Motorola Motoactv :: MA Workouts Not Visible In Portal After Changed ID?
Jun 28, 2012
I have been having trouble with workouts not appearing in the motoactv portal. This has all come about after having to create another ID because I could not login to my existing account (turnere). I am wondering if my motoactv is still syncing with the old account. would it be possible to have the old account deleted. Then would it be possible to assign my current account (eiturner) with my motoactv device. My serial is registered against my profile/account?
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Dec 6, 2011
I would like to know if someone is having the same problem, my workouts from middle of Nov backwards is not showing in the portal. A week ago everything was there in the portal. So the problem is not the sync.
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Jul 11, 2012
Yesterday (4/10), I did a two mile walk, plus a few other short walks. When I got home, I went to the workout screen, and selected "sync workouts". When I looked at the motoactv later, it stated "sync complete!". The problem is: None of the workouts show up on the web portal for yesterday. I don't see a way to re-sync them on the device either. These were just simple "quick start" walks. I'm not doing anything complicated.
I saw there is another post about missing workouts, but it seems to relate to interval training, and I didn't immediately see a solution for my specific issue.
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Apr 4, 2012
I am using my MA 16Go (FW 1.6.6 N16) for a week now and I love it. But I also have problems to setup my workouts on the portal.1. Pace zones (settings/fitness zones/pace zones)When I enter my zones, I give a name to the template and save. When I reload the page, the values are gone. Only the new template name and the zone labels are still there.2. Planning workoutI am trying to set up a workout of 3 activities: a warm-up, an interval workout and a slow down. Each activity has a duration and a heart rate zone assigned. When I save the workout, the heart rate zone of the interval activity are coming back to the lower zone by default.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Jun 21, 2012
I haven't been able to access the motoactv portal all morning.
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Aug 19, 2012
Is the Motoactv web portal down? I can't the login screen to come up. Tried both Chrome and Opera, no joy.
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Mar 11, 2012
Matt or other Motorola moderator - Can we get a status on the portal? I can get logged in...sometimes and I was able to upload this morning's run...but I can't consistently get to the details at this point. I know it is being worked on, and I understand how that goes - I work in IT myself. All I am asking for is a status and an ETA for full functionality.
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Apr 11, 2012
Bu I really can't find where to sign UP to use the Motoactv.com Training Portal. At the top of motoactv.com it only says Sign IN..Got my MotoActv today and really, I have seen all the videos, seen all the how-to-do's and I basically know everything there is to know about the MotoActv and I am just OVEREXCITED that I got it today (along with 7 of the featured things such as the Wireless HD Headphones, bikemount, wristband, HR..))
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Jan 25, 2012
I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.
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Dec 9, 2011
I already tried several times to change my time zone, my height and set the metric system as default. But every time I go back to the portal, it's back to the default from the site! Is it just me?
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Jun 20, 2012
I synced up my run wirelessly and on the watch it says it successfully completed. I sign on to the website, and I notice the new splash screen (portal update?) and my run is not on it. I can't even view the runs at all. Anytime I click on past runs, it just has those new screens telling me all the cool things portal can do.
Is this because of the updating? I'm on 1.7.3 N8, and new motocast software too.
I like my MOTOACTV, just want some type of clarity on problems. I'd rather see a "site down for a scheduled maintenance" than not being able to do anything on the site.
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Dec 12, 2011
the MotoACTV manual referes to clicking on "Competition" on motoactv.com, but there isn't a "Competition" tab on the site.
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Mar 9, 2012
I got the new update on my motoactv.However I also understand that the portal was updated with a new cometition tab. For some reason I dont have that tab. is it possible that the portal was not updated for everyone?
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Aug 25, 2012
Has anyone investigated/reverse engineered what protocol the watch uses to communicate home, e.g. is a HTTP connection used, is it encrypted/protected with certificates, etc. If it was straight plaintext, we could at least have a backup solution if Motorola stops supporting the device and drops the portal... Must say I'm getting nervous about lack of Motorola feedback
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Apr 10, 2012
So got my motoactv yesterday and to test I of course started a workout walking around my kitchen..I can't seem to now delete this test workout from the device? Workout->Recent-Run.I was able to remove it from the dashboard but it will not sync the changes to my device as they are still listed.
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Sep 5, 2012
I cannot see any route in workouts.i can see only a blank white screen on tab route.
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Mar 20, 2012
I have searched extensively but have not found the answer to this so if I missed something i apologize. Can workouts be manually logged on the Motoactv website? The reason I ask is I am concerned about the accuracy of the pedometer so If I choose to do a workout at the gym can I then just manually enter it on the website based on the information from the treadmill.
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Aug 7, 2012
Whatever the case maybe I dont have the "sync now" option on old workouts I can view these workouts on my device but cannot sync them to the web. How do I sync these workouts to the web??
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Sep 9, 2012
I accidentally stopped the device and have to restart so 2 workouts were created. How can I combine 2 workouts as one instead of 2?
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Jun 7, 2012
I tried doing a search on EXPORT. However, I couldn't tell how it brought back results. I bought the MotoActv Golf Edition and am I am web programmer and wanted to see what data I could compile depending on what comes back with the exports. Would be cool to see what is available.
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Apr 12, 2012
I got my MA yesterday and have had one workout. Whenever I try to sync it, it says Connecting and Starting Sync, but then it says something like Sync Error or Connection Error. I have tried syncing using my home WiFi network (with password), my HTC One X portable hotspot (without password) and USB, but nothing works.
I am using Windows 7 64bit.
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Mar 10, 2012
You can delete workouts and have been able to for some time now(at least since January) . Just go to workouts tab. then click on recent workouts. make sure its in bar view not table view. and place your arrow over your workout. A box pops up. In the lower right hand corner you'll see delete click on it nad your workout magically goes away. It still wont fix your workouts if you got carmichealed but you can delete it.
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Jun 19, 2012
For the past few days, the motoactv portal has been extremely slow. At times completely unresponsive. Is anyone else experiencing this?
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Jul 16, 2012
I have the latest software but I can't get into my training portal.
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Jul 13, 2012
Just completed a run this morning and went to see the data. The route map does not appear at all. I went back to previous workouts and the maps are all not appearing.
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Jun 17, 2012
Since the update I have not been able to login to my MotoACTV account. I tried to reset my password, but when I click the button nothing happens. I have tried doing this in Chrome, Safari and IE just in case.
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Jun 8, 2012
My recent runs are no longer appearing in the Recent page of my motoactv watch. It displays the latest 25 workouts but the latest stays at 06/01.
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Mar 13, 2012
I've been using the custom workouts feature on Moto since the weekend. I have noticed that the custom workouts do not show up as the latest workout (my elliptical workout from Sunday is still showing as the latest). My custom workouts are also not showing up in the workout tab, neither in bar view nor table view. The only way I can access custom workouts on the portal is up top on the days of the week in the schedule. Is this a glitch with the new portal that is going to be ironed out?
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Apr 25, 2012
i have a planned workout that shows up appropriately on the portal but does not sync to the motoactv despite many attempts. it says "no planned workouts are available. plan your workouts at [URL]."
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Jan 2, 2012
I accidentally deleted a workout from the MOTOACTV site but still have it on my watch, how do I get it off after it no longer has that up/down sync icon?
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