BB Tour 9630 :: No Longer Able To Send A New Email
Jun 10, 2010
Two-three days ago I could send emails new, reply to older ones, etc,Today my Tour just will not send new emails. I can reply to older ones...I cn SMS and MMS.When I try to send...The only option offered is to "save as draft" and when I do...the email address is wiped or missing.
I'm on OS 5 Verizon.
I haven't changed any settings recently. I've pulled the battery several times.
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Apr 15, 2010
Since upgrading to the 5.0 software I no longer have the option to send media via bluetooth. Can anyone provide guidance on how to get this feature back?
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May 12, 2010
If its not one thing its another with this very sad sad device.Send option majically disappared from my menu ,any ideas how make it re-appear so I can send emails?
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Jun 5, 2010
For some reason i don't have the option to "send" email anymore. I can compose them but the "send" option is gone. Does anyone know how to get this back or what has happened.
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Jul 12, 2010
I just got the phone, when i send a message, I send it to all messages I have in inbox. I mean I cant have like all messages separetly, they all go to 1 message like a chat and I cant answer to just 1 person. I saw some videos that send me to options, sms and email inbox, but I dont have that option. What can I do plz help me.
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Jun 9, 2010
I use the Tour on the Verizon network. This morning I went to start a new email and usually I type the first letter and all contacts starting with a letter J for example will come up - - But nothing comes up! I checked my phonebook and all contacts are in there like normal, but my email won't pick any up. I can type the whole name of a person I want to email and it's not linking it to my contact list/phone book like normal.
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Mar 10, 2010
Used to be able to use P or N to go to the prior or next email, but now it's not working. Any suggestions on how to get that back?
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Apr 13, 2012
I have been using the blackberry services from Airtel on my TOUR 9630 from the last 5 - 6 months with no issues. I have a prepaid connection and I usually recharge my account with sufficient balance so that the blackberry services are automatically renewed. However, I missed to re-charge last month and thereby the service was de-activated.
I tried to re-activate to the service 3 days back and I also got a succesfully activated message from Airtel. But my mails were still not synced also I was unable to send any mails.
On contacting the Airtel Blackberry Customer Service I got to know that blackberry services are no longer supported on 9630 model and the amount that has been deducted already can be used if I move my sim to a different blackberry device. This is definitely not acceptable.
Has blackberry actually discontinued its service for TOUR 9630 ? If so what will the existing users do ? And why at all the amount is deducted if the model is not supported at all ?
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Jun 1, 2010
I used to own beyond160, it stopped working when I went to OS5.419, anyway.Yesterday, Monday, I was typing an SMS, I dropped by phone, but when I picked it up I noticed something different. Underneath the name in the SMS where it shows the characters left in an SMS, it said "160 (1/6)". I was able to type, the 160 would count down, and once I passed the 160 mark it said "160 (2/6)". I opened new SMS threads, exited in and out of messages, was able to span texts.This support for spanning texts came out of nowhere, but I look at my phone now, and it's gone! back to 160 and saying Field Full after I finish typing.
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Mar 31, 2010
So the keypad lock on the top of the phone works but the standby button no longer does?
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Mar 14, 2010
So today I had a unrecoverable 552 error and decided to just upgrade Sprint's 5.0 OS. Everything seems to be working fine, except now I'm getting the problem that the enhanced g-mail plugin isn't working correctly. I have it installed, but it doesn't seem to add any options for stars, labels, etc. It's listed in the applications page in the options, so I'm not sure what to do. I've uninstalled it and reinstalled it countless times and did a battery pull after each. Does anyone know what may be causing this problem?
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Dec 30, 2010
I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone.
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Apr 23, 2010
My good friend just called me all confused. She is on Verizon and told me that a Verizon rep told her today that Verizon customers can no longer get texts from T Mobile.This can't be true? She has a blackberry curve and I don't know what phone he has, but she has received texts from him up until today.
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Feb 17, 2010
I am new to BB and have a Tour 9630.After "upgrading" my OS yesterday the former "standby" (mute) button no longer works.I tried to find a place to assign "standby" mode to the left or right shortcut key but no luck.Also, I noticed my Opera browser is significantly different (and more annoying) because clicking the trackball goes back.
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Oct 3, 2012
I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'
Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?
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Jan 14, 2010
I added my friends PIN but it doesnt seem to be going thru to her.... why?
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May 21, 2010
My company is moving all web mail services to webos. Therefore I cannot connect to my company email using my blackberry. Is there a way to automatically forward the messages off an HTC Touch to my Blackberry so that I dont have to carry two phones (the one I like and the one that I need for email)?
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Feb 17, 2010
is there any possible way to set or add an app so that my bb tour can send sms messages over 160 characters? i have heard it should let you as long as you send to people that have the same verizon carrier as you but it will not work for me?
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May 24, 2012
I am receiving an error message when I attempt to sms which reads: Invalid mandatory information. I am able to receive text messages, e-mails and BBM, I just can't send SMS.
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Mar 7, 2010
Every time I try to send one, it goes to pending for a short time (occasionally flashing the "sending" symbol but only for about half a second) and then shows the big "X" along with "Retries exceeded" or something like that.
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Jan 2, 2010
So I just upgraded to 5.0 and I noticed if I go into my address book, and click the blackberry button and select send SMS to someone it pulls up a blank sheet but no text bar and sometimes it brings me to Messages.
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Jun 24, 2011
I can send and received messages but can not send or receive phone calls. i notice at the top right hand corner of the screen there is something that looks like a golf tee and next to it is the word OFF I have not been able to use the phone for a couple of days because i lost the charger - i have new charger and the phone is now fully charged.
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Jul 13, 2010
I am new the blackberry and I have a Tour. I have tried to set up the notification settings such that the email is silent and the phone calls are on vibrate- is there a way to do that?
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Aug 15, 2010
I've never had a problem before, and now out of the blue it restarts itself every time I try to send out a text. This is highly annoying and inconvenient and I really have no clue how to stop it. My trackball is also jammed, but I don't think they're related at all.
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Apr 25, 2010
Tour 9630 Telus, Out of the blue I am not able to open blackberry messages (they are received fine) and I cannot start a new conversation with a contact. When I click on the contacts name nothing happens, if I try to "open chat" nothing happens. The only way to send a message is to "Broadcast Message". I have no problems with email or SMS.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jan 31, 2010
My cousin (she has a Samsung Gravity) was saying we can share files through bluetooth? I remember doing it on my Sidekick, but now I can only receive files, not send?
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Sep 4, 2010
I got a replacement phone from insurance and then restored it - it came w. OS 5.0.0.732However, all the new email that i receive only let me "delete or cancel".I have the correct setting for the Email reconciliation:
Delete On: Prompt
Wireless Reconcile: On
On Conflicts: Mailbox Wins
Any help would be really appreciated. I know other people have reported this problem w. different OS's on different phones.
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Feb 3, 2010
Just did a battery pull with OS 5.0.0.419 and for the first time since the upgrade there was no email about registering with the network after the unit booted up!! Maybe it stops after a while.
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Jul 29, 2010
I'm a college student and the main email i use is the email i have been given by the school. once i first purchased my blackberry i set up that email account but it never would work. Is it just not possible to use an "edu" address or am i doing something wrong?
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Jan 27, 2010
My girlfriends Tour will not forward a sms as an email.She can forward emails, just not text messages. She is running .61 and has had the phone since Christmas.
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