Motorola Droid Razr :: Corporate Account Not Syncing Since ICS Upgrade
Aug 5, 2012
My corporate account (Exchange/Activesync server) hasn't synced since the update was installed Saturday, June 30th. It was syncing fine pre-ICS, however, post-ICS nothing. The screenshot reflects the message I receive when attempting to set up the account on the phone.
In troubleshooting, I have tried removing the account (only initially following the upgrade, account will not complete set up since) and adding it again.
Also, all other email accounts (gmail, earthlink, hotmail, yahoo) are connecting fine, only having problems with the Corporate account. Additionally, I need this to work more for the calendar sync than the email, especially since I separate my work/personal calendars via this account, Google, and personal version of Outlook.
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Dec 23, 2012
I have a razr maxx hd and ever since I did the jellybean update, my corporate email will synch correctly for a few hours and then stop synching. This may last for couple of hours or all day. I have deleted the account several times and also have done a FDR
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Dec 24, 2012
I have a razr maxx hd and ever since I did the jellybean update, my corporate email will synch correctly for a few hours and then stop synching. This may last for couple of hours or all day. I have deleted the account several times and also have done a FDR. I am still having the same problem. The coporate email is one of the main functions that I use my phone for, so its very important that it works correctly. I have tried it off WIFI and on WIFI with the same issues. It just periodically loses connection with the server and gives error message that says "Couldn't find connection to server". Like I said, this may last for only couple of hours or most of the day and then it just starts working again.
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Nov 24, 2012
Well the last week or so I have noticed that my email account is not syncing with my Razr Maxx HD - It is an outlook account - it also does the same thing with my Yahoo account as well I tried looking in settings for sync frequency but there is not option to set - I know on previouse phones there has been option for it but not this one.. Other than deleting the account and re-doing it or restoring the phone, because those two dont work.
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Jul 30, 2012
I have a new Razr Maxx and my email and calendar are syncing with my office Outlook account, but I can't get the contacts to sync. They were loaded originally (at the Verizon Wireless store) off of my old phone, but they will not sync.
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Sep 14, 2011
I placed a new event on my phone this afternoon and when I got back to my office I noticed it wasn't on my desktop calendar. I couldn't understand why it didn't sync. I went the phone and saw that the calendar was "phone" calendar not the corporate calendar. There was no way to edit the phone calendar on the page to choose which calendar to place the new event, like I could on my OG Droid.
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Jul 21, 2011
I am using Corporate Sync to sync Droid 3 to Outlook through Microsoft Exchange for contacts & calendar. When I enter a new appointment in Outlook it syncs to the phone immediately, but when I enter a new appointment on the phone, it is not syncing back to Outlook. Why? When I go into Calendar Settings -> Merge Calendars, it says both my gmail calendar and Outlook calendar are "synced and visible". Under phone calendar it says "not synced, visible", and I cannot change it to "synced". Why? How to change it?
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Feb 10, 2012
when I got update I had to do hard reset due to phone acting up. Now I can't set up my corporate email. Advises it failed to load. So you have to set it up before update and hope you never have to do a hard reset. Also noticed I have more data drop outs and data is very slow.
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Feb 28, 2012
I set up my company's exchange email on my phone today, all the calender events, and Contacts sync, I can send email, but my inbox is always empty. I know I'm getting emails,I've sent myself things, it shows up on my laptop and my phone never receives anything. Has anyone else had this problem
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Jun 1, 2011
I just upgraded to Gingerbread and can't figure out how to set up Corporate Sync. In Froyo there was a place to enter the mail server URL but that doesn't exist in Gingerbread. Since we have multiple mail servers, I think that entry is required. I've tried every combination of domain, username and password I can think might work but I always get an "invalid login" error.
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Jun 7, 2011
Following the upgrade from 2.2.1 to 2.3.3 (Droid X), I can still send and receive e-mail using my corporate sync account, but my corporate sync account is no longer listed under "My Accounts". Consequently, I can't edit it, change the password, or even delete it. Any suggestions on how to get the corporate sync account back on the account list?
