Motorola Atrix 2 :: Error Setting Up Corporate Sync Account?
Jul 21, 2012
I have a Motorola Atrix 2 and initially set up a Corporate Sync account several months ago. I had no issues with this account until last week, when my Exchange server migrated.I tried adding the new server name, but that did not fix the problem. I was advised by my company (Microsoft) tech support to delete the Corporate Sync account and then re-create it.I proceeded to create the Corporate Sync account via Setting > Accounts > Add Account > Corporate Sync, but when I keyed in my information (Email address, Password, Domain, and Username) and clicked Next, I received this error:Sorry! The application Accounts (process.com.motorola.setup) has stopped unexpectedly. Please try again.I have restarted the phone numerous times, but this error still occurs. I haven't found any helpful information online thus far
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May 2, 2011
I wanted to do away from the security features (fingerprint swipe and PIN number) but I had to delete the Corporate Sync account before I could set the security to none. Then I went back to reinstall the Corporate Sync account but can't get the Exchange Serve to recognize my account info. Yes, I checked spelling and tried to reinstall dozens of times just to get "Error Logging to the account failed, please try again." I've checked and rechecked the data and I'm positive I've re-entered the account info correctly. And BTW - I'm not interested in purchasing Touchdown since I know my Atrix is capable of accessing my corporate exchange account.
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Mar 6, 2012
I'm able to pull up an old e-mail via search from my CorporateSync account, but when I try to download the attachment associated with the e-mail, I get a "failure to load attachment" pop-up and an account/connection error triangle in the notification area. I have my sync setup to keep the last 3 days. I also have a problem with forwarding e-mails w/ attachments when using the SmartForwarding feature, so I'm wondering if the issues are related.
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Mar 3, 2012
After upgrading to 2.3.6, my contacts and calendar entries in my corporate account disappeared. I deleted the account, rebooted and readded the account back, however the account name now has a 1 after it (shown at the top of the email list) and the account does not show up under Settings/Accounts. Is it in a different place now? How do I get my contacts and calendar entries back? I am receiving corporate email, but not getting any notifications. Everything else on the phone appears to be working ok so far.
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Sep 5, 2011
I am having the following significant corporate sync issues with Contacts and Calendar after upgrading my Atrix to Gingerbread 2.3.4. 4.5.91.MB860.ATT.en, Calendar events entered on Atrix do not show up on Outlook (exchange server) through corporate sync. Events entered on Outlook do show up on Atrix. Events originally entered in Outlook and then modified on Atrix disappear in Outlook although they remain on Atrix. When I add a picture to a contact on the Atrix the "file as" disappears in Outlook. When I add the "file as" back to the contact in Outlook the picture disappears from the contact on the Atrix. This is very annoying as I rely on the pictures associated with the contacts for phone, emails and messaging. In addition this makes it difficult to find my contacts in Outlook.
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Apr 8, 2012
I just upgraded from a Samsung Galaxy to an Atrix 2. All my contacts are stored on my corporate exchange server. I had no trouble setting up my Atrix 2 for corporate sync, and all my e-mails, calendar appointments, and contacts came down to my phone quickly.
However, none of my contacts have pictures. I have searched the forums and found an article telling me to go to the accounts menu to select which account pictures should come from, but there is no such menu on my phone.
What do I need to do to get contact pictures on my phone ? I administer the phones for my corporation, and this is the only smart phone I have ever encountered that did not show contact pictures (Samsung, HTC, Iphone, etc, etc).
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Jul 22, 2011
I've had the phone for around two weeks and so far about every few days I get the "unable to connect" notification regarding my corporate sync account through Motoblur. The latest incident was this morning. When I woke up I noticed that I didn't have the indicator light blinking on the outside of the phone when I know that I should've received e-mails throughout the night. When I went to go check it, I got the spinning circle for a minute or two and then "unable to connect" or whatever the connection error says. In this instance I was connected to my wireless network at home and my web browser was moving along very quickly so I know it wasn't the means to connect to my mail server that was the problem. Simply shutting off my phone and restarting fixed the connection issue this morning. The time before that, I received the error and then left the phone on my desk for about 20 minutes and it reconnected itself.
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Aug 2, 2011
Is there no easy way to remove a Corporate Sync Account? I am trying to remove the account I set up yesterday but the screen for remove account will not let me enter a username? As such, I don't even see how I can edit this current account from the phone. Is this not possible to do from the phone or do I have to do this from the company's Exchange server?
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Jun 7, 2011
Following the upgrade from 2.2.1 to 2.3.3 (Droid X), I can still send and receive e-mail using my corporate sync account, but my corporate sync account is no longer listed under "My Accounts". Consequently, I can't edit it, change the password, or even delete it. Any suggestions on how to get the corporate sync account back on the account list?
