Motorola Atrix 4G :: Corporate Sync Setup - Exchange Contacts Not Showing Randomly
Apr 20, 2011
I have Corporate Sync set up with my company Exchange server for contacts only. Worked fine initially, but has been on and off again last few weeks. It is randomly not showing the Exchange contacts. At times they are all there, other times not. I'm not positive, but I think this issue started after the 1.57 upgrade. Incredibly frustrating when you're out and need to make a call and the contact isn't there.....If I update my credentials for the account, it shows "Updating service" and seems to finish fine - Not getting any password or connection errors.
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May 2, 2011
I wanted to do away from the security features (fingerprint swipe and PIN number) but I had to delete the Corporate Sync account before I could set the security to none. Then I went back to reinstall the Corporate Sync account but can't get the Exchange Serve to recognize my account info. Yes, I checked spelling and tried to reinstall dozens of times just to get "Error Logging to the account failed, please try again." I've checked and rechecked the data and I'm positive I've re-entered the account info correctly. And BTW - I'm not interested in purchasing Touchdown since I know my Atrix is capable of accessing my corporate exchange account.
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Nov 16, 2011
my email and calendar are working fine. My contacts, however, are not sync'ing. I've tried unchecking/rechecking the sync contacts option under accounts and get the same results.
We are using exchange online. I do have over 1000 contacts, could the number of contacts I have be the issue?
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Apr 8, 2012
I just upgraded from a Samsung Galaxy to an Atrix 2. All my contacts are stored on my corporate exchange server. I had no trouble setting up my Atrix 2 for corporate sync, and all my e-mails, calendar appointments, and contacts came down to my phone quickly.
However, none of my contacts have pictures. I have searched the forums and found an article telling me to go to the accounts menu to select which account pictures should come from, but there is no such menu on my phone.
What do I need to do to get contact pictures on my phone ? I administer the phones for my corporation, and this is the only smart phone I have ever encountered that did not show contact pictures (Samsung, HTC, Iphone, etc, etc).
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
I have been able to using the same credentials on my old phone and it used to work perfectly.
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Feb 2, 2012
We recently had an exchange upgrade at our office and since then my Defy won't sync with my Outlook account. We've gone from Outlook Exchange 2003 to 2007. I've been reading online about the problems others are having with similar problem. It's making life difficult as I'm unable to access my work emails when I'm out of the office.
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Feb 22, 2012
Is there a way to force manual corporate sync setup?Our corporate email settings (for phones) have just changed and they recommended (requested) I delete the prior corporate sync and re-input all settings.Foolishly, I followed this advice...Now, repeated (dozens!) auto-discover attempts have failed and no manual input option is being offered.
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Jun 1, 2011
I just upgraded to Gingerbread and can't figure out how to set up Corporate Sync. In Froyo there was a place to enter the mail server URL but that doesn't exist in Gingerbread. Since we have multiple mail servers, I think that entry is required. I've tried every combination of domain, username and password I can think might work but I always get an "invalid login" error.
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Jan 19, 2012
Just activated a RAZR for a user and need to get Corporate Sync working on the phone. We use BPOS, hosted Exchange from Microsoft. For the life of me I can't get it work no matter what I do. I keep getting unable to connect to server. can get the same account to connect on my XOOM and non Motorola phones
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Sep 5, 2011
I am having the following significant corporate sync issues with Contacts and Calendar after upgrading my Atrix to Gingerbread 2.3.4. 4.5.91.MB860.ATT.en, Calendar events entered on Atrix do not show up on Outlook (exchange server) through corporate sync. Events entered on Outlook do show up on Atrix. Events originally entered in Outlook and then modified on Atrix disappear in Outlook although they remain on Atrix. When I add a picture to a contact on the Atrix the "file as" disappears in Outlook. When I add the "file as" back to the contact in Outlook the picture disappears from the contact on the Atrix. This is very annoying as I rely on the pictures associated with the contacts for phone, emails and messaging. In addition this makes it difficult to find my contacts in Outlook.
