BB Torch :: 9800 Sync Keeps Failing?
Oct 5, 2010
Trying to synch Torch 9800 running 6.0 Bundle 2949 with Outlook 2010 on a new Windows 7.0 desktop.
Desktop is newly loaded Version 7.1.0.32.
When I connect the back-up works ok. Synching then starts but fails at different stages :one time I see where there are differences, click one and then everything hangsEarlier, it read the records and was about to start the synch then froze.One time it froze during the reading of records.On my old desktop running Office 200 and Widows 7.0 at least it synched, although I did suffer from duplications in the calendar.
Seriously think of giving up on BB and going to Windows phone when my contract comes up, as this is a key requirement for me.
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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Nov 12, 2010
I had a Windows failure that has resulted in all programmes having to be re-installed, including Blackberry Desktop. Now when I connect the Torch 9800 to my computer the programme opens and the model is recognised but it fails to connect to synchronise. Error message - "Blackberry Desktop Software cannot comunicate with the connected device". How can I solve this problem as all the requisite conditions for connection have been fulfilled.
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Aug 14, 2010
I used to be able to sync all my contacts with my 9700 bold, but now since I received the torch, it is giving me an error saying I should look at the desktop manager information. with a # that says KB14545 error or whatever.What should I do to sync my contacts. p.s. Google sync sucks, it re-duplicated my contacts making me have 1400 contacts when I only have 170.
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Aug 12, 2010
I'm a new Blackberry user just picking up a Torch today. I proceeded to sunc up my Contacts using Blackberry Desktop Manager and was presented with an error and a KB article to consult. KB19454-"The <organizer application> database cannot be accessed for synchronization" appears when attempting a synchronization using BlackBerry Desktop Manager 1.0 on a Mac computer
Has anyone experienced this issue and no the solution? Although the KB article references many sync item issues, mine is with contacts. I admit I was a little disappointed to find that out-of-the-box I was unable to sync with Contacts on OS X.
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Apr 5, 2012
After the last software update I reset my sync with desktop configurations. The calendar fails to reset despite numerous tried and I desperately NEED my calendar to sync and everything else syncs BUT the calendar. what else can I try?
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Sep 26, 2010
Since I updated to the new 6.0.2.44 upgrade I haven't been able to sync to my laptop. I connect my cable to the 9800 and start the software. It tells me to connect to my 9800 and says disconnected in the lower right corner. I've pulled my battery and restarted, but no luc
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Oct 20, 2012
My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync. It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID" "An error occured during an attempt to access a device database record.
I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...
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Feb 9, 2012
I am unable to sync Outlook 2007 with my Torch 9800. When I set it up to sync with Outlook it looks OK and says to go ahead and use it but then comes up as not installed.
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Oct 12, 2011
I have both Outlook Express and Microsoft Outlook on my laptop, one is business & one is personal. When I sync my torch and laptop, only the Outlook Express address book is transferred to my blackberry. Do you know haow I can transfer the Microsoft Outlook address book?
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Aug 18, 2010
Anyone else noticed this?
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Sep 13, 2010
I know there are separate posts on this subject on connection consistency problems but I can't seem to get an answer to a fundamental question. Is the problem hardware or software related? Since turning off WiFi improves the connection consistency significantly what does that imply? I want to return my Torch of this is a hardware issue.
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Sep 15, 2010
I am trying to put my music on the media card of my new 9800 Torch. I first need to enable the mass storage mode. How do I do that?????? I cant find ANYTHING that says "mass storage mode" on or off. How do I turn it on???? I tried to sync some music to my new Torch but it went in the main memory not onto the storage card where it belongs. How do I make it go ONLY to the sotorage card. Is this something I have to do on the desktop program?
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Aug 24, 2010
I'm unable to sync my n97 with Ovi. I'v set my phone sync settings to Ovi, saved the message from Ovi on my phone, entered the four digit pin sent by Ovi, de-selected contacts from the list of items i want to sync (i'm only syncing my contacts and calendar) and connected my phone to the internet but my n97 still fails to sync with Ovi. What am i doing wrong? Can someone pls help out?
