Motorola Motoactv :: Does NOT Sync With Old Account / SYNC With New
Mar 19, 2012
After my MOTOACTV 8GB came from warranty (from Moto, obviously), Motocast USB offered me an software update. I ran before the software update and sync'd to my motoactv.com account.After I installed the software update, my Motoactv DOES NOT SYNC with my account.I tried everything: sync with my laptop (Mac OS X Lion, last update), sync with wi-fi, sync after power off/power on, sync after reboot (start+power), sync after reboot of my laptop, sync after "factory reset". DOES NOT SYNC.
Then I tried a new account on motoactv.com. Now it does sync!The I tried to login to motoactv.com page -the new version is UGLY and DOES NOT WORK in Mac OS X Lion' Safari, why we need ads on that page? I BOUGHT, I OWN one MOTOACTV 8GB- and I can login to my old account, all my OLD info is there, but I want to put my new info, my new stats there.The watch does sync with my new account, DOES NOT SYNC with my old account.Then I tried to "factory reset" and to sync with old account... STILL DOES NOT SYNC.Today, I ran, and phone DOES NOT SYNC with new account neither... then I "factory reset" and it does sync with new account, but it DOES NOT SYNC with old account.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Aug 10, 2012
How do you sync using the usb?
Because since it messes up using the wireless and you can't view the details on the website. So I have been using the usb and now all of sudden it doesn't sync the workouts.
I can't find any info on if there is some special way to sync the workout using the usb.
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Jun 24, 2012
My question is syncing with iTunes: does the Motoactv does this automatically, or is there some kind of workaround you have to go through to get it to pull your iTunes songs into the device? I haven't used my iPod for about a year, and I was always under the impression that you could only transfer iTunes purchases to an Apple device.
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Oct 3, 2012
so my Motoactv broke - I got a new one... went through set up - it included the option to "add device" which I selected my new workouts wont sync to the on line site - wifi works - and I plug it in to sync - both sya successful sync but they dont show up on my account on line?
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Aug 7, 2012
Whatever the case maybe I dont have the "sync now" option on old workouts I can view these workouts on my device but cannot sync them to the web. How do I sync these workouts to the web??
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Dec 21, 2011
Since updating my motoactv (a uk 8gb model) last week I have been unable to sync fitness data either wirelessly or through a usb sync with motocast usb.As the forums have been down I havent been able to seek any help but I even tried a factory reset and still I cant sync my data.
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Apr 12, 2012
I got my MA yesterday and have had one workout. Whenever I try to sync it, it says Connecting and Starting Sync, but then it says something like Sync Error or Connection Error. I have tried syncing using my home WiFi network (with password), my HTC One X portable hotspot (without password) and USB, but nothing works.
I am using Windows 7 64bit.
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Mar 8, 2012
I have a brand new Macbook Air/ Motoactv 8G ( ver. 4.55.78 ) and try to connect to Motoactv on the web. After the install of MotoCast and the creation of the ID I try to go in the Motoactv web side, but no way. I Have my Firewall OFF, under Sharing: Share your connection from MotMobile / To computers using Ports F100. Is there something more that I have to switch to sync Motoactv with my device?
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Jul 9, 2012
After the last update my computer brought up a screen saying to enter in my Proxy information. This is the first time it did it and I don't have any proxy information. Since then my motoactv will connect to my network but won't sync the data over wifi. If I use usb I can sync music but no fitness data. I tried the basic stuff like forgetting my network or using my phone as a hotspot but nothing worked. So i deceided I would do a factory reset. I would only lose one day of data plus one run and one golfing outing. I do the factory reset and now it won't connect at all. It gives me an error code 360.Now to my GPS problem. Before the update it would lock on in 10- 15 sec. Now it takes almost the full 5 min and sometimes it won't do it at all. Everything was fine before the update.
