Motorola Motoactv :: Music Sync Failing - Data Lost
Jul 7, 2012
I just tried syncing music to my MotoACTV. It was going along fine, and then I got an error along the lines of "There is a network failure on drive F:. The data is lost." I have done a factory reset, and have uninstalled and reinstalled the motocast software. When I try to sync, it goes through the "Analyzing files" stage and then gets to "Syncing Music to Device" and freezes. I have tried syncing several different playlists, and nothing works.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Jun 16, 2012
Been searching the forums and have not found a solution.My activ will no sync any work out data to my phone at all despite re-pairing, rebooting, and reinstalling app. I have also done a factory reset.Still nothing shows up on the phone application.
-all software is up to date.
-notifications to device still work (text, phone call, etc)
-activ still syncs with motoactv website.
-the phone is a droid Bionic
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Aug 5, 2012
Is there any way to extract data from training I did without having to sync to Motoactv.com? Is there a way to get .gpx or the csv file from the sdcard?
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Jun 12, 2012
Had my motoactv about a month. Traveled from the US to ireland. Did a successful sync of one run here. Changed the watch to local time, and did another run - now I'm getting "Fitness data sync failed." The motoactv software tells me to check the logs for more details. I do. More details = "Fitness data sync failed.". Not a very helpful 'more details'. I'm assuming this has something to do with the time change, but upon setting the time back to Eastern, it still fails.
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May 20, 2012
I bought the 16GB MOTOACTV, and I've been struggling for days to get it working. After countless restarts, uninstalls, reinstalls, configuration, etc., I think it finally works... except for one thing. The device fails to sync fitness data through MotoCast USB. Every time I connect, a window pops up titled "Connection Error" that says "Your MOTOACTV device cannot connect to the internet."
Of course, I've updated the device software to MA 1.6.12 N16 and Motocast to 1.2.9 (with Motcast USB at version 1.7.0151.0). and I've let everything related to the MOTOACTV through my firewall. The music sync works, and I can see all my playlists from iTunes and Windows Media Player, and I can even sync the fitness data through Wi-Fi (Settings->Wireless->Workout Sync->Sync now).
I just got done reinstalling MotoCast and MotoHelper 2.1.40 Driver 5.5.0, and that didn't help, and I've done a factory reset and tons of reboots. What else is there that I can try?
Windows 7 Professional SP 1 x64
MotoCast for Windows Version 1.2.9
MotoCast USB Version 1.7.0151.0
MOTOACTV Software Version MA 1.6.12 N16
Model Number Motorla-F100
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Sep 21, 2012
I'm unable to sync all of my music. The number of songs is correct when it displays in MotoCast but it only copies 187 of 1759 songs. The sync history shows an error.
Syncing Fitness data with the MOTOACTV.com
Fitness data sync successful.
Sync summary
Sync start time = 2012-09-21 20:31:02
[Code].....
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Feb 12, 2012
I can't get my music to sync. I cant make it work.
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Feb 28, 2012
From what I have read, music from Apple's iTunes and Window's Media Player can be used to sync music and playlists. Does anyone know if this also works for Songbird?
A big reason I switched to Android 2 years ago was to finally drop iTunes and WMP has never been a very appealing tool for managing my music. It strikes me as odd that an Android device would be dependent on an Apple or Windows product but perhaps I am misunderstanding this.
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Feb 26, 2012
As of today, my month-old Motoactv will no longer sync my fitness data either through a direct USB connection or Wi-Fi network. I've synced many times over the past four weeks both ways without any trouble, but after today's run, I tried to sync and nothing happens. Motocast USB will start up when I connect to my PC, it will attempt to sync, then returns with this message:
Total Transferred files size = 0.0 B
Fitness data sync failed.
Start sync with "MOTOACTV" at 2012-02-26 16:28:28
Syncing Fitness data with the MOTOACTV.com
Fitness data sync failed.
Sync summary
Sync start time = 2012-02-26 16:28:28
Sync stop time = 2012-02-26 16:28:55
Windows OS = Microsoft Windows 7
Device = MOTOACTV
Phone model = F100
USB speed = 2.x
Transferred files count = 0
Total Transferred files size = 0.0 B
Fitness data sync failed.
When I attempt to sync via Wi-Fi, I get the error: "Network Error. Internet Connection unavailable". Everything was working until today. Now, neither options work.
