Motorola Motoactv :: Fitness Data Sync Fails With USB
May 20, 2012
I bought the 16GB MOTOACTV, and I've been struggling for days to get it working. After countless restarts, uninstalls, reinstalls, configuration, etc., I think it finally works... except for one thing. The device fails to sync fitness data through MotoCast USB. Every time I connect, a window pops up titled "Connection Error" that says "Your MOTOACTV device cannot connect to the internet."
Of course, I've updated the device software to MA 1.6.12 N16 and Motocast to 1.2.9 (with Motcast USB at version 1.7.0151.0). and I've let everything related to the MOTOACTV through my firewall. The music sync works, and I can see all my playlists from iTunes and Windows Media Player, and I can even sync the fitness data through Wi-Fi (Settings->Wireless->Workout Sync->Sync now).
I just got done reinstalling MotoCast and MotoHelper 2.1.40 Driver 5.5.0, and that didn't help, and I've done a factory reset and tons of reboots. What else is there that I can try?
Windows 7 Professional SP 1 x64
MotoCast for Windows Version 1.2.9
MotoCast USB Version 1.7.0151.0
MOTOACTV Software Version MA 1.6.12 N16
Model Number Motorla-F100
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Jun 12, 2012
Had my motoactv about a month. Traveled from the US to ireland. Did a successful sync of one run here. Changed the watch to local time, and did another run - now I'm getting "Fitness data sync failed." The motoactv software tells me to check the logs for more details. I do. More details = "Fitness data sync failed.". Not a very helpful 'more details'. I'm assuming this has something to do with the time change, but upon setting the time back to Eastern, it still fails.
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Feb 26, 2012
As of today, my month-old Motoactv will no longer sync my fitness data either through a direct USB connection or Wi-Fi network. I've synced many times over the past four weeks both ways without any trouble, but after today's run, I tried to sync and nothing happens. Motocast USB will start up when I connect to my PC, it will attempt to sync, then returns with this message:
Total Transferred files size = 0.0 B
Fitness data sync failed.
Start sync with "MOTOACTV" at 2012-02-26 16:28:28
Syncing Fitness data with the MOTOACTV.com
Fitness data sync failed.
Sync summary
Sync start time = 2012-02-26 16:28:28
Sync stop time = 2012-02-26 16:28:55
Windows OS = Microsoft Windows 7
Device = MOTOACTV
Phone model = F100
USB speed = 2.x
Transferred files count = 0
Total Transferred files size = 0.0 B
Fitness data sync failed.
When I attempt to sync via Wi-Fi, I get the error: "Network Error. Internet Connection unavailable". Everything was working until today. Now, neither options work.
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Jun 28, 2012
"MOTOACTV cannot connect to the server. Please try after sometime." when trying to sync fitness data. Tried with the USB cable as well, not working either. Is the service down?
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Jan 7, 2012
My internet connection is fine, I can use the webiste, it connects and everything. It just won't sync. It won't even do it over wireless. I tried restarting the device, restarting my comp, resetting the modem.Any ideas? I have about a weeks worth of runs that I'd kinda like to upload.Edit:This is an example sync history everytime i try:Start sync with "MOTOACTV" at 2012-01-07 15:35:54Syncing Fitness data with the MOTOACTV.comFitness data sync failed.Sync summarySync start time = 2012-01-07 15:35:54Sync stop time = 2012-01-07 15:36:14Windows OS = Microsoft Windows 7Device = MOTOACTVPhone model = F100USB speed = 2.xTransferred files count = 0Total Transferred files size = 0.0 BFitness data sync failed.
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Jun 4, 2012
When MotoCast USB starts, I get a MS Visual C++ Runtime Error;
Program C:|Program Files (x86)motorola media link]litemml.exe
This application has requested the Runtime to terminate it in an unusual way.
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Jan 15, 2012
Scheduled a fitness test on the website yesterday, it DL'd to the Motoactv, I ran it - and it uploaded to the Motoactv site as a run.I'd like to start a training program, but I can't as it hasn't registered my fitness test.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Feb 10, 2012
I've only had my MOTOACTV for a few weeks, and its been slowly developing my fitness music playlist. I thought this was a really cool concept when I got the device. Now the issue is, I have a lot of music on my device that I just like to listen to on a regular basis, but not so much during a workout. When I was working out and those songs that kill my buzz play I skip them, but even with a second of playtime, it logged the music with my average heart rate and activity during the song... which then placed the song into my fitness playlist.
