Motorola :: Sync Droid Razr Motoactv App With Website
Jun 4, 2012
I am not able to sync the MotoActv App on my Droid Razr with the Motorola Website. It says "An error occurred on your device while performing synchronization. Please try again later or contact customer support" The last time it was able to update was on Friday June 1st.I've been trying for the last 3 days and keep getting the same error.
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Jun 4, 2012
I'm a new Motoactv owner. Today is the first time I tried to sync my workouts and view them online. It takes a very long time to complete the sync (5-10 minutes). The first time it supposedly synced, my workouts were not uploaded to the site. When I log onto the website, that is also incredibly slow. Every link I click takes extraordinarilly long. When I try to view my work out, I get an error ("Internal Error has occurred..."), and it tells me to log out and log back in. But that doesn't result in anything different.
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Jul 3, 2012
I just received a message on my phone, that seemed to say something about a software update, even if I had already received the ICS upgrade.
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Dec 16, 2011
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
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Nov 14, 2011
Anyone having issues syncing their device with the website. I went for a run yesterday, shows up on the device says it is synced and it is still not available on the website. This is very frustrating. I attempted wireless and wired sync and both say they have completed successfully. The weird thing is when you go to the music tab it actually uploaded correctly with songs/distance but the run doesnt exist.
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Jul 13, 2012
I accidentally deleted my last workout from the website but it still show on the Motoactv. Is there a way to manually push that workout again to the website?
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Feb 19, 2012
Is there a way in which the MotoActv website can remember my settings?I also want to display the 'show non active days' when I show my Recent Workout, Again, this is something I have to tick every time I visit that page.
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Jun 26, 2012
I'm having an issue with my workouts not showing up on the website....after the sync, my workouts are erased from the device and don't show up anywhere. The device works great while I workout, but deletes the workouts when I plug the device in to sync.
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May 19, 2012
We are encouraged to give each workout a name in the planning section on the website, yet when you look at them afterwards in the workouts section, they are only shown by date. It would be much more helpful to be able to see the list with the names on. Are there any plans for this?
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Dec 20, 2011
I've been running with the motoactv for about a month and not one of my workouts every shows up on the website.I have the latest updates. My date is correct. Motocast tells me I've synced ok.On the latest workout page the following message is displayed along with Key Features A, B and C.The wellness activity tracker shows activity for every workout.No workout data?Once you've got some workouts recorded by MOTOACTV, you can evaluate them here with pinpoint precision.
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Dec 10, 2011
Could anyone tell me if they are getting the same.I have lost all my history on the portal apart from my first upload - yet I have 6 workouts on my motoactv !I try reconnect the device via my WiFi network then by plugging in the USB cable and selecting sync on the device each time, but it does not see any new (which are old) workouts. Back the the trusted device until then!
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Jul 1, 2012
I have dropped my wireless network and readded it but the watch never gets anything downloaded to the website. Since June 16 it has not performed a successful sync and nothing in my environment has changed and the watch is around the house a lot. Be nice to get this fixed too.
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Jan 16, 2012
My account suddenly lost all the workout data. My goals, settings, workout plans, calender....all that data is present. And when I log in I see my latest workout, but when I click on the view details button or click on the wellness tab I get nada.
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Jan 12, 2012
Is the website working for others? My recent workout page just shows me a generic description of how motoactv works and says that I've haven't uploaded any data yet...
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Apr 8, 2012
Is there a way to show a graph of the step-rate for runs on the website?
I added it to display on the watch during the run, but once uploaded to the site there doesn't seem to be a way to display that data.
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Jan 2, 2012
Maybe this is me but I can't see any workouts planned when I click on a date where a workout is planned on the ribbon summary on the homepage it says no workouts planned yet they are in the calendar. also how do you get a summary of your weekly mileage as its a staple bit of data for distance runners?
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Mar 17, 2012
My weight training workouts are not showing up in most areas of the motoactv site. I can see them if I click on the dates I did them on the calendar at the top of the page, but nowhere else. In overall tracking or the "Last Workout" section of the main page, they never appear. Also, on the Calendar at the top it will show 2 weight training workouts on saturday, even though they were a week apart. The other type of new workout from the latest update that I've used, aerobics, does show up normally. I've attached an image to help make this more clear.
