Motorola Atrix :: Exchange Contacts Not Syncing
May 8, 2011
I've just got myself a new Atrix on Orange UK and when setting up the email/calendar/contacts via the corporate sync app I found that contact were not making it through.
I administer the mail server so I watched the logs and the server does try to push the contacts, but they never appear on the Atrix.
I then googled a bit and came across this forum, and I came across a thread over in the Droid area back in aug 2010 that they had exactly the same issue. There were rather weak work arounds, including buying Touchdown, but that then doesn't play nicely with the motoblur widgets.
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Jul 8, 2015
Since updating to Lollipop. my Exchange contacts are not syncing in my phone's stored contacts or with any apps outside of the stock email app. I have the "Sync contacts" box checked in the email app settings.
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Sep 11, 2011
Is there an easy way to sync Outlook contacts and calendar without Exchange? This is the only problem I have encountered with my new Bionic. The calendar synced, but I have lost my categories, etc. The contacts synched, but I seem to have three of everything (???). Is there a way to delete all the contacts on the phone and start over? I find it hard to believe someone has not come up with an App to make a direct USB sync with the PC, given the Extensive use of Outlook...
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Apr 20, 2011
I have Corporate Sync set up with my company Exchange server for contacts only. Worked fine initially, but has been on and off again last few weeks. It is randomly not showing the Exchange contacts. At times they are all there, other times not. I'm not positive, but I think this issue started after the 1.57 upgrade. Incredibly frustrating when you're out and need to make a call and the contact isn't there.....If I update my credentials for the account, it shows "Updating service" and seems to finish fine - Not getting any password or connection errors.
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May 12, 2011
I just got my Atrix today and apparantly was just dumb enough to upload a contacts CSV file exported from MS Outlook to my Motoblur account. It synced with my new phone and made lots of multiple entries, etc. what a mess! Now I'm reading that I can synch a number of other ways including using Windows Mobile Device Center to sync with my Outlook contacts. Now how do I stop Motoblur from synching/updating contacts and clear the phone contacts so I can sync another way?
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Nov 16, 2011
how to sync my contact list from my Motorola Atrix to my 2011 Kia Sorento.I can pair the unit but does not copy(or see my) contact list.Have gone to my dealer and 2 Bell service centres.
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Mar 1, 2012
Since mid January, my Twitter Contacts have not been syncing. I get an error message: Sync is currently experiencing problems. It will be back shortly.
This has been the error message since January 18. Here are my phone specs:
System: 4.5.141.MB860.ATT.en.US
Android: 2.3.6
I just updated my phone with the most recent update last week, however, as this has been an issue for going on two months, I don't think that the phone is the issue. I have done a FACTORY RESET and the error message is still showing up.
Numerous attempts to contact Twitter has not been successful.
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Jul 13, 2010
I just bought Nokia E72, we are using Exchange server 2007 on our office. Emails, contacts and calenders etc get synced with our exchange server but e72 shows connected but the emails or the contacts des not get downloaded (synced). I tried this with E71 same problem. But on iphones and android etc. based handsets it works absolutely high.
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Dec 17, 2010
I've tried to nail down for a long time whether this is possible or not, and I thought I would go to y'all for your feedback. Is it possible to use BIS to synchronize Calendar and Contacts over the air with a Blackberry and Exchange 2010. If so, do you have any reference that might show the proper configuration process.
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Aug 2, 2011
When I had Froyo Microsoft Exchange syncing was spotty at best. Sometimes the emails would be instant sometime it would take 10-20 minutes for them to sync and it didn't seem to matter whether data push was enabled or not. On my old DX1 GB seemed to fix this issue but now on the DX2 with GB I haven't noticed any improvemnt. Does anyone else run exchange though DX2 and what is your experience, im running SBS 2003 and all other phones on our system ie. windows phones, blackberry and some other phones all seem to work great usually the e-mail shows up in the phone about 30 seconds before the outlook inbox.
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Aug 18, 2012
I have a Xoom WiFi, updated to Jellybean. I use the built-in calendar app from Google. I have my Exchange account added, and email comes through fine. In the calendar, only SOME of my appointments show up. I figured out that it is certain categories that don't make it through... Personal, Networking, etc don't work but Business, Vacation, Firm Event, etc do. It's quite strange.
