BB Torch 9800 :: Cannot Sync Contacts With DM On MAC?
Aug 14, 2010
I used to be able to sync all my contacts with my 9700 bold, but now since I received the torch, it is giving me an error saying I should look at the desktop manager information. with a # that says KB14545 error or whatever.What should I do to sync my contacts. p.s. Google sync sucks, it re-duplicated my contacts making me have 1400 contacts when I only have 170.
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Sep 3, 2010
I get this problem and cant sync my contacts from Mac.I am sorry i spent so much money. I got the same problem with the 9000 bold and was teh reason i let go. Now I have the same problem.
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Aug 16, 2010
I was able to Sync my contacts on my new Torch 9800 from MS Outlook but then experienced several "pocket calls" even with the Phone Lock feature ON. So I activated the 4 digit security code feature that requires entry before making any outgoing calls to resolve the "pocket call" issue, but now when I try to synch my contacts it asks for my 4 digit security code. I have 10 attempts to get it right but it doesn't recognize the security code on my PC. I am linking via the USB cable directly to my phone. Anyone know how to resolve this?
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Sep 1, 2010
When i sync my contacts from DM with outlook on my torch i keep getting this error message - error 0x80040fb3
I have removed all of the pictures from the contacts on outlook but the error message still appears.
I have uncheck the picture and attachment fields in the DM but the error message still appears.
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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Sep 6, 2010
does anyone no how to transfer all my contact from my Tour which is cdma with no sim card to my new Torch with sim card. i cant do it using blackberry desktop software.
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Nov 12, 2010
I had a Windows failure that has resulted in all programmes having to be re-installed, including Blackberry Desktop. Now when I connect the Torch 9800 to my computer the programme opens and the model is recognised but it fails to connect to synchronise. Error message - "Blackberry Desktop Software cannot comunicate with the connected device". How can I solve this problem as all the requisite conditions for connection have been fulfilled.
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Aug 12, 2010
I'm a new Blackberry user just picking up a Torch today. I proceeded to sunc up my Contacts using Blackberry Desktop Manager and was presented with an error and a KB article to consult. KB19454-"The <organizer application> database cannot be accessed for synchronization" appears when attempting a synchronization using BlackBerry Desktop Manager 1.0 on a Mac computer
Has anyone experienced this issue and no the solution? Although the KB article references many sync item issues, mine is with contacts. I admit I was a little disappointed to find that out-of-the-box I was unable to sync with Contacts on OS X.
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Oct 5, 2010
Trying to synch Torch 9800 running 6.0 Bundle 2949 with Outlook 2010 on a new Windows 7.0 desktop.
Desktop is newly loaded Version 7.1.0.32.
When I connect the back-up works ok. Synching then starts but fails at different stages :one time I see where there are differences, click one and then everything hangsEarlier, it read the records and was about to start the synch then froze.One time it froze during the reading of records.On my old desktop running Office 200 and Widows 7.0 at least it synched, although I did suffer from duplications in the calendar.
Seriously think of giving up on BB and going to Windows phone when my contract comes up, as this is a key requirement for me.
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Aug 12, 2010
Took my sim card out of my 9000 and put it in the 9800 and the all my saved contacts don't show up. Do I need to do something special? Not sure how to get all my contacts back.I am also unable to send emails. When I replied to an email there is no send options when I press down on the blackberry key and the send icon on the screen is not highlighted.
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Apr 5, 2012
After the last software update I reset my sync with desktop configurations. The calendar fails to reset despite numerous tried and I desperately NEED my calendar to sync and everything else syncs BUT the calendar. what else can I try?
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Aug 28, 2010
I am using the "All" menu on my torch as my main menu. I have it set up similarly to my old Bold 9700. I use that for everything except Media, where I do use the "Media" menu page. However, that left me with little use for the "Favorites" menu page. So I decided to delete everything there and load it up with my most often used contacts.
When you highlight a contact on the contact list, your Blackberry Key menu has an option "Add to Home Screen." That opens a window where you can choose a location and mark it as a favorite. If you leave the default location of "home" the contact will appear on both the home and favorites menu, which I did not want. Since I already had created a "Junk" folder, I simply move the contact to that folder and mark as a favorite at the same time. Now My "Favorites" menu is populated ONLY with many of my most used contacts. And when they appear on a menu page, you can tap/hold the contact icon to get several options such as call, pin, text, email, etc...
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Sep 2, 2010
How do I transfer all of my contacts all at once from my old sim card to my a new sim card?
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Feb 20, 2012
just got my new Blackberry Torch 9800.Don't know how i managed to do this but i just have my wife as a contact, when i try to phone my wife, i go to contacts my wifes number comes up, but when i try to ring her, the phone says Disconnected.