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Nov 11, 2011
I have my work e-mail set up on my corporate sync account. Currently under E-mail settings, E-mail delivery, & folder sync, I would like my sent items to sync in the background as my inbox does. Every time I change it to automatically sync in the background, it reverts back to manual as soon as I leave my e-mail. Is there anyway to force this to sync in the background? Will this be corrected in the upcoming update?
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Aug 1, 2011
After upgrading to 2.3.4 my battery is drained from 100% to about 5% in about 3 hours. I noticed that data is constantly being sent and received. It seems if I change my emaill devlivery option on corporate sync email accounts from push to a periodic time, things gets much better. If I delete all but 1 coorporate sync email account battery life also returns to something tolerable. I am not receiving a lot of emails (less than 20 emails messages during the time). It seems as though multiple corporate sync emails accounts was broken in Gingerbread in a way that push email is not practical as battery is consumed and data is rate is too high. Without receiving any email had exchanged a few MB of data in less than an hour. Having single corporate sync account alleviate the data load and extended the battery life back to normal.
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Jun 1, 2011
After the gingerbread update I've noticed that my calendar is no longer updated with my corporate entries. The email still syncs correctly and believes I have my corporate sync account. However, in the Accounts list, the corporate sync account is missing. I attempted to set it up again and I get an error: "This account has already been added". The only thing I could think of is I had Touchdown installed prior to the update. Is there any way to purge the account without a factory reset?
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Apr 20, 2011
I have Corporate Sync set up with my company Exchange server for contacts only. Worked fine initially, but has been on and off again last few weeks. It is randomly not showing the Exchange contacts. At times they are all there, other times not. I'm not positive, but I think this issue started after the 1.57 upgrade. Incredibly frustrating when you're out and need to make a call and the contact isn't there.....If I update my credentials for the account, it shows "Updating service" and seems to finish fine - Not getting any password or connection errors.
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Sep 19, 2011
I am getting through setting up my corporate sync> I can get through the following setup steps:
Open Applications tray, select My Accounts
Select Add Account
You will be at the Set-Up accounts menu with several other social network icons
Tap on Corporate Sync:
Enter: Domain nameuser name
Enter Password
Use secure server should be checked.
Enter Email address
Enter Exchange Server Address
Tap on Next to submit settings.
Handset will check with server and verify if successful. If you receive error could not auto detect server, touch OK to manually enter the server name. It then appears that I have connected to my exchange. I can then open up the email account settings and review/change the settings and I will always get the prompt that the update was successful. The connection error only appears when I open the account to check the inbox. The refresh symbol keeps spinning and eventually times out with the connection error.
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Jul 25, 2011
Has anyone else setup the XPRT using the "Corporate Sync" account with a mailserver using ActiveSync? We've been trying a number of different phones out to do a company wide phone upgrade and have had numerous issues using the "Corporate Sync" connector within the XPRT. Our mailserver isn't Exchange but is Kerio Connect which has the ActiveSync connection. I've had no problems using the ActiveSync connection with other Android 2.2 and 2.3 phones and tablets along with iPads/iPhones but the XPRT has been troublesome to say the least. The latest problem we're having is I'm able to send a 1mb attachment but not a 2mb attachment from the "Corporate Sync" account. I get "message not sent" in the notification bar. I've tried different file types jpg and pdf and have tried it on two different phones/accounts and have had the same results. If I send the attachments out the Gmail it works fine and if I swap any other brand of Android phone to the same number/e-mail account it works fine. Looking at the Droid Pro and messaging forums this looks to always have been a problem caused by MotoBlur. I've got hours into this and Sprint connected me to Motorola Tier-2 who wants me to talk with Tier-3 which is callback only so I'm waiting.
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Dec 29, 2014
I am trying to set up my corporate exchange email in my Z3, but i get a message of "you do not have permission to sync with this server....". Â I have no problems setting up exchange email in my Samsung or Ipad using the same credentials.
Â
My Z3 has android version is 4.4.4.
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Jan 13, 2013
an error has occurred. please try again. what it keeps telling me when i try to sign in. i did a factory reset on my motorola atrix an when i try to set up my account using my existing account and when I type my info. in thats what it keeps telling me "an error has occurred". Also it wont let me register my product which is my motorola atrix phone.
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Jul 25, 2011
Getting this error when they try to add a new account / update old account on Gingerbread? Trying to update my facebook password. Keep getting the error : "Error Adding Account. There is a problem with the clock on the device. Please contact customer service".
