BlackBerry :: Torch 9800 Turns Off On Its Own
May 14, 2012
Ive had my Torch for about 1 and a half. Recently Ive had problems with it. It turns off by itself and after it reboots it turns on by itself again it works for a bit and then it does the same thing again.
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Nov 4, 2011
It turns off whenever I try to use the browser or the camera without fail and other random times. In these instances, it doesn't not show a battery drained shutting down warning. It has to be charging in order for it to reboot, but once it does the battery reads that it is 100% charged. Being on a phone call will drain a full battery in less than 5 mins, and it will flash the empty battery and say radio too low for handset use or whatever. In this case, I can charge it and it goes through the usual process where the light turns yellow and the bar slowly fills up. If I do a battery pull at this time, it restarts fully charged. The time it lasts out of the wall is anywhere from 5 mins-1 hour. I have no 3rd party applications and I did a complete device reset last month due to the same problems. I don't know much about software, but it says everything is up to date.
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Aug 22, 2010
I've had my torch for 5 days and all was going well until today. Phone kept turning off and freezing up. Called support and they told me to get a new phone. Has anyone else found this to be a recurring problem?
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Nov 15, 2011
My phone just started acting up when I try to use my camera. Everytime y try using my camera my phone reboots itself.
I have kept my phone up to date with updates and I have been taking good care of it.
I've already ruled out:
-Water damage (has never been wet or near water whatsoever
-Phone software version (have tried downgrading to multiple versions and upgrading to latest)
-Restore to security copies made when camera worked
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May 2, 2012
My BB Torch 9800 camera turns on, but will not take a picture or turn off. I get a message: "Uncaught exception: Application_net_rim_bb_file _explorer (1037) is not responding, process terminated. OK. " When I click OK the camera is still on and won't turn off. I rarely use the camera function, but did recently with no problems. Transferred pix to my computer, last use. Now camera doesn't work and I cannot view pictures in folder on my phone.
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Dec 3, 2011
When the slide is closed the screen turns on just fine, but when I slide it up the screen turns off. Also, possibly unrelated, it seems that the touch screen just stopped working as well whether or not the slide is open. The phone also will not connect to BB Desktop. I've had my torch for just over a year and I don't believe I have a warranty for it.
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Sep 17, 2010
My screen turns ON automatically when sitting on counter/table (not touched) every 10-30 seconds continuously. Even if I have the screen lock on or the phone completely locked, the home screen keeps popping up. When I attempt the screen lock alone, within a minute the screen turns on and unlocks automatically without touching the phone. It's killing the battery.
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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Sep 16, 2011
Had my replacement phone turn up Friday as my original froze up when left alone or when being used and i have the same problem with the referbished phone they sent me does any body else have the same problem as its not just a matter of leaving it alone as it froze a 11.45pm and was still showing 11.45pm at 7.30am
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Sep 3, 2010
I had to exchage my Torch yesterday....due to constant reboots and buttons getting loose.But now I can't get my BIS email (att.blackberry.net) working. I called AT&T and was on the phone for like 2 hours and they were clueless. Has anyone had this same problem or know how to get it working without creating a new email.
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Aug 28, 2010
The blackberry podcast list is limited. This may be a stupid question, but how can I add podcasts to the BlackBerry Podcast App? I can't seem to figure it out.There used to be an option to add a podcast url but that seems to have disappeared.
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Jun 29, 2010
"The guys over at Engaget have gotten their hands on a near-release version of Research In Motion Ltd.’s (RIM) most anticipated smartphone of the year. The markings on the phone give it all away. It is official: the BlackBerry 9800 Torch is coming to AT&T.
While you some of you all sigh, and others cheer, rest assured that a Verizon Wireless version has to be somewhere in the works. With all of the rumors of the iPhone 4 appearing at a Verizon store near you sometime around the end of the year, RIM would have to be crazy to keep this new gem on only one carrier. Then again, Verizon is getting the BlackBerry Storm 3 , so maybe this is going to be AT&T’s baby for at least a little while.