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Apr 29, 2012
I am using the MotoActv with Mac OSx Lion, all devices updated to the most recent versions. All had been working perfectly until a few days ago. Now, when I plug in via USB port to sync music and run data, MotocastUSB loads, but the message at the bottom of the screen says "Connect your Device" and all of the indicators say 0GB available. When I press the Sync button, I get a Sync complete message with Media sync:failed. Fitness sync: successful. When i then press the Sync History button, I get the message Music:writeCommandToDevice failed. No connection to device. Info for MotoAcrv indicates 10.26 GB of space available.
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Oct 5, 2011
I have a new Droid Bionic and a new Macbook Pro intel i7. Zumocast worked the first couple of times that I used it on the Bionic but now cannot play the videos it used to play and has not been able to play any type of music. Tried downloading some mp3 files onto the Bionic and they all failed.Web access worked once but now the files will not play.
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Apr 18, 2012
I finished my first indoor run today and the run data on the motoactv device and treadmill don't match. I completed my workout and came home and synced my data. Is there a way to update the run data on the website to match the treadmill data or does the update have to happen on the device prior to syncing?
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Feb 16, 2012
Is there a way that the music on/off button could be used to advance to the next song (in a future update of course)? I run to the music beat and sometimes want to speed up/sloww down the music selection without stopping to advance the music. Just a thought
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May 12, 2012
If i sync a disabled i phone to a new computer will all the data be lost?
Info:
iPhone 4, iOS 5.1
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Jan 18, 2012
When I go to the music player and select a song to play, I get a message that tells me to plug in my headphones. The issue is that my headphones are plugged in. I didn't have this issue a week ago. I was listening to my music just fine. I have rebooted the device several times already. The weird thing is that I can hear the boot up sounds through my headphones, as well as notifications. I just can't play music. I have the same issue with the FM radio.
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Dec 10, 2011
Could anyone tell me if they are getting the same.I have lost all my history on the portal apart from my first upload - yet I have 6 workouts on my motoactv !I try reconnect the device via my WiFi network then by plugging in the USB cable and selecting sync on the device each time, but it does not see any new (which are old) workouts. Back the the trusted device until then!
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Mar 19, 2012
After my MOTOACTV 8GB came from warranty (from Moto, obviously), Motocast USB offered me an software update. I ran before the software update and sync'd to my motoactv.com account.After I installed the software update, my Motoactv DOES NOT SYNC with my account.I tried everything: sync with my laptop (Mac OS X Lion, last update), sync with wi-fi, sync after power off/power on, sync after reboot (start+power), sync after reboot of my laptop, sync after "factory reset". DOES NOT SYNC.
Then I tried a new account on motoactv.com. Now it does sync!The I tried to login to motoactv.com page -the new version is UGLY and DOES NOT WORK in Mac OS X Lion' Safari, why we need ads on that page? I BOUGHT, I OWN one MOTOACTV 8GB- and I can login to my old account, all my OLD info is there, but I want to put my new info, my new stats there.The watch does sync with my new account, DOES NOT SYNC with my old account.Then I tried to "factory reset" and to sync with old account... STILL DOES NOT SYNC.Today, I ran, and phone DOES NOT SYNC with new account neither... then I "factory reset" and it does sync with new account, but it DOES NOT SYNC with old account.
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Jun 16, 2012
iTunes (updated yesterday) and iPhone 4s are up to date with updates. When my phone synched yesterday, I lost all my music, except my most recent purchases. I also lost all my videos. Apps are not affected whatsoever.
When I look at the phone in iTunes, I can see all my music & movies listed as being on the phone but there is an "!" next to all the songs. The capacity bar shows what should be the correct amount, and there is about 10 gig of space free.
However, when I sync the phone with itunes, the capacity bar begins with what is currently (or accessible) on the phone, and then jumps to where it actually should be while it is on step 4, but then goes back to the lower amount it goes into step 5.
Info:
iPhone 4S, iOS 5.1.1
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May 6, 2012
Everything was working fine until last night when I did the recent update. I updated fine, synced a new playlist charged up and popped out for a run this morning. Very surprisingly the GPS picked up straight away but it was very quickly apparent that the audio had gone. I say gone but not completely.. there was no 'workout started' and no music playing. 1st thing was to obviously turn the volume up which when max volume was reached I did hear the beep.
Next after removing the headphones, plugging them into my phone and using the free app that plays music to the beat of my steps (brilliant) i got home and did a factory reset. No difference, can hear the max volume beep but nothing else, I've tried other headphones and the same. When I go to the music and press play nothing happens literally.. no pause button comes up... it must be registering the headphones because I can hear the max volume beep but its the only thing I can think..
