I have a BB Torch 9860 and I've been trying to connect it to the bb protect (I installed the app in my BB, but it doesn't connect to the BB protect website, it shows "connecting" and stays like that for days!). I don't have a BES.
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since 2 days I have a new BB torch 9860 and all seems to work fine but my lateral button which I would need to open directly the photocam is not working at all ...I changed to have several options for this botton but it does not work at all..
View 1 Replies View RelatedI have a 9860 Torch and after two weeks, my hangup button stop working when I made calls.My ''back'' button too have the same problem when I'm in the menu.I reboot many time my device and the problem still.What I have to do? Return to my store. They told me: ''we have to send it back to Blackberry and wait many weeks to know if they will replace the device or charge you 60$ if they don't find the problem''.
View 4 Replies View RelatedI bought an unlocked BB Torch 9860, for same reason I don't know why, it doesn't work in 1900 Mhz Band, that produce I can't link to the 3G network in my country. Is it possible to solve the problem?
View 7 Replies View Relatedwhen i try using blackberry protect phone is staying on the "connecting to protect service" how do i fix this?
View 3 Replies View RelatedI have a Torch 9860, and just completed another backup using BlackBerry Protect.This is not my first backup, FYI.And the strange this is every time I login to protect.blackberry.com, my device is not shown.
View 2 Replies View RelatedAfter make the download and installation of Blackberry Protect on my Bold 9000 i received the follow messege:Smartphones that uses Enterprise Server doesn't have compatibility with Blackberry Protect.
View 6 Replies View RelatedI have just upgraded my software via the internet to OS6 and although the new software is awesome, my app world won't open. When I click on the icon, the phone freezes. I have installed and uninstalled... inserted and re-inserted the battery many times. I have also tried to install an earlier version.
Also my protect gives me the following message: "Error starting net_rim_bb_dryad gui: Symbol 'Security.device Under Attack' not found."
And finally when I am typing in BBM or anywhere else I get a text imput error message. Murphy's law it's not coming up now when I want to post this. I love my BB but I want to be able to use all the services offered. My line of work depends on my phone working properly.
i bought a new torch 9860 with OS7. when i try to open any flash video from facebook, it doesn;t open and says my phone doesnot support this. on adobe site, there is no flash player available for blackberry os7.
View 2 Replies View Relatedif BIS outage is somewhere having problems? while the mobile data connection of my torch is normally working for almost all the apps and also it can navigate on internet, the app named "blackberry protect" is not connecting. I noticed that also another application, whatsapp, is timing out while connecting.
View 1 Replies View RelatedMy phone was once a corporate phone and I recently bought it from a friend. I have been trying to install blackberry protect but it tells me that it cannot be supported by enterprise server. How do i correct this because it is now a personal device.
View 1 Replies View Relatedhow to add a device on black berry protect
View 6 Replies View RelatedI have a new torch 9850 activated on a GSM network yesterday.My blackberryprotect status is stuck at initializingonmy device and nothing is happening. Anyone who knows the possible cause of this issue and how to fix it?
View 5 Replies View RelatedI'm on ATT network. Got home and placed cell on holder and popup with new update appeared. Said it would take the usual hour so I began doing some work while it upgraded. 2hours passed and the bar froze on the main checkup screen 90% of the way yet the phone came on and went through the general functions it always does. couldn't wait another hour---removed cell and began to attempt to get setting back to normal. Everything works except BB Protect. Keeps saying service temp unavailable. Did anyone else have this problem today? Is it really a temp service update or am I gonna have to wipe this thing (again).
View 1 Replies View Relatedso my Blackberry has broken and im getting rid of it but all my contacts are saved on the BB.they are backed up on Blackberry Protect online but how do i get the contacts from BB protect to my SIM card???
View 1 Replies View RelatedI had a BB Torch 9860 when it came out and sent back to Vodafone UK for replacement for exact same model, when i go online on blackberry protect i can still see old device there i have manage to remove it and i need to add this new one into it however i can not seem to find where the heck is the option to do that
View 6 Replies View RelatedI have connected my tourch to Blackberry enterprise server and i have remove from BES server. still i can not run Blackberry protect, its still identify my BB is connected with enterprise server.I have done complete wipe and also removed the blackberry IT policy as per the instractuioin from below linkhttp://btsc.webapps.blackberry.com/btsc/search.do?d=displayKC&docType=kc&externalId=KB14202does anyone has any other solution.
View 2 Replies View Relatedkeys menu and scape do not work in 9860?
View 1 Replies View RelatedBlackberry Protect on my Torch is failing to back up it has tried 35 times today without success!
View 3 Replies View RelatedI entered my email on the BlackBerry Protect password retrieval webpage in order to reset my password, but I have not yet received an email and it's been over 12 hours now!!!
My BB has been playing up for the last 4 months (i've only had it for 10 months!!), and in the last week I noticed that whenever I use email, messenger, and texts all my letter 'i's are missing the dots above them. This is preventing me from sending emails as the letter is not recognised. So I figured I would backup and restore my BB to 2 weeks prior.
I can't backup to an earlier date without signing in, but as I said earlier I don't remember my password, and still no email with my password has been emailed to me!
I updated my Torch to the new OS ( 6.0.0.723) as usual all the apps were deleted after updating the OS. I installed my old apps, the app world was installed also However When i try to download Blackberry protect i get an error " Error 907 invalid COD, 404 error not found" this is the first time something like this happens,
View 2 Replies View RelatedSince last night, my Blackberry Protect app is "unable to login to your BlackBerry ID account", I did the usual, went to my BB account and reset a new password, didn't work, did twice, still hasn't worked. I jave a BB Torch 9810,
View 1 Replies View Relatedi tried to download the new software for my Blackberry which resulted in my phone crashing and having to re-install everything. When i logged onto Blackberry protect to retrieve my contacts there was only backups from the new installation. Surely this defeats the object of having the protect application?
View 2 Replies View Relatedi can't seem to use 3G on my 9860.. it has bands 1, 4, 8.
View 2 Replies View Relatedhow to downgrade the blackberry 9860 os from os 7 to os 6 or 5?
View 5 Replies View Relatedi have only had this phone four days and it has all of a suddend started switching itself of then reboting itself then flash and vibrate of 2mins then turning it self off again, it has done this constantly for 2 hours now.
View 5 Replies View RelatedJust purchased my new blackberry torch last June and I have been sending it to service center for 5 times already. I am so lost on how to fix the problem. My problem is my phone shows full signal strength and I can't receive not make calls nor messages. I tried to call the service provider for any network problems and they said no problems at all. It happens at ant time of the day. Service center says there no problem on the phone. I just notice that whenever I put the rubber casing on my phone problem occurs.Is there any connection? Im using the rubber casing for easy grip.Signal: -77dbmOS: 7.1.0
View 2 Replies View RelatedSince this morning my Blackberry's speaker hasn't been working, I get no message alerts, no alarm, no music, the camera shutter isn't even going off. However everything is fine when I put headphones in and I can also make phonecalls without speakerphone.
View 9 Replies View RelatedMy torch 9860 could not sync. more than 70 contacts from outlook
View 1 Replies View Relatedi got my bb torch 9860. it was using wi-fi connection. but when i update software it is not using wi-fi at all, when i go to wi-fi dignostic it shows local ip address as missing mean does not shows local ip address.
View 1 Replies View RelatedI have set up a BB Id using using my laptop and have received a mail from BB validating the same. I have also tried login in from my laptop and it works.However, when I try to log in using my BB Id and password from my phone it is giving an error message 'The user name and password provided do not correspond to a valid blackberry ID'.
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