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Nov 11, 2011
I have my work e-mail set up on my corporate sync account. Currently under E-mail settings, E-mail delivery, & folder sync, I would like my sent items to sync in the background as my inbox does. Every time I change it to automatically sync in the background, it reverts back to manual as soon as I leave my e-mail. Is there anyway to force this to sync in the background? Will this be corrected in the upcoming update?
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Feb 22, 2012
Is there a way to force manual corporate sync setup?Our corporate email settings (for phones) have just changed and they recommended (requested) I delete the prior corporate sync and re-input all settings.Foolishly, I followed this advice...Now, repeated (dozens!) auto-discover attempts have failed and no manual input option is being offered.
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Aug 24, 2012
When I got my phone, the Verizon rep helped move my 3000 contacts from my old phone to the new one.They are all there in the phone.But, they will not sync up into Outlook via MS Exchange.It WILL sync a newly added Contact, so sync is working between my phone and Outook.This works both directions, whether I create a new record on my phone or create the new record in Outlook.It just won't work with the ones loaded on the phone at the time of purchase.How tag all my original Contacts on my phone so they will flow up into Exchange/Outlook?
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Jan 19, 2012
Just activated a RAZR for a user and need to get Corporate Sync working on the phone. We use BPOS, hosted Exchange from Microsoft. For the life of me I can't get it work no matter what I do. I keep getting unable to connect to server. can get the same account to connect on my XOOM and non Motorola phones
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Jun 1, 2011
After the gingerbread update I've noticed that my calendar is no longer updated with my corporate entries. The email still syncs correctly and believes I have my corporate sync account. However, in the Accounts list, the corporate sync account is missing. I attempted to set it up again and I get an error: "This account has already been added". The only thing I could think of is I had Touchdown installed prior to the update. Is there any way to purge the account without a factory reset?
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Mar 6, 2012
I'm able to pull up an old e-mail via search from my CorporateSync account, but when I try to download the attachment associated with the e-mail, I get a "failure to load attachment" pop-up and an account/connection error triangle in the notification area. I have my sync setup to keep the last 3 days. I also have a problem with forwarding e-mails w/ attachments when using the SmartForwarding feature, so I'm wondering if the issues are related.
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Apr 4, 2012
So I am on my 4th RAZR and this one seems to have an issue Corporate Calendar sync. Well actually it doesn't even show a calendar for my work in the list, even though I have uncheck and check the Calendar in the settings.Forward facing camera is not working either, not sure what going on I saw an error message but haven't been able to reproduce it to get the error message but it does do "Sorry! The application Camera (process com.motorola.Camera) has stopped unexpectedly
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Dec 23, 2011
I just recieved this phone from my wife today as an early Christmas Present. In setting it up I realized that as soon as my corporate email syncs with the device the SD card and the WiFi settings are disabled permenantly. Is there anyway I can get around this? Or is there something our IT department has to do differently to support this phone? I did not have this problem with my origninal droid.
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Nov 16, 2011
my email and calendar are working fine. My contacts, however, are not sync'ing. I've tried unchecking/rechecking the sync contacts option under accounts and get the same results.
We are using exchange online. I do have over 1000 contacts, could the number of contacts I have be the issue?
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Oct 23, 2014
When I add my corporate account to the email app, it accepts my login information as well as the domain and server information. It takes me to the screen with the email options about push notifications and what not. I finish those settings and it takes me to my inbox. But nothing happens. Occasionally if I add it, it will say loading... with the spinning circle, but never loads. I have let it sit for hours, and it never syncs.
Now let me tell you what I have tried:
I have tried on 4G and on wireless
Adding from Accounts in Settings
Adding from the email app
Auto Sync data is on
Restrict Background Data is off
Once or twice it came up with the certificate issue and I noticed that the certificate was connected to a different website.
I have a gmail account, and msn account and a Verizon account. they are all connected and work fine all the time.
