BB Torch 9800 :: Phone Turns Off And Freezes
Aug 22, 2010
I've had my torch for 5 days and all was going well until today. Phone kept turning off and freezing up. Called support and they told me to get a new phone. Has anyone else found this to be a recurring problem?
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Nov 15, 2011
My phone just started acting up when I try to use my camera. Everytime y try using my camera my phone reboots itself.
I have kept my phone up to date with updates and I have been taking good care of it.
I've already ruled out:
-Water damage (has never been wet or near water whatsoever
-Phone software version (have tried downgrading to multiple versions and upgrading to latest)
-Restore to security copies made when camera worked
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Apr 11, 2010
I am looking for a new mobile phone on o2 pay as you go. I want it to have a good MP camera with flash,good memory,video,radio,mp3 player,internet & Bluetooth.I have got my eye on the Nokia 6700 Classic but i have heard that it turns its self off & freezes. Alot of people dont like the headphones that comes with it but i think i can live with them other than that i have read good reviews.If anyone has got a Nokia 6700 Classic it would be great for your replys as i want to be sure befor i get it.
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Jan 3, 2010
I go skiing almost every night and every time I go my phone gets too cold and turns off like it has no battery. When I get in my car and my phone warms up a little it registers back to full battery. Should i bring my phone to apple?
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Nov 4, 2011
It turns off whenever I try to use the browser or the camera without fail and other random times. In these instances, it doesn't not show a battery drained shutting down warning. It has to be charging in order for it to reboot, but once it does the battery reads that it is 100% charged. Being on a phone call will drain a full battery in less than 5 mins, and it will flash the empty battery and say radio too low for handset use or whatever. In this case, I can charge it and it goes through the usual process where the light turns yellow and the bar slowly fills up. If I do a battery pull at this time, it restarts fully charged. The time it lasts out of the wall is anywhere from 5 mins-1 hour. I have no 3rd party applications and I did a complete device reset last month due to the same problems. I don't know much about software, but it says everything is up to date.
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May 14, 2012
Ive had my Torch for about 1 and a half. Recently Ive had problems with it. It turns off by itself and after it reboots it turns on by itself again it works for a bit and then it does the same thing again.
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Aug 26, 2010
On my 9800, I have this recurring issue when a SMS/MMS message comes in my phone pretty much freezes up until my phone stops vibrating. Also when I open the unread message it doesn't view the most recent message received. It always shows about 20 message above the recent message. Does anyone else have this issue?
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Sep 16, 2011
Had my replacement phone turn up Friday as my original froze up when left alone or when being used and i have the same problem with the referbished phone they sent me does any body else have the same problem as its not just a matter of leaving it alone as it froze a 11.45pm and was still showing 11.45pm at 7.30am
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Apr 29, 2012
I have a bb torch 9800 .my keyboard doesn't work anymore.that means I can't answer any call,I can't login or logout any application.I have alwas to take off my batterie to log out and when I swicth on my phone;it takes my even one day to unlock my pin(because the keyboard doesn't work).But my sceen works and the problem is I can't use the main keys on the middle(the mouse).
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May 2, 2012
My BB Torch 9800 camera turns on, but will not take a picture or turn off. I get a message: "Uncaught exception: Application_net_rim_bb_file _explorer (1037) is not responding, process terminated. OK. " When I click OK the camera is still on and won't turn off. I rarely use the camera function, but did recently with no problems. Transferred pix to my computer, last use. Now camera doesn't work and I cannot view pictures in folder on my phone.
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Dec 3, 2011
When the slide is closed the screen turns on just fine, but when I slide it up the screen turns off. Also, possibly unrelated, it seems that the touch screen just stopped working as well whether or not the slide is open. The phone also will not connect to BB Desktop. I've had my torch for just over a year and I don't believe I have a warranty for it.
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Aug 24, 2011
Torch 9800 on AT&T
V6.0 Bundle 2647
Free Space 268.5mb
I recently updated to 6.0 bundle 2647 and since updating I have had several random freezes of the device while doing nothing. I keep the device locked with a short password, and then in a holster most of the time. I have had the situation happen about once a day, very random, where I would pull it out of the holster and try to access it by pressing unlock or sliding it open and nothing works. No response, just a display of the lock screen (no pwd input) and clock of the time when it froze. This is very frustrating and I'm getting ready to downgrade to the previous version.When it occurs, it's usually been idle, not running any apps.
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Mar 2, 2012
Was downloading TV app last night (first time), needed to restart. Red light turns on, then the loading screen comes up, finishes, then freezes before moving on to next screen.I have tried to soft reset, hard reset, connect to desktop manager, searched for help, read posts that will not help.