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Apr 12, 2012
I just got a new laptop and can not get the motocast to upload correctly or sync to my device. I called and was on the phone with the technician and he said someone would call me, it was upgraded to a tech 3 level. nothing so far.In the meantime i am still working out but have not metric..So I pull out my old computer that runs on Vista and viola it updated and synced!Is it possible that the device can only be synced on one laptop?
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Apr 25, 2012
I can not sync my motoactv app from my droid razr. I keep getting the following error"could not reach the server while attempting to perform synchronizationlese try again later."My phone information is as follows:system version 6.12.173.xt912 verizon.en.uswebtop version 2t-2.0.0-139kernel version: 2.6.35.7-g61e35wwbulid number 6.5.1-167_dhd-14_m2-5I can connect via bluetooth to my motoactv device and receive phone calls and notifications from device. From the app I have setting set to sync over the cellular network and not wi-fi. I can sync from the motoactv device to the motoactv website over us
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Sep 21, 2012
I'm unable to sync all of my music. The number of songs is correct when it displays in MotoCast but it only copies 187 of 1759 songs. The sync history shows an error.
Syncing Fitness data with the MOTOACTV.com
Fitness data sync successful.
Sync summary
Sync start time = 2012-09-21 20:31:02
[Code].....
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Jun 28, 2012
"MOTOACTV cannot connect to the server. Please try after sometime." when trying to sync fitness data. Tried with the USB cable as well, not working either. Is the service down?
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Oct 10, 2012
i've searched and have tried everything possible.*connecting the device to either a PC or MAC, after having factory reset it multiple times, does NOTHING. device isn't seen, nothing mounts, nothing at all.i've tried:- uninstall/re-install motocast with device connected AND disconnected.- let win7 install drivers BEFORE motocast install (just plugging device in).- install motocast BEFORE letting windows install drivers (uninstalled everything, reinstalled motocast before plugging device in).- all of the above steps on both PC and MAC.- all motocast files/installs are of the latest versions directly from motorola's website.this is getting insanely annoying. is there something i'm forgetting to install? motocast includes the wireless and USB connectivity, correct?
*also, after installing motocast THEN connecting my device, the motorola adb interface driver attempts to install a second time but fails - it succeeds when installing motocast initially. i'm assuming this is where my issue lies as far as my computer seeing the device. when searching for the driver, though, i'm simply instructed to download motocast.
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Dec 14, 2011
My iTunes playlists do not show up when Motocast USB launches. As such, there is no way to sync music to my device. I've been on the phone with Motorola for many hours over many days with this issue, but they haven't been able to resolve it. The issue is currently being sent to the "engenieering department," and I was told it could take weeks to get a response.Other than this issue the device works fine.I can manually add music to the device, but a $250 fitness MP3 player without playlists? No way.I've un/reinstalled the Motocast USB software several times and made sure my iTunes is up-to-date, but it seems that the two programs are not communicating with one another.(note: I have the MOTOACTV 8GB model and my macbook pro is running on OSX 10.7.2)
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Feb 12, 2012
I can't get my music to sync. I cant make it work.
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Jan 7, 2012
My internet connection is fine, I can use the webiste, it connects and everything. It just won't sync. It won't even do it over wireless. I tried restarting the device, restarting my comp, resetting the modem.Any ideas? I have about a weeks worth of runs that I'd kinda like to upload.Edit:This is an example sync history everytime i try:Start sync with "MOTOACTV" at 2012-01-07 15:35:54Syncing Fitness data with the MOTOACTV.comFitness data sync failed.Sync summarySync start time = 2012-01-07 15:35:54Sync stop time = 2012-01-07 15:36:14Windows OS = Microsoft Windows 7Device = MOTOACTVPhone model = F100USB speed = 2.xTransferred files count = 0Total Transferred files size = 0.0 BFitness data sync failed.
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Apr 28, 2012
After spending 30 minutes reading how to set up interval training and creating planned workouts they are not showing up on my device to choose.
