BB Torch :: 9800 Keeps Freezing & Doesn't Always Turn Back On
Jul 15, 2010
I have the Torch (9800) OS version: 6.0.0.668.I've had it for just over a year without problems but recently it will freeze to the point where I have to do a battery pull because it won't resolve the issue otherwise. Even then sometimes it doesn't come back on. It will slowly flash red (LED light) and the screen will remain black.It's done this twice where it won't turn back on at all. Eventually it does but the last time it did this, it didn't work for 2 days before coming back on (of it's own accord). I updated the software when it finally came back on as I was told it could be a software issue so I now have the OS version stated at the top of this message as opposed to 6.0.0.600.
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Jun 11, 2012
My phone has been shutting off and coming back on randomly the past couple of days. I took it into my carrier today and they hooked it up to the computer and said that I just needed to update the software. This was fine, but by the time I got home my phone had shut off and I cannot get it to turn back on to do the updates.I have been searching these forums for hours and the only solution I can find is to wipe the phone clean and put a new OS on it. I have downloaded a new OS and I have tried several times to put in onto the phone but I can't get it to work. I have opened the application loader, but when it gets to the device application selection screen, there are no options for me to select. I tried to go into my files and choose the OS that I just downloaded but an error pops up (XML syntax error on line1) to be specific.
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Apr 28, 2012
I live in Canada and when I cross oever to the United States i need to shut down my provider in order not to pay fees for roaming I`ve done this often in the past without any problems until yesterday.ver since i turned it back on, the hourglass icon pops up every few seconds which is extremely annoying My BB is only 18 months old but must say I seriously think i have a lemon. I`ve always had odd problems with it.Problems none of my friends have with theirs.This is really making me think of swithcing to Apple Does anyone else have this latest problem with their Torch 9800
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Mar 28, 2012
i got a 9800 torch that doesn't come on and when put on charge the battery symbol comes up with a x across.how can i fix this?
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Jun 28, 2014
I had quite a scare since my phone didn't turn back on after I turned the screen off. So I tried tapping it. Tried pressing and holding power button but nothing till it restarted itself. Since I can access the battery, what can I do if something like this happens again? Considering I still have something's on the phone memory.
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Oct 7, 2010
I have an old back up of my old phone 9800 which i lost. I got a new Torch 9810 and tried to restore the address book from my old backup.The Address Book- ALL has 2400 entries but it is Dimmed ( Not Highlighted and cannot be selected)and below it says Dimmed Entries are ready only and cannot be restored
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Oct 28, 2012
why the buttoms next to the track pad don't turn off, I lock the phone and they keep on. And keyboard light doesn't turn on. I pull out the battery and this doesn't fix it.
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Apr 22, 2011
yesterday, after one month of usage, my 9800 display this error message:
phone not allowed - MM6
so, after some battery pull, decided to re-install the original SO. now i can see the name of my carrier and the full power of signal but i'm not able to make/receive phone call or text messages because it says: no service available.
i looked for any number to contact but i didn't find anything.
i've bought this 9800 to replace my iphone but i think i'll keep my iphone: with apple a problem like this will be solved calling the support center and receiving a new phone, with the blackberry.. it's better not to know! (one frriend of mine sent the bb to the support and it come back after 2 month still not working) any number to contact? or any person who wnat to buy my torch?
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Aug 17, 2010
My husband wants to downgrade back to the original OS because he is having problems with App world now that he upgraded and I am not since I upgraded.
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Aug 14, 2010
It was under the setup up folder on my new torch. I followed the on screen instructions to set it up on the phone then it said go to URL...website to use it. It then deleted that app icon from the setup menu.
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Sep 7, 2010
Somehow I set the default currency to the British pound, so everytime I hit the $ on the keyboard, the british pound symbol comes up.
I tried to go to options then Typing and Input>Keyboard just like Blackberry tells you to and supposedly there is a choice to change the default currency key, but I don't have that option when I go into the keyboard menu. Can someone tell me another way to do this or expain why the option to change the default currency key is missing from my screen when I go into keyboard options.
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Jun 12, 2012
I have a Torch and the home and back button aren't working. They work sometimes but have fully given up working and have to take the battery out. I have restored it and no luck so is there any shortcuts to go back.
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Jul 28, 2011
I have a blackberry torch 9800 and the menu key & back key doesn't work when i slide my phone up. It only works whenever I use the full touch option, it used to work before but it just suddenly stopped.
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Mar 26, 2015
My phone recently today just randomly turned off. I thought it was my charger that wasn't working, but I tried using my friend's charger and it was my phone that wasn't working. I tried charging it again, but now it just shows "Google" and turns off again.
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May 9, 2015
I noticed that my auto brightness will adjust and get bright when I turn on a light but then immediately when I turn the light off the brightness doesn't go back down. I'm guessing it's software?
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Apr 23, 2012
I was using Facebook app on my phone when I noticed it froze on the screen which I assumed was the phone lagging since I had a couple other apps open but then I also noticed my LED light come on in a still abnormal red, a dark red and then immediately my phone shut off completely. I did a battery pull thinking I just needed to reboot it but that didn't even work since even after multiple battery pulls the reboot screen won't even show up, no loading bar, no LED either. Just nothing at all. Tried leaving it alone for a few hours, put the battery back in and still nothing. Left the battery in while charging in and still nothing.
