BB Torch :: 9810 Track-pad (trackpad) Or Screen?
Jan 19, 2012
I bought a used 9810 for a decent price, it was listed as *mint* and the cosmetic condition I'd say would be at best very very good (it had a lot of gunk under the case they had on it, I had to clean it for them).
So anyways I got it all set up I tranferred all my info from my older Torch 9800, then I pulled the 9810 out of my pocket and it was flipping through "All" "Favourites" "Downloads" "Frequents" and all of those. So I was obviously confused.
After using the phone a lot I realized that it's just the "cursor" or the pointer that is moving quickly to the top-left of the screen. If I'm on the internet I see the little pointer icon moving to the top-left corner. If I'm on anything like the main screen or blackberry app world there is a flick to the left.
To see exactly what I'm describing look at the video --> Here <-- please.
I think this is the track-pad, some other people on crackberry thought it was the screen, so I would just like to know which it is. Because this is a used phone, I do not know any of the real backround of it. I was told it was well taken care of.
Is there a simple way to fix this? (Factory Reset) or would this trackpad or screen need to be replaced?
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Dec 12, 2011
My BlackBerry Torch 9810's trackpad stopped working.
It has been an ongoing problem for about two weeks. Sometimes it works other times it doesnt.
I tried battery pulls and they never seemed to work instanteously although sometimes after the 3rd or 4th battery pull and 20 minutes of the phone being back 'on' it would work.
Now it's been about 3 hours since it last worked. I've installed the latest update for BB. I'm removing every program that is on it to try to get it to work.
I don't think it's a hardware problem because sometimes the trackpad works, and others it doesnt. If it was a hardware problem I dont think it would be on and off.
Note: the click function of the trackpad button works just fine. However I cant use it to go N, S, E, & W.
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Nov 8, 2012
The cursor on my Torch 9810 has disappeared. No matter how much I try to rub the 'trackball/trackpad' the cursor just won't reappear.I removed the battery, waited about 2 mins, reinserted it, but the problem persists!Please help! What shud I do? A lot of aplications depend on the trackpad and cursor.
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Mar 29, 2012
I bought my TORCH 9810 3 months ago, it worked well, but lately I've been experiencing problems with it, the screen doesn touch, when it works, it works very slow, I can tap six times and it won't work, what is the problem and how can I fix this! Everything works very fine, except for the screen, why?!
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Aug 25, 2012
I have a weird problem with my blackberry torch 9810, all the lights from the kerboard and the 4 button (call, blackberry button, return button and turn off button) are on and also, the green light LED is on too but the SCREEN doesn't show up.
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Sep 20, 2012
Today I removed my battery to reset and the screen will rotate for a short period of time then stops. Reset again its OK but after a short time it wont rotate.
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May 8, 2012
I am on my 4th B.B. Torch 9810. At odd times when the keyboard is extended and I am typing an email or text msg. The screen will black out and bounce me out to the main screen. This has happened on every Torch I have received since January of this year.
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May 26, 2012
The screen has stopped rotating..
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Apr 27, 2012
was working perfectly fine until i downloaded an app that you can now get for free from RIM until some date in may. anyways, i wiped my phone and it was working fine for a few days, then it stopped working out of no where. then for some reason when i upgraded bbm and had to reset my phone, the touch worked perfectly but then randomly stopped working again. It basically does not work at all, except for sometimes when my phone is plugged in. idk how to fix this, would re-installing the software get it to work again or should i just take my phone in?
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Feb 10, 2012
I can't get passed my reboot screen, I have tried taking out the battery many times, tried downloading the software update and also tried putting in the original software from AT&T and it still freezes on the reboot screen near the end. I downloaded a software called "blackberry Swiss army kit" and I still got nothing done. Everything installs but when it reboots its freezes at the same spot.
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Sep 13, 2012
how do i stop the 9810 screen from rotating?
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Feb 16, 2012
Phone fell into snow last week (when I did). Got the red dot indicating liquid damage. All seems to be working except the touch screen. I can no longer do anything with it.
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Feb 12, 2012
I've pulled the battery so often, I feel like I'm playing checkers with it.
