Motorola Droid Razr M :: [Unable To Decrypt This Message] Exchange Email?
Nov 9, 2012
A coworker has a DOD encryption device on his computer. Whenever he sends me any email from his computer, I get the feather with the red exclamation point and the message [Unable to decrypt this message]. If I click on the red exclamation point I get the following:Digital signature informationDigital signature error.RROR: Unable to get certificatedata.My previous Droid 1 would display the messages from my coworkers computer without an error. We use a Microsoft Exchange email server. What do I need to do to be able to view emails from this coworker?He forwarded me the same message from his iPhone 3S and I was able to view it. So it has something to do with the encryption. I saw someone had the same problem on the Droid Razr HD / Droid HD MAXX forum.
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Nov 5, 2012
Unable to decrypt digitally signed email
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Apr 21, 2012
I have a Droid razr maxx and an exchange server with it configured on.my phone However now Im having trouble sending any email with my razr maxx on the exchange account if I try and add any sort of attachment to the email it refuses to send just sits in my outbox?
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Jan 18, 2012
I have searched other forums but have not found a fix. While configuring my Exchange signature block on my Razr it all looks great but the recipient sees phone numbers and address as hyperlinks, instead of just email address as a link. The phone and address links obviously go no where once clicked.
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Dec 3, 2012
On my Razr M, from time to time the phone will stop getting mail. Push is on. Normally works fine, however in the last few days, I'll notice that there is no mail and the last update was hours ago. If I reboot the phone, it all works again. Three different exchange accounts on the phone and the problem happens will all three accounts at the same time. When this does happen, I still have internet connectivity. Wifi or 4g makes no difference.
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Oct 10, 2012
After upgrading from gb to ics I am having problems decrypting digitally signed email in Exchange. I had a similar problem in gb but it only effected the attachements. Now I can't read the message in addition to the attachments.
I have *.cer, *.crt, and *.p7b files for certificates, but the exchange client on the Atrix 2 doesn't seem to accept them (looks like it only accepts *.p12 and *.pfx). I did manage to add the *.crt files to the credential storage storage section in the main settings window, but that doesn't seem to help with the exchange client.
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Dec 20, 2012
Unlike other stock apps and Verizon bloatware, I was unable to re-enable the stock Email app.
My stock Email app used to be linked to my office Outlook email. From further research, I have found that it is the cause for warning such as "Unfortunately, process.com.motorola.services has been force closed" or something like that to pop up. My attemp to fix this was to download other developer's apps, but soon to find out nearly all of them only supports POP3 and IMAP. Needless to say I feel nauseating just thinking about spending $20 for apps like ActiveSync and TouchDown for the stupid Outlook email!
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Nov 11, 2011
I set up my corporate Exchange account using the Corporate Sync. It works fine when I am on 4G but when I switch to my Netgear 600 router at home I cannot sync with the Exchange account. Everything else works while on Wifi including my Gmail.
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Dec 1, 2012
I have had problems with emails in my Microsoft Exchange account not displaying (completely blank body), not showing correct HTML content, and in some cases not showing the sender address. Now I don't know if it is inappropriate to say so on this forum, but I rooted the phone in order to uninstall the Moto email client, and install the stock ICS email client. Once I did that, none of my emails are blank, most HTML content shows correctly, and other quirky issues seem to have improved. But, the stock email client also does not have a search feature (big problem), you cannot swipe in the message list, and it's application icon does not show a badge for the number of unread emails. So it is a bit of a sacrifice to have to revert to the stock client just to be able to read my email. I have also tried TouchDown email and it displays all the Exchange emails fantastically, but it's look and feel is a bit crummy and it costs $20.
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Aug 29, 2012
My company recently upgraded to Outlook 2010, which apparently automatically saves email address to an address book in Outlook called Suggested Contacts. This group automatically populates with contacts that you communicate or have communicated with, but are not in your contact list. Because the phones are all set up to sync with Exchange, this contact list is automatically synced to the phones by default.
The problem I'm having is, I changed the default so Outlook would no longer automatically populate this and gotten rid of this address book in Outlook, but now I can't get the contacts off the phone. I have tried unchecking the box that says sync contacts, but nothing happens. The contacts remain in the phone. I am posative the contacts are linked to the Exchange account and not to Google or some other account.
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May 24, 2012
Exchange Active Sync is not working for me. It will not sync anything. I can not get or send email.This had worked fine for months. Tried rebooting phone and deleting and adding back account. In the settings did the verify account and it says sucessful. Works for email if I use the "Email Accounts" option and not "Corporate Sync" option but I need my contacts and calander also to work.