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Sep 15, 2010
I thought the new OS 6 would resolve the problem. I have the device set to save forever, and it is erasing everything older than 60 days on my desktop.
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Apr 29, 2010
I purchased the Torch last week. I use it for work. Due to firewall issues I had to have my IT department download the Desktop Software for me so that I could sync everything. I am on the personal plan not the Enterprise, although I still can receive emails for work.
When I did the Configure Settings to set up the syncing it let me do the Calendar and then the Address book. Yet when I got ready to run the sync the Calendar says "not installed". I was able to sync the contacts with my Outlook, but for some reason can't get the Calendar to work. I really need to have my calendar sync'd.I'm on AT&T and have had the Bold 9000 previously. I never had any problems with the Desktop Software until now.
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Sep 3, 2010
I get this problem and cant sync my contacts from Mac.I am sorry i spent so much money. I got the same problem with the 9000 bold and was teh reason i let go. Now I have the same problem.
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Aug 16, 2010
I was able to Sync my contacts on my new Torch 9800 from MS Outlook but then experienced several "pocket calls" even with the Phone Lock feature ON. So I activated the 4 digit security code feature that requires entry before making any outgoing calls to resolve the "pocket call" issue, but now when I try to synch my contacts it asks for my 4 digit security code. I have 10 attempts to get it right but it doesn't recognize the security code on my PC. I am linking via the USB cable directly to my phone. Anyone know how to resolve this?
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Oct 29, 2012
I can't stop sync deleting past calendar entries. Using torch 9800 and OS6 2949 with outlook 2007. I tried configuring for hours but syncing still comes up trying to delete entries more than few months old, which I want to keep. I tried 'upcoming entries only' (then it wants to delete over 1000 entries!!) and can't get the 'advanced' filters option to make any difference.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Sep 1, 2010
When i sync my contacts from DM with outlook on my torch i keep getting this error message - error 0x80040fb3
I have removed all of the pictures from the contacts on outlook but the error message still appears.
I have uncheck the picture and attachment fields in the DM but the error message still appears.
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Aug 31, 2010
Blackberry 9630
Desktop Manager 4.7
Ms Outlook 2003
Win XP Pro
This is a clean install and syncing address book and contacts works fine. Syncing the calendar fails every time on entry 597 of 616. Why is it failing on this one specific entry and which one in my calendar is it? Also, what was the last Desktop Manager software version that included the Redirector?
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Jul 7, 2012
I just tried syncing music to my MotoACTV. It was going along fine, and then I got an error along the lines of "There is a network failure on drive F:. The data is lost." I have done a factory reset, and have uninstalled and reinstalled the motocast software. When I try to sync, it goes through the "Analyzing files" stage and then gets to "Syncing Music to Device" and freezes. I have tried syncing several different playlists, and nothing works.
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Sep 25, 2011
I have had my BlackBerry Torch for about four months now. For the first two weeks I couldn't download a single thing, yet on my curve 8520 the downloads would never fail! One day out of the blue my torch started working, I was downloading at inbetween 100 and 200 mbps... And no download was failing! No matter what the size! I think my biggest to date was close on 1 gig! I was told by my carrier that I had to do an OS update to solve another minor issue I had, which I did! After that update, no matter what I try download it fails!So, my question is... What exactly do they take off or put on the phone in order for it to all of a sudden do this?
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Jul 7, 2011
The touch screen of my Torch is failing. Sometimes it work but most of the time it's dead, sometimes I can just like on an item but not move the page. I rebooted, reloaded, redid everything I could but still to no result.
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Jan 2, 2012
Blackberry Protect on my Torch is failing to back up it has tried 35 times today without success!
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Nov 15, 2012
Since lately my BB Torch is failing to detect or connect to my home wifi system, I even notice that it can't connet to external open networks. I use to connect so seamlessly before but now my Torch don't want to do wifi no more. I get a message saying "fail to obtain IP address" or cannot connect for some other reason I have never had before. This is very distressing to my wife and I who can't connect our individual Torch to our home wifi anymore.<br><br>
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Nov 3, 2010
i am trying to sync my 9800 with a vista based laptop and keep getting an intellisync "unknown error reported"
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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