Motorola Droid X :: Gingerbread Update - Corporate Sync Account Now Missing
Jun 1, 2011
After the gingerbread update I've noticed that my calendar is no longer updated with my corporate entries. The email still syncs correctly and believes I have my corporate sync account. However, in the Accounts list, the corporate sync account is missing. I attempted to set it up again and I get an error: "This account has already been added". The only thing I could think of is I had Touchdown installed prior to the update. Is there any way to purge the account without a factory reset?
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Jun 1, 2011
I had been successfully syncing with my coporate exchange server since I got my Droid X last year. I received the OTA update last night for my Droid X. This morning I started the install. After the install it said that my administrator said that I must encrpyt the data on my phone for to be able to sync with the exchange server. I said yes and the phone went through a lengthy process to encrypt the data. After that it showed a coporate sync connect error. I re-entered my password but that did not help. The error says the the administrator is unable to provision my phone. I tried deleting the account and adding it back in and still get the same error.I looked at the data encryption settings under location and security and now it says that I cannot turn off data encryption. It says "The encryption settings was turned on by your administrator. You cannot turn it off". If I cannot connect to corporate email anymore, I do not want the data encrypted as I am sure it will slow down the phone.
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Jun 1, 2011
I just upgraded to Gingerbread and can't figure out how to set up Corporate Sync. In Froyo there was a place to enter the mail server URL but that doesn't exist in Gingerbread. Since we have multiple mail servers, I think that entry is required. I've tried every combination of domain, username and password I can think might work but I always get an "invalid login" error.
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Jun 7, 2011
Following the upgrade from 2.2.1 to 2.3.3 (Droid X), I can still send and receive e-mail using my corporate sync account, but my corporate sync account is no longer listed under "My Accounts". Consequently, I can't edit it, change the password, or even delete it. Any suggestions on how to get the corporate sync account back on the account list?
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Nov 11, 2011
I have my work e-mail set up on my corporate sync account. Currently under E-mail settings, E-mail delivery, & folder sync, I would like my sent items to sync in the background as my inbox does. Every time I change it to automatically sync in the background, it reverts back to manual as soon as I leave my e-mail. Is there anyway to force this to sync in the background? Will this be corrected in the upcoming update?
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Mar 6, 2012
I'm able to pull up an old e-mail via search from my CorporateSync account, but when I try to download the attachment associated with the e-mail, I get a "failure to load attachment" pop-up and an account/connection error triangle in the notification area. I have my sync setup to keep the last 3 days. I also have a problem with forwarding e-mails w/ attachments when using the SmartForwarding feature, so I'm wondering if the issues are related.
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Sep 5, 2011
I am having the following significant corporate sync issues with Contacts and Calendar after upgrading my Atrix to Gingerbread 2.3.4. 4.5.91.MB860.ATT.en, Calendar events entered on Atrix do not show up on Outlook (exchange server) through corporate sync. Events entered on Outlook do show up on Atrix. Events originally entered in Outlook and then modified on Atrix disappear in Outlook although they remain on Atrix. When I add a picture to a contact on the Atrix the "file as" disappears in Outlook. When I add the "file as" back to the contact in Outlook the picture disappears from the contact on the Atrix. This is very annoying as I rely on the pictures associated with the contacts for phone, emails and messaging. In addition this makes it difficult to find my contacts in Outlook.
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Jul 21, 2011
I received the GB update and I have not received any email from my corporate accout. It was working just fine prior to the update. I have deleted the accout and have tried to add it back in but it is not working. I get an "invalid username or passord" error. I have checked and double checked and all of the settings are unchanged.Anyone else having this problem and if you fixed it how did you do it?
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Aug 1, 2011
After upgrading to 2.3.4 my battery is drained from 100% to about 5% in about 3 hours. I noticed that data is constantly being sent and received. It seems if I change my emaill devlivery option on corporate sync email accounts from push to a periodic time, things gets much better. If I delete all but 1 coorporate sync email account battery life also returns to something tolerable. I am not receiving a lot of emails (less than 20 emails messages during the time). It seems as though multiple corporate sync emails accounts was broken in Gingerbread in a way that push email is not practical as battery is consumed and data is rate is too high. Without receiving any email had exchanged a few MB of data in less than an hour. Having single corporate sync account alleviate the data load and extended the battery life back to normal.
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Jun 1, 2011
My wife and I both downloaded the new Gingerbread update today on our Droid Xs. Everything went smoothly, and love the interface, cut copy and paste features especially. The only problem I'm facing right now is in contacts we both had e-mailed groups set up. I have over 500 contacts with the business I have. I personally needed to have three groups in my contacts: one for personal, business, and business active.