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Jul 22, 2011
I've had the phone for around two weeks and so far about every few days I get the "unable to connect" notification regarding my corporate sync account through Motoblur. The latest incident was this morning. When I woke up I noticed that I didn't have the indicator light blinking on the outside of the phone when I know that I should've received e-mails throughout the night. When I went to go check it, I got the spinning circle for a minute or two and then "unable to connect" or whatever the connection error says. In this instance I was connected to my wireless network at home and my web browser was moving along very quickly so I know it wasn't the means to connect to my mail server that was the problem. Simply shutting off my phone and restarting fixed the connection issue this morning. The time before that, I received the error and then left the phone on my desk for about 20 minutes and it reconnected itself.
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Jul 21, 2012
I have a Motorola Atrix 2 and initially set up a Corporate Sync account several months ago. I had no issues with this account until last week, when my Exchange server migrated.I tried adding the new server name, but that did not fix the problem. I was advised by my company (Microsoft) tech support to delete the Corporate Sync account and then re-create it.I proceeded to create the Corporate Sync account via Setting > Accounts > Add Account > Corporate Sync, but when I keyed in my information (Email address, Password, Domain, and Username) and clicked Next, I received this error:Sorry! The application Accounts (process.com.motorola.setup) has stopped unexpectedly. Please try again.I have restarted the phone numerous times, but this error still occurs. I haven't found any helpful information online thus far
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Aug 1, 2011
After upgrading to 2.3.4 my battery is drained from 100% to about 5% in about 3 hours. I noticed that data is constantly being sent and received. It seems if I change my emaill devlivery option on corporate sync email accounts from push to a periodic time, things gets much better. If I delete all but 1 coorporate sync email account battery life also returns to something tolerable. I am not receiving a lot of emails (less than 20 emails messages during the time). It seems as though multiple corporate sync emails accounts was broken in Gingerbread in a way that push email is not practical as battery is consumed and data is rate is too high. Without receiving any email had exchanged a few MB of data in less than an hour. Having single corporate sync account alleviate the data load and extended the battery life back to normal.
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Aug 24, 2012
When I got my phone, the Verizon rep helped move my 3000 contacts from my old phone to the new one.They are all there in the phone.But, they will not sync up into Outlook via MS Exchange.It WILL sync a newly added Contact, so sync is working between my phone and Outook.This works both directions, whether I create a new record on my phone or create the new record in Outlook.It just won't work with the ones loaded on the phone at the time of purchase.How tag all my original Contacts on my phone so they will flow up into Exchange/Outlook?
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Jan 5, 2012
Cannot setup Exchange 2010 Active Sync account. I keep getting the following error:"You entered an incorrect server address or the server requires a protocol version that Email does not support"'m an Exchange admin & have other devices in the enviroment. My account works on other devices. I've tried other test accounts on the Xoom & cannot get it to sync with Exchange. I've created a new policy as per the instructions found here - https://motorola-global-ortal.custhelp.com/app/answers/detail/a_id/65228/~/motorola-xoom-%E2%80%93-%22this-server-requires-security-features-that-your-android still the problem persist.
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Feb 12, 2012
Since upgrading to ICS, my phone will not sync with the Exchange Server.I've reformated the SD card & done the SW repair proceedure on the phone.I've deleted the phone profile on the Exchange server - so Exchange can detect and reload the profile anew The mail client doesn't show any email, but rather endlessly reports that it is syncing.The phone contacts do not sync with the server.
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Sep 20, 2011
Suddenly I can't sync Exchange Calendar (Exchange 2007) with my Atrix 4g (ATT network). I can sync my mail but not the calendar. Can somebody be able to point me to a right direction to resolve this issue. I have tried removing the Exchange from my Phone and also from my Exchange phone linkage. I am able to sync my Calendar with the another e-mail client(Can't remember/find the name of the app, Icon say EMail
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Dec 29, 2014
I am trying to set up my corporate exchange email in my Z3, but i get a message of "you do not have permission to sync with this server....". I have no problems setting up exchange email in my Samsung or Ipad using the same credentials.
