Motorola Motoactv :: Won't Connect To The Internet
Mar 25, 2012
I just bought this devices and when i plug it into the computer via the USB cord, I get an error message saying that "Your MOTOACTV device cannot connect to the internet". It then tells me to check my security software to ensure that it has permission to communicate through any firewall. I have done this and it still wont connect.
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Apr 28, 2012
Motoactv won't find internet out of box
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Aug 3, 2012
I got a Motoactv 16Gb (software version is MA 1.7.10 N16) and is been impossible to connect with a Garmin Premium Heart Rate Monitor (010-10997-02). I had tried everything from Motoactv factory reset to wet the HRM. Until now nothing work and still waiting to use my Motoactv. From this Forum I had read some comments on great connectivity between motoactv and this HRM.
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Jan 25, 2012
I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.
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Apr 3, 2012
The way I understand it, the device is supposed to connect to the computer like a USB mass storage device and then autorun the motocast software, however there appears to be absolutely no support online for what happens if the device doesn't show up on the computer as a USB mass storage device. Mine completely fails to register with the computer other then to produce the BUH DUH sound that Windows makes when a USB device is connected or dissconected.
My computer is running Windows 7, I've tried rebooting the computer, installing motocast off the internet and rebooting, I've tried different cables, different ports, I've rebooted the device multiple times, nothing seems to work.
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Aug 25, 2012
my motoactv does not prompt me to do anything when i connect to my pc.
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Mar 16, 2012
Can Anybody please tell me why my MOTOACTV doesn't like to connect to GPS? My distances and times are WAY off. I would estimate that 30% of my runs have connected. I tried today, with a clear shot of the sky without a cloud to be seen and it wouldn't work. I wasn't moving and have the MOTOACTV on my arm. I waited for 2 full cycles while it tried to connect. I am sick of it. The time is set correctly on the unit to Daylight Central Time. It is giving me the correct time. The portal doesn't seem to have the option for a Daylight Central Time. It should still work. I am really getting fed up of the chats with support, only to be told I need to call and have it taken care of. I even told Matt about this a couple of weeks ago. I got no response from him. What is going on with this? When it works, it works well. If this wasn't a gift, I would return it and hope for a better outcome with a new one (no receipt).
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Jul 18, 2012
I have recently purchased a motoactv which works great, but when I try and connect it to a computer it doesn't connect properly. The initial connection via usb managed to install the USB Composite Device driver, but failed to install the Motorola Networking Interface and the Motorola ADB Interface. Nothing else happens. Whenever I connect or disconnect I do get the notification sound, but again nothing else. It does not even appear in my computer. I tried system restore to a previous point to remove the drivers and try again, but on the initial connection of the device exactly the same thing happened again. I have tried installing motocast but have had no results with that either.
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May 17, 2012
How to get rid of the connect / disconnect notifications in an Android phone that is paired with a motoactv? The app was notifying me every 15 mins about getting and loosing connections to the Motoactv. Was driving me nuts so I killed the app.
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Jan 24, 2012
I can't get this device to work behind a proxy server. When I connect the device to my computer (at work) it says it can't connect but there is a "proxy settings" button. I click it, I fill out the appropriate information, it doesn't work. I try several variations, it doesn't work. How to be able to successfully connect the device behind a proxy server?
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Jul 3, 2012
I'm looking for some advice on why my Motoactv wont connect to my PC via the usb lead and download new software.??
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Oct 10, 2012
i've searched and have tried everything possible.*connecting the device to either a PC or MAC, after having factory reset it multiple times, does NOTHING. device isn't seen, nothing mounts, nothing at all.i've tried:- uninstall/re-install motocast with device connected AND disconnected.- let win7 install drivers BEFORE motocast install (just plugging device in).- install motocast BEFORE letting windows install drivers (uninstalled everything, reinstalled motocast before plugging device in).- all of the above steps on both PC and MAC.- all motocast files/installs are of the latest versions directly from motorola's website.this is getting insanely annoying. is there something i'm forgetting to install? motocast includes the wireless and USB connectivity, correct?
*also, after installing motocast THEN connecting my device, the motorola adb interface driver attempts to install a second time but fails - it succeeds when installing motocast initially. i'm assuming this is where my issue lies as far as my computer seeing the device. when searching for the driver, though, i'm simply instructed to download motocast.
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May 23, 2012
I alternate between wireless (bluetooth) and wired headphones. Today when I tried to connect my wireless headphones, a pop-up message appeared telling me to first disconnect my wired headphones. The problem is that I had no wired headphones connected. I tried connecting/removing the wired headphones, rebooting, etc., but I am still unable to connect the wireless headphones.
As a FYI, this started to occur at the same time I received a message telling me to connect my device to receive an update, but when I connect to my computer I get a message that I am up to date.
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May 20, 2012
Every single time I connect my watch to the computer via USB cable I get this "Connection Error": "Your MotoActv device cannot connect to the internet if your computer requires a proxy to reach the internet, please click proxy settings." Then I click the "Try Again" button and it successfully connects. This happens every time without fail. It's annoying. Can that be fixed?
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Feb 26, 2012
I have not been able to connect to my router and keep getting the error incorrect password or other error.I have tried power cycling my router, removing the password, changing the password to something simpler and motoactv stlil cannot connect.I am 100% sure the password is correct and all my other devices can connect to the router fine as well.
