BB Torch :: 9800 Camera Turns On, But Will Not Take A Picture Or Turn Off
May 2, 2012
My BB Torch 9800 camera turns on, but will not take a picture or turn off. I get a message: "Uncaught exception: Application_net_rim_bb_file _explorer (1037) is not responding, process terminated. OK. " When I click OK the camera is still on and won't turn off. I rarely use the camera function, but did recently with no problems. Transferred pix to my computer, last use. Now camera doesn't work and I cannot view pictures in folder on my phone.
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Nov 15, 2011
My phone just started acting up when I try to use my camera. Everytime y try using my camera my phone reboots itself.
I have kept my phone up to date with updates and I have been taking good care of it.
I've already ruled out:
-Water damage (has never been wet or near water whatsoever
-Phone software version (have tried downgrading to multiple versions and upgrading to latest)
-Restore to security copies made when camera worked
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Jun 23, 2011
I bought my Torch 9800 two weeks ago and my video camera works fine, very fine, but I cannot take a picture when I change to camera mode. Just appear a black screen and the button stay in gray color (disabled).
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Jul 21, 2011
How do I turn off the Camera Shutter sound when taking a picture?
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Nov 4, 2011
It turns off whenever I try to use the browser or the camera without fail and other random times. In these instances, it doesn't not show a battery drained shutting down warning. It has to be charging in order for it to reboot, but once it does the battery reads that it is 100% charged. Being on a phone call will drain a full battery in less than 5 mins, and it will flash the empty battery and say radio too low for handset use or whatever. In this case, I can charge it and it goes through the usual process where the light turns yellow and the bar slowly fills up. If I do a battery pull at this time, it restarts fully charged. The time it lasts out of the wall is anywhere from 5 mins-1 hour. I have no 3rd party applications and I did a complete device reset last month due to the same problems. I don't know much about software, but it says everything is up to date.
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May 14, 2012
Ive had my Torch for about 1 and a half. Recently Ive had problems with it. It turns off by itself and after it reboots it turns on by itself again it works for a bit and then it does the same thing again.
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Aug 22, 2010
I've had my torch for 5 days and all was going well until today. Phone kept turning off and freezing up. Called support and they told me to get a new phone. Has anyone else found this to be a recurring problem?
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Dec 3, 2011
When the slide is closed the screen turns on just fine, but when I slide it up the screen turns off. Also, possibly unrelated, it seems that the touch screen just stopped working as well whether or not the slide is open. The phone also will not connect to BB Desktop. I've had my torch for just over a year and I don't believe I have a warranty for it.
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Sep 17, 2010
My screen turns ON automatically when sitting on counter/table (not touched) every 10-30 seconds continuously. Even if I have the screen lock on or the phone completely locked, the home screen keeps popping up. When I attempt the screen lock alone, within a minute the screen turns on and unlocks automatically without touching the phone. It's killing the battery.
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Jul 8, 2012
I updated the software on my phone a few weeks ago, which resulted in the phone turning itself off constantly. However, when I take a picture it looks as if its saved, but when I go to the media files a little later all I see is a picture icon not the actual picture.
When I use the video camera it seems to save and I have been able to view once or twice, but after a period of time the file turns into a music file with no video. This has resulted in several videos of my baby daughter being lost and being replace by the same music.
I have followed the advice on the forum by deleting .dat files from the folders. This has resulted in the pictures taken since the upgrade disappearing altogether. The only way I can keep a picture is by emailing it to myself instantly.
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May 3, 2012
My BlackBerry 9800,when it is charged it turns off and then does not turn on. So, I have to remove battery to turn on.
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Aug 15, 2010
Anyone able to hide or unhide (since one seemed to have vanished on me) their picture folders? I had a folder, ticked the hide button but it was still able to be seen. Battery pull (for a different issue) and than the folder is gone and have no idea how one would get it back.It's not like on the 9700.
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Jun 16, 2011
How to turn off the sound when the camera takes a picture? It's really loud!
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Aug 30, 2010
So I have a few pics I took with the Torch and I have some wallpapers that I added to the device. Sometimes you can see them in the preview area but when you click on them you get a weird icon that looks like a wheel. Sometimes even in the preview area you cannot see the pic at all.Still on the official OS that came with the phone. Does anyone know what the problem is? I recently swapped out to a larger memory card but I had the problem on both cards.
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Sep 16, 2010
I assume since I can't find it, there's no way to turn the feature OFF? I find it highly annoying to make noises when there's really no shutter action. I searched and couldn't find anything on the topic.
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Oct 29, 2011
The camera will not come on...everything else works...How do I fix this?