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Dec 30, 2012
My AOL mail will not sync on my droid razr maxx hd. It had not synced for 2 days, I deleted the account, when I tried to add it again it will not connect to the server.
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Feb 16, 2012
OK, So tell me if this happening for you too. I went in and planned a workout. I put it for Tuesday and Thursdays. I saved it, and it went into the calendar. I then went back in, because I wanted to add a route to the workout. I went in, and then added tou route, and saved it again. For some reason now, my workouts were on Monday and Wednesday on the calendar. So I went back in to check off the correct days, and noticed that the checks were no on Sunday and Tuesday. So I set it back to tuesday and thursday. Just for kicks, I went back in to edit, and sure enough, Monday and Wed were checked now instead of Tuesday and Thursday.
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Jan 7, 2012
how to sync facebook contacts to the razor?
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Dec 14, 2011
i cant seem to sync my fb contacts.i entered my fb email/pass into the accounts appit said it was ok, but no contacts show up in my contacts nor do any show up in my gallery app. i tried re-entering the info, removing the acct, adding it again, rebooting my phone etc. now, it looks like there is a tiny bit of progress.. i can see "me" but that's it. in the contacts app, if i only select to display fb contacts, it just shows me and not body else. in the gallery app, if i hit menu and then hit "friends" again, it only shows me. why is this not pulling in any contacts/friends?
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Nov 27, 2012
Tapping my way through "Go to all settings" > "Accounts" > "Google". I see my gmail account shown, and under that it says "Sync is OFF". Before the update to Jellybean I could find where to turn this on and off. Further tapping on my account name I get to a screen titled "Sync" at the top-left. The options icon gives me "Sync now" and "Remove account" options. The screen is filled with a list of Google things I can sync. Tapping any of those syncs that Google thing. But, none of them are configurable.
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Nov 11, 2011
I set up my corporate Exchange account using the Corporate Sync. It works fine when I am on 4G but when I switch to my Netgear 600 router at home I cannot sync with the Exchange account. Everything else works while on Wifi including my Gmail.
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Feb 29, 2012
I can't sync a digital copy of a movie from my PC to my MAXX. When looking in the Verizon forums I found the following statement:Transfer Pictures / Videos - DROID RAZR / RAZR MAXX by MOTOROLA.
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Feb 28, 2012
I set up my company's exchange email on my phone today, all the calender events, and Contacts sync, I can send email, but my inbox is always empty. I know I'm getting emails,I've sent myself things, it shows up on my laptop and my phone never receives anything. Has anyone else had this problem
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Nov 27, 2011
I am trying to sync my Razr to my AOL email account. Right now I can't get both to talk to each other and can't find any support in AOL settings or on my phone.
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May 24, 2012
Exchange Active Sync is not working for me. It will not sync anything. I can not get or send email.This had worked fine for months. Tried rebooting phone and deleting and adding back account. In the settings did the verify account and it says sucessful. Works for email if I use the "Email Accounts" option and not "Corporate Sync" option but I need my contacts and calander also to work.
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Feb 3, 2012
I used the email app to setup my AOL email. I have noticed that when I delete email on my computer (AOL account) that those deletions are not appearing on my Razr. I used an OG Droid before the Razr and never had this issue- they are deleted on the Droid when the account syncs.
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Dec 31, 2012
How and or what do you use to Sync Photos from Razr Maxx to a Windows PC?? Also can you Sync both ways? I have photos on my Phone that I would like to find a simple way to sync with my PC, and of course I have some photos that I would also like to Sync with me phone.
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Feb 22, 2012
Is there a way to force manual corporate sync setup?Our corporate email settings (for phones) have just changed and they recommended (requested) I delete the prior corporate sync and re-input all settings.Foolishly, I followed this advice...Now, repeated (dozens!) auto-discover attempts have failed and no manual input option is being offered.
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Mar 6, 2012
For some reason, I'm currently unable to sync my facebook events to my phone calendar. In the Settings>Accounts, my facebook account is listed. When i tap on my account and enter my username/password, I'm brought back to the list of accounts, and I can't sync either my contacts or my calendar with my phone.
I used to be able to do this on my Galaxy S and could do it for a minute on the Razr. Does anyone know what happened, and if I can re-establish the sync? I've tried uninstalling and reinstalling facebook, but it didn't do anything.
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