Reports say that the BlackBerry 9800 is running BlackBerry OS 6 in a pre-release form, but we still have gotten no official word on the name. “Torch,” “Bold” and “Slide” have all been circulating as possibilities. With support for WCDMA bands I, II, V and VI, the new phone will be operable over most of Europe and Japan—excellent news for business travelers.
Since the 9800 is expected to be out by August, here is a quick rundown on the specifics that are known:
- A Webkit-based browser (like the iPhone)
- BlackBerry OS 6
- A touch-screen
- Slide-out keyboard
- WCDMA bands I, II, V and VI for international travelers
- An expected price range of $199 to $299
Little is known about the processors in the Torch, RAM or storage, but the Storm 3 will allegedly have a 1 Ghz processor and 1GB of RAM, so do not expect the Torch to disappoint."
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Feb 27, 2012
My Blackberry torch 9800 is stuck in a reboot loop tried all fixes nothing works, desk top manager wont fix, nor will a download of OS, sounds like a common problem
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Oct 4, 2011
The clock on my Blackberry Torch 9800 is running slow, about 10 mins per day
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Jun 18, 2012
My Iphone (white) turns on then off then on then off then on then off! Finaly when I eventually get to the lock screen it says: conect to power but I charged it last night and the percent bar (top right) says 100% . Now it says to charge with itunes? What am I supposed to do!
Info:
iPhone 4, I don't know what the problem is?
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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May 24, 2010
i wanted to show everyone this new vid i just found on Internet.
Internet - blackberry 9800
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May 1, 2011
my devise is 9800 torch but it doesn't work with gprs . it shows edge on the top of screen . how do I do? can you tell me whether it has a special setting
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Jan 11, 2012
I have to reinstall my blackberry torch 9800, after that I used the blackberry desktop manager to restore a backup, after this all my contacts and some other information was there but there are not any of my downloaded apps, the problem is that I've paid for a lot of them, is there some way to recover them?
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Dec 1, 2014
how to transfer contacts messages from blackberry 9800 to iphone 4s , ios 8
Info:
iPhone 4S, iOS 8.1
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Dec 2, 2012
We have a Torch 9800 and a 9810 and they both turn themselves off without notice and when they are not scheduled to do so.
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Feb 7, 2011
About once a week, my Blackberry Torch turns itself off and the only way to turn it back on is to take out the battery and put it back in again to reboot. Is this a problem that anyone is having and how is it rectified?
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Jun 28, 2011
Has anyone had the issue of the Blackberry Torch screen turning on by itself - without an email/bbm notification? I simply push the lock button on top of the phone, but from time to time the screen just turns on. Wondering if there's something wrong with the phone???
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Jun 2, 2011
i've had my Blackberry torch for less than 24 hours and i am already having problems. It was working fine until i had synced some music onto it from my pc. When i disconnected it, it flashed red in the LED indicator and turned off then rebooted. Problem is, it will reboot then turn on and verify the security software, it will stay on for about 7 seconds, then the LED flashes again, turns off, reboots and does the whole thing over and over continuously. However, when i connect it to the computer in the few seconds it is actually on, it appears to work fine and I don't have this problem at all. It starts again as soon as i take the USB out though. Oh, and I have done a battery pull & it didn't make a difference & the phone is 100% charged.
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Sep 28, 2011
i have a blackberry torch 9800, the other day i were on the phone to my friend and my phone just cut off! screen went black and the flashing light flash's red 4 times quick together then pauses for about 2 seconds then continues to flash. it eventually turned back on after 20minutes of taking my battery out then back in contantly. Ever since my phone turns off atleast twice a day and stays off for hours. my phone is now still flshing red and hasn't turned back on since this morning. i thought it may have to do with me needing to update my phone through my PC so when my phone finally turned back on yesturday i updated it, but my phone still persists to turn off still flashing red. I red on here about someone having the same problem and for them to go to start - run and paste this "c:program filescommon files
esearch in motionapploaderloader.exe" /nojvm.but it doesnt say 'UNKNOWN' as an option just my bb pin.
i seem to have bad luck with blackberrys. i got one for my birthday and lost it so got another one 2months ago and now this has happened.
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Apr 13, 2012
When I dialed any number my phone's backlight turns off immediately ,,, same is happening while receiving a call.
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