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May 12, 2012
I tried to keep a hold of that thing until I could get myself a BT headset, but of course I managed to lose it. I am worried about wearing the MOTOACTV as my watch 100% of the time incase it rains, or when I wash my hands, or even sweat might get in the jack hole. where I can get some replacements?
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Mar 31, 2012
On a run today I went down a spiral ramp under a bridge and lost my gps signal several times. I was wearing a footpod. I noticed my pace measurement slowed down from a 6 min mile to about 18 min/mi.
1st question...since I had a paired footpod shouldn't it have taken over to make the pace measurement more accurate in situations exactly like this?
2nd question... assuming the footpod was taking over, how accurate is it since there seems to be no way to calibrate the actual footpod. Is the data from the footpod constantly being taken into account and then integrated back into my final workout stats?
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Aug 25, 2015
My quite new (3 weeks) S6 did a factory data reset on its own. It happened while I was driving for 2hrs on a highway, with the phone resting on the empty passenger seat, not touching the phone. Lost all data, all apps, all pics. Very frustrating. After 3 days of research (visiting Verizon store, calling Verizon, calling Samsung, internet research), the possible cause may the following:
About 2-3 hours before driving, the phone did a scheduled automatic update, which took more than 30 min to complete. This all happened in a signal-weak area. Tech support said, although the update completed, it may have had some flaws, and when the phone detects that, it may resort to a factory data reset to avoid greater functionality problems.
Unfortunately, the end result included functionality problems, most notably that the phone calendar only synched partially (!!) with my desktop Outlook calendar, and promptly I missed two important appointments.
When a scheduled update comes your way, make sure you backup all contacts, photos, data etc, before allowing an update to perform.
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Feb 14, 2012
I just did a 15km outdoor run, and used the race yourself feature. Everything worked fine, the gps was detected at the start, and I got my pace and distance information throughout the run. However when I uploaded the run there is no map or elevation information and it says "No GPS data was detected".
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May 10, 2012
Yesterday I do an interval workout and lost part of my training and another part I receive this message!
In the watch I can see the informations and the route, but in the site I receive this message and 2 workouts from is missing!
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Jan 4, 2012
I did two activities in my last run, and when I check in MOTOACTV website, it shows "Workout does not contain any raw data".
Did I set it wrong by combining 2 activities in 1 run?
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May 12, 2012
No GPS data was detected. That's the message I see after synching my latest run from this morning to the web portal. I had the run scheduled on the portal calendar, and it appeared in my device as a planned run. When I selected that run on my device it gave me Outdoor or Indoor options. I chose Outdoor and it began searching for my heart rate monitor and GPS signal. Locked on heart rate monitor immediately and gave me the "GPS Locked" ,essage after about 2 minutes. I pressed Start and ran for 20 minutes. Returned home and synched the device. No GPS data was detected.
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May 8, 2012
I currently use Sports Tracker (www.sports-tracker.com) to monitor my runs. Now that I have purchased the MOTOACTV 8GB I want to export my workout data from Sports Tracker and import it to MOTOACTV.com
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Dec 29, 2011
All of my runs start and end in the same place (in reality). However, the last n minutes (or miles?) of every run seem to be getting lost somewhere. The problem exists in both the device and on the site, so I'd assume it's getting lost in the device.
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Oct 27, 2012
I am a new user and it seems that motoactv is using something like cloud station to let us uploading our workouts data there. The layout of the motoactv.com is nice. Well, if just in case, the motoactv.com platform stops operating, how can we backup our training workouts data?
I know other company has software for users to install in the PCs so that they can transfer their workouts data from their devices to their PCs. However, motoactv does not offer this kind of software.
I find there is "export" button in motoactv.com. However, for the four kinds of format we can choose, "KML, TCX, GPX (route data), CSV", I really don't know how to use and view them. May I ask anybody who can teach me here?
Well, the only thing I can think of is there is a workout summary in the motoactv. It already give us much information of our workouts except the Zone data. Perhaps we can transfer those data to our record manually. However, I really hope that there should be a much better solution.
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Aug 15, 2012
I've been using my MotoACTV for just over a month and I've been running a sync over wifi after each workout. I took the device on holiday with me for 2 weeks and tracked ~5/6 runs on the device while I was away. I just ran a sync via the USB when I got back and it looks like it's lost the data for the 5/6 runs. The data isn't online and they are no longer appear to be on the device
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