BB Torch :: 9800 Was Working And Now Will Not Turn On
Oct 23, 2012
i walked out the shower to use my phone and it was completely dead. Wouldnt turn on at all and no red light to assist me either lol. Anyway i plugged it in to a wall charger and after maybe forty minutes it flashed on and all was working fine for about an hour and a half. charge was half done and i was about to leave the house when....again it went dead! this is now 6 hours ago! its been on charge since and still i have had nothing..
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Apr 23, 2012
I was using Facebook app on my phone when I noticed it froze on the screen which I assumed was the phone lagging since I had a couple other apps open but then I also noticed my LED light come on in a still abnormal red, a dark red and then immediately my phone shut off completely. I did a battery pull thinking I just needed to reboot it but that didn't even work since even after multiple battery pulls the reboot screen won't even show up, no loading bar, no LED either. Just nothing at all. Tried leaving it alone for a few hours, put the battery back in and still nothing. Left the battery in while charging in and still nothing.
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Sep 28, 2011
Last friday I went to sleep with my bb torch 9800 dieing. I woke up to charge it and there was no response besides a red light when plugged in then it went out and then no light eventually. I ordered a new battery and got it today. It charged for 10 seconds then tried turning itself on and died and kept repeating this process and now im back to the red light when I plug it in and thats all..The light keeps going out then no response.
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Apr 8, 2012
I recently acquired a torch 9800. I started enjoying the ph. when I registered it with my internet provider for some reason the ph. went crazy. It send me the message saying welcome to bb but when the battery died i havent been able to get it charge again. When I connect it to the charger the light comes on but stays on only for like 10 seconds and thats it. When I connected to the computer the same the light stays on for like 10 seconds and it goes off. I haven't been able to even turn it on.
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Jun 11, 2012
My phone has been shutting off and coming back on randomly the past couple of days. I took it into my carrier today and they hooked it up to the computer and said that I just needed to update the software. This was fine, but by the time I got home my phone had shut off and I cannot get it to turn back on to do the updates.I have been searching these forums for hours and the only solution I can find is to wipe the phone clean and put a new OS on it. I have downloaded a new OS and I have tried several times to put in onto the phone but I can't get it to work. I have opened the application loader, but when it gets to the device application selection screen, there are no options for me to select. I tried to go into my files and choose the OS that I just downloaded but an error pops up (XML syntax error on line1) to be specific.
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May 6, 2011
I have a new torch 9800 and the screen does not go to the off mode while it is not in use. I have changed the backlight and timeout setting but still not fix. Even when i lock the phone the screen the screen goes blank and it get limunated in few seconds.
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Nov 20, 2012
My blackberry Torch 9800 won't turn on or charge. I've tried removing the battery, SIM and memory card. I've tried both AC and USB charging and nothing is working. When I connect it to my computer to charge through the USB the phone is not showing on my computer. I suspect the USB port on the phone is defective. What can be done?
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Jun 17, 2012
I tried a new battery and that didn't work. The phone was in my pocket I had sent a text and 15 minutes later it was off. I tried a hard reboot and charging it. It will not power up, no red light either.
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Aug 28, 2010
I'm really surprised to not see more posts with questions or information about turning off the tilt function of the 9800. The most annoying thing is that I like showing 3 rows of icons on the home screen, but if you tilt it, it changes to 2 rows, tilt it back to portrait and it stays at 2. This happens every time. Not to mention, on a reboot, it reverts back to 1 row! Unlike the Storm, you cannot set a default number of rows. Regardless, I would ONLY use the landscape option while watching videos....so the tilt is very annoying. Anybody know of any way to turn off the tilt function? Maybe in the programming?
When I had my Storm, there were plenty of applications out there to stop the tilt, but ALL BUT ONE did not retain the settings after a reboot. This was very annoying. Even the one that did retain after a reboot, sometimes failed to work properly.
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Aug 19, 2010
How do I turn off the bluetooth light? I use a earbud 80% of the time and the flashing blue annoys the heck out of me.
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Oct 1, 2012
recently my screen would take afew tries with the unlock button to actually unlock, now my screen has compeletely turned off, but all my buttons still light up and work, i can touch and use the screen (although not being able to see what i am doing, i have navigated my phone to play music etc from memory) there are no cracks or damage to my screen.
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Sep 15, 2011
Torch 9800. My L.E.D light will not turn off. It is blue. It is not flashing. It is not because of the bluetooth (I leave it off and do not use.) if the message indicator is on it is purple (blue + red). The other colors still work but end up blended with the blue. I have pulled the battery. (obviously it didn't help or I wouldn't be posting this.) I have contacted my carrier for support. No help. They will just replace the phone. My warranty is void and can't afford to buy a new torch. I have turned off everything I can and checked all options. Check the cpu and can not find anything running that shouldn't be.
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Apr 4, 2012
My phone has been shutting down unexpectedly for the past week, with this the scroll doesn't always work and neither does the touch screen. But it has always restarted after a few minutes. Now my phone won't turn on at all I have tried the battery pull, used both the wall and USB chargers nothings working.
