Motorola Motoactv :: How To Sign Up To The Portal
Apr 11, 2012
Bu I really can't find where to sign UP to use the Motoactv.com Training Portal. At the top of motoactv.com it only says Sign IN..Got my MotoActv today and really, I have seen all the videos, seen all the how-to-do's and I basically know everything there is to know about the MotoActv and I am just OVEREXCITED that I got it today (along with 7 of the featured things such as the Wireless HD Headphones, bikemount, wristband, HR..))
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Jun 21, 2012
I haven't been able to access the motoactv portal all morning.
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Aug 19, 2012
Is the Motoactv web portal down? I can't the login screen to come up. Tried both Chrome and Opera, no joy.
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Mar 11, 2012
Matt or other Motorola moderator - Can we get a status on the portal? I can get logged in...sometimes and I was able to upload this morning's run...but I can't consistently get to the details at this point. I know it is being worked on, and I understand how that goes - I work in IT myself. All I am asking for is a status and an ETA for full functionality.
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Jan 25, 2012
I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.
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Dec 9, 2011
I already tried several times to change my time zone, my height and set the metric system as default. But every time I go back to the portal, it's back to the default from the site! Is it just me?
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Jun 20, 2012
I synced up my run wirelessly and on the watch it says it successfully completed. I sign on to the website, and I notice the new splash screen (portal update?) and my run is not on it. I can't even view the runs at all. Anytime I click on past runs, it just has those new screens telling me all the cool things portal can do.
Is this because of the updating? I'm on 1.7.3 N8, and new motocast software too.
I like my MOTOACTV, just want some type of clarity on problems. I'd rather see a "site down for a scheduled maintenance" than not being able to do anything on the site.
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Dec 12, 2011
the MotoACTV manual referes to clicking on "Competition" on motoactv.com, but there isn't a "Competition" tab on the site.
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Mar 9, 2012
I got the new update on my motoactv.However I also understand that the portal was updated with a new cometition tab. For some reason I dont have that tab. is it possible that the portal was not updated for everyone?
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Aug 25, 2012
Has anyone investigated/reverse engineered what protocol the watch uses to communicate home, e.g. is a HTTP connection used, is it encrypted/protected with certificates, etc. If it was straight plaintext, we could at least have a backup solution if Motorola stops supporting the device and drops the portal... Must say I'm getting nervous about lack of Motorola feedback
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Jun 19, 2012
For the past few days, the motoactv portal has been extremely slow. At times completely unresponsive. Is anyone else experiencing this?
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Jul 16, 2012
I have the latest software but I can't get into my training portal.
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Dec 6, 2011
I would like to know if someone is having the same problem, my workouts from middle of Nov backwards is not showing in the portal. A week ago everything was there in the portal. So the problem is not the sync.
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Jul 13, 2012
Just completed a run this morning and went to see the data. The route map does not appear at all. I went back to previous workouts and the maps are all not appearing.
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Jul 11, 2012
Yesterday (4/10), I did a two mile walk, plus a few other short walks. When I got home, I went to the workout screen, and selected "sync workouts". When I looked at the motoactv later, it stated "sync complete!". The problem is: None of the workouts show up on the web portal for yesterday. I don't see a way to re-sync them on the device either. These were just simple "quick start" walks. I'm not doing anything complicated.
I saw there is another post about missing workouts, but it seems to relate to interval training, and I didn't immediately see a solution for my specific issue.
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Jun 17, 2012
Since the update I have not been able to login to my MotoACTV account. I tried to reset my password, but when I click the button nothing happens. I have tried doing this in Chrome, Safari and IE just in case.
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May 4, 2012
I already purchased the product and any accessories that that I deem necessary.Seeing the ad for accessories so prominently on the main portal page is at best tacky, and at worst insulting.Create a link at the bottom of the page for "MotoACTV Store" or something, but don't waste such useful screen real estate on trying to push more stuff on us.
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Apr 19, 2012
There is something wrong with pace line on the portal. Please see screenshot below - I added both speed and pace charts and these should be in sync.
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Dec 21, 2011
I noticed today an error on the portal when viewing Intervals. I was follwing a Carmichael run and so I tap the screen to start my first interval after I have warmend up.The portal is correctly showing my 4 High, and 4 Low intervals, and the duration is correct. What isn't correct is when I click on the first interval, it's starting from the time I started the run. Not from the time the interval started. Therefore, when viewing the graph info for that intevarl, it's looking at the wrong section of the graph.Basically, the portal needs to know what time into your workout the first interval started and use that as the offset for displaying the interval data on the graph.
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Jul 18, 2012
The elevation data/graph does not show on the portal. It seems that the Y axis is showing the elevation in KM. This is obviously not an appropriate scale...
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Jan 12, 2012
These images show that the summary just above the graph doesn't match the information shown or the map. This happens with every multi-activity workout.
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Jun 28, 2012
I have been having trouble with workouts not appearing in the motoactv portal. This has all come about after having to create another ID because I could not login to my existing account (turnere). I am wondering if my motoactv is still syncing with the old account. would it be possible to have the old account deleted. Then would it be possible to assign my current account (eiturner) with my motoactv device. My serial is registered against my profile/account?
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Apr 9, 2012
Back in January there was an issue with portal - sometime workouts were not shown on summary bar.Today I noticed that the issue has re-appeared - please see screenshot below. On Sunday I had 3 workouts (elliptical, outside walk and weight) - the main chart on the page has three items in stacked column view, but summary bar at the top shows only two.
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May 1, 2012
I'm trying to enter a simple ladder (0,8km speed + 3min jog + 1 km speed + 3km jog + 1,2 km speed + 3 min jog, going down to 0.8). Simple enough, 5 activities, each an interval workout, one set, High based on distance, low based on time.
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Apr 4, 2012
I am using my MA 16Go (FW 1.6.6 N16) for a week now and I love it. But I also have problems to setup my workouts on the portal.1. Pace zones (settings/fitness zones/pace zones)When I enter my zones, I give a name to the template and save. When I reload the page, the values are gone. Only the new template name and the zone labels are still there.2. Planning workoutI am trying to set up a workout of 3 activities: a warm-up, an interval workout and a slow down. Each activity has a duration and a heart rate zone assigned. When I save the workout, the heart rate zone of the interval activity are coming back to the lower zone by default.
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May 8, 2012
The weight Goal section is not working correctly. The graph is stuck on week 8, even though I'm on week 13 it says. I updated my weight goals, but the graph never reset to the new start weight and target dates.
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Jan 26, 2012
I notice that in the portal the average heart-rate under laps is a cumulative for the total workout and not the average HR for that interval. Any way to swap that around? For training and coaching uses I think it needs to be by the lap/interval.
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Mar 10, 2012
I noticed that after recent update I can not see heartrate zones summary on the portal anymore - the muticolored bar that indicates heartrate zone.
[url]...
I checked my OLD workouts on the portal and these DO have heartrate zones - which is strange since I would expect data processing to be on the page regardless of data used... here is link to OLD workout -[url]...
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Jul 12, 2012
Unless I am missing something, I think the homepage of the MA Portal should show a summary of all of your workouts (split by workout type). So it should show a summary of total miles and calories for bikes rides, total miles and calories for runs, etc.ight now it just shows the summary of your last workout. Is there even a way to get this summary information? When I go to the Workouts tab and go to Recent Workouts, it looks like you can only see 3-4 weeks at a time.
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May 3, 2012
Is there a way to have the mileage distances placed on the X axis of the portal graph?
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