BB Torch :: 9800 Will No Longer Sync After 6.0 Bundle 2949
Oct 20, 2012
My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync. It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID" "An error occured during an attempt to access a device database record.
I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...
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May 8, 2011
I just updated my DM to version 6.0 bundle 2949 and find that it doesn't offer me Yahoo anymore to sync in my organizer. All I'm offered is Windows Contacts, or icalendar for calendar and tasks.
The last update I installed lost the calendar sync option, but I have lived with that. But this is way more important to me. I saw forum advice to the effect that version 6.1 supports Yahoo.
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Jan 3, 2012
I upgraded my Blackberry Torch earlier today (13:51hrs) only to find that all my email accounts have stopped working. They will not verify even though he account passwords I am using are correct, and the mobile will not let me delete or add any new ones. is my only option to completely factory default and start from scratch as i can not find a way to remove the "dodgy code" from my now useless
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Oct 20, 2011
Want to install new update, it downloads to module 518 and then gives an error about internet connection. I have tried this 5 times and keeps on happening.
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Jun 21, 2011
I'm getting a General Service Error after the OS 6 updation 2949. Do i need to re-install my Device Software ?
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Aug 24, 2011
Torch 9800 on AT&T
V6.0 Bundle 2647
Free Space 268.5mb
I recently updated to 6.0 bundle 2647 and since updating I have had several random freezes of the device while doing nothing. I keep the device locked with a short password, and then in a holster most of the time. I have had the situation happen about once a day, very random, where I would pull it out of the holster and try to access it by pressing unlock or sliding it open and nothing works. No response, just a display of the lock screen (no pwd input) and clock of the time when it froze. This is very frustrating and I'm getting ready to downgrade to the previous version.When it occurs, it's usually been idle, not running any apps.
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Nov 11, 2011
i've been having issues with my bb torch 9800 (6.0 bundle 2647), randomly shutting down. when i finally get it to turn back on, it reboots.i've tried working with at&t tech support for a solution, but nothing we've tried has worked long term, and it's very frustratini've tried:soft resets (taking out the battery while phone is off)hard resets (taking out the battery while phone is on)master reboots (wipping phone clean of all data and software, then re-installing software)i have very limited media/apps on my phone, yet, this issues keeps occurinfree memory: 315974563 bytesapplications installed: at&t code scanner 2.0.14blackberry app world 3.0.1.29blackberry maps 6.0.0.32blackberry essenger5.0.2.12blackberry podcasts 1.5.0.28browser 6.0.0bubble bash 2.0calculator 6.0.0calendar 6.0.0clock 6.0.0contacts.0.0email setup application 6.11.0216.1323facebook 20.0.50file explorer 6.0.0google maps 4.5.3google talk 2.5.108help 3.0.0.32home screen 6.0.0media, memopad, mesages, options, password lock, phone, setup 6.0.0slacker radio 3.1.152social feeds 1.0.0.58tasks 6.0.0twcrtfree 1.5twitter 2.0.0.16visual voice mail 3.0.0.129voice dialing 6.0.0Internet 1.0.0.40
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Apr 29, 2012
After updating to 2647, I can't find the password keeper, doc , PDF and spread sheet in the applications folder. Those applications are really important to me and I don't know what is the problem, is it the new software doesn't have those applications or some kind of an error during the installation of the software.I really need those apps ,degrade to the previous version or reinstall the same version again.But I don't know how to do the both. step by step instruction from where to download the so and how to install it to the phone.
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Jun 7, 2012
I have a problem concerning my blackberry torch 9800. My daughter updated the phone and then this problem occurred. I can send 2 3 words with no problem but when I write something longer, 1 2 sentences, and then I press send and the message just disappears without being sent.
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Sep 26, 2012
I have a Torch 9800. All of a sudden ALL alerts stopped working, including the LED light, the sound or Vibrate when there is a new message.
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Jul 12, 2011
After downloading the latest BB torch software o/s update, (6.0 Bundle 2391), the numlock feature doesn't work.
When I press the numlock key on the screen keypad (both SureType and Qwerty), it only stays in effect for a few numbers pressed, and then releases by itself. It used to work fine before this bundle update.
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Sep 5, 2010
I have had the torch for about 2 weeks and initially didn't like it at all, I had a Curve for 2 years but dropped it once too often :-(. Anyway I am a big guy 6'2" 225 and I am still getting used to typing (hope i will), but the biggest issue I have is the "Lock" button for the phone. I usually keep the phone in my pocket and if you breath on the lock button too hard the phone unlocks. Is there an option for holding the lock button down for "X" seconds before the phone unlocks, I loved that you had to hit 2 keys to unlock the Curve. I really don't want to deal with a password, is that my only option?
i really only want it for text,email and talking to people, would I be better off with the new Curve 3G?
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Mar 24, 2012
i can't access my in built memory on touch 9800
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Mar 17, 2012
Camera worked until a week ago. Now when I take a photo, I see it at the far left in the tray but when I click on view photos, it says no photos.I have reformatted and repaired both the media card and built in storage but the same thing still happens.