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Aug 17, 2012
Is there a way to connect to a bluetooth device that requires a code to be entered? I am trying to connect to my Microsoft Sync radio so I can stream music. The MA detects the Sync but when I click on it it just says connection fails. The Sync requires that you enter a code so I assume this is the reason for the connection failure.
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Mar 9, 2012
Am I the only one that gets these errors everytime I connect? I just click "try again" on the first message, then I click past the second message and then it works, but it seems odd. I don't have anything special on my network, it's just a basic cable modem with a wireless router and my computer connects via wireless. See attached for errors
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Sep 15, 2011
I am having a problem with your ZumoCast. I can download it no problem but it cannot connect to the interent. Now I must be connect to the internet, I just downloaded your program.
I have windows VISTA. I have turned my Av off, Firewall off and even the windows defender off. Your program downloads fast just will not connect to internet. I am using Cable ethernet plugged into my tower. I have a brand new Bionic and I would like to show off my daughters choral group singing.
Problem turned out to be Webroot. Had to find list of blocked programs and unblock Zumocast. add/delete program list of their AV and "add" zumocast. worked for me!
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Sep 10, 2011
I have intalled and uninstalled the program. I have turned off my firewall and even uninstalled my AV, but I still get the message that Zumocast can't connect to the internet. My internet works fine and I have tried installing on my wifes laptop and it works on hers, so its not the router.
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Jun 19, 2011
Motorola Droid (2.2 system); had it almost 2 years. Browser wont' connect to anything...not even google.
Click on "Browser" icon and get message "www.google.com - The page does not support your version of browser. Please update your software" with a browser update button. (I don't click on things I don't request).When I try "google search" icon I get search page but any search results in the same message as above.Click on "Market" I get "Attention - A server error has occurred. Retry, or cancel and return to the previous screen."Trying any other apps results in various message that say they have problems communicating with the server.
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Jul 5, 2011
have an ex115 that i bought in the US. live inbetween US and Australia. i have called my provider in australia TPG(they use optus network) for settings. since phone not registered in australia they dont have correct settings. have given me generic motorola ones but cannot get them to work. have alos called motorla in australia a few times. they say that since not registered with them in australia the WAP setting will be different and cannot be changed.
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May 16, 2010
I bought an unlocked motorola q 9h global yesterday to replace my dead moto v3 razr.I plugged in my sim card and can make/receive calls, but i cant seem to connect to the internet.im guessing i need to configure some settings, tried to for hours last night trying settings from (very)old help topics, the rogers "help" site seems more interested in my bank account then helping one of their customers. i finely give up and called rogers tech support only to be told by "Melony" that since im pay as you go, i fail and to go back to the rogers gimmie all da mohney honey site,
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Jun 3, 2010
I am on Page Plus 29.99 monthly plan with 1200 minutes and 50MB data. I have Motorola Q9c Verizon phone, which is working good for voice calls, but internet explorer doesn't connect.
I searched and followed instructions to enable QNC. Now I can browse on the phone with QNC on pageplus, but it's very slow and also I can't receive a call while browsing.
Does anyone know how to enable Moto Q9C on pageplus data plan?
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Dec 24, 2011
Just purchased Atrix 2 and I cannot connect to internet using wifi. It scans, connects and immediately disconnects.I have followed the instruction re: forget and reconnect. I have my passwords correct. I have a tablet and iphone that connects to the Netgear N600 without any issues.
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May 15, 2011
I have a dsl motorola modem connected to a lyksys wrt54g v5 2.4 Ghz. I have been connecting fine and staying connected accept every once in a while would have to reboot modem & wireless router then would work fine but ever since the 3.1 update I haven't been able to connect to the internet. The xoom is able to locate & connect with wireless router but cannot get to the internet. Nothing in in my LAN has changed. I also have a pc wireless card (lyksys) for my desktop that gets on without a problem and an Xbox 360 that also can get online. I have unplugged my modem & router several times & plugged them back iin the same order and can still get online w/ PC & Xbox but not Xoom. I have also went to the Xoom & hit forget my settings for my wireless & set it back up with no luck
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Jun 20, 2011
We have a new xoom. Last night it connected fine to our network and the internet.Today at the office it is connected to the network, shows an ip address but when I try get on the internet, it just thinks forever and then times out
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Jul 5, 2011
as we know in android sitting,we can activate that option but on my phone there is nothing like that + i can't connect to internet throw any data plan in my country " Saudia Arabia ".
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Apr 22, 2012
This is the phone that keeps on giving,how come when I try to connect to the internet I get a message retry until I give up.I pulled the battery and re-insert just to see what happens and bingo it now works.Why? Is there a fix for this?
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Oct 19, 2011
I have just done an update on my phone. Now it can't access the Internet and when I connect the USB cable it doesn't recognise the connection however, it does show the phone as recharging. Does anyone know if there is a problem with the upgrade or is unique to my service provider (Telstra) in Australia?
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Jan 11, 2012
I am connected to Wi-Fi but unable to connect to the internet like FB,Yahoo or other websites. My sister used to connect to wifi but now that I am using her handset, I cannot do so.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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