BB Torch :: 9800 6.0 Bundle 2647 Freezes
Aug 24, 2011
Torch 9800 on AT&T
V6.0 Bundle 2647
Free Space 268.5mb
I recently updated to 6.0 bundle 2647 and since updating I have had several random freezes of the device while doing nothing. I keep the device locked with a short password, and then in a holster most of the time. I have had the situation happen about once a day, very random, where I would pull it out of the holster and try to access it by pressing unlock or sliding it open and nothing works. No response, just a display of the lock screen (no pwd input) and clock of the time when it froze. This is very frustrating and I'm getting ready to downgrade to the previous version.When it occurs, it's usually been idle, not running any apps.
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Nov 11, 2011
i've been having issues with my bb torch 9800 (6.0 bundle 2647), randomly shutting down. when i finally get it to turn back on, it reboots.i've tried working with at&t tech support for a solution, but nothing we've tried has worked long term, and it's very frustratini've tried:soft resets (taking out the battery while phone is off)hard resets (taking out the battery while phone is on)master reboots (wipping phone clean of all data and software, then re-installing software)i have very limited media/apps on my phone, yet, this issues keeps occurinfree memory: 315974563 bytesapplications installed: at&t code scanner 2.0.14blackberry app world 3.0.1.29blackberry maps 6.0.0.32blackberry essenger5.0.2.12blackberry podcasts 1.5.0.28browser 6.0.0bubble bash 2.0calculator 6.0.0calendar 6.0.0clock 6.0.0contacts.0.0email setup application 6.11.0216.1323facebook 20.0.50file explorer 6.0.0google maps 4.5.3google talk 2.5.108help 3.0.0.32home screen 6.0.0media, memopad, mesages, options, password lock, phone, setup 6.0.0slacker radio 3.1.152social feeds 1.0.0.58tasks 6.0.0twcrtfree 1.5twitter 2.0.0.16visual voice mail 3.0.0.129voice dialing 6.0.0Internet 1.0.0.40
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Apr 29, 2012
After updating to 2647, I can't find the password keeper, doc , PDF and spread sheet in the applications folder. Those applications are really important to me and I don't know what is the problem, is it the new software doesn't have those applications or some kind of an error during the installation of the software.I really need those apps ,degrade to the previous version or reinstall the same version again.But I don't know how to do the both. step by step instruction from where to download the so and how to install it to the phone.
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Apr 2, 2012
I recently upgraded the OS on my Torch 9800 to OS 6 bundle 2647. Everything seems okay except that the passwords that were stored in my SplashData app are now gone. Is the data file still on the phone somewhere or can it somehow be recovered?I did not back up the phone with the Desktop manager before the upgrade.
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Oct 10, 2011
Its been a while since I purchased my Blackberry Bold 9780 (February to be precise). I was extremely happy with its functioning aand it never gave me any problems...until yesterday. I have a Apple Macbook on which I have loaded the Desktop Software to backup my data, transfer music, photos, etc.Yesterday as soon as I connected my device to my computer it notified me that there were updates for my device and if I would like to install them. I ticked on the necessary options to backup my data and initiated the update process. That was the last time I saw my device working fine. It took a while to update after which it finally showed up on my desktop software. The OS was now 6.0 build 2647. I safely disconnected my phone to check whether everything was ok. At first glance it was all good and that was until I went into the setup app on my device and clicked on email set-up. It just showed a small loader for a microsecond but didn't respond. To make matters worse, I couldn't exit the setup app and the device just hung up. After a hard reset, it did manage to enter the email setup app, showed me two options (Internet mail account, Enterprise account). clicking on any one of them bought me back to the same hang where the device just froze. Multiple hard resets later, took another route to find the problem. This time through my email message inbox---->options---->account management. This is where is showed me a message which read that it was unable to load my account settings and I ned to contact my wireless service provider. 2 hours on the phone with the tech supervisor from Orange and half hour of security wipe, left me back to square one. Issue not resolved yet, device takes ages to start and flashes a red light everytime before it boots....and most importantly can't setup any new mail nor can update the settings of the current ones.
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Oct 20, 2012
My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync. It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID" "An error occured during an attempt to access a device database record.
I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...
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Aug 26, 2010
On my 9800, I have this recurring issue when a SMS/MMS message comes in my phone pretty much freezes up until my phone stops vibrating. Also when I open the unread message it doesn't view the most recent message received. It always shows about 20 message above the recent message. Does anyone else have this issue?
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Sep 16, 2011
Had my replacement phone turn up Friday as my original froze up when left alone or when being used and i have the same problem with the referbished phone they sent me does any body else have the same problem as its not just a matter of leaving it alone as it froze a 11.45pm and was still showing 11.45pm at 7.30am
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Apr 29, 2012
I have a bb torch 9800 .my keyboard doesn't work anymore.that means I can't answer any call,I can't login or logout any application.I have alwas to take off my batterie to log out and when I swicth on my phone;it takes my even one day to unlock my pin(because the keyboard doesn't work).But my sceen works and the problem is I can't use the main keys on the middle(the mouse).
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Aug 22, 2010
I've had my torch for 5 days and all was going well until today. Phone kept turning off and freezing up. Called support and they told me to get a new phone. Has anyone else found this to be a recurring problem?
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Mar 2, 2012
Was downloading TV app last night (first time), needed to restart. Red light turns on, then the loading screen comes up, finishes, then freezes before moving on to next screen.I have tried to soft reset, hard reset, connect to desktop manager, searched for help, read posts that will not help.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Jan 20, 2012
BBM Disappeared after 7.1.0 Bundle Downloaded
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Jun 8, 2011
I recently updated my torch 9800. The Bb desktop successfully dowloaded all the modules. Bet when it automatically rebooted, it hangs halfway and received an error that the PC cannot communicate with the BB because of the obvious reason.
