BB Tour 9630 :: Missing BBIM Desktop Icon
Feb 6, 2010
I upgraded Messenger and now there is no icon on my desktop or anywhere in my list of icons. The program is functional. I can receive IMs. I just can't initiate any because I have no icon.
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Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Jan 11, 2010
I upgraded to BB App World to 1.0.35 my BB 9630 Tour from US Cellular running v5.0.0484. I have looked in the downloads folder, the apps folder, and every other folder I have on my phone just for GP for that matter but can not find the BB App World Icon. Under the Apps it says that it is installed. I have removed and reinstalled several times and done a battery pull VS a restart more than 10 times. The only thing I have not done is format the phone.
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Jun 11, 2012
I updated the BB Bridge today and after the reboot there is no Bridge icon on my verizon tour 9630. I was working just fine before the update and now nothing. I have rebooted, deleted, reinstalled, look in all the folders, etc.
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Mar 27, 2010
I've used various Palm pilots for many years and recently replaced the Palm with a BB Tour. I'd hoped there was desktop software similar to the Palm Desktop where you can view & modify calendar & contact info directly instead of having to use the BB for all data entry, but I don't see this feature in Desktop Manager. Am I missing something? It's a pity if this isn't available, it makes the BB a much less attractive option for me.
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Jan 30, 2010
Is this possible if so how?
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Jul 31, 2010
I have V1.6.0.22 for FB for Blackberry and need to use that on my Tour, because I am on T-Mobile and the newest FB for Blackberry does not work.I am out of town and do not have the cable to usb cable to use desktop manager.Is there another way to get this app (which is in the form of a .rar file) to my Blackberry and installed?If need be, I can wait until Monday when I get back home to my usb to Blackberry, but thought there might be another way to get this app installed. I have a long meeting tomorrow and Facebook for BB would really pull me through it
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Mar 27, 2010
I have been ttrying mightily but unsuccessfully to add my contacts from my BB to my desktop PC.I use Microsoft office on my desktop PC. The email address for that is different that my BB address. I don't think that should make a difference as I only want my contacts to be available in the address book there.I tried doing it thru desktop manager and it it seems to have transferred a small percentage of them but by no means all of them.
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Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
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Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
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May 4, 2010
Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
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Dec 30, 2010
I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone.
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Apr 20, 2010
I had the sotweare problem that everyone has been having lastley yesterday an i couldt fix it in anyway and today i was like wat the heck let me give it another try to i plug my phone in the computer open desktop manager (5.0) an i pressed aplication loader and update softwear an it had some new 5.0 (i already was using 5.0) so i clicked on it and it reset my phone and now it works perfect but im missing my browser.
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May 5, 2010
I updated my Blackberry Tour 9630 today via the BB Desktop Manager for Macs. It backed up and restored most of my data correctly except for my MemoPad and 3rd party applications. When I go to the app loader it only lists the 3rd party apps and not the MemoPad or any other apps on my phone. Anyone have a suggestion?
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Apr 2, 2010
Did they do away with it, or is it just me? Can anyone tell me where to find it or how to get it back? It is no longer in my Applications folder where it used to be, and can't find it anywhere else. I used this feature alot!
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Apr 6, 2010
I just upgraded to 5.0.1 and aside from everything being rearranged and additions of apps I didn't need, my memopad which had a whole lot of important information seems to have disappeared entirely.
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Jan 11, 2010
I accidentally deleted one of the memo's in memo pad, is there a way to reverse this on the Tour or do I need to use the desktop manager to reverse it?
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Apr 29, 2010
Searched but could not find anything. My Tour shows 1 email but I've deleted all. How do I clear this notifier?
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Jul 17, 2010
I just bought a Tour used. I havent activated it yet but through my laptop I installed all my info (contacts etc..) through the desktop manager. The service provider is Sprint. I have noticed that there are some apps/icons missing from the menu. Most importantly there is no web/internet icon/app and no BlackBerry app world icon/app. There are also others missing, Pandora, Sprint Nav, Sprint TV and a few others. These I am pretty sure I can download for free, but what about the web and app world? Why are they missing? Is it because the phone is not activated yet?
