BB Torch :: Trackpad Not Working When On Camera
Aug 22, 2010
My Torch 9800 has lost the ability to zoom, either by the trackpad or using the touchscreen. It is also running very slow and freezes sometimes.I am running the most up to date software.
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Sep 28, 2011
I love the camera on my phone, and constantly use the focus function with the trackpad. It suddenly stopped working - and I cant figure out why. Went through all the options, did a reboot, removed the battery etc - same result. The trackpad works on the bottom menu items, but it used to be that I could use it to focus in and out (up and down).
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Oct 22, 2010
I'm having some issues with the Torch trackpad. It is EXTREMELY slow to scroll up or down in the browser. More slow up than down. Sometimes it's responsive, sometimes it's not. Also somtimes when I'm scrolling, it will just stop randomly. Annyone else having issues using their Torch trackpad scrolling vertically? Any tips to make it better?
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Dec 12, 2011
My BlackBerry Torch 9810's trackpad stopped working.
It has been an ongoing problem for about two weeks. Sometimes it works other times it doesnt.
I tried battery pulls and they never seemed to work instanteously although sometimes after the 3rd or 4th battery pull and 20 minutes of the phone being back 'on' it would work.
Now it's been about 3 hours since it last worked. I've installed the latest update for BB. I'm removing every program that is on it to try to get it to work.
I don't think it's a hardware problem because sometimes the trackpad works, and others it doesnt. If it was a hardware problem I dont think it would be on and off.
Note: the click function of the trackpad button works just fine. However I cant use it to go N, S, E, & W.
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Nov 14, 2011
Is my phone screwed? I didn't drop it or get it wet or anything like that, it just stopped working. I tried battery resets, I also tried removing battery and pressing the button 5 times as I heard this may fix it. None of that works. Is there any fix for the trackpad button not working or should I just buy a iphone, i'm getting tired of blackberry issues.
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Feb 16, 2012
All of a sudden my trackpad on my 9800 just stopped working and I don't know why iv tried to change the sensitivity but nothing happened.
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Feb 28, 2012
Trying to fix my trackpad issue for bb torch 9800..just had it since a month and trackpad not working at all.can anyone help please? do you think it has a link with my bundle which is now still 6.0 - 2475 one.
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Aug 9, 2012
The trackpad on my 9800 works fine when the slider is closed but stops working when the slider is open to reveal the keyboard. With the slider open or closed, the touch screen still works and the buttons and keys still operate properly.
I have done a complete device security wipe and re-install from scratch. The problem persists. I have OS 6.0 bundle 2949 (v6.0.0.668, Platform 6.6.0.236)
Whether it is a software or hardware problem, where is the diagnostic code or message to tell me?
I have had my Torch for 2 years so it is long out of warranty. I have had 4 RIM devices since 2004 and I used to be a big RIM fan but my allegiance is waning fast.
What were you guys doing in Waterloo whilst Samsung and Apple were creating prodcuts that functioned properly and support services that worked?
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Nov 30, 2012
When I slide up the blackberry torch the trackpad stops working. If I slide down it continues working normal, Is this a kind of bug in the software?
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Feb 27, 2011
I have had my BB for about a month now and it was working fine. The trackpad is very responsive and when the unit is closed the track pad works great but about a week ago the trackpad stopped working when the keyboard slider was open, after a few swipes it would come back to life however now the problem is worsened to the point where the trackpad is unresponsive when the kb is opened but as soon as I slide the kb back the track pad comes to life, this is the second unit that I have had problems with in 30 days. I have tried all the standard stuff like pulling the battery for a few hrs and such.
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Nov 10, 2011
I had a JVM 545 error come up last week. I finally fixed it after reinstalling the OS a couple times but now I've noticed the 'clicking' function of the trackpad is not working. When I press it down nothing happens. I can still scroll no problem but pressing it down does nothing.I've reinstalled the OS a couple times again and the problem still persists. Any ideas on how to fix it? I was working fine prior to the JVM error...
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Dec 18, 2010
I have had my bb torch over 6 months now and every now and again my camera stops working. Up until now I have been able to do a hard reboot and it works, but this time it is also affecting my video camera.My camera all I'm getting is a blank screen - nothing is working.And the video camera I'm getting a colourful screen with a black line in the middle.
