is more or less a duplicate of what is in your email folder. Is there some purpose or advantage to having this folder that I am missing?
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Jul 7, 2010
i saw on kevin's Internet video about the blackberry messenger stress test that it said "crackberry.com" at the top where it would normally say the network's name. is there a way i can actually enter in what i want or at least have the network's name on there? it's really annoying to have that blank space there at the top of the screen. it looks awkward for me.
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Feb 21, 2010
I purchased the Sprint Blackberry Tour 9630 (without camera) the other day. When I went to plug it into my computer yesterday to back up my info, etc. it prompted me to upgrade to 5.0.0.484 from 4.7 (I believe.)Question - after I upgraded, the lock device feature went away. I usually use the left convenience key to lock it. However, the icon is no longer there and I no longer have the option available in the keyboard/screen section. PLEASE HELP! I need to be able to lock my device.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Mar 18, 2010
I moved many of my most-used business apps to the Tools folder, then, while trying to move it I accidentally deleted it. Where did all the apps go and how do I get them back, or can I restore the old folder? The online message says the apps are moved to the bottom of the home screen but my home screen doesn't have any apps, only folders.
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Feb 10, 2010
I updated my OS to 5.0.0.484 with no problems, except one...my personal email folder is now gone and I can't figure out how to get it back. Email itself is working fine and new mail showing up in the default 'Messages' folder, but I want to have my personal email folder back.
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Jan 17, 2010
Well I have had my blackberry tour for almost a week and i put the OS5.0 .419 tonight. so far so good, but i have my regular message folder, but there is no email folder and i went and setup my email ont he phone but there is no foler that i can find to actually read them in. its not evn getting any of my email cuz i sent one to the registered address. its not abig deal as it did drive me nuts getting all my emails on it, when i only check email when im away from home on my phone. i can always log on line to do it thru the phone, its just buggin me. i had the htc touch pro before this, and the blackberry so far is a love hate thing.
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Sep 16, 2010
I have a BB Tour and am running OS v5.0.0.662. I would like to have a folder on my home screen that shows ONLY MMS messages, not SMS with MMS. I have searched this forum and Google but have run out of patience. I see plenty of solutions to separate email messages from SMS/MMS, but this is not what I want to do. I know that I can go into View Folder and navigate to the MMS Inbox folder, which shows only MMS messages. So, how can I get a shortcut to this on the home screen?
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Feb 4, 2010
I just realized since I updated to .419 that my saved messages folder has disappeared. Any ideas where it went?
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May 28, 2010
Somehow or another the complete picture folder on my memory card has become hidden and I can not unhide it! I go to the "files" application and get to my memory card location, click the BB button, show hidden and there my picture files is. When I highlight it, click the BB button and go to properties to unhide it, the hidden with the "check" is a dull gray meaning I can not unhide the file. I have tried unhiding the file with my sync cable on my laptop... can't locate the file. Pull memory card...no luck. Battery pulled... no luck. There has got to be a way to unhide the folder.
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Jul 31, 2010
I have V1.6.0.22 for FB for Blackberry and need to use that on my Tour, because I am on T-Mobile and the newest FB for Blackberry does not work.I am out of town and do not have the cable to usb cable to use desktop manager.Is there another way to get this app (which is in the form of a .rar file) to my Blackberry and installed?If need be, I can wait until Monday when I get back home to my usb to Blackberry, but thought there might be another way to get this app installed. I have a long meeting tomorrow and Facebook for BB would really pull me through it
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Mar 27, 2010
I have been ttrying mightily but unsuccessfully to add my contacts from my BB to my desktop PC.I use Microsoft office on my desktop PC. The email address for that is different that my BB address. I don't think that should make a difference as I only want my contacts to be available in the address book there.I tried doing it thru desktop manager and it it seems to have transferred a small percentage of them but by no means all of them.
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Apr 30, 2010
I had created a folder for some of my pictures on my phone and accidentally made it hidden. How do I make it so I am able to see it again? I've tried pretty much everything from options in imaging to settings.
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Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
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Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
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May 4, 2010
Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
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Dec 30, 2010
I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone.
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Apr 20, 2010
I had the sotweare problem that everyone has been having lastley yesterday an i couldt fix it in anyway and today i was like wat the heck let me give it another try to i plug my phone in the computer open desktop manager (5.0) an i pressed aplication loader and update softwear an it had some new 5.0 (i already was using 5.0) so i clicked on it and it reset my phone and now it works perfect but im missing my browser.
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Jan 11, 2010
I upgraded to BB App World to 1.0.35 my BB 9630 Tour from US Cellular running v5.0.0484. I have looked in the downloads folder, the apps folder, and every other folder I have on my phone just for GP for that matter but can not find the BB App World Icon. Under the Apps it says that it is installed. I have removed and reinstalled several times and done a battery pull VS a restart more than 10 times. The only thing I have not done is format the phone.
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