Motorola Droid Razr :: Cannot Sync With Exchange Account
Nov 11, 2011
I set up my corporate Exchange account using the Corporate Sync. It works fine when I am on 4G but when I switch to my Netgear 600 router at home I cannot sync with the Exchange account. Everything else works while on Wifi including my Gmail.
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May 24, 2012
Exchange Active Sync is not working for me. It will not sync anything. I can not get or send email.This had worked fine for months. Tried rebooting phone and deleting and adding back account. In the settings did the verify account and it says sucessful. Works for email if I use the "Email Accounts" option and not "Corporate Sync" option but I need my contacts and calander also to work.
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Nov 16, 2011
my email and calendar are working fine. My contacts, however, are not sync'ing. I've tried unchecking/rechecking the sync contacts option under accounts and get the same results.
We are using exchange online. I do have over 1000 contacts, could the number of contacts I have be the issue?
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Feb 17, 2012
I have set up a corporate synch account but am having connection issues. I ran through all the steps to set up the account and it said it was successful but when i try to synch i get a connection error
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Jan 5, 2012
Cannot setup Exchange 2010 Active Sync account. I keep getting the following error:"You entered an incorrect server address or the server requires a protocol version that Email does not support"'m an Exchange admin & have other devices in the enviroment. My account works on other devices. I've tried other test accounts on the Xoom & cannot get it to sync with Exchange. I've created a new policy as per the instructions found here - https://motorola-global-ortal.custhelp.com/app/answers/detail/a_id/65228/~/motorola-xoom-%E2%80%93-%22this-server-requires-security-features-that-your-android still the problem persist.
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Dec 1, 2012
I have had problems with emails in my Microsoft Exchange account not displaying (completely blank body), not showing correct HTML content, and in some cases not showing the sender address. Now I don't know if it is inappropriate to say so on this forum, but I rooted the phone in order to uninstall the Moto email client, and install the stock ICS email client. Once I did that, none of my emails are blank, most HTML content shows correctly, and other quirky issues seem to have improved. But, the stock email client also does not have a search feature (big problem), you cannot swipe in the message list, and it's application icon does not show a badge for the number of unread emails. So it is a bit of a sacrifice to have to revert to the stock client just to be able to read my email. I have also tried TouchDown email and it displays all the Exchange emails fantastically, but it's look and feel is a bit crummy and it costs $20.
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Aug 29, 2012
My company recently upgraded to Outlook 2010, which apparently automatically saves email address to an address book in Outlook called Suggested Contacts. This group automatically populates with contacts that you communicate or have communicated with, but are not in your contact list. Because the phones are all set up to sync with Exchange, this contact list is automatically synced to the phones by default.
The problem I'm having is, I changed the default so Outlook would no longer automatically populate this and gotten rid of this address book in Outlook, but now I can't get the contacts off the phone. I have tried unchecking the box that says sync contacts, but nothing happens. The contacts remain in the phone. I am posative the contacts are linked to the Exchange account and not to Google or some other account.
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Nov 8, 2012
This bug is tied to the use of the Tasks app when syncing tasks with my Corporate Sync account. On the PC side, our company uses Outlook 2007 SP3, and the Exchange server version is 14.1.355.4001.This phone is on System version: 6.16.211.XT912.Verizon.en.US The bug is that the Snoozing of notifications is not being sync'd between the PC and the Maxx.Steps to reproduce, scenario A (Snooze action performed on PC):
1) Create task with a reminder in the future. Example --> Start: 11/8/2012, Due: 11/8/2012, Reminder: 11/8/2012 11:45AM
2) Await Reminder Notification on both the PC and Maxx (ie, ensuring newly generated task has sync'd out successfully)
3) On the PC, snooze the reminder
4) Wait a while, note Snooze is not sync'd to Maxx regardless of wait duration
Steps to reproduce, scenario B (Snooze action performed on Maxx):
1) Create task with a reminder in the future. Example --> Start: 11/8/2012, Due: 11/8/2012, Reminder: 11/8/2012 12:15PM
2) Await Reminder Notification on both the PC and Maxx (ie, ensuring newly generated task has sync'd out successfully)
3) On the Maxx, snooze the reminder
4) Wait a while, note Snooze is not sync'd to the PC regardless of wait duration The tasks app is a good one, hope to help iron out remaining tidbits to make it even better.
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Nov 9, 2012
A coworker has a DOD encryption device on his computer. Whenever he sends me any email from his computer, I get the feather with the red exclamation point and the message [Unable to decrypt this message]. If I click on the red exclamation point I get the following:Digital signature informationDigital signature error.RROR: Unable to get certificatedata.My previous Droid 1 would display the messages from my coworkers computer without an error. We use a Microsoft Exchange email server. What do I need to do to be able to view emails from this coworker?He forwarded me the same message from his iPhone 3S and I was able to view it. So it has something to do with the encryption. I saw someone had the same problem on the Droid Razr HD / Droid HD MAXX forum.
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Apr 21, 2012
I have a Droid razr maxx and an exchange server with it configured on.my phone However now Im having trouble sending any email with my razr maxx on the exchange account if I try and add any sort of attachment to the email it refuses to send just sits in my outbox?
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Jan 18, 2012
I have searched other forums but have not found a fix. While configuring my Exchange signature block on my Razr it all looks great but the recipient sees phone numbers and address as hyperlinks, instead of just email address as a link. The phone and address links obviously go no where once clicked.
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Dec 3, 2012
On my Razr M, from time to time the phone will stop getting mail. Push is on. Normally works fine, however in the last few days, I'll notice that there is no mail and the last update was hours ago. If I reboot the phone, it all works again. Three different exchange accounts on the phone and the problem happens will all three accounts at the same time. When this does happen, I still have internet connectivity. Wifi or 4g makes no difference.