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Sep 12, 2012
When i try to use my camera i get the message (Could not start the camera. Close other applications and try operning the camera again). I stopped all applications and it still does not work, I also deleted all downloaded apps and it still does not work. I am running 7.1 Bundle 1737 (v7.1.0.580, Platform 5.1.0.429). I upgraded the OS same time back and the camera was working fine so I don't think that its the OS.
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Jun 17, 2011
I only got my BB Torch 9800 on thursday and I was able to take one picture.
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Apr 18, 2011
My camera is not working. When I click to take pictures, either using the touchscreen or convenience key, only the flash appears or the red light but no picture is being taken. Twas working fine all these days
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Sep 23, 2011
So I've had my phone since May. Today I noticed that the camera seemed to have slipped down so whenever I take a picture there's a big black blur at the top. The rest of the picture is fine. What can I do to fix this?
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Jan 24, 2011
I have had my phone for one week and it hasent worked at all.I try to take a pic and it jus freezes and then the camera sound happens seconds later and it doesnt save the pic.I have tried to reboot phone and batt pulls and this works for one pic then returns to the freezing, I have the most updated OS and I am stuck.
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Nov 8, 2011
My camera has randomly stopped working. When I press on the camera icon the picture doesn't come up and the camera button which you would normally press to take a picture isn't highlighted so its not an option to press.
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Nov 18, 2011
My torch camera randomly stopped working. I used it one day and the next day it wouldn't work. It will work once in a while but most of the time wont. I've tried taking the battery and sim card out, I've tried updating my phone (the guy at my location bell store told me to do, he's seen this a lot) but nothing is working. I would really enjoy finding the answer to my problem without sending my phone away.
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Dec 28, 2011
I've got the torch 9800, and my zoom doesn't work anymore, I've ticked to disable it, then enable it again but still wont work. What else can I do or try, The camera was one of the functions as why I got this phone.
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Dec 20, 2011
The camera zoom stopped working on my 9800, did the battery pull, complete whipe with a software update as recommended but with no success, problem remains.
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Jan 17, 2012
I am the owner of the Torch 9800 and my camera flash has recently stopped working.Could someone assist me as to rectifying this problem.
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Nov 28, 2012
I've had my Torch 9800 for almost 2 years and suddenly the camera is not working.When clicking on the camera icon, it goes to the page but the screen stays black and after a minute or so and error message appears that says that the camera application failed to open. Please close all other applications and try again. I receive the same error message when attempting to use the video camera. I updated the software as directed by my wireless provider but that didn't solve the problem
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Jul 15, 2011
My camera icon disappeared and the convenience key for the camera does not work anymore. The only way I can get the camera to come on is to go thru my media icon, click on pictures and then click on the camera. How do I get the camera icon back on the list at the home page and the convenience key to work again?
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Sep 17, 2010
After I did the most recent update to my phone my camera flash will not work. I pulled the battery but that did not help.
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Feb 23, 2011
The camera in Blackberry Torch appears to have slipped slightly & does work properly.
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Jan 23, 2011
I am having Torch 9800 and have recently upgraded my OS to Bundle 3049. Now when I am using my camera to click pictures , at times some of the pictures have vertical black lines evenly spaced through the pic , thats what i can see on the display.
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Aug 20, 2010
Does anyone else think RIM should make a new Bold 9000 series keep it the same size as the original with same screen size just maybe improve the resolution, add a trackpad and give it a better camera. Plus more RAM and all the other goods.
I would definitely buy this product. I always feel awkward when playing with a bold 9700 just seems too small.
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Jan 14, 2012
camera not working - message says there is not enough available space - delete some pictures- insert media card. Also all photos stored in Camera pictures file have all been lost. Had to reboot phone and an 'Built in media storage not accessible due to detected errors'. Asked to repair said yes and message says that 'Built in Media repair failed'. How I can get the camera back working. There should be loads of storage space as not much stored on phone.
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Apr 29, 2012
I can't take any pictures with my bb torch 9800. Everything about the camera is ok; the problem is when I try to press on the button for taking a picture: nothing happens; it's like I don't press even if the flash goes on. In short; my bb torch refuses to take pictures.
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Sep 15, 2011
The camera on my Torch stopped working and pulling the battery does not restore this function, I've tried it twic
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