My Z3 has android version is 4.4.4.
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May 8, 2011
I've just got myself a new Atrix on Orange UK and when setting up the email/calendar/contacts via the corporate sync app I found that contact were not making it through.
I administer the mail server so I watched the logs and the server does try to push the contacts, but they never appear on the Atrix.
I then googled a bit and came across this forum, and I came across a thread over in the Droid area back in aug 2010 that they had exactly the same issue. There were rather weak work arounds, including buying Touchdown, but that then doesn't play nicely with the motoblur widgets.
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Sep 26, 2011
Can we sync exchange email longer than 30 days or is this a new Gingerbread thing? Pre Gingerbread I could sync all mail
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Jan 25, 2013
is there a maximum number of folders that can be synced from Exchange server to Motorola Atrix HD active sync ?
I have an issue to sync like 80+ folders from the mailbox and it is about 500 MB. Maybe an issue with the structure of folders ?
I have tried to move one subfolder containing like 30 folders from Mailbox to a root and then back.
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May 13, 2011
I have accumulated over 1400 contacts in Outlook over the last 10 years. So, when I purchased my Droid 2 last year, there was no problem importing them into the phone with the exchange server. But, when the number increased above 1500, I noticed that the phone only accommodates 1487. note that I don't import contacts from other sources like Google or a social networking site.
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May 28, 2011
I have added an Exchange account to the Xoom. Guess that kind of account is based on what is called ActiceSync.
Unfortunalety it does not sync calendar and contacts automatically. It only syncs when I reboot the tablet, or when I turn off and on syncing manually in the settings.My provider uses an Open-Xchange server. My Android mobile phone syncs perferctly well with it.
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May 30, 2015
I use the default email app for my corporate Exchange account. It works great. I also have a Google Apps account for which I only sync Google Drive, so that I have access to my Google Drive at work. However, everyone in my exchange Active Directory has a duplicate account in Google Apps.
In my google apps account settings, I have contacts and Gmail set to never sync. Sync is off. However, whenever I am typing an address in my email app for exchange, all of me Google Apps Active Directory email addresses also come up, which is problematic because they are all duplicates of the exchange email addresses, since the directories are linked.
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Jun 28, 2011
Right now I have multipule contacts on my atrix that are "linked." Is there anyway to permanently consolidate all the linked contacts into one and export all my contacts as a csv file for outlook and gmail?
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Dec 6, 2011
I just upgraded my Atrix to Gingerbread and the contacts images are no longer loading from the linked profiles.I cannot figure out how to enable this again.
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Aug 5, 2011
I received my device yesterday (August 04, 2011), and so far so good. I still need to figure out how to add my yahoo account and get my corporate email setup. If you would like to exchange information about the Photon
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
3> I have also tried unchecking "verify certificate"
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Aug 18, 2011
I've got an E7 phone which is synchronized to my Exchange 2003/Outlook 2010 email account. Since I got this phone, I've had problems on multiple occasions with contacts simply disappearing - they are suddenly gone from both my phone and my Outlook account. I have a lot of contacts in my address book that I don't use regularly, so it's hard to know just how widespread the problem is. But three or four times over the last few months, a very important contact has disappeared, along with all the notes and information that I'd added.
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Aug 10, 2010
I've just received my Vivaz Pro and I'm desperately trying to set up a mailbox to sync email from my company's MS Exchange server.
I'm trying Settings->Application->Messaging->SyncEmail but after completing all the steps nothing happens. I've read about RoadSync but I don't have it on my phone (got it from Vodafone Italy), and it doesn't seem fair to have to pay for something I definitely expect a smartphone to be able to do for free. Is there any step-by-step guide on how to set up an "activesync" mailbox on the Vivaz Pro?
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Jul 8, 2011
I changed my FB email so I had to delete/add my Blur FB account. It added, but I am not seeing any contacts. When I go into the Facebook group, it tells me "You do not have any contacts".
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