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Dec 19, 2011
I have a torch 9800 and had upgraded Os to 6.0.. I live in Virginia and use AT&T Wireless. I would get an error loading the program after reinstalling it. I had read about this issue and I decided not to worry about it and went on without those programs.Now..Today i no longer have app world? I uninstalled and reinstalled many times.Read many forums and even wiped the phone and reinstalled.still no app world. I do need assistance, as I had programs (installed thorugh app world) and would like to reinstall them.I currently have The Blackberry Torch 9800 3g, WiFi with the 6.0 Bundle 2647 (v6.0.0.600, Platform 6.6.0.223)
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Nov 28, 2011
I have the Torch 9800 and I'm running Wndows XP with the most recent version of Desktop manager.Up until two weeks ago my phone and computer communicated beautifully, syncing, back-ups, file sharing, everything. But last week my computer and phone seemed to fail to see each other and now nothing is happening when I plug my phone in. The phone goes to the 'clock' screen as if it's plugged into a charger and doesn't display a connection issue on it's end, but the computer does not show that anything has been connected.So far I have:
1) Checked the USB connection to the comptuter
2) Tried different USB ports
3) Tried a different USB cable
4) Wiped and re-installed Desktop manager on my computer
I'm at a loss on how to get my computer and phone talking to each other again.
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Nov 11, 2010
My Blackberry 9800 Torch will no longer switch from portrait to landscape view in any application when I turn the unit on its side. It is stuck in portrait view. Very frustrating! This happened once before but corrected itself. Is there a setting that can changed? My carrier, Bell Mobility, was of no assistance. Just told me to return the unit for repair which would take 6 - 8 weeks.
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Feb 4, 2011
Last night, suddenly my keyboard, trackpad and all my external buttons no longer work. Only my touch screen works, but no back button, a BlackBerry is not very useful.It may be software, but I updated yesterday the operating system. But I find it strange that all the external buttons do not work together.What could be the problem. If I have to go to the workshop, I want to know as much as possible.BlackBerry 9800
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Aug 13, 2010
I just picked up a new Torch today. I've have a Bold 9000 for a long time and am used to dropping it into my belt case or pouch and having it turn off and go into in-holster mode. When I put the Torch in my 9000 cases it doesn't seem to do anything. Did RIM remove the magnet sensor and no longer have an in-holster mode? Or is the sensor in a different place and it won't work with my Bold cases? Am I missing something? I don't like having to click the lock button on the top before dropping into the case.
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Jul 26, 2011
We have a contact list in html format in our organization. The contact list is displayed by the BB browser. The emails and phone numbers in this list work fine for other models we have (9650,etc.) But users with new BB Torch 9800 can not click on the phone numbers or emails any more. Our provider is ATT. The OS I believe is 6.0.0.246.
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Aug 14, 2010
When i got new notifications, then you tap the notificaton icon, and you get the notification list, well mine is no longer updating. it has had the same information displayed for the past three day. any one else having this same problem? and is there a fix?
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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Jul 31, 2011
I purchased and have been happily using b torch 9800 since sometime early this year. It has always synced smoothly through h Outlook with my calendar, contacts, tasks and notes - but no longer. Several weeks ago I installed the new BlackBerry update. Now all I have is a phone and some nice photos and info about appointments I had weeks ago. I admit that I am technologically challenged, but "the tech guy" at work is stumped also. it appears to go through the motions of syncing (connecting to outlook, reviewing contacts, calendar, etc.)but when it announces completion nothing has updated on my bb. Tech guy tried to install the update but couldn't successfully revert to prior version. For now I'm back to writing down my appointments on paper and calling my office when I need the tel number for a recently new client , but that's already old. Apparently I'm not the only one with this bb created problem. I assume bb has a patch or will real soon
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Jul 7, 2012
I have updated my software for both bbm and desktop manager, My torch will not sync with my desktop software any longer.
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Nov 12, 2010
I had a Windows failure that has resulted in all programmes having to be re-installed, including Blackberry Desktop. Now when I connect the Torch 9800 to my computer the programme opens and the model is recognised but it fails to connect to synchronise. Error message - "Blackberry Desktop Software cannot comunicate with the connected device". How can I solve this problem as all the requisite conditions for connection have been fulfilled.
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Aug 14, 2010
I used to be able to sync all my contacts with my 9700 bold, but now since I received the torch, it is giving me an error saying I should look at the desktop manager information. with a # that says KB14545 error or whatever.What should I do to sync my contacts. p.s. Google sync sucks, it re-duplicated my contacts making me have 1400 contacts when I only have 170.
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Aug 12, 2010
I'm a new Blackberry user just picking up a Torch today. I proceeded to sunc up my Contacts using Blackberry Desktop Manager and was presented with an error and a KB article to consult. KB19454-"The <organizer application> database cannot be accessed for synchronization" appears when attempting a synchronization using BlackBerry Desktop Manager 1.0 on a Mac computer
Has anyone experienced this issue and no the solution? Although the KB article references many sync item issues, mine is with contacts. I admit I was a little disappointed to find that out-of-the-box I was unable to sync with Contacts on OS X.
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Oct 5, 2010
Trying to synch Torch 9800 running 6.0 Bundle 2949 with Outlook 2010 on a new Windows 7.0 desktop.
Desktop is newly loaded Version 7.1.0.32.
When I connect the back-up works ok. Synching then starts but fails at different stages :one time I see where there are differences, click one and then everything hangsEarlier, it read the records and was about to start the synch then froze.One time it froze during the reading of records.On my old desktop running Office 200 and Widows 7.0 at least it synched, although I did suffer from duplications in the calendar.
Seriously think of giving up on BB and going to Windows phone when my contract comes up, as this is a key requirement for me.
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Apr 5, 2012
After the last software update I reset my sync with desktop configurations. The calendar fails to reset despite numerous tried and I desperately NEED my calendar to sync and everything else syncs BUT the calendar. what else can I try?
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Sep 26, 2010
Since I updated to the new 6.0.2.44 upgrade I haven't been able to sync to my laptop. I connect my cable to the 9800 and start the software. It tells me to connect to my 9800 and says disconnected in the lower right corner. I've pulled my battery and restarted, but no luc
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