I had no choice but to disconnect the BB from the PC and remove the battery and back so it can boot properly.
It seems to be working properly with the previous software (not the 2475) I hope the download did not do anything to make it work improperly.
for sure blackberry tested this update before giving it to consumers but I am just wondering why this issue happened.
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Feb 16, 2012
I just updated my bb to the newest bundle. However all my languages have changed, I have korean thai, and bahasa indonesia. The update deleted english, french, and spanish. How can I add them back into the language section?
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Jul 18, 2011
I can't connect to my car's (2008 Range Rover Sport) bluetooth ever since I've updated my AT&T BB Torch 9800's OS to the 6.0 bundle 2342. I was hoping this recent 2647 would fix the problem but it unfortunately has not. I had no problems connecting to my car's bluetooth until the last 2 updates.
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May 21, 2011
I saw that there is an update to the software for my new Torch, and I tried updating the other day and did the same as a few other people I've seen on the forums, namely freezing after the phone reboots and the desktop software telling me that it can't connect to the phone.
1. Is it worth trying to make the update work? What has been changed and/or optimized between the 2 bundles?
2. Would anyone be able to give me some advice on updating the software (if it's worth it), so it doesn't end up freezing halfway through again.
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May 8, 2011
I just updated my DM to version 6.0 bundle 2949 and find that it doesn't offer me Yahoo anymore to sync in my organizer. All I'm offered is Windows Contacts, or icalendar for calendar and tasks.
The last update I installed lost the calendar sync option, but I have lived with that. But this is way more important to me. I saw forum advice to the effect that version 6.1 supports Yahoo.
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Jun 11, 2012
Given that problems are routinely experienced doing any BlackBerry device or desktop manager updates, has anyone installed this update and if so, has it created problems? And if there are problems, what are they?
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Aug 23, 2012
I have tried several times to load this upgrade by both apploader and desktop software. Apploader states that the update is not available from this server, the desktop software downloads it but hangs during the device backup. I have even tried to do a backup from the desktop software and the backup hangs too.
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Dec 15, 2011
I upgraded my Torch (9800) a week ago, and have been noticiing battery drain issues. The problem is NOT persistent, but is happening most of the times though. I am currently on OS v6.0 bundle 3049 (v6.0.0.706, platforn 6.6.0.246). My Wifi and Bluetooth are always OFF. Only using the Bell network, for which I have all the 5 bars available.
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I have investigated further, and I found that the Blackberry System Software was the one running with the highest CPU - usually in the high 70s, to even high 90s. And this was consistent over hours, until the battery was dead. I have since removed any apps I suspecpected - such as Nice Office and LinkedIn. But the problem still persists.
Battery pull has been done multiple times, as well as I have checked, and there are are no OS updates available.
Now, currently, only the basic apps are loaded (Alt-Back) : Home, Messages, BBM, Phone, Borwser. All other apps are closed or exited.
Investigating further into the modules within the BB System Software, I have found that the net_rim_io_impl, is the one consuming ALL of the CPU. I am not sure where/what this module does - so I am unclear on what service within the BB I can turn OFF to get rid of the issue.the CPU for the System drops a bit, as Options uses up some, else, it goes back to 90s, if left alone with either a fix to the module, or else, via some workaround, wherein some service can be stopped or some setting can be changed to avoid this battery drain.
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Jul 9, 2011
Are there any logs created on the pc/laptop when you upgrade DEVICE s/w thru desktop manager?
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Jun 13, 2011
Tonight I updated my software to v6.0.0.526 and when I started back up my wallpaper was back at default and my media was wiped. I can't find my pictures and I also can't identify them in my device backup.
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Jan 3, 2012
I upgraded my Blackberry Torch earlier today (13:51hrs) only to find that all my email accounts have stopped working. They will not verify even though he account passwords I am using are correct, and the mobile will not let me delete or add any new ones. is my only option to completely factory default and start from scratch as i can not find a way to remove the "dodgy code" from my now useless
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Aug 24, 2012
My bb torch 2 (9810) stopped ringing after I upgraded to 7.0 Bundle 2406. What do I do to get it ringing again.
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Jan 10, 2011
I tried to update my BB torch 9860 using OTA from 7.1 bundle 1149 up to 7.1 bundle 2016. After update was successfully finished, I noticed that the screen on BB has changed. All icons became very small or missing. The phone is working, I can accept calls, but cannot dial because cannot access the dial pad. I've tried to downgrade to the previous version, and after successful downgrade, at least that what's was written, the problem persist. If I try to access some applications the screen shows: uncaught exception: Bitmap invalid (null). I cannot access Application management. The phone constantly get stuck on one screen for a long time....
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Aug 23, 2012
I am trying to upgrade my BB torch 9860 OS version to 7.1.0 bundle 1646, But unable to do.I try to upgrade using the aploader as well bb desktop manager.
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Mar 1, 2012
I've bought a Torch 9810, and when I connected it to my Desktop Sotware it suggested an update (software 7, bundle 2024).
After that, my battery runs out / drains. All apps are closed properly and wifi and bluetooth off.
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Apr 19, 2011
Running version 6.0 Bundle 695 and tried to update to 6.0 Bundle 2342. Update hangs at "downloaded modules 429" and stops. Eventually, the update fails due to an internet connection failure and asks to retry. Tried using the desktop software to update and the BB website update. Both failed multiple times at the same point in the process.
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Dec 18, 2011
I have downloaded the bundle 2406. The Result is that almost all apps are not suitable anymore for my torch 9810. With the old software there was no problem at all!
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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