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Jul 30, 2011
My corporate email that I had on my Atrix is no longer working now that I have upgraded to Gingerbread.
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Feb 17, 2012
I have set up a corporate synch account but am having connection issues. I ran through all the steps to set up the account and it said it was successful but when i try to synch i get a connection error
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Aug 5, 2012
My corporate account (Exchange/Activesync server) hasn't synced since the update was installed Saturday, June 30th. It was syncing fine pre-ICS, however, post-ICS nothing. The screenshot reflects the message I receive when attempting to set up the account on the phone.
In troubleshooting, I have tried removing the account (only initially following the upgrade, account will not complete set up since) and adding it again.
Also, all other email accounts (gmail, earthlink, hotmail, yahoo) are connecting fine, only having problems with the Corporate account. Additionally, I need this to work more for the calendar sync than the email, especially since I separate my work/personal calendars via this account, Google, and personal version of Outlook.
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Aug 5, 2011
I received my device yesterday (August 04, 2011), and so far so good. I still need to figure out how to add my yahoo account and get my corporate email setup. If you would like to exchange information about the Photon
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
3> I have also tried unchecking "verify certificate"
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May 30, 2015
I use the default email app for my corporate Exchange account. It works great. I also have a Google Apps account for which I only sync Google Drive, so that I have access to my Google Drive at work. However, everyone in my exchange Active Directory has a duplicate account in Google Apps.
In my google apps account settings, I have contacts and Gmail set to never sync. Sync is off. However, whenever I am typing an address in my email app for exchange, all of me Google Apps Active Directory email addresses also come up, which is problematic because they are all duplicates of the exchange email addresses, since the directories are linked.
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Jun 9, 2011
did a factory reset on my phone to try and fix other problems. I setup my Corporate Sync account and it is getting emails from the exchange server but it is not syncing my calendar. Also when I go into the Blur "My Accounts" and select "Corporate Sync" there is no username listed just ****** for password and no way to turn on calendar sync. Also, if I hit the OK button I get an error that the username must not be blank. This is very tuff to correct since the username field is disabled and I am also unable to delete the account to set it up again. Really wish Blur was an option on this phone until they had these bugs fixed! I can from a Droid 1 with vanilla Android it wasn't pretty but I will take functioning over looks EVERY time.
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Jul 21, 2011
I received the GB update and I have not received any email from my corporate accout. It was working just fine prior to the update. I have deleted the accout and have tried to add it back in but it is not working. I get an "invalid username or passord" error. I have checked and double checked and all of the settings are unchanged.Anyone else having this problem and if you fixed it how did you do it?
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Oct 1, 2011
I have a blackberry and an iPod that both sync contact photos with my Exchange 2010 server.
I just got an android and everything works except my contacts do not have photos.
Is a new version of the OS going to fix that issue or is the only solution for the forseable future a 3rd part app to sync the contact photos? I'm not talking about gmail, facebook or a USB sync
I am talking about a wireless over the air contact sync's with my Outlook 2010 through an Exchange 2010 server.
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
I have been able to using the same credentials on my old phone and it used to work perfectly.
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Jun 1, 2011
I had been successfully syncing with my coporate exchange server since I got my Droid X last year. I received the OTA update last night for my Droid X. This morning I started the install. After the install it said that my administrator said that I must encrpyt the data on my phone for to be able to sync with the exchange server. I said yes and the phone went through a lengthy process to encrypt the data. After that it showed a coporate sync connect error. I re-entered my password but that did not help. The error says the the administrator is unable to provision my phone. I tried deleting the account and adding it back in and still get the same error.I looked at the data encryption settings under location and security and now it says that I cannot turn off data encryption. It says "The encryption settings was turned on by your administrator. You cannot turn it off". If I cannot connect to corporate email anymore, I do not want the data encrypted as I am sure it will slow down the phone.
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Mar 12, 2012
Today I discovered the reason I am unable to use the Corporate Sync application is due to the fact that the password input field is limited to 50 characters. While I realize this length may already seem extreme, it is still a silly limitation which is likely just a simple hard-coded value in the application. Could someone at Motorola please remove this silly limitation and provide a build which is not contrained to a length which is within the allowable string length of a Windows password?
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Jul 16, 2011
I have been using corporate sync on my phone for months and it worked great. Just this thursday it stopped working. Im getting an error message that says Connection error.
I know all my settings are correct. It isnt that a password was changed. With the same settings I am still able to sync the email on my Xoom. So I dont know why it wont work on my phone.
Ive tried deleted the whole account and re-adding it. When I put everything in, it acts like all is well, no errors. But when I go to the email and hit refresh I just keep getting the 'Connection error'?
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