Motorola Motoactv :: Won't Connect Or Sync - 100% Not Visible?
Oct 10, 2012
i've searched and have tried everything possible.*connecting the device to either a PC or MAC, after having factory reset it multiple times, does NOTHING. device isn't seen, nothing mounts, nothing at all.i've tried:- uninstall/re-install motocast with device connected AND disconnected.- let win7 install drivers BEFORE motocast install (just plugging device in).- install motocast BEFORE letting windows install drivers (uninstalled everything, reinstalled motocast before plugging device in).- all of the above steps on both PC and MAC.- all motocast files/installs are of the latest versions directly from motorola's website.this is getting insanely annoying. is there something i'm forgetting to install? motocast includes the wireless and USB connectivity, correct?
*also, after installing motocast THEN connecting my device, the motorola adb interface driver attempts to install a second time but fails - it succeeds when installing motocast initially. i'm assuming this is where my issue lies as far as my computer seeing the device. when searching for the driver, though, i'm simply instructed to download motocast.
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Jun 28, 2012
I have been having trouble with workouts not appearing in the motoactv portal. This has all come about after having to create another ID because I could not login to my existing account (turnere). I am wondering if my motoactv is still syncing with the old account. would it be possible to have the old account deleted. Then would it be possible to assign my current account (eiturner) with my motoactv device. My serial is registered against my profile/account?
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Mar 9, 2012
Am I the only one that gets these errors everytime I connect? I just click "try again" on the first message, then I click past the second message and then it works, but it seems odd. I don't have anything special on my network, it's just a basic cable modem with a wireless router and my computer connects via wireless. See attached for errors
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Dec 28, 2011
When using the metric menu to change visible metrics on the "latest workout" tab, I am constantly fighting the list disappearing on me.I'll elaborate. I am on the "latest workout" tab. I want to view my heart rate, so I click on the second metric. I move the mouse pointer to the right to select Heart Rate. Before I can click on it, it's gone.I've figured out that if I move my mouse pointer directly to the right, instead of down or diagonal and to the right, the list will stay up. However, I find it's more natural for me to not move directly to the righ
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Mar 19, 2012
After my MOTOACTV 8GB came from warranty (from Moto, obviously), Motocast USB offered me an software update. I ran before the software update and sync'd to my motoactv.com account.After I installed the software update, my Motoactv DOES NOT SYNC with my account.I tried everything: sync with my laptop (Mac OS X Lion, last update), sync with wi-fi, sync after power off/power on, sync after reboot (start+power), sync after reboot of my laptop, sync after "factory reset". DOES NOT SYNC.
Then I tried a new account on motoactv.com. Now it does sync!The I tried to login to motoactv.com page -the new version is UGLY and DOES NOT WORK in Mac OS X Lion' Safari, why we need ads on that page? I BOUGHT, I OWN one MOTOACTV 8GB- and I can login to my old account, all my OLD info is there, but I want to put my new info, my new stats there.The watch does sync with my new account, DOES NOT SYNC with my old account.Then I tried to "factory reset" and to sync with old account... STILL DOES NOT SYNC.Today, I ran, and phone DOES NOT SYNC with new account neither... then I "factory reset" and it does sync with new account, but it DOES NOT SYNC with old account.
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Aug 10, 2012
How do you sync using the usb?
Because since it messes up using the wireless and you can't view the details on the website. So I have been using the usb and now all of sudden it doesn't sync the workouts.
I can't find any info on if there is some special way to sync the workout using the usb.
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Mar 25, 2012
I just bought this devices and when i plug it into the computer via the USB cord, I get an error message saying that "Your MOTOACTV device cannot connect to the internet". It then tells me to check my security software to ensure that it has permission to communicate through any firewall. I have done this and it still wont connect.
