BB Torch :: Add A Device On Protect?
May 31, 2011how to add a device on black berry protect
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BB Torch :: Add New Device On Its Protect Online?
Nov 10, 2011I had a BB Torch 9860 when it came out and sent back to Vodafone UK for replacement for exact same model, when i go online on blackberry protect i can still see old device there i have manage to remove it and i need to add this new one into it however i can not seem to find where the heck is the option to do that
View 6 Replies View RelatedBB Torch :: Using Protect Phone Is Staying On The "connecting To Protect Service"
Nov 18, 2012when i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
View 3 Replies View RelatedBB Bold :: How To Protect Device From Viruses
Jun 3, 2012Is there an app to protect my BB from viruses ? Or is it already in my device?
View 3 Replies View RelatedBB Bold :: Protect Portal Doesn't Show Up Device?
Oct 19, 2012I can' add my device to the BB Protect Portal. But I can access the backup from my BB. It's Bold 9900 from Rogers.
View 4 Replies View RelatedBlackBerry :: Protect: Send A Message After Wipe Device?
Sep 27, 2011My wife just lost her BlackBerry 9750 Curve... It had the BB Protect app. I could track his location for a couple of hours and send a display message for return call.... but not answer... so I wiped it.Now, I'm not sure if the device is off, or the wipe procedure has already delete the Protect App...
View 2 Replies View RelatedBB Bold :: Protect Site Doesn't Recognize Device?
Jul 28, 2012Afternoon, my blackberry was stolen last night so i have gone onto the blackberry protect site to wipe up my data, etc. but the site shows 'add device'. my device is not showing? i know it was definitely installed on my phone because it always used to tell me that my backup was successful after backing up and also, it is on my blackberry app world.
View 5 Replies View RelatedBB Torch :: Protect Is Not Running?
Jun 20, 2012if BIS outage is somewhere having problems? while the mobile data connection of my torch is normally working for almost all the apps and also it can navigate on internet, the app named "blackberry protect" is not connecting. I noticed that also another application, whatsapp, is timing out while connecting.
View 1 Replies View RelatedBB :: Torch Cannot Download Protect
Aug 3, 2011My phone was once a corporate phone and I recently bought it from a friend. I have been trying to install blackberry protect but it tells me that it cannot be supported by enterprise server. How do i correct this because it is now a personal device.
View 1 Replies View RelatedBB Torch :: Protect Does Not Work For 9860
Dec 23, 2011I have a BB Torch 9860 and I've been trying to connect it to the bb protect (I installed the app in my BB, but it doesn't connect to the BB protect website, it shows "connecting" and stays like that for days!). I don't have a BES.
View 5 Replies View RelatedBB Torch :: Protect Status Is Initializing?
Oct 16, 2011I have a new torch 9850 activated on a GSM network yesterday.My blackberryprotect status is stuck at initializingonmy device and nothing is happening. Anyone who knows the possible cause of this issue and how to fix it?
View 5 Replies View RelatedBB Torch :: Downloaded Update Now Protect Won't
Jul 10, 2011I'm on ATT network. Got home and placed cell on holder and popup with new update appeared. Said it would take the usual hour so I began doing some work while it upgraded. 2hours passed and the bar froze on the main checkup screen 90% of the way yet the phone came on and went through the general functions it always does. couldn't wait another hour---removed cell and began to attempt to get setting back to normal. Everything works except BB Protect. Keeps saying service temp unavailable. Did anyone else have this problem today? Is it really a temp service update or am I gonna have to wipe this thing (again).
View 1 Replies View RelatedBB Torch :: Getting Back Contacts From Protect?
Aug 17, 2012so my Blackberry has broken and im getting rid of it but all my contacts are saved on the BB.they are backed up on Blackberry Protect online but how do i get the contacts from BB protect to my SIM card???
View 1 Replies View RelatedBB Torch :: Protect Is Not Working On 9800?
Jul 16, 2011I have connected my tourch to Blackberry enterprise server and i have remove from BES server. still i can not run Blackberry protect, its still identify my BB is connected with enterprise server.I have done complete wipe and also removed the blackberry IT policy as per the instractuioin from below linkhttp://btsc.webapps.blackberry.com/btsc/search.do?d=displayKC&docType=kc&externalId=KB14202does anyone has any other solution.
View 2 Replies View RelatedTorch :: Blackberry Protect Is Failing To Back Up
Jan 2, 2012Blackberry Protect on my Torch is failing to back up it has tried 35 times today without success!
View 3 Replies View RelatedBB Torch :: Protect Password Retrieval Not Working?
Jan 9, 2012I entered my email on the BlackBerry Protect password retrieval webpage in order to reset my password, but I have not yet received an email and it's been over 12 hours now!!!
My BB has been playing up for the last 4 months (i've only had it for 10 months!!), and in the last week I noticed that whenever I use email, messenger, and texts all my letter 'i's are missing the dots above them. This is preventing me from sending emails as the letter is not recognised. So I figured I would backup and restore my BB to 2 weeks prior.
I can't backup to an earlier date without signing in, but as I said earlier I don't remember my password, and still no email with my password has been emailed to me!
BB Torch :: Can't Download Protect 404 Error Not Found
Feb 21, 2012I updated my Torch to the new OS ( 6.0.0.723) as usual all the apps were deleted after updating the OS. I installed my old apps, the app world was installed also However When i try to download Blackberry protect i get an error " Error 907 invalid COD, 404 error not found" this is the first time something like this happens,
View 2 Replies View RelatedBB Torch :: Protect App Is Not Working Properly In 9810?