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Sep 20, 2012
My screen won't rotate anymore??? Not for videos camera nothing? I can't find a setting for this??
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Jul 24, 2011
I have updated to the Torch from the Storm2 but have some questions. How do I delete icons off of the homescreen and off of the phone. I have inadvertently set up too many e-mail addresses and want to simplify. I added to the home screen but don't know how to get rid of them.
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Aug 26, 2012
Recently the touch screen keyboard if my blackberry torch has stopped working when I close the my phone (slide close) and also the rotation that Blackberry torch does when you change the position of it isn't also work, I thought it was software problem but it's not.
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Mar 28, 2012
I have updated my device (Torch 9810) a few months ago and from that moment on the touch screen is not operating properly. Sometimes it works but most of the times it does not. Also the track pad does not always work properly after the upgrade. Yesterday nothing worked and I had to soft reset the device before considering throwing it to the swimming poolThe unfortunate thing is that I do not remember what type of upgrade I made but it took 2-3 hours to complete.Last but not least after this upgrade my battery dies in less than half a day. I bought a new one and the same thing happens.
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Jun 3, 2012
My 9810 is acting up. None of the keys are working, even the 5 below the screen. Sometimes the track pad works but not when it is pressed, and when the back botton works it puts me into sreach mode and looks for the letter "H" only. The touch screen is fine. This was before upgrading to OS7.1. I have done multiple hard resets and it does nothing at all. This has been going on for three days now. It hasn't be dropped or anything.
Last night I upgraded to OS 7.1 now my back ground does not rotate properly with how the phone is being held it does rotate, When you hold it upright it thinks its on it's side and vise versa.
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Nov 29, 2011
Is there any way to adjust the time the screen starts to darken? It gets monotonous pushing the back button or whatever it's called.
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Dec 26, 2011
My Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists.
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Mar 15, 2012
My screen is working fine but my keyboard and other buttons are not functioning at all. I also have my phone locked so in order to go into it i need to type my password but im also unable to do that because none of the keys are working.
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Jun 21, 2012
opying contacts from a Bold 9810 to another 9810.Using the BB Desktop Software I did a full backup of the device (which contained 400+ contacts), then did a full restore on a new 9810, but only 200 contacts were copied over.Next I tried to do a selective restore, but although the 400+ contacts were in the file, it was grayed out and could not be selected. How can I get all the contacts into the new 9810. (Side note: I was able to restore the 400+ contacts to a BB Bold).
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Aug 24, 2011
9810 torch the screen constantly freezes or has the little black square with the dial going around like its updating. It's very frustrating that every time I go to do anything on my phone either the screen is frozen or its updating. It wont even let me turn the screen on unless I open the keypad - freezes and updates when trying to hang up a call- takes two minutes to prep phone for every use.
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Jan 25, 2012
Text message icon went suddenly missing from home screen after setting up mail account. Screen only has messages icon and clicking that takes to email messages.
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Oct 22, 2010
I'm having some issues with the Torch trackpad. It is EXTREMELY slow to scroll up or down in the browser. More slow up than down. Sometimes it's responsive, sometimes it's not. Also somtimes when I'm scrolling, it will just stop randomly. Annyone else having issues using their Torch trackpad scrolling vertically? Any tips to make it better?
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Apr 14, 2011
I am trying to trouble shoot a Blackberry Torch (9800). The trackpad stopped working and I am unable to get it working again. Did all the usual, rebooted, removed battery, etc.
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Jan 18, 2012
is it possible to track my bb phone through gps via computer?
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May 21, 2010
why is there a trackpad if its a touchscreen?
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May 19, 2012
why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version.
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Nov 14, 2011
Is my phone screwed? I didn't drop it or get it wet or anything like that, it just stopped working. I tried battery resets, I also tried removing battery and pressing the button 5 times as I heard this may fix it. None of that works. Is there any fix for the trackpad button not working or should I just buy a iphone, i'm getting tired of blackberry issues.
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Feb 16, 2012
All of a sudden my trackpad on my 9800 just stopped working and I don't know why iv tried to change the sensitivity but nothing happened.
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