BB Tour :: Desktop Software No Longer Recognizes 9630?
Dec 30, 2010
I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone.
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Mar 27, 2010
I've used various Palm pilots for many years and recently replaced the Palm with a BB Tour. I'd hoped there was desktop software similar to the Palm Desktop where you can view & modify calendar & contact info directly instead of having to use the BB for all data entry, but I don't see this feature in Desktop Manager. Am I missing something? It's a pity if this isn't available, it makes the BB a much less attractive option for me.
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Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Jan 30, 2010
Is this possible if so how?
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Mar 10, 2010
Used to be able to use P or N to go to the prior or next email, but now it's not working. Any suggestions on how to get that back?
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Jun 10, 2010
Two-three days ago I could send emails new, reply to older ones, etc,Today my Tour just will not send new emails. I can reply to older ones...I cn SMS and MMS.When I try to send...The only option offered is to "save as draft" and when I do...the email address is wiped or missing.
I'm on OS 5 Verizon.
I haven't changed any settings recently. I've pulled the battery several times.
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Apr 13, 2012
I have been using the blackberry services from Airtel on my TOUR 9630 from the last 5 - 6 months with no issues. I have a prepaid connection and I usually recharge my account with sufficient balance so that the blackberry services are automatically renewed. However, I missed to re-charge last month and thereby the service was de-activated.
I tried to re-activate to the service 3 days back and I also got a succesfully activated message from Airtel. But my mails were still not synced also I was unable to send any mails.
On contacting the Airtel Blackberry Customer Service I got to know that blackberry services are no longer supported on 9630 model and the amount that has been deducted already can be used if I move my sim to a different blackberry device. This is definitely not acceptable.
Has blackberry actually discontinued its service for TOUR 9630 ? If so what will the existing users do ? And why at all the amount is deducted if the model is not supported at all ?
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Jun 1, 2010
I used to own beyond160, it stopped working when I went to OS5.419, anyway.Yesterday, Monday, I was typing an SMS, I dropped by phone, but when I picked it up I noticed something different. Underneath the name in the SMS where it shows the characters left in an SMS, it said "160 (1/6)". I was able to type, the 160 would count down, and once I passed the 160 mark it said "160 (2/6)". I opened new SMS threads, exited in and out of messages, was able to span texts.This support for spanning texts came out of nowhere, but I look at my phone now, and it's gone! back to 160 and saying Field Full after I finish typing.
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Mar 31, 2010
So the keypad lock on the top of the phone works but the standby button no longer does?
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Mar 14, 2010
So today I had a unrecoverable 552 error and decided to just upgrade Sprint's 5.0 OS. Everything seems to be working fine, except now I'm getting the problem that the enhanced g-mail plugin isn't working correctly. I have it installed, but it doesn't seem to add any options for stars, labels, etc. It's listed in the applications page in the options, so I'm not sure what to do. I've uninstalled it and reinstalled it countless times and did a battery pull after each. Does anyone know what may be causing this problem?
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Jul 31, 2010
I have V1.6.0.22 for FB for Blackberry and need to use that on my Tour, because I am on T-Mobile and the newest FB for Blackberry does not work.I am out of town and do not have the cable to usb cable to use desktop manager.Is there another way to get this app (which is in the form of a .rar file) to my Blackberry and installed?If need be, I can wait until Monday when I get back home to my usb to Blackberry, but thought there might be another way to get this app installed. I have a long meeting tomorrow and Facebook for BB would really pull me through it
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Mar 27, 2010
I have been ttrying mightily but unsuccessfully to add my contacts from my BB to my desktop PC.I use Microsoft office on my desktop PC. The email address for that is different that my BB address. I don't think that should make a difference as I only want my contacts to be available in the address book there.I tried doing it thru desktop manager and it it seems to have transferred a small percentage of them but by no means all of them.
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Apr 23, 2010
My good friend just called me all confused. She is on Verizon and told me that a Verizon rep told her today that Verizon customers can no longer get texts from T Mobile.This can't be true? She has a blackberry curve and I don't know what phone he has, but she has received texts from him up until today.