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Sep 17, 2010
My screen turns ON automatically when sitting on counter/table (not touched) every 10-30 seconds continuously. Even if I have the screen lock on or the phone completely locked, the home screen keeps popping up. When I attempt the screen lock alone, within a minute the screen turns on and unlocks automatically without touching the phone. It's killing the battery.
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Jun 18, 2012
My Iphone (white) turns on then off then on then off then on then off! Finaly when I eventually get to the lock screen it says: conect to power but I charged it last night and the percent bar (top right) says 100% . Now it says to charge with itunes? What am I supposed to do!
Info:
iPhone 4, I don't know what the problem is?
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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Feb 7, 2011
About once a week, my Blackberry Torch turns itself off and the only way to turn it back on is to take out the battery and put it back in again to reboot. Is this a problem that anyone is having and how is it rectified?
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Sep 28, 2011
i have a blackberry torch 9800, the other day i were on the phone to my friend and my phone just cut off! screen went black and the flashing light flash's red 4 times quick together then pauses for about 2 seconds then continues to flash. it eventually turned back on after 20minutes of taking my battery out then back in contantly. Ever since my phone turns off atleast twice a day and stays off for hours. my phone is now still flshing red and hasn't turned back on since this morning. i thought it may have to do with me needing to update my phone through my PC so when my phone finally turned back on yesturday i updated it, but my phone still persists to turn off still flashing red. I red on here about someone having the same problem and for them to go to start - run and paste this "c:program filescommon files
esearch in motionapploaderloader.exe" /nojvm.but it doesnt say 'UNKNOWN' as an option just my bb pin.
i seem to have bad luck with blackberrys. i got one for my birthday and lost it so got another one 2months ago and now this has happened.
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Dec 4, 2012
My phone turns on but my screen doesn't, the red light come on and so does the buttons but the screen stays black. The screen doesn't have a back light neither. I took out the battery to reset it but that didn't work either. What should I do?
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Jun 27, 2011
My torch would freeze all the time; I would get this stupid hourglass at the most inopportune moments. I wiped everything and did not even restore the phone data thinking it might cause the slowdown. Since then I only installed gMaps, Voice Search, and a weather app.
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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May 11, 2012
my torch has started a wirless update but when getting through back up freezes between 8 an 20 % . Have noticed in forum that this is known but for a computer update you just take out this as a back up option but on a wireless update the phone is stuck if I do a battery pull and put itback after few mins it starts again and tries to update is there anyway to cancel update or solve this. tried pluggin into pc but doesnt do anything different.
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Nov 10, 2011
My phone keeps buffering which delays/freezes all of my apps.during the last few days it has gotten much worse when on normal days its not so great. Seriously thinking of getting out of BBerry..way too many delay/freezing problems.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 13, 2010
I wanted to transfer my contacts, ringtones, pictures, and memo pad info from my storm 2 to the 9800. I didn't want to use the DM "Switch Devices" utility because I don't want everything copied over including the settings.The pictures and contacts were easy as I just switched SD cards.Ringtones and pictures I transferred over by plugging in the phones up and used Windows to simply drag the files over.My problem is the memo pad info. How do I get that to my 9800?
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Feb 20, 2012
just got my new Blackberry Torch 9800.Don't know how i managed to do this but i just have my wife as a contact, when i try to phone my wife, i go to contacts my wifes number comes up, but when i try to ring her, the phone says Disconnected.
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Sep 20, 2012
I updated Facebook on my BlackBerry Torch 9800 now can't get Facebook on my phone, what to do? I tried deleting & downloading, Deleting & downloading Bete Version,everything nothing works & its in the phone but not recognized so their is No Icon.
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Mar 15, 2012
My blackberry Torch 9800 has been stolen , I need to erase all my personal data and images. If there is a way to do this,
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Aug 24, 2010
I have apps that work over 3G when wifi is off, so I have to have a working data plan right?Exchanged phones about 3 hours ago. I received the messages from AT&T about the device being registered. Everything seems to work.
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Aug 16, 2010
Does anyone else's earpiece volume seem low on their Torch? I just got mine and it seema really low.
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Aug 19, 2010
OK, I have searched all over and can't find where to set the Image Stabilization on the Torch. The documentation says to do this:
# On the Home screen, click the Camera icon.
# Press the Menu key key > Options.
# Select the Image Stabilization check box.
# Press the Menu key key > Save.
I don't have IS under Options - only Digital Zoom, Picture Review, Image Size, Convenience Keys, Storage and Store Pictures.
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