BB Torch :: 9800 Camera Turns Off Phone?
Nov 15, 2011
My phone just started acting up when I try to use my camera. Everytime y try using my camera my phone reboots itself.
I have kept my phone up to date with updates and I have been taking good care of it.
I've already ruled out:
-Water damage (has never been wet or near water whatsoever
-Phone software version (have tried downgrading to multiple versions and upgrading to latest)
-Restore to security copies made when camera worked
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May 2, 2012
My BB Torch 9800 camera turns on, but will not take a picture or turn off. I get a message: "Uncaught exception: Application_net_rim_bb_file _explorer (1037) is not responding, process terminated. OK. " When I click OK the camera is still on and won't turn off. I rarely use the camera function, but did recently with no problems. Transferred pix to my computer, last use. Now camera doesn't work and I cannot view pictures in folder on my phone.
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Aug 22, 2010
I've had my torch for 5 days and all was going well until today. Phone kept turning off and freezing up. Called support and they told me to get a new phone. Has anyone else found this to be a recurring problem?
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Nov 4, 2011
It turns off whenever I try to use the browser or the camera without fail and other random times. In these instances, it doesn't not show a battery drained shutting down warning. It has to be charging in order for it to reboot, but once it does the battery reads that it is 100% charged. Being on a phone call will drain a full battery in less than 5 mins, and it will flash the empty battery and say radio too low for handset use or whatever. In this case, I can charge it and it goes through the usual process where the light turns yellow and the bar slowly fills up. If I do a battery pull at this time, it restarts fully charged. The time it lasts out of the wall is anywhere from 5 mins-1 hour. I have no 3rd party applications and I did a complete device reset last month due to the same problems. I don't know much about software, but it says everything is up to date.
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May 14, 2012
Ive had my Torch for about 1 and a half. Recently Ive had problems with it. It turns off by itself and after it reboots it turns on by itself again it works for a bit and then it does the same thing again.
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Dec 3, 2011
When the slide is closed the screen turns on just fine, but when I slide it up the screen turns off. Also, possibly unrelated, it seems that the touch screen just stopped working as well whether or not the slide is open. The phone also will not connect to BB Desktop. I've had my torch for just over a year and I don't believe I have a warranty for it.
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Sep 17, 2010
My screen turns ON automatically when sitting on counter/table (not touched) every 10-30 seconds continuously. Even if I have the screen lock on or the phone completely locked, the home screen keeps popping up. When I attempt the screen lock alone, within a minute the screen turns on and unlocks automatically without touching the phone. It's killing the battery.
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Jun 18, 2012
My Iphone (white) turns on then off then on then off then on then off! Finaly when I eventually get to the lock screen it says: conect to power but I charged it last night and the percent bar (top right) says 100% . Now it says to charge with itunes? What am I supposed to do!
Info:
iPhone 4, I don't know what the problem is?
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Aug 30, 2010
So I have a few pics I took with the Torch and I have some wallpapers that I added to the device. Sometimes you can see them in the preview area but when you click on them you get a weird icon that looks like a wheel. Sometimes even in the preview area you cannot see the pic at all.Still on the official OS that came with the phone. Does anyone know what the problem is? I recently swapped out to a larger memory card but I had the problem on both cards.
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Sep 16, 2010
I assume since I can't find it, there's no way to turn the feature OFF? I find it highly annoying to make noises when there's really no shutter action. I searched and couldn't find anything on the topic.
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May 6, 2012
My camera turns my phone off and i have to remove battery to restart Also everytime reboot due to upgrade etc it wipes my screensaver and also says i have a sms always same sms?
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Apr 18, 2011
When i click on the camera button the phone will sometimes shut its self down why is this and how can i prevent it!!
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Jun 3, 2012
Every time I use my camera the phone switches off and I have to take the battery out to start it again.
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Dec 18, 2015
When I use the G S5 camera flash it turns the phone off and have to remove the battery to turn it on.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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Oct 29, 2011
The camera will not come on...everything else works...How do I fix this?
