Motorola :: Motoactv Won't Connect To Computer
Apr 3, 2012
The way I understand it, the device is supposed to connect to the computer like a USB mass storage device and then autorun the motocast software, however there appears to be absolutely no support online for what happens if the device doesn't show up on the computer as a USB mass storage device. Mine completely fails to register with the computer other then to produce the BUH DUH sound that Windows makes when a USB device is connected or dissconected.
My computer is running Windows 7, I've tried rebooting the computer, installing motocast off the internet and rebooting, I've tried different cables, different ports, I've rebooted the device multiple times, nothing seems to work.
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Apr 12, 2012
I just got a new laptop and can not get the motocast to upload correctly or sync to my device. I called and was on the phone with the technician and he said someone would call me, it was upgraded to a tech 3 level. nothing so far.In the meantime i am still working out but have not metric..So I pull out my old computer that runs on Vista and viola it updated and synced!Is it possible that the device can only be synced on one laptop?
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Feb 22, 2012
All I get is the windows dialog that asks if I want to view the device as a file system, listen to music, etc. I have uninstalled the motoactv software, plugged my device in and re-installed the motoactv software, but I still only get one icon (the one with the two right angles) that says it is version 1.1.70 MotoCast for Windows. The device is updating the web with my workout fine..
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Mar 25, 2012
I just bought this devices and when i plug it into the computer via the USB cord, I get an error message saying that "Your MOTOACTV device cannot connect to the internet". It then tells me to check my security software to ensure that it has permission to communicate through any firewall. I have done this and it still wont connect.
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Aug 3, 2012
I got a Motoactv 16Gb (software version is MA 1.7.10 N16) and is been impossible to connect with a Garmin Premium Heart Rate Monitor (010-10997-02). I had tried everything from Motoactv factory reset to wet the HRM. Until now nothing work and still waiting to use my Motoactv. From this Forum I had read some comments on great connectivity between motoactv and this HRM.
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Jan 25, 2012
I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.
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Aug 25, 2012
my motoactv does not prompt me to do anything when i connect to my pc.
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Mar 16, 2012
Can Anybody please tell me why my MOTOACTV doesn't like to connect to GPS? My distances and times are WAY off. I would estimate that 30% of my runs have connected. I tried today, with a clear shot of the sky without a cloud to be seen and it wouldn't work. I wasn't moving and have the MOTOACTV on my arm. I waited for 2 full cycles while it tried to connect. I am sick of it. The time is set correctly on the unit to Daylight Central Time. It is giving me the correct time. The portal doesn't seem to have the option for a Daylight Central Time. It should still work. I am really getting fed up of the chats with support, only to be told I need to call and have it taken care of. I even told Matt about this a couple of weeks ago. I got no response from him. What is going on with this? When it works, it works well. If this wasn't a gift, I would return it and hope for a better outcome with a new one (no receipt).
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Jul 18, 2012
I have recently purchased a motoactv which works great, but when I try and connect it to a computer it doesn't connect properly. The initial connection via usb managed to install the USB Composite Device driver, but failed to install the Motorola Networking Interface and the Motorola ADB Interface. Nothing else happens. Whenever I connect or disconnect I do get the notification sound, but again nothing else. It does not even appear in my computer. I tried system restore to a previous point to remove the drivers and try again, but on the initial connection of the device exactly the same thing happened again. I have tried installing motocast but have had no results with that either.
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May 17, 2012
How to get rid of the connect / disconnect notifications in an Android phone that is paired with a motoactv? The app was notifying me every 15 mins about getting and loosing connections to the Motoactv. Was driving me nuts so I killed the app.
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Jan 24, 2012
I can't get this device to work behind a proxy server. When I connect the device to my computer (at work) it says it can't connect but there is a "proxy settings" button. I click it, I fill out the appropriate information, it doesn't work. I try several variations, it doesn't work. How to be able to successfully connect the device behind a proxy server?
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Jul 3, 2012
I'm looking for some advice on why my Motoactv wont connect to my PC via the usb lead and download new software.??
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Oct 10, 2012
i've searched and have tried everything possible.*connecting the device to either a PC or MAC, after having factory reset it multiple times, does NOTHING. device isn't seen, nothing mounts, nothing at all.i've tried:- uninstall/re-install motocast with device connected AND disconnected.- let win7 install drivers BEFORE motocast install (just plugging device in).- install motocast BEFORE letting windows install drivers (uninstalled everything, reinstalled motocast before plugging device in).- all of the above steps on both PC and MAC.- all motocast files/installs are of the latest versions directly from motorola's website.this is getting insanely annoying. is there something i'm forgetting to install? motocast includes the wireless and USB connectivity, correct?
*also, after installing motocast THEN connecting my device, the motorola adb interface driver attempts to install a second time but fails - it succeeds when installing motocast initially. i'm assuming this is where my issue lies as far as my computer seeing the device. when searching for the driver, though, i'm simply instructed to download motocast.