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Nov 8, 2011
Is there a plan to incorporate support for the ANT+ Fitness Equipment Device profile? Seems that this is the only fitness related profile that is missing from the MOTOACTV. I would love to be able to use this device primarily with the Concept2 Indoor Rowing machine (as well as some Spin bikes at the gym). The Concept2 monitor software supports the FE profile and it would be nice to be able to pair the MOTOACTV to track the many meters that I'll be rowing this winter indoors. In addition... just a future thought... the accelerometer would open up the possibility of using this device as a stroke coach for on-water rowing (i.e. stroke cadence)! Nothing wearable exists like this on the market for us rowers...we have to log our workouts manually and don't have a means to retain detailed metrics such as power graph over time etc.
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Jun 16, 2012
Been searching the forums and have not found a solution.My activ will no sync any work out data to my phone at all despite re-pairing, rebooting, and reinstalling app. I have also done a factory reset.Still nothing shows up on the phone application.
-all software is up to date.
-notifications to device still work (text, phone call, etc)
-activ still syncs with motoactv website.
-the phone is a droid Bionic
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Aug 5, 2012
Is there any way to extract data from training I did without having to sync to Motoactv.com? Is there a way to get .gpx or the csv file from the sdcard?
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May 6, 2012
Did a running fitness test this evening and it gave me the audio prompt that I'd completed it. Its showing on the portal as having been completed, but its still showing on the watch as planned even after I sync'd.
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Jul 7, 2012
I just tried syncing music to my MotoACTV. It was going along fine, and then I got an error along the lines of "There is a network failure on drive F:. The data is lost." I have done a factory reset, and have uninstalled and reinstalled the motocast software. When I try to sync, it goes through the "Analyzing files" stage and then gets to "Syncing Music to Device" and freezes. I have tried syncing several different playlists, and nothing works.
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Jul 5, 2011
I have a newly arisen problem where my BB Bold 9650 will synch addresses and other data but fails to complete the synch with calendar. The pop up message from Intellisync says "connector specific error" I have tried reloading the start up disc but no change.
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Jun 2, 2012
I've had this watch 2 weeks and I'm really annoyed at Motorola. Watch just updated to latest software, and it seemed to be ok. Went out tonight on 11 mile run. Watch failed 20 seconds after starting workout. Stop running. Try again. Failed again. I do this like 6 times, even powered the device off and back on. Then, somewher around mile 9 into run, it started recording 0.98 miles... hmmmmph... so I stop running again. Restart. Nope, fails again after 20 seconds. I get home and sync workout.. it knows that i went like 0.98 mile, but there is now raw data.
1. Don't you all test your software before releasing?
2. Can I rollback to previous version? It needed help, but it worked.
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Apr 18, 2012
I finished my first indoor run today and the run data on the motoactv device and treadmill don't match. I completed my workout and came home and synced my data. Is there a way to update the run data on the website to match the treadmill data or does the update have to happen on the device prior to syncing?
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May 7, 2012
I recently noticed that I did not receive some critical emails from my Gmail account.I was able to manually sync the my email, but auto sync is no longer working.While trying to diagnose the problem I realized that my Yahoo Mail was also not updating on my device.My Yahoo account continuously trying to sync until finally it timed out.I tried to sync again and it gave an error message that it could not conntect to url..I tried everything with Yahoo Mail and finally deleted the account and tried to reinstall the account. At that point it would not let me rebuild the account, each time indicating it could not connect to the server.
I tried using the Yahoo mail app and I tried using the Motorola Droid mail app. Both failed to allow me to rebuild my account.I have had these accounts for quite some time, so something has changed in the last week that has caused my mail sync to suddenly fail.Gmail will update manually. Yahoo mail account is now deleted and will not allow rebuild.I have three Comcast mail accounts that sync with the Motorola email client without problems.I believe there may be a deeper issue with Yahoo mail because I also found my desktop client (Thunderbird) will no longer get Yahoo mail updates.
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Mar 19, 2012
After my MOTOACTV 8GB came from warranty (from Moto, obviously), Motocast USB offered me an software update. I ran before the software update and sync'd to my motoactv.com account.After I installed the software update, my Motoactv DOES NOT SYNC with my account.I tried everything: sync with my laptop (Mac OS X Lion, last update), sync with wi-fi, sync after power off/power on, sync after reboot (start+power), sync after reboot of my laptop, sync after "factory reset". DOES NOT SYNC.