What has happened after updating Gingerbread is all of our contact "groups" are now in what is called "My account groups". I cannot edit add or delete any member in these groups. Any trick to editing or deleting or adding to the groups in "My account groups"? The only workaround I have found is to create a new group and select each and every member in my contact list again which consists of going through almost 500 contacts and splitting them into three categories.
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Aug 2, 2011
Is there no easy way to remove a Corporate Sync Account? I am trying to remove the account I set up yesterday but the screen for remove account will not let me enter a username? As such, I don't even see how I can edit this current account from the phone. Is this not possible to do from the phone or do I have to do this from the company's Exchange server?
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Jul 21, 2012
I have a Motorola Atrix 2 and initially set up a Corporate Sync account several months ago. I had no issues with this account until last week, when my Exchange server migrated.I tried adding the new server name, but that did not fix the problem. I was advised by my company (Microsoft) tech support to delete the Corporate Sync account and then re-create it.I proceeded to create the Corporate Sync account via Setting > Accounts > Add Account > Corporate Sync, but when I keyed in my information (Email address, Password, Domain, and Username) and clicked Next, I received this error:Sorry! The application Accounts (process.com.motorola.setup) has stopped unexpectedly. Please try again.I have restarted the phone numerous times, but this error still occurs. I haven't found any helpful information online thus far
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Sep 13, 2011
I had to perform a factory reset to get the gingerbread update. Everything is working fine but I've noticed that the CRT screen off effect isn't there. I thought that was a stock part of gingerbread. Has anyone else noticed or is it somehow missing from my phone? I have full animation on.
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Jun 19, 2011
I have always had a shortcut button on my home screen that when touched gave me icons for every installed program on my phone. I can not find it since Gingerbread. I can not even remember what it was called. I used it to move new shortcuts to my home screen or start apps not on the home pages. Where do I go to get it back and what's its name?
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Aug 5, 2012
My corporate account (Exchange/Activesync server) hasn't synced since the update was installed Saturday, June 30th. It was syncing fine pre-ICS, however, post-ICS nothing. The screenshot reflects the message I receive when attempting to set up the account on the phone.
In troubleshooting, I have tried removing the account (only initially following the upgrade, account will not complete set up since) and adding it again.
Also, all other email accounts (gmail, earthlink, hotmail, yahoo) are connecting fine, only having problems with the Corporate account. Additionally, I need this to work more for the calendar sync than the email, especially since I separate my work/personal calendars via this account, Google, and personal version of Outlook.
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Jun 9, 2011
did a factory reset on my phone to try and fix other problems. I setup my Corporate Sync account and it is getting emails from the exchange server but it is not syncing my calendar. Also when I go into the Blur "My Accounts" and select "Corporate Sync" there is no username listed just ****** for password and no way to turn on calendar sync. Also, if I hit the OK button I get an error that the username must not be blank. This is very tuff to correct since the username field is disabled and I am also unable to delete the account to set it up again. Really wish Blur was an option on this phone until they had these bugs fixed! I can from a Droid 1 with vanilla Android it wasn't pretty but I will take functioning over looks EVERY time.
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May 30, 2015
I use the default email app for my corporate Exchange account. It works great. I also have a Google Apps account for which I only sync Google Drive, so that I have access to my Google Drive at work. However, everyone in my exchange Active Directory has a duplicate account in Google Apps.
In my google apps account settings, I have contacts and Gmail set to never sync. Sync is off. However, whenever I am typing an address in my email app for exchange, all of me Google Apps Active Directory email addresses also come up, which is problematic because they are all duplicates of the exchange email addresses, since the directories are linked.
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Oct 1, 2011
I have a blackberry and an iPod that both sync contact photos with my Exchange 2010 server.
I just got an android and everything works except my contacts do not have photos.
Is a new version of the OS going to fix that issue or is the only solution for the forseable future a 3rd part app to sync the contact photos? I'm not talking about gmail, facebook or a USB sync
I am talking about a wireless over the air contact sync's with my Outlook 2010 through an Exchange 2010 server.
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Mar 12, 2012
Today I discovered the reason I am unable to use the Corporate Sync application is due to the fact that the password input field is limited to 50 characters. While I realize this length may already seem extreme, it is still a silly limitation which is likely just a simple hard-coded value in the application. Could someone at Motorola please remove this silly limitation and provide a build which is not contrained to a length which is within the allowable string length of a Windows password?
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Jul 16, 2011
I have been using corporate sync on my phone for months and it worked great. Just this thursday it stopped working. Im getting an error message that says Connection error.