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May 23, 2012
I alternate between wireless (bluetooth) and wired headphones. Today when I tried to connect my wireless headphones, a pop-up message appeared telling me to first disconnect my wired headphones. The problem is that I had no wired headphones connected. I tried connecting/removing the wired headphones, rebooting, etc., but I am still unable to connect the wireless headphones.
As a FYI, this started to occur at the same time I received a message telling me to connect my device to receive an update, but when I connect to my computer I get a message that I am up to date.
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May 20, 2012
Every single time I connect my watch to the computer via USB cable I get this "Connection Error": "Your MotoActv device cannot connect to the internet if your computer requires a proxy to reach the internet, please click proxy settings." Then I click the "Try Again" button and it successfully connects. This happens every time without fail. It's annoying. Can that be fixed?
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Feb 26, 2012
I have not been able to connect to my router and keep getting the error incorrect password or other error.I have tried power cycling my router, removing the password, changing the password to something simpler and motoactv stlil cannot connect.I am 100% sure the password is correct and all my other devices can connect to the router fine as well.
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Aug 17, 2012
Is there a way to connect to a bluetooth device that requires a code to be entered? I am trying to connect to my Microsoft Sync radio so I can stream music. The MA detects the Sync but when I click on it it just says connection fails. The Sync requires that you enter a code so I assume this is the reason for the connection failure.
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Sep 19, 2011
So the problem im having is i cannot connect to my computer using zumocast because it says that my server is not connected what am i doing wrong
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Jan 24, 2013
My phone (DROID 3, less than a year old) won't connect to my computer, and I'm not sure if the issue is the phone or the computer. I have done all I can do on Motorola's troubleshooting/guided assistance pages. Downloading new drivers, restarting, and updating software hasn't worked. I'm using a Gateway laptop with Windows 7, and before the holiday season just passed my phone and my computer got along fine. Now, not so much, and I haven't done anything deliberate to cause this. No damages etc.My phone will begin charging when plugged into any USB port on my computer, and the computer recognizes something happened but a little alert bubble pops up saying "USB Device Not Recognized" each time. I can't access any of my phone's files from my computer the way I used to be able to, AutoPlay does not start up, and nothing I've done so far has worked to fix these issues.
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Mar 9, 2012
Am I the only one that gets these errors everytime I connect? I just click "try again" on the first message, then I click past the second message and then it works, but it seems odd. I don't have anything special on my network, it's just a basic cable modem with a wireless router and my computer connects via wireless. See attached for errors
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Sep 30, 2011
I tried to connect to my Droid Bionic to my computer today and it does not give me an option to connect via USB...it just say's charging. There is nothing in the notifications dropdown area and the drivers are not showing in the device manager inside windows 7 Pro 64bit.
I uninstalled the drivers and rebooted then installed them again but still nothing.
I tried this on 3 computers both 64 and 32 bit. The cable is good and it is the one that came with the phone. It does charge but no data transfering.
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Dec 8, 2014
I have connect on my work computer (desktop). Does it log off when I am no longer in range of my desktop?
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Apr 6, 2012
I have been trying to download gold courses for 2 days now and can't figure it out.My device keeps saying "Downloading" and nothing is happening.
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Aug 7, 2012
I've owned the MotoActv for two month, I got the mysterious "moisture issues" that everyone seems to be getting even though I've never used it in the rain. But the thing that is driving me nuts is the music. When I hit random shuffle of all my songs, I hear songs I don't want to hear... song that I do not own on my computer. Where are these songs coming from? Today I heard "Boot Scoot Boogie!" I abhore country music as does my wife. Doing a computer wide search shows no evidence that the song exists on my computer. Yet there it is playing in mile four. Other mystery songs have showed up too. The performance music playlist seems to be filled with songs I never heard of, yet evidently I perform well to them.
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Jun 21, 2012
I haven't been able to access the motoactv portal all morning.
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Feb 27, 2012
Let the developers know what new innovations you would like to see in Motoactive. Let them know what Apps, websites, hardware features that are out there that you love and would like to see incorporated into Motoactv.
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Jul 9, 2015
I have lg g3 5.0 lollipop and v20g-global-yt software version, and when i connect the usb to the phone and computer it's doesnt show me the option: LG SOFTWARE - Connect to LG mobile computer software. Why it isn't show me this option?
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May 22, 2012
New USB cable, downloaded desktop manager. What am I doing wrong> there is no communication between bb and laptop.
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Oct 15, 2011
Last night my blackberry stopped ringing so I pulled the battery. When it tried to reboot I got "Reload Software: 507". So now this morning I tried to connect my phone to the computer via USB cable and neither windows nor the Blackberry desktop manager are recognizing it as being connected.
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Jul 30, 2011
my phone wont connect to my computer any more.i have tryed to reinstall the desktop software and it did nothing. i have checked every setting in my phone and nothing. pulled battery and nothing. the last time i connected it was to do a back up when i upgraded my phones os. i am running a torch on the telus network. platform 6.4.0.210 app version 6.0.0.448 (1907)
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