Motorola Motoactv :: Run Data Missing Information?
Jan 17, 2012
I recalibrated my device for both walking and running. I ran for 30 minutes. I have attached a picture of the data. As you can see, even though I am running at about the same pace throughout the run, there are huge empty spaces where it must think I am not moving. why that is the case or am I just not understanding the data display
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Aug 15, 2012
I've been using my MotoACTV for just over a month and I've been running a sync over wifi after each workout. I took the device on holiday with me for 2 weeks and tracked ~5/6 runs on the device while I was away. I just ran a sync via the USB when I got back and it looks like it's lost the data for the 5/6 runs. The data isn't online and they are no longer appear to be on the device
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Jan 16, 2012
My account suddenly lost all the workout data. My goals, settings, workout plans, calender....all that data is present. And when I log in I see my latest workout, but when I click on the view details button or click on the wellness tab I get nada.
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May 26, 2012
Ever since I upgraded the software on my MotoActv I am no longer able to view route information for new workouts on my phone. Every time I try to view the routes, I get the message "Route information is not available for this workout." I know that the route information is syncing properly to MotoActv.com, because I can view it there. I just can't view it on my phone. The one workout that I completed prior to the software upgrade shows route information just fine on my phone.I have a MotoActv 8GB and it is currently running MA 1.6.13 N8. Strangely enough, the website lists the latest software as being MA 1.6.6 N8, so how did I get something newer and could this be part of the problem?
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May 22, 2012
My run workouts are being truncated, when I actually perform my run the display shows correctly but when I end my workout my information is truncated. Example went on a 7mile run everything displayed correctly but when I ended my workout the results show only 5.19 miles of my run.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Apr 18, 2012
I finished my first indoor run today and the run data on the motoactv device and treadmill don't match. I completed my workout and came home and synced my data. Is there a way to update the run data on the website to match the treadmill data or does the update have to happen on the device prior to syncing?
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Dec 6, 2011
I would like to know if someone is having the same problem, my workouts from middle of Nov backwards is not showing in the portal. A week ago everything was there in the portal. So the problem is not the sync.
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Jul 11, 2012
Yesterday (4/10), I did a two mile walk, plus a few other short walks. When I got home, I went to the workout screen, and selected "sync workouts". When I looked at the motoactv later, it stated "sync complete!". The problem is: None of the workouts show up on the web portal for yesterday. I don't see a way to re-sync them on the device either. These were just simple "quick start" walks. I'm not doing anything complicated.
I saw there is another post about missing workouts, but it seems to relate to interval training, and I didn't immediately see a solution for my specific issue.
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Nov 19, 2011
A workout I completed on Friday appears on the MOTOACTV but not[URL]. A couple of test workouts today have synced just fine, but the Friday workout still does not appear on the site.
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Feb 16, 2012
Is it possible to recover it? When I connect device and look what is on disk I do not where workouts are stored and in logging I got only logs from October while I purchased device in January???
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Mar 8, 2012
I am missing a workout, but I know it was recorded because I have only had the device for a little over a week and the workout was recorded as a personal best for both time and distance. I have synced and it doesn't show up. It doesn't show in my recent workouts on the device. I also tried recording a short workout to see if it will reappear, but that didn't work.
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Apr 9, 2012
Back in January there was an issue with portal - sometime workouts were not shown on summary bar.Today I noticed that the issue has re-appeared - please see screenshot below. On Sunday I had 3 workouts (elliptical, outside walk and weight) - the main chart on the page has three items in stacked column view, but summary bar at the top shows only two.
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Feb 14, 2012
I just did a 15km outdoor run, and used the race yourself feature. Everything worked fine, the gps was detected at the start, and I got my pace and distance information throughout the run. However when I uploaded the run there is no map or elevation information and it says "No GPS data was detected".
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May 10, 2012
Yesterday I do an interval workout and lost part of my training and another part I receive this message!
In the watch I can see the informations and the route, but in the site I receive this message and 2 workouts from is missing!
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Jan 4, 2012
I did two activities in my last run, and when I check in MOTOACTV website, it shows "Workout does not contain any raw data".
Did I set it wrong by combining 2 activities in 1 run?
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May 12, 2012
No GPS data was detected. That's the message I see after synching my latest run from this morning to the web portal. I had the run scheduled on the portal calendar, and it appeared in my device as a planned run. When I selected that run on my device it gave me Outdoor or Indoor options. I chose Outdoor and it began searching for my heart rate monitor and GPS signal. Locked on heart rate monitor immediately and gave me the "GPS Locked" ,essage after about 2 minutes. I pressed Start and ran for 20 minutes. Returned home and synched the device. No GPS data was detected.
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May 8, 2012
I currently use Sports Tracker (www.sports-tracker.com) to monitor my runs. Now that I have purchased the MOTOACTV 8GB I want to export my workout data from Sports Tracker and import it to MOTOACTV.com
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Dec 29, 2011
All of my runs start and end in the same place (in reality). However, the last n minutes (or miles?) of every run seem to be getting lost somewhere. The problem exists in both the device and on the site, so I'd assume it's getting lost in the device.