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
I have been able to using the same credentials on my old phone and it used to work perfectly.
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May 10, 2011
While I can see all my Exchange calendar items on my Atrix, it does not seem to work in reverse. So calendar items entered on the Atrix do not show in my Exchange box.
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Sep 20, 2011
Suddenly I can't sync Exchange Calendar (Exchange 2007) with my Atrix 4g (ATT network). I can sync my mail but not the calendar. Can somebody be able to point me to a right direction to resolve this issue. I have tried removing the Exchange from my Phone and also from my Exchange phone linkage. I am able to sync my Calendar with the another e-mail client(Can't remember/find the name of the app, Icon say EMail
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Aug 7, 2011
I assigned pics to a bunch of my contacts and was pleased to see they synced over to my Exchange account. All of my Android phones I've had since then (G1, Droid, G2, Sidekick 4) pulled those pictures down from Exchange once I set up my contact sync and showed them in Contacts, when I'd get an incoming call from that person, in the text messaging app, etc.
But, the Droid3 doesn't. I'm guessing this is because it looks like it uses a custom app for Exchange, but still, I'd like to see it fixed/added. FWIW, contact pics from my Google+ contacts do show up.
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Jan 23, 2012
I have an Exchange account set up on my Atrix and for some reason not all of the events in my Exchange calendar get synced to the phone. I see some of them but not others which is frustrating as I can't view all of my appointments on the phone.
I have the same account setup on another Android phone which uses Cyanogenmod 7 which has the stock calendar and can I view all the events there so it is definitely an issue related to MotoBlur and the Atrix calendar. I've tried removing the Exchange account and readding it and resyncing but it didn't make any difference.
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Sep 26, 2011
Can we sync exchange email longer than 30 days or is this a new Gingerbread thing? Pre Gingerbread I could sync all mail
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Jan 25, 2013
is there a maximum number of folders that can be synced from Exchange server to Motorola Atrix HD active sync ?
I have an issue to sync like 80+ folders from the mailbox and it is about 500 MB. Maybe an issue with the structure of folders ?
I have tried to move one subfolder containing like 30 folders from Mailbox to a root and then back.
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Nov 7, 2011
My very small company uses Exchange Server 2003 to host our own email. On my laptop, I use Outlook. When I'm out of the office I connect my laptop to the internet and access my exchange mail via an IMAP account. With that connection, I can send mail using the SMTP server. I got my new Atrix 2 and set up that account using the advanced settings that were the closest to the settings I use for the IMAP account in my Outlook setup. I was immediately able to see my inbox and receive email. After one tweak (that I can't remember any more), I was able to sent mail. Then a few hours later, I couldn't. I've tried every possible combination of the Advanced Settings in the Account Setup screens on the phone. Nothing works. I tried a Master Reset and all that accomplished was flushing away the contact list that the salesperson had copied to my new Atrix from my old phone when I bought it. I thought that was backed up to Google and would be restored when I logged back in but apparently not. Any advice on how to get that back? But the main problem is sending mail.
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May 2, 2011
I wanted to do away from the security features (fingerprint swipe and PIN number) but I had to delete the Corporate Sync account before I could set the security to none. Then I went back to reinstall the Corporate Sync account but can't get the Exchange Serve to recognize my account info. Yes, I checked spelling and tried to reinstall dozens of times just to get "Error Logging to the account failed, please try again." I've checked and rechecked the data and I'm positive I've re-entered the account info correctly. And BTW - I'm not interested in purchasing Touchdown since I know my Atrix is capable of accessing my corporate exchange account.
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Jul 4, 2011
My Facebook or Twitter is no longer syncing as of a few days ago. The Motorola Widgets are not showing any updates on my Social Networks either, any ideas as to why??
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Sep 26, 2011
On my Atrix 4G with Motoblur, purchased several months ago, I was able to set up the syncing with my Google calendar. It worked well until about 2 months ago, when the automatic synching just stopped. I WAS able to manually synch, so decided to drop the matter. After several weeks the automatic synching just returned.