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Aug 3, 2012
I got a Motoactv 16Gb (software version is MA 1.7.10 N16) and is been impossible to connect with a Garmin Premium Heart Rate Monitor (010-10997-02). I had tried everything from Motoactv factory reset to wet the HRM. Until now nothing work and still waiting to use my Motoactv. From this Forum I had read some comments on great connectivity between motoactv and this HRM.
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Jan 25, 2012
I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.
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Apr 3, 2012
The way I understand it, the device is supposed to connect to the computer like a USB mass storage device and then autorun the motocast software, however there appears to be absolutely no support online for what happens if the device doesn't show up on the computer as a USB mass storage device. Mine completely fails to register with the computer other then to produce the BUH DUH sound that Windows makes when a USB device is connected or dissconected.
My computer is running Windows 7, I've tried rebooting the computer, installing motocast off the internet and rebooting, I've tried different cables, different ports, I've rebooted the device multiple times, nothing seems to work.
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Aug 25, 2012
my motoactv does not prompt me to do anything when i connect to my pc.
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Mar 16, 2012
Can Anybody please tell me why my MOTOACTV doesn't like to connect to GPS? My distances and times are WAY off. I would estimate that 30% of my runs have connected. I tried today, with a clear shot of the sky without a cloud to be seen and it wouldn't work. I wasn't moving and have the MOTOACTV on my arm. I waited for 2 full cycles while it tried to connect. I am sick of it. The time is set correctly on the unit to Daylight Central Time. It is giving me the correct time. The portal doesn't seem to have the option for a Daylight Central Time. It should still work. I am really getting fed up of the chats with support, only to be told I need to call and have it taken care of. I even told Matt about this a couple of weeks ago. I got no response from him. What is going on with this? When it works, it works well. If this wasn't a gift, I would return it and hope for a better outcome with a new one (no receipt).
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Jun 24, 2012
My question is syncing with iTunes: does the Motoactv does this automatically, or is there some kind of workaround you have to go through to get it to pull your iTunes songs into the device? I haven't used my iPod for about a year, and I was always under the impression that you could only transfer iTunes purchases to an Apple device.
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Oct 3, 2012
so my Motoactv broke - I got a new one... went through set up - it included the option to "add device" which I selected my new workouts wont sync to the on line site - wifi works - and I plug it in to sync - both sya successful sync but they dont show up on my account on line?
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Aug 7, 2012
Whatever the case maybe I dont have the "sync now" option on old workouts I can view these workouts on my device but cannot sync them to the web. How do I sync these workouts to the web??
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Dec 21, 2011
Since updating my motoactv (a uk 8gb model) last week I have been unable to sync fitness data either wirelessly or through a usb sync with motocast usb.As the forums have been down I havent been able to seek any help but I even tried a factory reset and still I cant sync my data.
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Apr 12, 2012
I got my MA yesterday and have had one workout. Whenever I try to sync it, it says Connecting and Starting Sync, but then it says something like Sync Error or Connection Error. I have tried syncing using my home WiFi network (with password), my HTC One X portable hotspot (without password) and USB, but nothing works.
I am using Windows 7 64bit.
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Mar 8, 2012
I have a brand new Macbook Air/ Motoactv 8G ( ver. 4.55.78 ) and try to connect to Motoactv on the web. After the install of MotoCast and the creation of the ID I try to go in the Motoactv web side, but no way. I Have my Firewall OFF, under Sharing: Share your connection from MotMobile / To computers using Ports F100. Is there something more that I have to switch to sync Motoactv with my device?
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Jul 9, 2012
After the last update my computer brought up a screen saying to enter in my Proxy information. This is the first time it did it and I don't have any proxy information. Since then my motoactv will connect to my network but won't sync the data over wifi. If I use usb I can sync music but no fitness data. I tried the basic stuff like forgetting my network or using my phone as a hotspot but nothing worked. So i deceided I would do a factory reset. I would only lose one day of data plus one run and one golfing outing. I do the factory reset and now it won't connect at all. It gives me an error code 360.Now to my GPS problem. Before the update it would lock on in 10- 15 sec. Now it takes almost the full 5 min and sometimes it won't do it at all. Everything was fine before the update.