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Nov 16, 2010
Has anyone had any problems with the camera function with their torch. At first I could use the camera and take pictures I roughly have only 7 pictures but now all of a sudden the phone will not take any pictures flash works, but no picture.
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Jan 24, 2011
I have had my phone for one week and it hasent worked at all.I try to take a pic and it jus freezes and then the camera sound happens seconds later and it doesnt save the pic.I have tried to reboot phone and batt pulls and this works for one pic then returns to the freezing, I have the most updated OS and I am stuck.
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Feb 7, 2011
About once a week, my Blackberry Torch turns itself off and the only way to turn it back on is to take out the battery and put it back in again to reboot. Is this a problem that anyone is having and how is it rectified?
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Dec 28, 2011
I've got the torch 9800, and my zoom doesn't work anymore, I've ticked to disable it, then enable it again but still wont work. What else can I do or try, The camera was one of the functions as why I got this phone.
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Sep 21, 2011
try to take a pics with my torch but camera wont star try to record video but only show a rainbow on the video screen?
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Jan 17, 2012
I am the owner of the Torch 9800 and my camera flash has recently stopped working.Could someone assist me as to rectifying this problem.
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Nov 28, 2012
I've had my Torch 9800 for almost 2 years and suddenly the camera is not working.When clicking on the camera icon, it goes to the page but the screen stays black and after a minute or so and error message appears that says that the camera application failed to open. Please close all other applications and try again. I receive the same error message when attempting to use the video camera. I updated the software as directed by my wireless provider but that didn't solve the problem
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Sep 28, 2011
i have a blackberry torch 9800, the other day i were on the phone to my friend and my phone just cut off! screen went black and the flashing light flash's red 4 times quick together then pauses for about 2 seconds then continues to flash. it eventually turned back on after 20minutes of taking my battery out then back in contantly. Ever since my phone turns off atleast twice a day and stays off for hours. my phone is now still flshing red and hasn't turned back on since this morning. i thought it may have to do with me needing to update my phone through my PC so when my phone finally turned back on yesturday i updated it, but my phone still persists to turn off still flashing red. I red on here about someone having the same problem and for them to go to start - run and paste this "c:program filescommon files
esearch in motionapploaderloader.exe" /nojvm.but it doesnt say 'UNKNOWN' as an option just my bb pin.
i seem to have bad luck with blackberrys. i got one for my birthday and lost it so got another one 2months ago and now this has happened.
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Aug 14, 2010
I can't get the camera to work- the camera icon does not respond when I tap it.
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Nov 5, 2012
When trying to take photo, caption comes up 'Could Not Capture The Image'. Camera has been working perfect all year.Have rebooted, repaired and formatted media card. Also update OS. Have deleted any unused Apps.
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Mar 17, 2012
Camera worked until a week ago. Now when I take a photo, I see it at the far left in the tray but when I click on view photos, it says no photos.I have reformatted and repaired both the media card and built in storage but the same thing still happens.
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Jun 22, 2011
I seem to have lost the 'Zoom' ability on the camera ! (Torch 9800) Yes, it is turned on in the settings but can't operate when trying to take photos (with finger on screen nothing shows) - it works on viewing pictures taken ! Tried turning off zoom then saving and then resetting and saving but to no avail.
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Jun 23, 2011
I bought my Torch 9800 two weeks ago and my video camera works fine, very fine, but I cannot take a picture when I change to camera mode. Just appear a black screen and the button stay in gray color (disabled).
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Jul 7, 2012
Had a torch 9800 for 18 months now and always been working fine... until today. I went to use the camera and it all seemed to open up fine but instead of seeing what the lens sees the screen was black. The centre focus [ ] was there and I could zoom back and forth just a black screen. When I click for a photo I get a message " Unable to capture the image " I have searched the web and found nothing conclusive. Battery pulls, a full wipe and installation of the o/s have made no difference to it's lack of function.
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Jan 23, 2011
I am having Torch 9800 and have recently upgraded my OS to Bundle 3049. Now when I am using my camera to click pictures , at times some of the pictures have vertical black lines evenly spaced through the pic , thats what i can see on the display.
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