I know all my settings are correct. It isnt that a password was changed. With the same settings I am still able to sync the email on my Xoom. So I dont know why it wont work on my phone.
Ive tried deleted the whole account and re-adding it. When I put everything in, it acts like all is well, no errors. But when I go to the email and hit refresh I just keep getting the 'Connection error'?
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Jun 23, 2011
Trying to set up corporate email sync. It sets up fine and pulls down my calendar, but won't get the email. When I try to view the email, I get a "connection error" message. It says it can't sync with the exchange server.
Tech support on the phone was useless - told me to go t the store and try it on another phone. really? The automated voice repsonse system said to download the instructions for getting the right exchange server settings to give to IT. I went tot he website and when I clicked on the link tot he file, it said - "sorry - that answer is not available"
I've been dealing with this fall morning, and am really frustrated - just needed to vent. If I can't get this worked out in short order I'm going to return the phone, and go back to the old "dumb phone"
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Feb 28, 2012
I set up my company's exchange email on my phone today, all the calender events, and Contacts sync, I can send email, but my inbox is always empty. I know I'm getting emails,I've sent myself things, it shows up on my laptop and my phone never receives anything. Has anyone else had this problem
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Feb 22, 2012
Is there a way to force manual corporate sync setup?Our corporate email settings (for phones) have just changed and they recommended (requested) I delete the prior corporate sync and re-input all settings.Foolishly, I followed this advice...Now, repeated (dozens!) auto-discover attempts have failed and no manual input option is being offered.
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Aug 24, 2012
When I got my phone, the Verizon rep helped move my 3000 contacts from my old phone to the new one.They are all there in the phone.But, they will not sync up into Outlook via MS Exchange.It WILL sync a newly added Contact, so sync is working between my phone and Outook.This works both directions, whether I create a new record on my phone or create the new record in Outlook.It just won't work with the ones loaded on the phone at the time of purchase.How tag all my original Contacts on my phone so they will flow up into Exchange/Outlook?
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Sep 15, 2011
None of the contact icons for my corporate contacts sync to my Bionic. All of my contacts in Microsoft Exchange have contact icons associated with them, and on my HTC Thunderbolt the icons synced without an issue. On my Bionic none of the icons are syncing, so all of my corporate contacts are without icons. Why are corporate contact icons not syncing, and how can I get them to sync?
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Jan 19, 2012
Just activated a RAZR for a user and need to get Corporate Sync working on the phone. We use BPOS, hosted Exchange from Microsoft. For the life of me I can't get it work no matter what I do. I keep getting unable to connect to server. can get the same account to connect on my XOOM and non Motorola phones
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Jul 9, 2015
I have set up my corporate account correctly, but no emails are coming through to my phone.
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Jul 21, 2011
I am using Corporate Sync to sync Droid 3 to Outlook through Microsoft Exchange for contacts & calendar. When I enter a new appointment in Outlook it syncs to the phone immediately, but when I enter a new appointment on the phone, it is not syncing back to Outlook. Why? When I go into Calendar Settings -> Merge Calendars, it says both my gmail calendar and Outlook calendar are "synced and visible". Under phone calendar it says "not synced, visible", and I cannot change it to "synced". Why? How to change it?
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Sep 19, 2011
I am getting through setting up my corporate sync> I can get through the following setup steps:
Open Applications tray, select My Accounts
Select Add Account
You will be at the Set-Up accounts menu with several other social network icons
Tap on Corporate Sync:
Enter: Domain nameuser name
Enter Password
Use secure server should be checked.
Enter Email address
Enter Exchange Server Address
Tap on Next to submit settings.
Handset will check with server and verify if successful. If you receive error could not auto detect server, touch OK to manually enter the server name. It then appears that I have connected to my exchange. I can then open up the email account settings and review/change the settings and I will always get the prompt that the update was successful. The connection error only appears when I open the account to check the inbox. The refresh symbol keeps spinning and eventually times out with the connection error.
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Dec 23, 2011
I just recieved this phone from my wife today as an early Christmas Present. In setting it up I realized that as soon as my corporate email syncs with the device the SD card and the WiFi settings are disabled permenantly. Is there anyway I can get around this? Or is there something our IT department has to do differently to support this phone? I did not have this problem with my origninal droid.
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Nov 16, 2011
my email and calendar are working fine. My contacts, however, are not sync'ing. I've tried unchecking/rechecking the sync contacts option under accounts and get the same results.
We are using exchange online. I do have over 1000 contacts, could the number of contacts I have be the issue?
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