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Jun 16, 2012
Been searching the forums and have not found a solution.My activ will no sync any work out data to my phone at all despite re-pairing, rebooting, and reinstalling app. I have also done a factory reset.Still nothing shows up on the phone application.
-all software is up to date.
-notifications to device still work (text, phone call, etc)
-activ still syncs with motoactv website.
-the phone is a droid Bionic
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Feb 28, 2012
From what I have read, music from Apple's iTunes and Window's Media Player can be used to sync music and playlists. Does anyone know if this also works for Songbird?
A big reason I switched to Android 2 years ago was to finally drop iTunes and WMP has never been a very appealing tool for managing my music. It strikes me as odd that an Android device would be dependent on an Apple or Windows product but perhaps I am misunderstanding this.
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May 20, 2012
I have previously been syncing my golf workouts automatically with success. Recently, the rounds (workouts) will not sync. I have tried manually initiating sync from the device (runs forever) and syncing USB (times out) without success then tried reseting the device to factory. I reconnected USB and had to choose replace my devictill no success. I was able to re-download courses and my previous rounds were still on the device (this confuses me as I performed factory reset
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Aug 5, 2012
Is there any way to extract data from training I did without having to sync to Motoactv.com? Is there a way to get .gpx or the csv file from the sdcard?
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Mar 11, 2012
Is there any way to get my data off the motoactv and sync with another piece of software if I don't have access to the moto web portal? We're on 4 days now that the portal has been non functional, and this is really frustrating. It would be nice to have some way to get at my data. The moto is a whole lot less useful without it.
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Jun 4, 2012
When MotoCast USB starts, I get a MS Visual C++ Runtime Error;
Program C:|Program Files (x86)motorola media link]litemml.exe
This application has requested the Runtime to terminate it in an unusual way.
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Apr 29, 2012
I am using the MotoActv with Mac OSx Lion, all devices updated to the most recent versions. All had been working perfectly until a few days ago. Now, when I plug in via USB port to sync music and run data, MotocastUSB loads, but the message at the bottom of the screen says "Connect your Device" and all of the indicators say 0GB available. When I press the Sync button, I get a Sync complete message with Media sync:failed. Fitness sync: successful. When i then press the Sync History button, I get the message Music:writeCommandToDevice failed. No connection to device. Info for MotoAcrv indicates 10.26 GB of space available.
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Sep 10, 2012
Whassup? The last two workouts I recorded didn't sync. Alas, that's not all--they also disappeared from the Motoactv. Anyone have any ideas of what might have happened?
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Jul 23, 2012
I have the 16GB device and since I took the latest upgrade yesterday I am no longer able to sync. Message is 'MOTOACTV cannot connect to the server please try after sometime'. I can't sync via WiFi or phone.I've powered off the device a couple of times and reset my modem and router.
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Apr 3, 2012
How do I get all my planned routes (set up on MOTACTV.COM) to appear in the "Planned"menu on the watch.I've set up a number of running routes via MOTOACTV.com under the >Planning>Routing menu.I then set up a training plan - ie to run one of the routes today.I then sync'd the watch & expected that they'd all appear when I selected WORKOUT>RUNNING>PLANNED, but only teh one (ie the one in the training plan) appears.Is it possible to have all planned routes on the watch, so I can at the start of my run pick the one I want to do? or does this all have to be done via the website?
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Jun 4, 2012
I am not able to sync the MotoActv App on my Droid Razr with the Motorola Website. It says "An error occurred on your device while performing synchronization. Please try again later or contact customer support" The last time it was able to update was on Friday June 1st.I've been trying for the last 3 days and keep getting the same error.
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Jun 12, 2012
Had my motoactv about a month. Traveled from the US to ireland. Did a successful sync of one run here. Changed the watch to local time, and did another run - now I'm getting "Fitness data sync failed." The motoactv software tells me to check the logs for more details. I do. More details = "Fitness data sync failed.". Not a very helpful 'more details'. I'm assuming this has something to do with the time change, but upon setting the time back to Eastern, it still fails.
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