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Jul 17, 2012
My Menu Key doesn't work anymore.
Does anybody know if it is possible to emulate the Menu key from the keyboard (some shortcut) ??
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Aug 4, 2011
My BlackBerry Desktop Software suddenly interrupts to communicate with my BlackBerry 9800 device. I begin to receive a massage:"BlackBerry Desktop Software cannot communicate with theconnected device"The BB9800 isn't rebooting, has full-charged battery and I havethe latest Desktop Software, but "retry" option doesn't help.I have reinstalled the Desktop Software but it doesn't help as well.I can see both device's and media-card's folders and can work with them, but cannot use any other options of theBlackBerry Desktop Software.
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Oct 18, 2011
I am trying to view my installed apps on my Torch via the desktop software. All I have displayed is "Loading applcations from device..." My torch flashes a couple of times when I click on "View aplications" but that is all that happens. My torch does sync via the desktop without issues.
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Apr 16, 2012
I have a 9800 black berry device that I bought from Saudi Arabia. This device doesn't work any more and without any previous problems with it. So, I want to know from where I can fix my phone and how much that will cost me? By the way, I am a student in Waterloo city, so I assume that it will be much easier to solve my problem soon.
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Mar 11, 2012
Handset: Torch 9800
Desktop Manager Version: 5.0.0.11
Problem: When I connect Torch with PC and start Desktop Manager, DM asks password for BB. Once the password is punched, DM takes some time to connect i.e. a PC and BB is shown on Torch screen, trying to connect to each other AND then DICONNECTS.
Actions Already Taken: I have uninstalled and reinstalled DM. I have taken out battery and reboot BB. BUT problem persists.
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Sep 28, 2011
Last friday I went to sleep with my bb torch 9800 dieing. I woke up to charge it and there was no response besides a red light when plugged in then it went out and then no light eventually. I ordered a new battery and got it today. It charged for 10 seconds then tried turning itself on and died and kept repeating this process and now im back to the red light when I plug it in and thats all..The light keeps going out then no response.
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Apr 8, 2012
I recently acquired a torch 9800. I started enjoying the ph. when I registered it with my internet provider for some reason the ph. went crazy. It send me the message saying welcome to bb but when the battery died i havent been able to get it charge again. When I connect it to the charger the light comes on but stays on only for like 10 seconds and thats it. When I connected to the computer the same the light stays on for like 10 seconds and it goes off. I haven't been able to even turn it on.
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May 6, 2011
I have a new torch 9800 and the screen does not go to the off mode while it is not in use. I have changed the backlight and timeout setting but still not fix. Even when i lock the phone the screen the screen goes blank and it get limunated in few seconds.
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Oct 23, 2012
i walked out the shower to use my phone and it was completely dead. Wouldnt turn on at all and no red light to assist me either lol. Anyway i plugged it in to a wall charger and after maybe forty minutes it flashed on and all was working fine for about an hour and a half. charge was half done and i was about to leave the house when....again it went dead! this is now 6 hours ago! its been on charge since and still i have had nothing..
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Nov 20, 2012
My blackberry Torch 9800 won't turn on or charge. I've tried removing the battery, SIM and memory card. I've tried both AC and USB charging and nothing is working. When I connect it to my computer to charge through the USB the phone is not showing on my computer. I suspect the USB port on the phone is defective. What can be done?
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Jun 17, 2012
I tried a new battery and that didn't work. The phone was in my pocket I had sent a text and 15 minutes later it was off. I tried a hard reboot and charging it. It will not power up, no red light either.
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May 25, 2011
I am a blackberry developer working on a recording software. Just did an OS upgrade on my 9800 when I saw an upgrade alert on BlackBerry Desktop Software.The OS after upgrade is 6.0 bundle 2342 (v6.0.0.526 platform 6.6.0.195)Now when I run my application to do the voice record (WAV format, not AMR ), I keep getting an error "Requested bitrate is not supported", I tried different bitrate (8000,16000, 44100, 48000....), none of them supported.I used to use bitrate=8000 for recording and it worked, but now it throw above exception.I even change encoding bit from 16 to 8bit, channel from 1 to 2, didn't work.
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Aug 28, 2010
I'm really surprised to not see more posts with questions or information about turning off the tilt function of the 9800. The most annoying thing is that I like showing 3 rows of icons on the home screen, but if you tilt it, it changes to 2 rows, tilt it back to portrait and it stays at 2. This happens every time. Not to mention, on a reboot, it reverts back to 1 row! Unlike the Storm, you cannot set a default number of rows. Regardless, I would ONLY use the landscape option while watching videos....so the tilt is very annoying. Anybody know of any way to turn off the tilt function? Maybe in the programming?
When I had my Storm, there were plenty of applications out there to stop the tilt, but ALL BUT ONE did not retain the settings after a reboot. This was very annoying. Even the one that did retain after a reboot, sometimes failed to work properly.
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Aug 19, 2010
How do I turn off the bluetooth light? I use a earbud 80% of the time and the flashing blue annoys the heck out of me.
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Oct 1, 2012
recently my screen would take afew tries with the unlock button to actually unlock, now my screen has compeletely turned off, but all my buttons still light up and work, i can touch and use the screen (although not being able to see what i am doing, i have navigated my phone to play music etc from memory) there are no cracks or damage to my screen.
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