Now all calendar synching -- manual as well as automatic -- has stopped for several days. I did the recommended power-off, remove battery, remove SIM card, etc., routine. No effect.
A synched calendar was the number one reason I upgraded to a newer phone model when I purchased the Atrix 4G. I have one Google calendar and one phone. All I want to do is to be able to synch them. Nothing complicated. Is this just a flaw in the Atrix?
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Aug 16, 2011
I'm having a issues where my hotmail email were working fine for months no issues then on the 8 of august stopped. It was not long after I took the new UK update for my phone 4.4.20 I have not recieved any emails. I haven't changed any setting my battaries on 'Night - time saver', I have also tried forcing it to refresh it just sit there for ages getting nowhere.POP mail serverServer: pop3.live.comPort: 995sername@msn.com or username@hotmail.comasswordCheck Use secure connectionheck Verify certificateOutgoing:SMTP server: smtp.live.comPort: 25Uncheck: Use secure connectionCheck: Verify CertificateNot sure why it's stop work anyone??
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Apr 19, 2011
All the birthdays in my gmail contacts were originally working fine on my Atrix.However since the update they do not sync properly. If I add a new contact the birthday doesn't show and if I change the birthday of an existing contact the birthday disappears on the Atrix. They dates show on the contact information but do not appear on the calendar.In addition, if I change or enter a birthday for a contact using the phone it always changes the entry to the previous day after I hit the SAVE button. For example, change a contact's birthday to April 1 and after saving it shows March 31 (which is what gets synced back to google). It doesn't show up on the calender under either date however.
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Aug 29, 2012
My company recently upgraded to Outlook 2010, which apparently automatically saves email address to an address book in Outlook called Suggested Contacts. This group automatically populates with contacts that you communicate or have communicated with, but are not in your contact list. Because the phones are all set up to sync with Exchange, this contact list is automatically synced to the phones by default.
The problem I'm having is, I changed the default so Outlook would no longer automatically populate this and gotten rid of this address book in Outlook, but now I can't get the contacts off the phone. I have tried unchecking the box that says sync contacts, but nothing happens. The contacts remain in the phone. I am posative the contacts are linked to the Exchange account and not to Google or some other account.
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Jun 28, 2011
Right now I have multipule contacts on my atrix that are "linked." Is there anyway to permanently consolidate all the linked contacts into one and export all my contacts as a csv file for outlook and gmail?
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Oct 27, 2011
I have a Photon with the latest software update. I haven't bothered reporting this problem before but it has existed since I got the phone.My contacts are stored on an exchange server. For many of friends, family, and coworkers I have added a contact photo. These contact photos work on:
EVO
EVO 3D
Epic 4g Touch
iPhone
Outlook
iPad
Galaxy
but they do not work on the Photon. By not work, I simply mean that the photos exist on the server, and when I txt or call anyone whose contact has a photo stored, the photo does not show up for almost all of my contacts that have photos in them. Curiously, there are two contacts that display photos, but I don't know why. I would like the photos to be displayed for all contacts like all of my other devices do. i did move my applications from another phone to this phone using a MyBackupPro.
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May 13, 2011
I have accumulated over 1400 contacts in Outlook over the last 10 years. So, when I purchased my Droid 2 last year, there was no problem importing them into the phone with the exchange server. But, when the number increased above 1500, I noticed that the phone only accommodates 1487. note that I don't import contacts from other sources like Google or a social networking site.
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May 28, 2011
I have added an Exchange account to the Xoom. Guess that kind of account is based on what is called ActiceSync.
Unfortunalety it does not sync calendar and contacts automatically. It only syncs when I reboot the tablet, or when I turn off and on syncing manually in the settings.My provider uses an Open-Xchange server. My Android mobile phone syncs perferctly well with it.
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Nov 16, 2011
my email and calendar are working fine. My contacts, however, are not sync'ing. I've tried unchecking/rechecking the sync contacts option under accounts and get the same results.
We are using exchange online. I do have over 1000 contacts, could the number of contacts I have be the issue?
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Jul 7, 2011
Suddenly over night, my facebook account stopped syncing with my phone contacts so that I don't have people linked with their facebooks and their pictures. I tried logging out of both the official Facebook for Android app and the Facebook "app" under My Accounts.
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