If I use an app called Cloud Magic it works, but that doesn't sync my calendar and contacts.
I think that is it. The phone is a Galaxy S5, 16GB / Verizon / Andriod 4.4.4 / Factory, not hacked or changed in anyway.
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May 30, 2015
I use the default email app for my corporate Exchange account. It works great. I also have a Google Apps account for which I only sync Google Drive, so that I have access to my Google Drive at work. However, everyone in my exchange Active Directory has a duplicate account in Google Apps.
In my google apps account settings, I have contacts and Gmail set to never sync. Sync is off. However, whenever I am typing an address in my email app for exchange, all of me Google Apps Active Directory email addresses also come up, which is problematic because they are all duplicates of the exchange email addresses, since the directories are linked.
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Nov 15, 2011
Corporate sync (encryption) disables 1080p video recording. ALL HD video. I started to setup my Zimbra activesync connection using the Moto Corporate Sync and get an informational message. The choice is OK only, and the only way to get 1080p video recording is to Factory Reset.
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Feb 17, 2012
I have a single corporate email account setup (Settings/Accounts), the account syncs correctly when on 4G/3G. It also syncs correctly on Wi-Fi as long as I force the phone to stay awake (scroll on the screen/push a button every so often to keep the phone awake). However when using Wi-Fi and I hit the power button shutting the screen off putting the phone to sleep, it causes my corporate sync account to throw a "Connection Error" icon (orange triangle with exclamation point in the middle) at the top of the screen. Why do I think it is a sleeping/Wi-Fi issue? Because if on Wi-Fi and I hit the power button and wait a few seconds and hit it again turning the screen on the CE icon is there. If I force the screen to stay on (method above) I never get the error. If I switch my Razr to use 4G/3G and try the same power button on/off test method, I never get the error.
I have confirmed in my Wi-Fi settings Wi-Fi Sleep policy is set to Never and I do not have any Smart Actions turning Wi-Fi off. This seemed to have happened after the .173 update. I have also forced my phone to connect to another Access Point in my house to try and isolate this issue to an AP problem but my Razr exhibits the same behavior. Also confirmed in My Accounts|Corporate Sync|Server Settings "Verify Server" that I get "Success!" in the Verification Result Window.
Droid RAZR Info:
System version: 6.12.173.XT912.Verizon.en.us
Android version: 2.3.6
[Code]....
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Nov 9, 2012
Droid Razr M - Verizon I have 2 Razr M's on different Google accounts and neither of them will sync birthdays from my Google Calendar. All the other calendars work fine (US Holidays, Week Numbers, etc.) I have tried the following with no results:Removing Contacts Birthday and Events from Google Calendar and reinstalling it.uninstalling & reinstalling Birthdays on the Razr M Removing syncing & re-syncing Birthdays on the Razr M Clearing the Partition on the Razr M Factory data reset on the Razr M Several different 3rd party calendars Talking with Motorola Tier 2 support several times?
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Sep 9, 2012
Y emails don't update althought settings are to do so. Also they don't sync so if I delete on computer or phone, they don't delete on the other.
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Nov 28, 2012
I have a RAZR M. I synced my outlook contact list into Deja Contacts, but the phone does not "see" the deja contact list, so when I receive a call, the callers name does not come up, as it would if the information were in the native contact list. How can I get the native contact list populated?
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Sep 26, 2011
Is this happening to anyone else? My contacts for my social accounts stopped syncing, however, they can still post to my Facebook, etc...
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Mar 13, 2012
how to sync excel documents using Motocast USB?
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Feb 27, 2012
My Razr's calendar stopped syncing to my gmail calendars. Gmail account settings all say to sync everything. The only calendar offered for a new appointment is "phone storage. Only calendar that shows in Calendar settings is "phone storage".
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Oct 8, 2012
Maybe I just noticed this, by my calendar won't show contacts birthdays. I've double checked that I'm syncing everything correctly. I've tried clearing Calendar data and Calendar Storage data, still no luck.
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