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Apr 23, 2012
I was using Facebook app on my phone when I noticed it froze on the screen which I assumed was the phone lagging since I had a couple other apps open but then I also noticed my LED light come on in a still abnormal red, a dark red and then immediately my phone shut off completely. I did a battery pull thinking I just needed to reboot it but that didn't even work since even after multiple battery pulls the reboot screen won't even show up, no loading bar, no LED either. Just nothing at all. Tried leaving it alone for a few hours, put the battery back in and still nothing. Left the battery in while charging in and still nothing.
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Nov 16, 2010
Has anyone had any problems with the camera function with their torch. At first I could use the camera and take pictures I roughly have only 7 pictures but now all of a sudden the phone will not take any pictures flash works, but no picture.
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Jan 24, 2011
I have had my phone for one week and it hasent worked at all.I try to take a pic and it jus freezes and then the camera sound happens seconds later and it doesnt save the pic.I have tried to reboot phone and batt pulls and this works for one pic then returns to the freezing, I have the most updated OS and I am stuck.
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Sep 28, 2011
Last friday I went to sleep with my bb torch 9800 dieing. I woke up to charge it and there was no response besides a red light when plugged in then it went out and then no light eventually. I ordered a new battery and got it today. It charged for 10 seconds then tried turning itself on and died and kept repeating this process and now im back to the red light when I plug it in and thats all..The light keeps going out then no response.
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Apr 8, 2012
I recently acquired a torch 9800. I started enjoying the ph. when I registered it with my internet provider for some reason the ph. went crazy. It send me the message saying welcome to bb but when the battery died i havent been able to get it charge again. When I connect it to the charger the light comes on but stays on only for like 10 seconds and thats it. When I connected to the computer the same the light stays on for like 10 seconds and it goes off. I haven't been able to even turn it on.
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Jun 11, 2012
My phone has been shutting off and coming back on randomly the past couple of days. I took it into my carrier today and they hooked it up to the computer and said that I just needed to update the software. This was fine, but by the time I got home my phone had shut off and I cannot get it to turn back on to do the updates.I have been searching these forums for hours and the only solution I can find is to wipe the phone clean and put a new OS on it. I have downloaded a new OS and I have tried several times to put in onto the phone but I can't get it to work. I have opened the application loader, but when it gets to the device application selection screen, there are no options for me to select. I tried to go into my files and choose the OS that I just downloaded but an error pops up (XML syntax error on line1) to be specific.
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May 6, 2011
I have a new torch 9800 and the screen does not go to the off mode while it is not in use. I have changed the backlight and timeout setting but still not fix. Even when i lock the phone the screen the screen goes blank and it get limunated in few seconds.
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Oct 23, 2012
i walked out the shower to use my phone and it was completely dead. Wouldnt turn on at all and no red light to assist me either lol. Anyway i plugged it in to a wall charger and after maybe forty minutes it flashed on and all was working fine for about an hour and a half. charge was half done and i was about to leave the house when....again it went dead! this is now 6 hours ago! its been on charge since and still i have had nothing..
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Nov 20, 2012
My blackberry Torch 9800 won't turn on or charge. I've tried removing the battery, SIM and memory card. I've tried both AC and USB charging and nothing is working. When I connect it to my computer to charge through the USB the phone is not showing on my computer. I suspect the USB port on the phone is defective. What can be done?
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Jun 17, 2012
I tried a new battery and that didn't work. The phone was in my pocket I had sent a text and 15 minutes later it was off. I tried a hard reboot and charging it. It will not power up, no red light either.
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Dec 28, 2011
I've got the torch 9800, and my zoom doesn't work anymore, I've ticked to disable it, then enable it again but still wont work. What else can I do or try, The camera was one of the functions as why I got this phone.
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Sep 21, 2011
try to take a pics with my torch but camera wont star try to record video but only show a rainbow on the video screen?
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Jan 17, 2012
I am the owner of the Torch 9800 and my camera flash has recently stopped working.Could someone assist me as to rectifying this problem.
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Nov 28, 2012
I've had my Torch 9800 for almost 2 years and suddenly the camera is not working.When clicking on the camera icon, it goes to the page but the screen stays black and after a minute or so and error message appears that says that the camera application failed to open. Please close all other applications and try again. I receive the same error message when attempting to use the video camera. I updated the software as directed by my wireless provider but that didn't solve the problem
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Aug 28, 2010
I'm really surprised to not see more posts with questions or information about turning off the tilt function of the 9800. The most annoying thing is that I like showing 3 rows of icons on the home screen, but if you tilt it, it changes to 2 rows, tilt it back to portrait and it stays at 2. This happens every time. Not to mention, on a reboot, it reverts back to 1 row! Unlike the Storm, you cannot set a default number of rows. Regardless, I would ONLY use the landscape option while watching videos....so the tilt is very annoying. Anybody know of any way to turn off the tilt function? Maybe in the programming?
When I had my Storm, there were plenty of applications out there to stop the tilt, but ALL BUT ONE did not retain the settings after a reboot. This was very annoying. Even the one that did retain after a reboot, sometimes failed to work properly.
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