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Apr 12, 2012
I just got a new laptop and can not get the motocast to upload correctly or sync to my device. I called and was on the phone with the technician and he said someone would call me, it was upgraded to a tech 3 level. nothing so far.In the meantime i am still working out but have not metric..So I pull out my old computer that runs on Vista and viola it updated and synced!Is it possible that the device can only be synced on one laptop?
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Apr 25, 2012
I can not sync my motoactv app from my droid razr. I keep getting the following error"could not reach the server while attempting to perform synchronizationlese try again later."My phone information is as follows:system version 6.12.173.xt912 verizon.en.uswebtop version 2t-2.0.0-139kernel version: 2.6.35.7-g61e35wwbulid number 6.5.1-167_dhd-14_m2-5I can connect via bluetooth to my motoactv device and receive phone calls and notifications from device. From the app I have setting set to sync over the cellular network and not wi-fi. I can sync from the motoactv device to the motoactv website over us
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Jul 18, 2012
I have recently purchased a motoactv which works great, but when I try and connect it to a computer it doesn't connect properly. The initial connection via usb managed to install the USB Composite Device driver, but failed to install the Motorola Networking Interface and the Motorola ADB Interface. Nothing else happens. Whenever I connect or disconnect I do get the notification sound, but again nothing else. It does not even appear in my computer. I tried system restore to a previous point to remove the drivers and try again, but on the initial connection of the device exactly the same thing happened again. I have tried installing motocast but have had no results with that either.
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May 17, 2012
How to get rid of the connect / disconnect notifications in an Android phone that is paired with a motoactv? The app was notifying me every 15 mins about getting and loosing connections to the Motoactv. Was driving me nuts so I killed the app.
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Jan 24, 2012
I can't get this device to work behind a proxy server. When I connect the device to my computer (at work) it says it can't connect but there is a "proxy settings" button. I click it, I fill out the appropriate information, it doesn't work. I try several variations, it doesn't work. How to be able to successfully connect the device behind a proxy server?
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Jul 3, 2012
I'm looking for some advice on why my Motoactv wont connect to my PC via the usb lead and download new software.??
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May 23, 2012
I alternate between wireless (bluetooth) and wired headphones. Today when I tried to connect my wireless headphones, a pop-up message appeared telling me to first disconnect my wired headphones. The problem is that I had no wired headphones connected. I tried connecting/removing the wired headphones, rebooting, etc., but I am still unable to connect the wireless headphones.
As a FYI, this started to occur at the same time I received a message telling me to connect my device to receive an update, but when I connect to my computer I get a message that I am up to date.
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Sep 21, 2012
I'm unable to sync all of my music. The number of songs is correct when it displays in MotoCast but it only copies 187 of 1759 songs. The sync history shows an error.
Syncing Fitness data with the MOTOACTV.com
Fitness data sync successful.
Sync summary
Sync start time = 2012-09-21 20:31:02
[Code].....
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Jun 28, 2012
"MOTOACTV cannot connect to the server. Please try after sometime." when trying to sync fitness data. Tried with the USB cable as well, not working either. Is the service down?
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Dec 14, 2011
My iTunes playlists do not show up when Motocast USB launches. As such, there is no way to sync music to my device. I've been on the phone with Motorola for many hours over many days with this issue, but they haven't been able to resolve it. The issue is currently being sent to the "engenieering department," and I was told it could take weeks to get a response.Other than this issue the device works fine.I can manually add music to the device, but a $250 fitness MP3 player without playlists? No way.I've un/reinstalled the Motocast USB software several times and made sure my iTunes is up-to-date, but it seems that the two programs are not communicating with one another.(note: I have the MOTOACTV 8GB model and my macbook pro is running on OSX 10.7.2)
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Feb 12, 2012
I can't get my music to sync. I cant make it work.
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