Then I tried a new account on motoactv.com. Now it does sync!The I tried to login to motoactv.com page -the new version is UGLY and DOES NOT WORK in Mac OS X Lion' Safari, why we need ads on that page? I BOUGHT, I OWN one MOTOACTV 8GB- and I can login to my old account, all my OLD info is there, but I want to put my new info, my new stats there.The watch does sync with my new account, DOES NOT SYNC with my old account.Then I tried to "factory reset" and to sync with old account... STILL DOES NOT SYNC.Today, I ran, and phone DOES NOT SYNC with new account neither... then I "factory reset" and it does sync with new account, but it DOES NOT SYNC with old account.
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Feb 14, 2012
I just did a 15km outdoor run, and used the race yourself feature. Everything worked fine, the gps was detected at the start, and I got my pace and distance information throughout the run. However when I uploaded the run there is no map or elevation information and it says "No GPS data was detected".
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May 10, 2012
Yesterday I do an interval workout and lost part of my training and another part I receive this message!
In the watch I can see the informations and the route, but in the site I receive this message and 2 workouts from is missing!
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Jan 4, 2012
I did two activities in my last run, and when I check in MOTOACTV website, it shows "Workout does not contain any raw data".
Did I set it wrong by combining 2 activities in 1 run?
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May 12, 2012
No GPS data was detected. That's the message I see after synching my latest run from this morning to the web portal. I had the run scheduled on the portal calendar, and it appeared in my device as a planned run. When I selected that run on my device it gave me Outdoor or Indoor options. I chose Outdoor and it began searching for my heart rate monitor and GPS signal. Locked on heart rate monitor immediately and gave me the "GPS Locked" ,essage after about 2 minutes. I pressed Start and ran for 20 minutes. Returned home and synched the device. No GPS data was detected.
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May 8, 2012
I currently use Sports Tracker (www.sports-tracker.com) to monitor my runs. Now that I have purchased the MOTOACTV 8GB I want to export my workout data from Sports Tracker and import it to MOTOACTV.com
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Dec 29, 2011
All of my runs start and end in the same place (in reality). However, the last n minutes (or miles?) of every run seem to be getting lost somewhere. The problem exists in both the device and on the site, so I'd assume it's getting lost in the device.
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Oct 27, 2012
I am a new user and it seems that motoactv is using something like cloud station to let us uploading our workouts data there. The layout of the motoactv.com is nice. Well, if just in case, the motoactv.com platform stops operating, how can we backup our training workouts data?
I know other company has software for users to install in the PCs so that they can transfer their workouts data from their devices to their PCs. However, motoactv does not offer this kind of software.
I find there is "export" button in motoactv.com. However, for the four kinds of format we can choose, "KML, TCX, GPX (route data), CSV", I really don't know how to use and view them. May I ask anybody who can teach me here?
Well, the only thing I can think of is there is a workout summary in the motoactv. It already give us much information of our workouts except the Zone data. Perhaps we can transfer those data to our record manually. However, I really hope that there should be a much better solution.
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Aug 15, 2012
I've been using my MotoACTV for just over a month and I've been running a sync over wifi after each workout. I took the device on holiday with me for 2 weeks and tracked ~5/6 runs on the device while I was away. I just ran a sync via the USB when I got back and it looks like it's lost the data for the 5/6 runs. The data isn't online and they are no longer appear to be on the device
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Jan 5, 2012
just choose download from under workout stats, go to the link below, choose the file you just downloaded (rawDataCvs.cvs) hit convert and it will auto download a file (Motoactv.tcx) that can be uploaded into RunKeeper and other Garmin sites.I don't even know who created this, but I would love to shake their hand. url..
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Jun 23, 2012
I would like to go to one location to view and/or manipulate my data (over a long period). Currently, I don't see how or if it is even possible. Another issue is that when I view the workout data and look at the speed data, it does not reflect actual speed. The data is not representative of the ride. For example, I know I hit a top speed of 32 mph, but nowhere in the downloaded data is a number anywhere near 32.
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Jan 1, 2012
I have synced the device after each run and today it doesn't show the run I did online, but shows on the device as synced. Using Windows exploerer to view...
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Jan 17, 2012
I recalibrated my device for both walking and running. I ran for 30 minutes. I have attached a picture of the data. As you can see, even though I am running at about the same pace throughout the run, there are huge empty spaces where it must think I am not moving. why that is the case or am I just not understanding the data display
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