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Aug 9, 2012
Several Motorola smartphones (mainly Razr's) are creating multiple ActiveSync records in Exchange when users provision a corproate email account on their phone. One record will become blocked or quarantined causing the phone not to receive mail. The user is also emailed a notification which is generating support calls.
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May 30, 2015
I use the default email app for my corporate Exchange account. It works great. I also have a Google Apps account for which I only sync Google Drive, so that I have access to my Google Drive at work. However, everyone in my exchange Active Directory has a duplicate account in Google Apps.
In my google apps account settings, I have contacts and Gmail set to never sync. Sync is off. However, whenever I am typing an address in my email app for exchange, all of me Google Apps Active Directory email addresses also come up, which is problematic because they are all duplicates of the exchange email addresses, since the directories are linked.
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Dec 16, 2011
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
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May 13, 2011
I have accumulated over 1400 contacts in Outlook over the last 10 years. So, when I purchased my Droid 2 last year, there was no problem importing them into the phone with the exchange server. But, when the number increased above 1500, I noticed that the phone only accommodates 1487. note that I don't import contacts from other sources like Google or a social networking site.
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Nov 24, 2012
Well the last week or so I have noticed that my email account is not syncing with my Razr Maxx HD - It is an outlook account - it also does the same thing with my Yahoo account as well I tried looking in settings for sync frequency but there is not option to set - I know on previouse phones there has been option for it but not this one.. Other than deleting the account and re-doing it or restoring the phone, because those two dont work.
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Aug 5, 2012
My corporate account (Exchange/Activesync server) hasn't synced since the update was installed Saturday, June 30th. It was syncing fine pre-ICS, however, post-ICS nothing. The screenshot reflects the message I receive when attempting to set up the account on the phone.
In troubleshooting, I have tried removing the account (only initially following the upgrade, account will not complete set up since) and adding it again.
Also, all other email accounts (gmail, earthlink, hotmail, yahoo) are connecting fine, only having problems with the Corporate account. Additionally, I need this to work more for the calendar sync than the email, especially since I separate my work/personal calendars via this account, Google, and personal version of Outlook.
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Apr 25, 2012
I have my email set to push/fetch every 15 minutes and it does nothing. I have to remember to refresh my email to get new mail. I tried changing the schedule to every 30 minutes, but it still doesn't work.
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Jun 19, 2012
Does anyone beside me get duplicate (sometimes over a hundred) emails on their Droid RAZR? I have two different gmail accounts syncing to my phone but only one of them has this issue.
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Apr 24, 2012
I need to set up an imap account for ssl which worked fine on my D3. On the RAZR, the only setting I see is for tsl, how can I select ssl?
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Jul 30, 2012
I have a new Razr Maxx and my email and calendar are syncing with my office Outlook account, but I can't get the contacts to sync. They were loaded originally (at the Verizon Wireless store) off of my old phone, but they will not sync.
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Oct 14, 2011
every time a new email comes in, I receive a notification alert. Since the notification is useful for other critical functions (receiving alerts on a system down - I am a Network dude), I cannot disable notifications. I find it very annoying that I have to run over to my phone every time I receive an email, thinking it might be a system down notification. I cannot selectively disable notifications by account.On My Xoom tablet, when setting up accounts, I have the option to Sync the account automatically, or not. If automatic sync is off, I can check my email at my leaisure, while only receiving notifications for important events.
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Dec 30, 2012
My AOL mail will not sync on my droid razr maxx hd. It had not synced for 2 days, I deleted the account, when I tried to add it again it will not connect to the server.
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May 1, 2012
My company forces me to use a BB to access the server. I hate the BB and do not want to carry two devices. Is there a workaround for me to be able to access contacts, calendar, emails in outlook without my IT dept's help?
Info:
iPhone 4S, iOS 5.1
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Jan 7, 2012
how to sync facebook contacts to the razor?
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Dec 14, 2011
i cant seem to sync my fb contacts.i entered my fb email/pass into the accounts appit said it was ok, but no contacts show up in my contacts nor do any show up in my gallery app. i tried re-entering the info, removing the acct, adding it again, rebooting my phone etc. now, it looks like there is a tiny bit of progress.. i can see "me" but that's it. in the contacts app, if i only select to display fb contacts, it just shows me and not body else. in the gallery app, if i hit menu and then hit "friends" again, it only shows me. why is this not pulling in any contacts/friends?
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Nov 27, 2012
Tapping my way through "Go to all settings" > "Accounts" > "Google". I see my gmail account shown, and under that it says "Sync is OFF". Before the update to Jellybean I could find where to turn this on and off. Further tapping on my account name I get to a screen titled "Sync" at the top-left. The options icon gives me "Sync now" and "Remove account" options. The screen is filled with a list of Google things I can sync. Tapping any of those syncs that Google thing. But, none of them are configurable.
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Jun 4, 2012
I am not able to sync the MotoActv App on my Droid Razr with the Motorola Website. It says "An error occurred on your device while performing synchronization. Please try again later or contact customer support" The last time it was able to update was on Friday June 1st.I've been trying for the last 3 days and keep getting the same error.
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Feb 29, 2012
I can't sync a digital copy of a movie from my PC to my MAXX. When looking in the Verizon forums I found the following statement:Transfer Pictures / Videos - DROID RAZR / RAZR MAXX by MOTOROLA.
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Feb 28, 2012
I set up my company's exchange email on my phone today, all the calender events, and Contacts sync, I can send email, but my inbox is always empty. I know I'm getting emails,I've sent myself things, it shows up on my laptop and my phone never receives anything. Has anyone else had this problem
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