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Apr 15, 2010
Since upgrading to the 5.0 software I no longer have the option to send media via bluetooth. Can anyone provide guidance on how to get this feature back?
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Feb 17, 2010
I am new to BB and have a Tour 9630.After "upgrading" my OS yesterday the former "standby" (mute) button no longer works.I tried to find a place to assign "standby" mode to the left or right shortcut key but no luck.Also, I noticed my Opera browser is significantly different (and more annoying) because clicking the trackball goes back.
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Feb 6, 2010
I upgraded Messenger and now there is no icon on my desktop or anywhere in my list of icons. The program is functional. I can receive IMs. I just can't initiate any because I have no icon.
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Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
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Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
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May 4, 2010
Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
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Jan 11, 2010
I accidentally deleted one of the memo's in memo pad, is there a way to reverse this on the Tour or do I need to use the desktop manager to reverse it?
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Apr 29, 2010
Searched but could not find anything. My Tour shows 1 email but I've deleted all. How do I clear this notifier?
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Aug 28, 2010
I am using Blackberry Desktop software to switch data from old Tour to new Tour and realized mid-way through the switch that I don't have the latest Desktop software installed. The device switch feature "Task in Process 'is going on 3 hours at this point and I'm afraid to stop it and restart it given the warning that the device may become unusable if you disconnect. Should I just disconnect it anyway? Download the latest software and try again? I don't think it should be taking 3 hours to complete this switch!
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Aug 15, 2010
I am receiving error message 0x80043ade when I try to configure my Tour with the new desktop manager and my Microsoft Office 2010 Outlook. I have Windows 7 OS.
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Jan 6, 2010
I have this error code on start up. I read the other forums and have tried safe start up (by holding the back button) does not work, tried to erase the lastest 3rd party app via bb desk top but will not connect, and tried to download BBSAK but I cant seem to download the free app, the site is not letting me register. What can I try next? Can anyone email me the BBSAK app?
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Nov 19, 2011
My BB 9930 was drained completely yesterday and shut itself off. I charged it last night and was able to turn it on and everything was fine...I was able to receive calls and get onto the Facebook app with no problems. I continued to let it charge and went to sleep. I awoke to a Blackberry that was off while still plugged in. I turned it on and I never received a true network signal...I'm with Verizon and the only signal I constantly get was 1xand sometimes 3G but I could still not place or receieve calls...it was so sporadic that I eventually got a couple of calls thru to VZW and it was no prob on their end. Did *228...nothing...battery pull....same result...alt shift delete...same...tried to switch network...NEVER COULD CONNECT TO A NETWORK. IN FACT IT SAYS UNKNOWN OPERATOR UNDER MOBILE NETWORK SETTINGS...went to VZW store they were clueless...backed up data and did security wipe..One thing I noticed is the Blackberry icon that's usually there by network signal strength has disappeared and no matter what hasn't returned..I have the latest os .374.I also reloaded the os and it still says unknown operator under mobile networks.I did alt LGLG and found a few errors including an net.rim.tcp error and a class cast exception severe error.What is RIM's contact info cause I bought this thing brand new, unactivated and at full price and I'll have to pay Verzion $100 for them just to send me a refurb.
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Mar 20, 2012
My iphone4 no longer recognises my MiCoach connect, it says 'this accessory is not supported by iphone. i tried it on my mum's and the connect works fine. So it's a problem with my phone.
Info:
iPhone 4, iOS 5.1
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Jun 9, 2011
I have a Retail UK Defy with Android 2.1 eclaire, eagerly waiting for 2.2 to be released. Motorola Software Update has been installed on my system for months, and always detects my phone model and tells me there's no update available. MSU updated today and no longer even recognizes my phone, and the Motorola website [URL] doesn't even have the unbranded UK Defy as an option any more.
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Sep 25, 2010
It used to work, now I can't get my photos onto the computer! It sometimes appears for a second and then goes.
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Oct 27, 2010
My w995 no longer recognizes its own battery so can't charge it! Is this a common problem and how do I resolve it?
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Feb 17, 2012
I am getting error 102 on my bold 9900. Not able to restart and neither the desktop manager recognises the set
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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