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Nov 8, 2012
This bug is tied to the use of the Tasks app when syncing tasks with my Corporate Sync account. On the PC side, our company uses Outlook 2007 SP3, and the Exchange server version is 14.1.355.4001.This phone is on System version: 6.16.211.XT912.Verizon.en.US The bug is that the Snoozing of notifications is not being sync'd between the PC and the Maxx.Steps to reproduce, scenario A (Snooze action performed on PC):
1) Create task with a reminder in the future. Example --> Start: 11/8/2012, Due: 11/8/2012, Reminder: 11/8/2012 11:45AM
2) Await Reminder Notification on both the PC and Maxx (ie, ensuring newly generated task has sync'd out successfully)
3) On the PC, snooze the reminder
4) Wait a while, note Snooze is not sync'd to Maxx regardless of wait duration
Steps to reproduce, scenario B (Snooze action performed on Maxx):
1) Create task with a reminder in the future. Example --> Start: 11/8/2012, Due: 11/8/2012, Reminder: 11/8/2012 12:15PM
2) Await Reminder Notification on both the PC and Maxx (ie, ensuring newly generated task has sync'd out successfully)
3) On the Maxx, snooze the reminder
4) Wait a while, note Snooze is not sync'd to the PC regardless of wait duration The tasks app is a good one, hope to help iron out remaining tidbits to make it even better.
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Sep 13, 2012
Every since the ICS update I can no longer get Exchange "Push" email to work correctly. I had to turn it back to checking every 5 minutes.
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Nov 16, 2011
my email and calendar are working fine. My contacts, however, are not sync'ing. I've tried unchecking/rechecking the sync contacts option under accounts and get the same results.
We are using exchange online. I do have over 1000 contacts, could the number of contacts I have be the issue?
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Aug 9, 2012
Several Motorola smartphones (mainly Razr's) are creating multiple ActiveSync records in Exchange when users provision a corproate email account on their phone. One record will become blocked or quarantined causing the phone not to receive mail. The user is also emailed a notification which is generating support calls.
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May 22, 2011
Plenty of folks have had issues with it and are likely wondering if it is working in the latest iteration. So, those of you that have it, tell us your impression of blur mail.
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Jul 8, 2015
Since updating to Lollipop. my Exchange contacts are not syncing in my phone's stored contacts or with any apps outside of the stock email app. I have the "Sync contacts" box checked in the email app settings.
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Oct 26, 2011
Since upgrading, CorporateSync can no longer communicate with our MS Exchange email server at work. I am in I.T., and spent the moring with two co-workers troubleshooting this. We moved the phone into a test area with no policies, then turned on and off each policy, testing connectivity results for each one.The only policy preventing the phone from connecting to the server was, "Password Required". The phone can connect to the server only if a password is not required.
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Mar 13, 2012
On my Droid Razr Maxx using Corporate Sync with the built-in email client attached to an Exchange 2010 server, when i receive an email that is digitally signed (but not encrypted) any and all attachments do not come with the email. (no paperclip symbol). I receive all other attachments fine when the email is not digitally signed.Using Verizon Wireless as carrier.if the signed email was sent to my Gmail account all attachments appear as normal.
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Jul 10, 2012
I used to play songs that I had uploaded to motorola server. Now when I try I get a message that device is offline. I'm sure it's some setting I messed with, but after an hour of trying to find the right setting I just have to ask.
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Nov 6, 2012
I am not able to compose a android messge in Motorola XT925 device. My code is as follows:
Intent smsIntent = new Intent(Intent.ACTION_VIEW);
smsIntent.putExtra("sms_body", "My message");
smsIntent.setType("vnd.android-dir/mms-sms");
startActivity(smsIntent);
The above code runs on all devices and shows the output "My message". But on Motorola XT925,it shows blank text.
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Nov 18, 2012
My wife's new Razr M on JB has a 1 on her text icon. All messages read, none pending. My Bionic on ICS does not have that
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May 24, 2012
Is anyone else having this problem? When I try to watch a movie with Netflix I recieve :"Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix Website (1009)"I contacted Netflix and they had no idea on how to fix it. I was unable to locate a fix with Motorola either.
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Oct 12, 2012
The Razr Maxx is suppost to have bluetooth MAP functions but the feature is not shown in the bluetooth menu/
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Feb 15, 2012
Why is there no way to look at your phone and tell how many text messages you have with out having to go into you text message? I had a samsung charge that had this feature and it was great option. When you are getting emails all day and calendar appointments notification showing up. It is easy to miss text messages notification.
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Jul 31, 2012
When connecting a Droid Razr Maxx to our Mercedes via bluetooth, we get a text message import error every time whether or not we have any text messages on the phone. Any ideas? The dealer worked on this today and found that all the other phones which were owned by employees worked without this message.
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Dec 20, 2011
I just learned about Hotmail email issue. I tried to send a message from hotmail to other personal email. I do not see any message in my personal email from hotmail.
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Jul 2, 2012
I keep getting the error message: unfortunately homescreen has stopped.
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Jul 11, 2012
Does anyone know a way to get your own picture to show up in your text conversations with another person? I've tried adding myself to my contacts and that didn't work. When I click on the icon, all I get is "contact doesn't exist". I used to be able to do this with my old phone.
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Apr 23, 2012
haven't seen this issue brought up yet but it is being talked about on the verizon community website. have you guys noticed that the droid razr does not recieve or send all text messages. it is very random and does not always happen with the same person or service carrier.
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Mar 16, 2012
When someone sends me a text message that is also sent to other people there is only a "Send To All" button and when I reply it goes to everyone else in the thread. I never had this issue on my iPhone. Is there any way to disable this feature? I dislike it a great deal! So much so it will curtail my text messaging significantly
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