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Oct 27, 2012
I am a new user and it seems that motoactv is using something like cloud station to let us uploading our workouts data there. The layout of the motoactv.com is nice. Well, if just in case, the motoactv.com platform stops operating, how can we backup our training workouts data?
I know other company has software for users to install in the PCs so that they can transfer their workouts data from their devices to their PCs. However, motoactv does not offer this kind of software.
I find there is "export" button in motoactv.com. However, for the four kinds of format we can choose, "KML, TCX, GPX (route data), CSV", I really don't know how to use and view them. May I ask anybody who can teach me here?
Well, the only thing I can think of is there is a workout summary in the motoactv. It already give us much information of our workouts except the Zone data. Perhaps we can transfer those data to our record manually. However, I really hope that there should be a much better solution.
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Jan 5, 2012
just choose download from under workout stats, go to the link below, choose the file you just downloaded (rawDataCvs.cvs) hit convert and it will auto download a file (Motoactv.tcx) that can be uploaded into RunKeeper and other Garmin sites.I don't even know who created this, but I would love to shake their hand. url..
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Jun 16, 2012
Been searching the forums and have not found a solution.My activ will no sync any work out data to my phone at all despite re-pairing, rebooting, and reinstalling app. I have also done a factory reset.Still nothing shows up on the phone application.
-all software is up to date.
-notifications to device still work (text, phone call, etc)
-activ still syncs with motoactv website.
-the phone is a droid Bionic
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Jun 23, 2012
I would like to go to one location to view and/or manipulate my data (over a long period). Currently, I don't see how or if it is even possible. Another issue is that when I view the workout data and look at the speed data, it does not reflect actual speed. The data is not representative of the ride. For example, I know I hit a top speed of 32 mph, but nowhere in the downloaded data is a number anywhere near 32.
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Jan 1, 2012
I have synced the device after each run and today it doesn't show the run I did online, but shows on the device as synced. Using Windows exploerer to view...
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Aug 5, 2012
Is there any way to extract data from training I did without having to sync to Motoactv.com? Is there a way to get .gpx or the csv file from the sdcard?
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Dec 31, 2011
I just completed an indoor 5.75 mile jog. I hit the stop button. The unit showed 0 for distance on screen.Confused, I then confirmed to end the workout. The unit repeated the summary to me at 1:02:36 and 5.65 miles(within atenth of a mile of the treadmill, good deal). Still the display info showed no distance laps or heartrate info. Why did it not record the data, but the audible summary was correct?
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Apr 7, 2012
I have been using my MA with ANT+ HR Monitor sensor nearly every day since I got this as a Christmas present for a several hours.I noticed at the end of about 3 months that the HR Sensor was flacky, so I replaced the 2032 3 volt battery in the sensor.This seemed to fix the problem.The device worked well for a few more weeks and than I was having similar problems, so I replaced the battery a 2nd time.Yesterday, I was able to use the HR Sensor for my morning workout, but the sensor was no longer transmitting when I went for a 5 mile walk.i replaced the battery again and repaired the sensor with the device.It seemed to connect fine, but there is not any live data being displayed from the HR sensor.I have tried repairing the sensor and it will pair, but their is no data being recieved by the MA device.Has anyone else had problems like this with their ANT+ HR Sensor?
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Jun 12, 2012
Had my motoactv about a month. Traveled from the US to ireland. Did a successful sync of one run here. Changed the watch to local time, and did another run - now I'm getting "Fitness data sync failed." The motoactv software tells me to check the logs for more details. I do. More details = "Fitness data sync failed.". Not a very helpful 'more details'. I'm assuming this has something to do with the time change, but upon setting the time back to Eastern, it still fails.
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May 20, 2012
I bought the 16GB MOTOACTV, and I've been struggling for days to get it working. After countless restarts, uninstalls, reinstalls, configuration, etc., I think it finally works... except for one thing. The device fails to sync fitness data through MotoCast USB. Every time I connect, a window pops up titled "Connection Error" that says "Your MOTOACTV device cannot connect to the internet."
Of course, I've updated the device software to MA 1.6.12 N16 and Motocast to 1.2.9 (with Motcast USB at version 1.7.0151.0). and I've let everything related to the MOTOACTV through my firewall. The music sync works, and I can see all my playlists from iTunes and Windows Media Player, and I can even sync the fitness data through Wi-Fi (Settings->Wireless->Workout Sync->Sync now).
I just got done reinstalling MotoCast and MotoHelper 2.1.40 Driver 5.5.0, and that didn't help, and I've done a factory reset and tons of reboots. What else is there that I can try?
Windows 7 Professional SP 1 x64
MotoCast for Windows Version 1.2.9
MotoCast USB Version 1.7.0151.0
MOTOACTV Software Version MA 1.6.12 N16
Model Number Motorla-F100
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Jun 23, 2012
is anyone else unable to view their elevation data since moving to the new MA portal? I am experiencing this issue even when viewing older workout data.
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Jul 7, 2012
I just tried syncing music to my MotoACTV. It was going along fine, and then I got an error along the lines of "There is a network failure on drive F:. The data is lost." I have done a factory reset, and have uninstalled and reinstalled the motocast software. When I try to sync, it goes through the "Analyzing files" stage and then gets to "Syncing Music to Device" and freezes. I have tried syncing several different playlists, and nothing works.
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