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Dec 15, 2010
Brought Sprint unlocked 9630 missing browser, GPS and email set up option. I have blackberry service plan with ATT and MSN messenger is working and I am able to use Blackberry App world to down load application and Games.
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Sep 25, 2011
I'm having an issue with my Tour 9630.Upgraded to 5.0 and no Memo or Task apps. Tried everything. Seems odd that BlackBerry wouldn't auto load these apps and allow the user to delete themselves. I'm getting tired of the deleting, reloading, searching, etc.
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Aug 28, 2010
I am using Blackberry Desktop software to switch data from old Tour to new Tour and realized mid-way through the switch that I don't have the latest Desktop software installed. The device switch feature "Task in Process 'is going on 3 hours at this point and I'm afraid to stop it and restart it given the warning that the device may become unusable if you disconnect. Should I just disconnect it anyway? Download the latest software and try again? I don't think it should be taking 3 hours to complete this switch!
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May 7, 2010
I just updated to the latest BB OS for my Sprint Tour and my Memo and Tasks applications have disappeared. The applications are not hidden nor did another wipe and install of the OS help either. I quickly looked at the files in the Core applications list and did not see the memo or tasks app there. Anyone have any idea how I can download the apps?
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Aug 15, 2010
I am receiving error message 0x80043ade when I try to configure my Tour with the new desktop manager and my Microsoft Office 2010 Outlook. I have Windows 7 OS.
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Jun 20, 2010
I have a Tour & did an OS upgrade through Wireless Update. I had 3 folders in Contacts(top of each contact had three different sync references). Looks like there is 2 of the folders and missing one. How can I set up Blackberry Desktop to sync with one of the missing folders and just get the contacts that that folder or "sync" description?I guess I need to know where and how to find the one folder as well.I do not know if folder is right term. On my contacts the top says "Synchronize Using: Unknown" or Synchronize Using: Desktop". I know there was a third and can not remember the heading.I just need those contacts in that sync.Hopefully I am communicating this correctly.
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Jan 6, 2010
I have this error code on start up. I read the other forums and have tried safe start up (by holding the back button) does not work, tried to erase the lastest 3rd party app via bb desk top but will not connect, and tried to download BBSAK but I cant seem to download the free app, the site is not letting me register. What can I try next? Can anyone email me the BBSAK app?
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Feb 21, 2010
Is there a reason why I don't have a 3G icon on my Tour even though I am in a 3G coverage area?
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Apr 30, 2010
I've recently come upon a severely aggravating problem: I have a message notification icon that will just not go away. It shows that I have an unread message in my SMS/MMS, but there is nothing at all. I've marked all previous items as opened and even went so far as to delete all of my previous messages, but no dice. The rest of my notifications are working perfectly fine, appearing and disappearing as they should. Any suggestions or fixes? (And yes, of course I already tried a battery pull, I'm aware that's it is the BB panacea for all problems).
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Apr 14, 2010
My sms icon WILL NOT go off even though I have deleted all of my messages in the folder. Any ideas on how to get rid of it.
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Mar 12, 2010
Maybe I'm just way overtired, but I've never seen this icon (circled in red) before, and I've had more Tours than I can count since last July. Does anyone know what it is? It's there whenever I place a call.
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Jul 30, 2010
Since last week, after I recieved an "event reminder" e-mail from a co-worker, I can NOT get the 1 new message symbol off of my phone. I have gone through ALL of my message folders for days now. I have pulled the battery 5 times. The stupid yellow message symbol with the number 1 WILL NOT GO AWAY! I don't know what to do.
Oh and another thing... after that day, when I try to put my phone on "silent" it still vibrates, and when I put it on "vibrate" it makes sounds!
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