Sep 9, 2011Since last night, my Blackberry Protect app is "unable to login to your BlackBerry ID account", I did the usual, went to my BB account and reset a new password, didn't work, did twice, still hasn't worked. I jave a BB Torch 9810,
View 1 Replies View RelatedTorch :: Blackberry Protect Lost Back Up
May 16, 2012i tried to download the new software for my Blackberry which resulted in my phone crashing and having to re-install everything. When i logged onto Blackberry protect to retrieve my contacts there was only backups from the new installation. Surely this defeats the object of having the protect application?
View 2 Replies View RelatedBlackBerry :: 9860 Device Is Not Shown On Protect.blackberry.com?
Jul 26, 2010I have a Torch 9860, and just completed another backup using BlackBerry Protect.This is not my first backup, FYI.And the strange this is every time I login to protect.blackberry.com, my device is not shown.
View 2 Replies View RelatedBB Torch :: 9810 Phone Isn't Being Displayed On Phone Protect Website Even After 10 Backups
Mar 11, 2012i had a torch 9810 previously and it was stolen so i bought a new torch 2 but this time it was having some american company's symbol on it. I upgraded it to the next firmware and downloaded blackberry protect but the problem is my phone isn't being displayed on the blackberry protect website even after 10 backups.
View 7 Replies View RelatedBB Torch :: "Protect Service Is Temporarily Unavailable"
Aug 13, 2011I've changed my mobile network carrier. Since then my BBM will not work. I've done a Security Wipe. Still nothing. I cant even access Blackberry Protect from my mobile. The status always reads "The Blackberry Protect service is temporarily unavailable".
View 5 Replies View RelatedBB Torch :: Lost Device Password - Device 9810 Locked
Sep 12, 2012My daughter has bought today a new Torch 9810. She has entered a new device password. After a few hours she tried to enter her password, but she forgot her password.
After a read of some internet groups, the solution is simple, just type 10 times your password and the BB will restart. I know that all data will be removed, but that is no issue.
Unfortunately the BB will not restart after I retype for then times the wrong password After the reset it starting with a White screen, with a sort of document icon. Within this document icon, appear a lock and cross sign, beneath this icon there is a counter with is repeatedly showing from 0 till 100% and then start over again.
I've tried to disconnect the battery for at least 1 minute, Put in a different sim card, let it run for almost one hour, but nothing seems to work.
BB Torch :: Transfer Pictures From Old Device To New Device?
Aug 12, 2010I was told I would be able t bring pictures from my old device, but when I did the switch device on Desktop Manager, everything EXCEPT my pictures came over to the new device?
View 1 Replies View RelatedBB Torch 9800 :: Torch / Moving Pictures From Device To Media Card
Aug 30, 2010On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
View 12 Replies View RelatedBB Torch :: Adding A New Device?
Aug 7, 2012My last phone was the pearl and it was slowly dying. A girlfriend of mine had a very new ish torch she no longer used. I have switched all the data and third party applications to the torch using the desktop manager however I can't get the app world or my e-mail working. When I log in to the App world via the computer it doesn't show the Torch as a possible device. It still has the pearl and the playbook. I need help as I believe that it thinks the torch is still the pearl and wont let me activate my e-mails or get the app world. Do I need to get rid of the Pearl on the desktop manager?
View 1 Replies View RelatedBB Torch :: Change The ID Associated With A Particular Device?
Nov 10, 2011How do I change the BB ID associated with a particular device? I have recently been given a new BB Torch 9860 by my employers so I now have 2 BBs. However, during setup I associated the new phone with my BB ID that is still in use on the other phone but it doesn't look like I can run both devices with the same ID - so so how do I remove the ID from the new one?
I will be keeping both phones so I guess I will need seperate IDs for both?
BB Torch :: Device Is Not Recognized Via USB?
Oct 31, 2011When I connect my smartphone to my desktop computer via the USB cable, the computer fails to recognize the device. I have attempted reinstalling Blackberry Desktop Software multiple times. My desktop is a windows pc that is running Vista. I am currently running version 6.1.0.35 of Blackberry Desktop Software.
View 1 Replies View RelatedBB Torch :: How To Unlock My Device
Jun 30, 2012I bought a used 9800 and wanted it unlocked for my network but at the shop they said ten attempts had been made to unlock at some point so the phone is locked to another network so i cant use it.Is there a fix for this.
View 1 Replies View RelatedBB Torch :: Move BES Device To BIS?
Jan 12, 2010My Mother may get a Business BlackBerry soon from the Supreme Council of Health here in Qatar, for sure It would be set uped over BES ( I think yes ), We usually spend our holiday at Egypt in Summer, so using The Supreme Council of Health line would incurr high Roaming charges in Egypt, and I don't think they will accept paying such a great bill lol specially that she is going on a holiday not a business trip.So, Can she get a Local SIM there and activate BIS over it, or she won't be able because the BlackBerry PIN is linked to a BES account on another Line/Network-Provider/Country.
View 1 Replies View RelatedBB Torch :: Device Can't Be Recognized By O2?
Oct 17, 2012I recently dropped my phone in water, and as a result it wouldn't work (obviously!). I took it to get fixed, and the entire back was replaced. This resulted in me getting a new bbm pin etc. I was told that this would work fine, and that I would still be able to use bbm and my wireless internet (such as bbm, twitter, facebook etc) When I called o2 to have my blackberry services reactivated, they told me that "the device cannot be recognized" Now I'm wondering what else I can do. Is there anything I or o2 can do to fix this problem? Or perhaps the shop that fixed my phone?
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