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Aug 12, 2012
Can I retrieve pictures from my Blackberry Torch 9800 that won`t turn on and the pictures are saved in the device?
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Jun 25, 2011
My Torch 9800 totally discharged. I have tried to rechange using the mains power charger (not USB). I get a red flashing light, ocassionally see the charging symbol but the phone wont power on.
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Aug 24, 2010
I've got BuzzMe Pro.Had it on my Bold 9000.Not sure if it's part of my problem but I can't get the LED notifications to turn off after I read an e-mail.I open the mail and the little symbol for new mail goes away, but the LED keeps blinking.Sometimes, if I click on "mark prior opened", it goes away.Sometimes not.
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May 2, 2012
My BB Torch 9800 camera turns on, but will not take a picture or turn off. I get a message: "Uncaught exception: Application_net_rim_bb_file _explorer (1037) is not responding, process terminated. OK. " When I click OK the camera is still on and won't turn off. I rarely use the camera function, but did recently with no problems. Transferred pix to my computer, last use. Now camera doesn't work and I cannot view pictures in folder on my phone.
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Jul 15, 2010
I have the Torch (9800) OS version: 6.0.0.668.I've had it for just over a year without problems but recently it will freeze to the point where I have to do a battery pull because it won't resolve the issue otherwise. Even then sometimes it doesn't come back on. It will slowly flash red (LED light) and the screen will remain black.It's done this twice where it won't turn back on at all. Eventually it does but the last time it did this, it didn't work for 2 days before coming back on (of it's own accord). I updated the software when it finally came back on as I was told it could be a software issue so I now have the OS version stated at the top of this message as opposed to 6.0.0.600.
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Oct 26, 2010
i was charging it on my laptop and all of a sudden couldn't turn on, i dont know if the charge finished...i tried a bunch of basic stuff, lock button power off power on, or whatever but nothing works...im also not getting a red blinking light that certain people got after searching on Google?
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Dec 7, 2011
my 9800 was on vodafone but i got it unlocked so i put my orange sim into it, texts seem to work, not tried calls or emails yet but my bbm wont work, just comes up with little red clock
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Jun 5, 2012
My BBM is not working. I try to add people by scanning their barcode in and it says that they are pending. But when I ask people if they got the invite they don't. I try to add people by putting in their PINs and it does the same. They try to add me and it says that I'm pending but I didn't get the invite.
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Jan 10, 2012
I have a Torch 9800 with OS 6. I have noticed that my phone is not getting any of the emails from my five email accounts. I went through deleted them all and readded them and it was telling me there was a problem connecting to the server. I have plugged my phone in and made sure everything is up to date, pulled the battery and resent the regestured with my wireless network.
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Nov 6, 2011
After updating the software on my 9800 I haven't been able to set up my email account again, every time I try it freezes up for a while and then I get a message saying "Unable to open email set-up application. Contact your wireless service provider." I never had this problem before I updated the software, I used to receive my emails to my BB.
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Apr 26, 2012
Ever since I downloaded the latest version of the Facebook for Blackberry app through App World, I get the following error message: "Unable to connect to the Facebook server (1400)". I have tried numerous times to pull the battery as well as uninstall / re-install the app and no luck. I also tried to download the app via the web, but still have the same problem.
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Jan 16, 2012
My BB Torch 9800 is not working! I can't even get the original JVM error to come up now - only reboot. I can't function without it. (I'm running OS6, bundle 2647) I chatted w/AT&T, but they directed me back to Blackberry.I have tried soft reboot, hard reboot, restoring from desktop software, re-downloading BBSAK to wipeout & reload OS6, but my phone will not even show as connected so desktop software & BBSAK will not recognize my device. After removing the battery, the red LED light comes on, the screen lights up, but the bar at startup wont even get 25% across now before it shuts down & restarts again. What can I do to get my BB Torch to reboot?
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Jan 15, 2012
my keypad has stopped working on my torch 9800 and need a phone number for customer services.
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Feb 16, 2012
All of a sudden my trackpad on my 9800 just stopped working and I don't know why iv tried to change the sensitivity but nothing happened.
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Nov 26, 2011
Just got a bb torch 9800. Had it unlocked as it was thru bell and my server is Rogers. I am able to get online and text. I can also use the phone for calls (uconnect works) the only issue I think I have is that I can not bbm or social network (facebook and email). When I check the service status it says bbis and bbes not connected.
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Sep 18, 2012
I have changed the SIM of my torch that doesnt have data service currently. I am trying to connect to internet through Wi -FI, but it is showing connection error.
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Jun 5, 2012
I was using my Facebook app on my device up until last week without any problems, until one day it just seemed to crash :/ I uninstalled the app with the intention of reinstalling it to see if this would help, or even see if an upgrade was available.However, it wont let me reinstall the app, and when I try to reinstall through my browser, it says that my device doesn't support it! Finding using Facebook on the browser all the time really slow and annoying so would really like some help as to how to get my app back and working again!
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