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Nov 30, 2010
Trying to extracting or sync my contacts - but it won't let me.It says to turn off wireless synchronization by opening Address Book on your device and from the Options menu, selecting your address book and changing the Wireless Synchronization field to no.
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Nov 22, 2011
I recently lost all my contacts , how? I dont know but ive managed to put them on from another sim but I wanted to transfer them to my usual sim in case I lose them again
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Oct 3, 2011
I tried doing this using the SIM, but found that this only carreid over the first phone number and no extra numbers or email addresses. So then I exported from the LG to my desktop [using a USB connection] and then tried importing this file, but the 9800 didn't like it at all.
So then I swapped the SIM to the 9800 and used the Blackberry Desktop Manager to export an ascii file to my desktop computer. This gave me a file with """" a million quotation marks in it which made it way too hard to edit and add numbers etc to it. So I imported this to an XL file [using the header labels from the 9800] and edited my info. When I tried to import this to the Blackberry, it recognised the file OK, but wouldn't transfer the info across. So I then saved the XL file as a csv but this didn't work either.
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Jan 31, 2012
My Phone:BB Torch -- about a year oldBB Device Manager -- 6.0Service Provider : ATTMy Laptop:Sony -- about 3 years oldWindows XPExplorer 8MS Office 2003Contact manager: ACT!My situation:
I have about 1200 contacts in ACT! that I want to keep in my phone. I have tried to sync my phone with my computer a couple of times, the results from which have been very disappointing. I have tried syncing both through Outlook to the phone, and from a CSV file to the phone. Both methods result in significant amounts of information missing when the contacts are imported into my phone.
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Jul 7, 2012
i have had a 9800 for about a year plus,its been fine but i seem to be losing some of my contacts. I have had cases where i try to retrieve a number but it wont come up,but once i get the number from another source and now use my 9800 to dial the number,it shows up on the display with the name its store
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Sep 26, 2010
Since I updated to the new 6.0.2.44 upgrade I haven't been able to sync to my laptop. I connect my cable to the 9800 and start the software. It tells me to connect to my 9800 and says disconnected in the lower right corner. I've pulled my battery and restarted, but no luc
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Oct 20, 2012
My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync. It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID" "An error occured during an attempt to access a device database record.
I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...
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Feb 9, 2012
I am unable to sync Outlook 2007 with my Torch 9800. When I set it up to sync with Outlook it looks OK and says to go ahead and use it but then comes up as not installed.
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Oct 12, 2011
I have both Outlook Express and Microsoft Outlook on my laptop, one is business & one is personal. When I sync my torch and laptop, only the Outlook Express address book is transferred to my blackberry. Do you know haow I can transfer the Microsoft Outlook address book?
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Aug 18, 2010
Anyone else noticed this?
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Sep 13, 2010
I know there are separate posts on this subject on connection consistency problems but I can't seem to get an answer to a fundamental question. Is the problem hardware or software related? Since turning off WiFi improves the connection consistency significantly what does that imply? I want to return my Torch of this is a hardware issue.
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Sep 15, 2010
I am trying to put my music on the media card of my new 9800 Torch. I first need to enable the mass storage mode. How do I do that?????? I cant find ANYTHING that says "mass storage mode" on or off. How do I turn it on???? I tried to sync some music to my new Torch but it went in the main memory not onto the storage card where it belongs. How do I make it go ONLY to the sotorage card. Is this something I have to do on the desktop program?
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Dec 3, 2012
This is regarding my bb torch 9800. I just did an update directly from the bb website and NOT from a desktop icon. All I did was connect the phone and pressed "check for updates", from which the results said that there was an update available. It never once asked me to do a system backup...just told me that this could take up to an hour and that I'd be unable to use the phone. All my contacts are gone. This is my first bb so clearly i had no clue about doing a sync to my sim card. Is there any way that I can save all that lost contact info?
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Oct 7, 2010
I have an old back up of my old phone 9800 which i lost. I got a new Torch 9810 and tried to restore the address book from my old backup.The Address Book- ALL has 2400 entries but it is Dimmed ( Not Highlighted and cannot be selected)and below it says Dimmed Entries are ready only and cannot be restored
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Aug 11, 2011
Torch 9800 - Having problem with some of the phone contact duplicate by itself, not only 1 or couples, some contacts duplicate for more than hundreds even I'm not sync my phone. After I deleted the contacts, have only 1 left for the specific name, days after it will duplicate again.
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Mar 29, 2012
how to transfer the outlook contacts to BB torch 9800? i ve tired it but its showing to disable the wifi sync option, but i am unable to find the option itself
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